I am very unsatisfied with metric motors. I took my truck to them and received my vehicle running worse than when I first delivered it to them. They were very slow and didn't focus on my vehicle even tho I had appointment, putting oil changes in between my services. They didn't call me with updates I had to go in person to see what was happening. Juan the owner hasn't contacted me with a solution to fix my truck in which I was charged almost 700.00 dollars for very little work. As a plumber If I cause any issues I have to make a insurance claim but metric motors is not making any attempts to fix the extra issues that happened in their work space. I wouldn't use this business beware that your vehicle can get in but won't be working the same ever again.. they Want 12,000 dollars for a new engine replacement after they sabitoshed my truck. read more

We were in town on vacation and they got us in quickly to check our squeaky brakes. Turned out to be hot dusty brake pads from coming down the mountain. Brakes were only a couple years old and no need to replace them. We were relieved to find out there was no safety issue. Very nice people, they do stay busy and are typically a few days out. Highly recommend! read more

I have two vehicles I take to them. They schedule their service so you don't have a lot of wasted time. I have done every from brakes and struts and service on my Porsche but also a front end rebuild on my truck. All work was done right the first time. Their frontline staff is knowledgeable and follow up on items. I recommend Metric Motors for you car repair and service. read more

I really appreciate Metric Motors. It's so hard to find a mechanic you can trust. I have been burned too many times. I have been taking my car to Metric for the past six months and they are really nice, efficient, and quick. I'm very critical and I am truly grateful for their service. read more

I want to thank Luis and David for providing excellent service to my 2005 Mercedes E320 since I moved to Taos in 2014. Just recently they assisted me with 2 issues because I am giving the vehicle to my stepson: 1) It needed new tires... Mission Accomplished. 2) This morning it needed a new battery because it had to be jump started. Since the vehicle is being turned over this Thursday of the short Memorial Day week, I was in a panic. They got the vehicle scheduled in and back on time for the handover. Thanks for 9 years of excellent service. My stepson and I can't thank you and your entire team enough! read more

Good vibes with Metric Motors. Had a problem with my car brake system, made an appointment they called me and reminded me of the appointment they diagnosed the problem told me what it would take to fix it and fixed it all in a professional and kindly manner read more

Friendly, helpful, went out of their way to accommodate my time frame. ASE certified mechanics is worth the extra penny for a job done right. Also a 2 year guarantee on repairs regardless where the car is. They had courtesy drivers as well. No surprise or hidden costs. read more

The good: Tim is a nice guy. The shop seems fairly well organized. The bad: Was told that the diagnostic fee would be applied to work that needed to be done. In the end, we were charged $237 without any work being done to our car. They simply told us we don't need brakes and they weren't sure what's wrong with the emissions system. They told us we could replace a part and it might fix the issue. I was prepared to schedule the work and asked how the diagnostic fee would be applied... since they needed to order the part.... But apparently it's only applied if they are able to do the work right when they are doing the diagnostic test. Really poor experience. Lacks integrity. read more

Out of state driver. My check engine light came on. The eye-site and, cruise control wouldn't work. Metro got me in for a quick scan. Diagnosed a problem caused by high altitude, and got me back on the road in 20 minutes. No charge! Great service. Friendly staff read more

My partner and I have been coming to Taos since 1982. Metric Motors has been an iconic repair location for all sorts of vehicles since then. We were always in rental cars so no need to go to MM. However, since last year we are driving our own 2016 Subaru Forester. We were in Taos from 7/23 until 8/21/17. This year we did the same thing. However, an oil change and tire rotation was needed on the trip so I called MM. I spoke with JOE the owner on the phone and he set me up. I arrived on time and spoke with DAWN. She is a wonderfully aware and savvy person who really knows her job, and got me in and out in not quite 90". I wanted tires rotated but Dawn said Joey my tech said they didn't need it as they were new Coopers with only 6k on them and were wearing well. (They also did a huge safety check and I found that my brakes had hardly worn in 39k miles! ) I found MM to be honest and forthright. The crew there is amazing. I only wish they sold their very cool polo shirts!!! Come on Joe do it! With best regards and trust, John Wise read more

While I love living in Northern New Mexico, towing one's car 70+ miles to the nearest VW repair shop is not one of my favorite things... Especially when I didn't know anything about this place! What I was hoping was going to be an inexpensive, easy fix, came back a 12 hour, $1200 (before tax!) job. I work for a non-profit and am a full time student - money isn't really something I would consider a part of my life! However, I need my car so I did some homework, talked to my old VW mechanic and found that I was getting good information and a reasonable quote for the job. Well, color me thrilled when I get a call from the awesome guys at Metric Motors telling me that they did some research and figured out a way to do the job, fix the oil leak, and save me around $550 in labor. Uh huh. I said IN LABOR. These guys knew I was willing to credit card it up and pay what I needed to to get my car fixed. They could have easily kept their mouths shut, and would have made a pretty penny off of me - but they didn't. They showed honesty and excellent work ethic. I definitely consider them "the guys that work on my car" now! My faith in humanity is restored... Well, maybe just my faith in really being able to find an honest mechanic... read more

My car broke down while I was on vacation. The tow truck guy recommended this shop. I'm not sure what to say about this honestly. I got one estimate, then asked to get a print out of the report they ran to see what codes the car was giving off. That's the point at which everything got screwy. They said they didn't have the ability to print out that report, which in my opinion is horseshit, because everywhere else I've ever been does. They said they could manually add the codes to my receipt. Then all the sudden my $800 estimate turns into "well another part could have been damaged also...we'll have to see. Then that 2nd part is of course damaged and takes my repairs up to $2,000 and then another code is going off (allegedly) and if those need to be repaired $3,500. I think they knew that I was stuck in town, needing to get home for work, and they felt they had me at their mercy. I would have to pay whatever they said. Well I told them to stop working on it immediately and towed my car off. I didn't find these guys to be very trustworthy. read more

Outstanding Service!!! Gave me good, honest information and completed repairs at a very reasonable rate. Exceeded my expectations in every way. A+++++++ recommendation. read more

Infuriating. I was recommended this place by an old boss, saying he has a good friend that works here and that they're trustworthy. Needed tires changed out and a little maintenance - they break my bolt key and then tell me it's not their fault and want to charge me for it. I fight them on it, say that's outrageous - you break it, you buy it. They thought they were doing ME a favor by not charging labor. Are you kidding me? Labor because YOU broke something? I don't think so. So I argue more - well the lady that I was dealing with decides to turn the tables and starts taking my invoice saying she'll add labor in. EXCUSE ME? Don't you ever treat a customer like that. And to think they pride themselves on their customer service. Don't let the thank you notes on the wall fool you. read more

I really like Metric Motors. On my drive out here from California, a tire pressure monitor light went on in the dash of my Honda Civic. When I got to town, I had to quarantine for 2 weeks because of Covid, but Tim from Metric told me on the phone to bring it in when I could and directed to keep an eye on tire pressure. Very reassuring. It turned out to be a quick replacement of an affordable part and I was very pleased. When an early snow and freeze hit, they checked all fluids (including anti-freeze) and ran some basic checks to give me an idea of what parts throughout the engine and structure of the car were nearing looking worn, with a fully detailed print-out. Tim also recommended dedicated all season tires and a reputable place to get them. In less than two weeks, I'm all set! Very happy with Metric and glad to have a place to take my Honda! Professional, reasonable prices, a ride home if desired and very manageable time. Definitely recommend to a foreign car owner!! read more

Avoid this place if you can. The dogs are nice, the men behind the counter and specifically the owner are NOT. What should have been a few days at most ended up being more than a week. The owner basically told me to shut up so he could talk; This was as I was explaining that the $1,600 clutch they put in my car was already failing after a few weeks! I spent thousands on hotels, meals and two weeks of rental car fees as well as had to drive home out of state and all the way back down to get my car once they did eventually "fix" it. They took a week to put in the wrong clutch and it's already going...This would have been a one day job and I would have the right parts for the same price at my shop back home. Shockingly rude, I recommend they look the definition of "service" up in the dictionary, as Metric Motors does not understand what this term means. The women working there seem pleasant enough however neither the guy who handled my order or the owner were willing to listen to myself or my mechanic at any time. read more

These guys have repaired my Toyota,Audi and Landrover. They are expensive but professional and fairly quick.

Out of state from Kansas, and they found time for my vehicle that was messed up from a different shop in Kansas. They took photos and showed me the issues that needed fixed. Great customer service and professional shop. Thank you! Highly recommend! read more

Not a place to have any kind of work done. Took my Expedition in to have a 7 pin and trailer break installed, after twice the quoted price and time to complete the job. I picked up my vehicle and went to Albuquerque to get the travel trailer my wife and I had just purchased, that night I noticed my passinger head light was out. Bought a new filament, didn't fix problem, got back to Taos, took it back to metric motors told them the issue, they said they would look at it. They said nothing was wrong then tried to charge me $125.00 for looking at it. I had no clue but head light still wasn't working, took it to a dealership, 30 minutes later I was told someone had removed the fuse for light. Someone at metric motors had removed the fuse for my headlight, I'm thinking to get more business, the $125.00 I refused to pay. read more

I've took my vehicle in several times and always had a good experience. Until recently. I took my vehicle for some work and when I received it. I ran it to the car wash and noticed 5 deep stretches In the door. The truck it's self has new paint and when it was taken In, it was a little dirty but no scratches. When confronted, which was 15 minutes later. I was told that because I took it off property it could've been me, but I haven't even been gone longer than 15 minutes. The service representative showed me pictures of the truck he took before, but you can clearly see there's no stretches and he said, they were probably there before, but because it's dirty we couldn't see them. Needless to say I think I'll be finding a new mechanic. The employee or employees that did the scratches should've had integrity and advise a supervisor of the stretches. I'll be sure to inspect the vehicle next time I take it to a mechanic. read more

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Walked in and everyone seemed to busy to greet me so I left in a hurry. O and there were 3 employees behind the counter.

We've brought several vehicles here over the years and we always get great professional service that fixes the problem. We picked up a truck yesterday and they have this cool feature that shows photos of various vehicle parts and discusses the status of those parts-very thorough and helpful to see. We recommend Metric Motors for fast professional friendly service. read more

These folks work on my Mercedes and VW. They are very busy and run a shop that works on several types of euro cars. I've found them to be reasonable and honest. The lady at the counter is friendly and helpful. Other than going to Santa Fe, it's the only place I would take my cars in this area. They are not cheap. I hope if your driving a European made car, you've resigned yourself to the fact they need much more maintenance than other cars. Thus, prices for repairs at this shop can be hefty because of prices for parts and labor. I would go ahead and pay the labor cost. These people charge as much as my doctor, but you get what you pay for. update; I took my VW in for service and was expecting OEM parts. You have to tell them you want OEM parts. Lesson learned. read more

While on our road trip from Seattle to Taos, our Volkswagen Eurovan had an issue with one of its windows -- we brought it to Metric Motors and they were great. Everyone knows someone who has a bad story about their car breaking down while out of town and the local repair shop not doing good work because they're not local, right? That wasn't the case here -- Metric Motors was very professional, honest, and fair. Also, their dog is really cool! read more

My wife and I live part time in Taos and part time in California - our 7 year old Audi Q5 has faithfully shuttled us back and forth several times, but when I tried to start it up last week, the dashboard lit up like a Christmas tree, with four indicator lights indicating trouble & the engine turned over 3-4x longer than usual before starting. I thought we were in for a huge bill and painful ordeal, but a friend recommended Metric Motors and I'm so grateful he did. Juan fixed our car in only a few hours - after finding out that rodents had chewed some wiring, he replaced that and even checked out the rest of the car for free (confirming there were no other repairs needed & not trying to sell us anything additional). Metric Motors was professional throughout - calling the day before our appointment with a reminder and following up the day of with a diagnosis before Juan ultimately fixed everything. The best part? The price - incredibly reasonable. Thanks, Juan! read more

It is always gut wrenching to have to get your car serviced when traveling and especially so for me because my hybrid model is only on the market 2 years. I was very pleased with the professional top notch service I got when I took it to Metric Motors. I highly recommend them if you are in the Taos area and require some maintenance or repair. read more

We were on a Road trip across the country and needed to fill up our tires with nitrogen. They did it happily for free which was just awesome, as we were pressed to find even a normal air pump at a gas station that wasn't out of service! read more

I had my 7-year-old headlamps restored here recently. They were foggy and dull. For 73.00, MM worked a miracle...they look absolutely brand new and my car looks so much better! I was prepared to wait the 3 hours it took, but was grateful for the ride home, plus another to get my car. I am ALWAYS impressed with the high level of customer service at Metric Motors, they are a real gift to Taos. read more

Like these guys. They have been very helpful with my wrangler any time I have had trouble on my yearly visit to Taos. Friendly, lots of advice, don't try to push you into anything. I'll be back for sure. read more

Simply the best. Quality work, unfailing honesty. If something's wrong, they will make it right.

I had to take my Volkswagen here for a speedometer repair. Not only did they not repair it all the way (they didn't REPLACE the speedometer light- thanks, guys!), but they were really RUDE to me, even going so far as to insult my (admittedly very old) vehicle and imply that I was scum to them. I would NOT ever get repairs here- try Zeke's. They are at least polite and professional. read more

I called them to make sure that they could install my new Prius battery. They said yes, no problem. I had the battery shipped across the country and then they changed their minds. Now I have a battery with no one to install. They also tripled the bill for a friend of mine. They are dishonest. Avoid this business. read more

My car died during a Taos ski trip. I was able to get it to Metric Motors. Although it was over the Christmas holiday, they stayed late. They knew I was in from out of town and was in a bind. They could have taken advantage of the situation, but didn't. After diagnosing the problem they gave me an estimate. I was shocked when the actual cost was less than the estimate!! I worked with Jessie and could not have been more pleased!!! Was refreshing to work with a shop like this. Exceeded my expectations in every way. read more

Go to Metric Motors! While on vacation our vehicle was disabled by a key/ignition issue. I asked if they could get the truck done ASAP. They said yes, bring it in. The quote was very reasonable and they did get the truck done as promised. They were competent, honest, and very professional. Without reservation I would use them again. Dave P read more

I wanted specific tires for my 2006 Honda and Metric Motors was the only place in Taos that I found for them. They did an excellent job. If you, notice, most of the reviews are from out of town, You should know that I'm sure many locals know and love Metric Motor's work, this garage is known as expensive among the locals. read more

In late 2017 (approximately November) I took my vehicle in for repairs primarily to one of the cylinders which had burnt out and could no longer maintain compression. I payed a little over $1000 to have the head re-milled and damaged parts replaced. The car was working fine for a few months before I started to notice it developing some of the same symptoms that preceded the need to take to the shop in the first place. Namely a rough idle and occasional stalling. When I brought it back in in April to ask Metric to look it over, they told me the car just needed oil and it would be fine. I also asked how the spark plug in the previously damaged cylinder looked, because all previous plug would be burnt and have carbon build up unlike the other plugs, due to the damaged cylinder. I was told that the spark plugs looked fine and that I should invest is better spark plug brands such as NGK and Bosch, apparently unaware that I already had NGK brand spark plugs installed. In any case I continued to drive my vehicle for at least another month, diligently maintaining the oil levels, but the previously mentioned symptoms continued to persist just as they had before the repairs, so I decided to check the spark plug myself. Just like the spark plugs looked before the repairs, the one that I was told was "fine" was burnt all to hell and had so much carbon build up that the nub could barely even be seen. Due to other pressing circumstances I didnt have the time to take my vehicle back to have it looked at, nor can I now. A few more months on, the symptoms are worse than ever, the car is clearly not idling properly and very obviously shaking the vehicle. I have no doubt that the exact same cylinder will have to be repaired at a later date. Not only were the repairs either done incorrectly, or were not comprehensive enough, leaving my vehicle in effectively the same state that it was before I payed Metric $1000 to have it fixed; but they also either knowingly lied about the state of the vehicle when I asked for a check up later or simply didnt know what they were talking about. All things considered, I would highly recommend thinking twice before relying on their services for anything other than the most basic of maintenance. read more

Shop around and beware. Pick-up was evaluated by Metric and was told truck needed new head-gasket for a cost of $1,300. Received call and was told that truck needed new heads at a cost of $3,200. Metric charged over $600 to diagnose this problem. Spoke with another mechanic who said truck model has known problem with cracking heads. Metric should never have promised they could fix truck knowing that heads would be bad and would cost much more than estimate. New engine is $3,500 installed. Rude and dishonest mechanics. Not recommended. Wasted $600 to find out the hard way! Truck is still not fixed. read more

I brought my car in for a simple idle adjustmant, But, After being charged almost $1000, having to pay for an overnight room because they didn't finish the work that day as promised, having to bring the car back and leave it again for several days. My car runs worse than it did before and sustained even more damage from their rough handling and poor workmanship. I was treated with disrespect and neglect by " Joe" the owner, who has a very bad attitude problem and is in complete denial. I wouldn't go back if it was the last repair shop on earth, I'd rather have to walk than go through that nightmare again! read more

I had tried this place years ago with a different car and was not razzle dazzled but kept noticing that it was winning local town award for best place to take your car so I was reconsidering. After the 7 yr dealer warranty for my diesel ran out I had to find a new mechanic in Taos that was competent and would not keep it for days as with another couple of options in town. Over the past 4 years I have taken my vehicle for regular minor service and major odd diagnostics due to rodent damage. They have been what I want and reliable as far as mechanics go. IE diagnose, repair,honor their warranties on parts and do not not up-sell. They have gotten better at scheduling and turn around time too. I get it within expected and estimated time on the same day. Recently I checked around for a complete brake job in town and I found that while they were higher in their quote that I would be sure to have it back that same day and expected that the quality of care would be superior than others I had previously used. Well I am ecstatic that I decided to stick with Metric not only was it done an hour earlier but they actually gave me a car for the day saving me a rental car expense AND gave me an additional discount with my Triple A membership saving me more money than had I gone with one of the others in town PLUS I have the proven experience that they are competent and will stand by the parts and labor should there be an issue as they did in the past on a much more expensive repair job where the parts acted up. Their was a prior employee at the service desk who is gone and was not a good fit for Metric but Renee and Jesse have been there a looong time so they are my go to's and Tim who is new, seems nice. Thanks team metric for making car repairs bare-able. read more

These guys had serviced my Audi about 15 years ago and I had not gone back to them since. This year I needed to buy some good snow tires. I always do research on major purchases and found this business carried Nokian tires. I believe in getting the most out of my tires by rotating and balancing them religiously. As such, free rotation and balancing is a must from whomever I buy tires. I went ahead and bought the tires because I was told that this service was provided for free with the Nokian tires. I took my car in yesterday to have the tires rotated for first time after install. I was told that the service is free only when I'm paying for some other service, i.e. oil change, and BTW sorry that no one had explained this to me when I bought the tires (even though I specifically asked before purchasing the tires). I believe they intentionally colored over this very important bit of information in order to make the sale. I've relayed my experience to several people only to hear, "Yes, I've not heard good things about these guys". If you for-go this advice and get service from these guys anyway, read the fine print, be wary of important information being withheld and hold on to your wallet, tightly. read more