Isabel,Juan and Ivan at this location were the highlight of my weekend .i am a nurse looking for a phone for my hospice patient this trio of hard working people made my life easier by providing a good service very knowledgeable and and friendly make my sat a good day .i recommended this location 100% read more

Service sucked here.... I wanted to buy a new phone and maybe upgrade my plan since I seen they had some new stuff going on. But no one said hello, asked if I needed any help, or even acknowledged I was even in the building. They were all helping other people so I figured eventually someone will help me once they are able to... one service agent finished with her customer and some dude literally just walks in and walks to her and she starts helping him while making eye contact with me and Im standing there like a dumbass saying Ive been waiting here this whole time wtf.... Needless to say I took my business elsewhere. Ill be more then happy to give my time and money to someone else that wants to help me. read more

Hi fellow yelps, I went to a Metro store in east Los Angeles & their power was down so they recommend to go to this location. This location is the headquarters & is to be giving the example of customer service. I arrived at the store & was standing there for 5 minutes. The store was not busy at all & there was staff just standing there on their phones. Once the lady looked up she had us come to the counter. I explained I was doing an activation of a new phone & paying a phone bill. The staff proceeded to try to login to her account for 10-15 minutes. She kept saying it was not letting her login and not loading. I was standing there & was waiting for her to try to find a solution like use another computer or ask another staff to assist. As I explained earlier the store was not busy. Finally, the lady asked her coworker to assist at a different computer. The second staff had no customer service & looked mentally not there. The staff was confusing when asking for information which caused frustration for both parties. My father decided to pay the phone bill at our house instead since the employees were being inefficient . Overall, one does not need to be at the main Metro store for 35 minutes to activate a phone when literally no other customers were there. I suggest better team work between employees & more engagement towards customers. read more

All i needed was a 4 day extension . Never missed a payment, they said cant do, i said fu. 6 yr with them never miss a payment. Thats lame.

No one ever answers this locations phone. It's frustrating and Metro customer care isn't any help either. Very frustrating. This was my store to go. Now I'm not so sure read more

The employees here are very rude and not informative or helpful I really don't think anyone knows what they are doing .

These people sold my son a screen protector that was "unbreakable" & charged him $30. They further told him, "If it breaks just brting it back and we'll exchange it". Well guess what? That unbreakable item broke! My son did what they told him and brought it in. Now they tell him he has to take it to the manufacturer because they can't exchange it. Really mofos?!?! POS just played my son for his $$$. They are completely unprofessional. UPDATE: Metro pcs stepped up and took care of the situation. Awesome, thank you ! read more

This Metro pcs store is Fun decor i loved the service really fast & friendly .i would come back just to pay my bill .they make u feel like vip . Thanku. Sales Associate Melvin Flores for helping me out read more

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I went to this place recently to change over from att to metro. I got helped right away and both guys were super nice (I went on 2 separate occasions- Isaac & Chris). I am looking forward to my next visit. read more

Good Customer Service. I was so amazed as soon as I walked in I was welcomed. They asked me what I needed help with they gave me options. I went to transfer one phone to another phone. They gave me the opportunity to do it myself, so I wouldn't have to pay and they where with me step by step. Another Metro PCS would have charged me for that. It's under new management because I would hate coming here before but now I love the excellent service. btw thank you so much Elizabeth for your help. read more

Great store they always got good deals . Gerard/Gerald was very helpful and professional. Exceptional customer service . Thank u

Warning: DO NOT go to this location!!! I walked into this new location to make a payment there was loud music playing customers had to be loud enough to be heard and the girls up in the front all need customer service training immediately. This store needs new staff/ management. read more

This place is extremely mismanaged. The women who work here have no idea what "Customer Service" means. They need to work on better employee training. I definitely recommend you try a different Metro Pcs location. read more

I bought a new LG Connect four months ago. I was toldby the manager that all the towers will light up soon after I bought it and to this day I cannot get online where I live and in most places that I travel. The battery life is about one hour. Have to keep charging it or keep it plugged into socket when talking. Now, four months later cant turn on phone at all. It either cant take a charge or the battery is dead. Havve to take it in to one of the satellite stores. It's a crummy outfit. I had a problem with phone within two weeks of purchase but they would only replacce it with a repaired phone. I said that it is only two weeks new, I don't want a refurbished phone but they just do whatever they want and I kept the unworkable phone. Now it's totally dead. read more

I bought a cell from you folks about three weeks ago, it was defective & the store spent a week trying to figure it out - meaning it went to warranty - warranty exchanged it for a phone that works - but I had a few simple questions that they couldn't answer - all of the tech support numbers & tricks didn't work - finally I got a trick that would - I called it a few minutes ago & they told me it was a dealer issue (how to transer all my cell contacts to my pc in case something happens to my phone.) I've always kept them backed up with verizon. nine vistis to the store on the phone for the original issue - I bought out my cell contract with verizon & after buying the new lg, I'm out right at seven hundred, & unhappy - I was with verizon for fourteen years during which I made about three tech calls without incident. It seems Metro isn't qualified - at least all the people I've talked to - to answer the simplest questions...... All I can think of, is letting everyone I come in contact with; this is really a badly run business. (Victorville, Ca.) davecomyns@aol.com, I can't find a place to log a complaint in my own town.......... read more

In terms of their mobile service, I'm satisfied. The internet really sucks to stream music and don't even think about watching youtube but in all fairness, you get what you pay for. So i won't complain in that department. Now as far as their customer service inside the store, i would say i have mixed feelings. When I'm inside the store some of the employees are helpful and attentive and others.... not so much. I also won't forget the time i called to ask if they could install a phone for me only to be told that they were closing when in fact i found out that closing time was actually 2hours away and they just didn't want any more customers coming in. Very misleading... read more

Say Corporate office, but actually authorized dealership for Metro ONLY. No customer support, the store manager is the KING and everyone else is his pawn. From other review 4 years ago, nothing have change, one way street. Not one, but all coporate office act the same. Price is lower than T-Mobile and so is customer service. read more

This place has the worst customer service ever! I recently upgraded from a iPhone 4s to a iPhone 6s Plus (factory unlocked)which was purchased at the Apple Store in Glendale. Day 1 - I go to this so called official main store for Metro pcs to get it hooked up. I had to buy a new SIM card $10 bucks, no biggie but then they say it's another $15 bucks for "them"to switch my service from the old phone to the new phone in the store or call customer service and they'll do it for free! I go the free route, and I was able to use their phone in the store for faster service. After about 20 minutes of waiting and dealing with some idiot on the phone that barely spoke English it supposedly gets hooked up with their biggest plan = 4G LTE unlimited everything! Which I already had for my old phone. They tell me you can make calls right now , but ur internet service might take up a 1/2 hour to turn on. Ok, Kool thanks! Well at least I thought it was. The internet never came on! Day 2- I go back to Metropcs to see why I'm not getting internet service. They can't figure it out! The best they can come up is that The Apple Store sold me a bunk $800 phone?? Really?? Ok, giving them the benefit of the doubt I smash out to the Apple Store to have them look at the phone. They run all their test and troubleshoot the problem. Whatever SIM card and service they activated on the iPhone 6s Plus isn't compatible.? That's the problem, NOT THE PHONE! So there I go back to metro with a hand written letter letting them know the problem.Yet the idiots don't know anything about it or what Apple is talking about?? FML, they insist that the phone is defective. I walked out of there not only frustrated and out of patience. I noticed that there's a ATT store across the street and decide to see if they can hook it up? I was in and out of that store in 20 minutes with Full service and No "Extra charges for a new SIM card or to activate my phone to their network." I was even able to keep my same number! Thanks ATT and Shame on You idiots at metroPCS. read more

This place is terrible! Worst staff, and even horrible customer service. Go to another one because this one has crazy lines

Great customer service, everyone is very friendly! If you need expertise look for a tall, chubby guy named Isaac, thank you metro for your great service! read more

This place was horrible ,it smelled lika a dirty diaper,looks ghetto, aside from that the staff couldnt solve a simple problem which was the manufacters fault . I paid 350$$ for a phone that in less than two month crapped out and i was told i had to pay for a replacement. The staff is rude , the girl manager is a short dirty goblin looking female with drawed on eye brows and theres also a high looking fat head that might have well been eating a taco when he was talking. This place needs a new staff that will actually try to help you instead of sitting on their asses all day acting all high and mighty just becaus they work at this ghetto metro. read more

Worst customer service. The guy thay helped didn't know how to handle my issue. Go to another corporate store.