Very disappointed by the recent customer service experience. Most often times I do business with…read morebusinesses or individuals based on their character, their personality, their CUSTOMER SERVICE! From some of the reviews, it appears to be a missed opportunity so where do I begin. I can recall as a junior enlisted service member my senior leadership stated, you are as successful as the subordinates you lead. Remember Top - Down. This reminded to that as I made it through the ranks to take care of my subordinates but it made me reflect on me leading the led. So it pains me to to write this review; that the worse customer service I experienced was from leadership team members of Choice Floors. Such a disregard to implement positive customer relations has significantly tarnished my perception of the company. It was the constant lack of empathy and management's unwillingness to listen that was most frustrating. Every time I tried to express my dissatisfaction, I was talked over and told how I was trying to change the company's policy which I found not only accusatory but offensive. Offensive, as this was an attack of my character and this supervisor has never met me or allowed me an opportunity to express my concerns in regards to what may well been a miscommunication in the payment terms. It felt like my concerns were not being heard or respected. Understanding this is a business, fostering good working relationships to render service for future prospects and productivity quintessential, however, when a member is not in agreeance with an upset customer, gets combative, spend time time spewing judgment while trying to prove them wrong instead of finding resolve and de-escalated the problem sets esprit de corps of the company back as the consumer has lost trust in the company's capability to be trustworthy. But why does it matter, as I was told this is just my opinion by said supervisor. While this may have started as a potentially good experience, the customer care of both the Retail Sales Manager and the Director Internal Operations left such a disdain image for this company that I could not let this lack of professionalism in customer care go unnoticed. It was very unsettling to be going back and forth over the phone with a business professional with such an elevated title. I really I hope this is not the future for this company's Top - Down leadership strategy. Very Disappointed Consumer

Choice flooring was the second carpet store we visited in Calvert County. They managed to help us…read morechoose, estimate cost and install our lovely carpet before the other guys in Huntingtown showed up for the estimate. In fact, I called the other guys repeatedly to no avail. They never showed. Pathetic service! I HIGHLY RECOMMEND CHOICE. They are the RIGHT choice!

Efficient found what we are looking highly recommended. Ella did research the product but could not…read morefind it. But recommended their own product. Help us find solution

Update on my Original Review: AVOID at ALL COST…read more.. (UPDATE on my ORIGINAL REVIEW) The owner called me to discuss the EXTREMELY NEGATIVE EXPERIENCE we had, and the POOR CUSTOMER SERVICE provided by his employees. I appreciated his personal outreach, and was gracious enough to give them another chance. During the "2nd Chance Visit", his carpet estimator was incredibly rude to my female tenant, made it seem like he was doing her a favor to show-up, and verbally CURSED AT MY FEMALE TENANT. She became afraid and asked the carpet estimator to leave because she felt unsafe. I respect & appreciate the OWNER for trying to make things right, but if this is the caliber of employee that his company hires, I WANT NOTHING TO DO WITH THEM. It is 1,000% UNACCEPTALBE for a service provider that has been invited into someone's home to curse at a woman. UNACCEPTABLE. District Floor Depot WILL NOT be getting my business, and I hope that no consumer supports this type of behavior by doing business with them. (ORIGINAL REVIEW) This company offers HORRIBLE customer service. I scheduled multiple appointments, and they just didn't show up. They called and said the representative was outside. THEY LIED. We immediately opened the door, and no one was there. I called right back, and they said the representative was there, but left. They lied. We were looking for them the entire time. DO NOT WASTE YOUR TIME with this company. Go to a reputable company that appreciates & values its customers and their time. I would not accept free carpet from them at this point. INTEGRITY MATTERS.

I was totally impressed and happy with the miracle they worked on my old hardwood floors. The price…read morewas very fair and the service was exceptional. They came and completed they work at the agreed upon time. They show expertise in working with "old school " hardwood wood floors. They are a company that's been in DC for years. I highly recommend DC Floors!

DC floors is responsive, reliable, and cost effective. They sealed and finished my hard woods…read morefloors on my small condo. They worked with my schedule and completed the job in one day. They repaired a section of my floor which was a bit warped for no extra charge. Can't say enough about these guys. They were great and there's a reason they've been in business for so many years!

Great people to work with who have extensive expertise and truly care about the quality of work…read morethey deliver to their customers.

I had a truly terrible experience with Universal Floors. They will nickel and dime you, their…read moremarkup is extraordinary, and their salespeople are pushy and pompous. What's worse, the difference between what they promised and what they delivered in my primary bedroom borders on malpractice. In fact, since they refused repair their shoddy work (despite numerous pleas), I had to hire second flooring firm. And guess what? The guy who fixed Universal's mass was not surprised; he was very familiar with the way that Universal's owner does business.

I had an ABSOLUTELY TERRIBLE experience with Dave Friedlander of Dave's Floor and More. It was one…read moreof the worst interactions I have had with another person in my entire life. I hired Dave to complete a straightforward renovation of an unoccupied, mostly-empty, one-bedroom condominium. It felt like a slow-moving train wreck that lasted for four months. I made a serious mistake by hiring Dave's Floor and More. I compounded it by giving Dave grace - and a second chance - when things went wrong pretty much straight out of the gate. The gesture was not reciprocated. I should have heeded the red flags and fired Dave's Floor and More immediately. I have thousands of dollars in additional costs needed to rectify issues that occurred during this reno. Dave states that he stands by his work. He did stand by some of his work. However, I am holding the bag for the rest of it. I don't think that qualifies as "standing by your work." I reached out to Dave numerous times, in multiple ways, for him to somehow make good on this mess. I gave him plenty of time and plenty of latitude to resolve things. Dave has not done so to any satisfactory degree - not even close. Based on my experience with him, it seems to me that Dave Friedlander of Dave's Floor and More simply does not care about harm to another person's property and finances. It makes my skin crawl when I think about how he behaved.

Dave and his colleague Ivan were great to work with. They did an amazing job on my white oak…read morefloors, completed the job ahead of schedule and did so after seeing some bad issues that could've resulted in having to replace the flooring, and were happy to come and touch up some small minor blemishes. Dave was accessible, polite and I recommend Dave and Ivan's floor services! Thank you!

Beware! They were hired to redo all the floors in our 2 bedroom apartment. The project was…read moremismanaged throughout. The company made promises before the work began that were never followed through on, and at times the complete opposite happened. They told us it would be 4 days, it turned out to be 12. They told us they would take care of our furniture and property, there was extensive damage to furniture, walls and doors. We came in twice to check on the work and found they had left our furniture in the middle of their construction debris with their tools on it. Even after brining it to their attention the same issue was found on a separate visit. They told us they would clean when they were done, there was dust and debris everywhere, with the worst part being the entire floor was covered in adhesive. It took two days to clean, including the renting of professional equipment, which we had to do ourselves. Within the first day the flooring started to come up, turned out that in the 12 days of work they weren't able to even put the floors in correctly. They even used the wrong color trim which didn't match the floor. To add insult to injury, the owner, Sid, was not apologetic in the least for the massive inconvenience and additional expenses he caused us. The impacts of his mismanagement of this project were so significant that we are now looking at the process of taking him to court. If you do use them, know that a sales person will tell you everything you want to hear, and then not follow through on promises made. A project lead will come the first day to meet with you, and then never be heard from again. It seems this person simply meets the crew that are hired for the project, and then lets them go at it. Nothing we discussed with him on that day was followed through on. From the faulty work and damage, it seems they hired workers who were not experienced. They left the apartment in a terrible state. We got a call that they were done, and it turned out what happened was that without anyone from the company coming to check on the work, these laborers just left knowing what a terrible job they did. The project lead was nowhere to be seen. So after 12 days in a hotel, 8 more than the 4 they promised, all coming out of my pocket, after having to take off of work because the end date they provided was false, after cleaning adhesive off the entire floor, walls, and doors, after removing dust and debris from every corner and crevice over 2 days, after moving back in to an apartment that was worse than we left it, after needing to call in repair people to attend to the damaged furniture, the owner of this company thinks he doesn't owe us anything for the inconvenience and cost he caused my family. Beware!

They did a great job in helping me select carpeting. The finished product is great. The…read moreinstallation was excellent and very professional. Great experience all around.

We stopped in to the showroom and first met Sam!!! He is so wonderful and knowledgeable! He came to…read moretake measurements which isnt an easy thing because we have a old Victorian with pocket doors a butler door and french doors all that have to be considered. After looking at the big RIP I put in our carpet we decided to try a repair first. WOW!!! They took a piece out of a closet upstairs (did I mention our carpet is thru the entire 2200 sq feet of this house?) We set up a repair date and they showed up on time and were done so quickly! IT IS FLAWLESS! Some kind of magic was performed it is amazing! When I finally decide on a new carpet I would not hesitate to use Sam and modern carpet again! Sam called to check on the repair and how it went! Yeah THAT kind of service!!! Absolutely AMAZING

Horrible! The owners Fred and Sherry do what they can to make your initial experience pleasant,…read morehowever once they get your money things shift. The contractor they hired to update my kitchen did a horrible job, the grout wasn't filed down properly on my backsplash which left cement lumps. They messed up my sink, caused a flood but only offered me a $100 gift card for my troubles. I had to pay the contractor to fix a sink he tore up. The paint they used on my ceiling is glossy which doesn't match the flat paint I already had..just an altogether messy job that cost me way more than what it's worth. Now, a year later my brand new cabinets are falling apart . Sorely disappointed in this business and would never recommend anyone use them ..save your money and frustration and please go elsewhere.

Yelp - Review for Firuze…read more We hired Firuze for a complete teardown and renovation of a 1,700 square foot, two bedroom, two full bathroom condominium at Montebello, a 1,000 unit condominium complex located just outside of Alexandria, VA. The renovation included lowering the concrete ceilings by 6 inches in the entire unit so sheetrock and recessed lighting could be installed. New tile, hardwood floors, bedroom carpeting, and, heated patio floor were part of this extensive renovation. New wiring and plumbing along with complete kitchen and bathroom renovations were completed. This included removing and moving some walls and adding closets and renovating other closets, as well as all new doors for existing closets, all new light fixtures, vanities, and toilets. The remodel included new tile throughout both bathrooms, including new shower doors and tile. Firuze's design center has the most comprehensive and unique collection of granite, marble, and floor and wall tiles when compared to any others in the Washington, D.C. metropolitan area. The first question we are asked when visitors enter our condo for the first time is, "Where did you find your countertops, cupboards, and floor tile." Thanks to Firuze's great collection of products our condo meets our goal of being a unique, modern and stylish, yet most importantly, a very comfortable place to call home and entertain guests. Like any comprehensive construction or remodel project, there were challenges and problems to solve, yet thanks to Firuze's general manager, Yasin Kazanski, who assumed this position about midway through our project, he ensured that all issues resulting from a problematic contractor were rectified by replacing the original contractor with one who paid meticulous attention to detail, and who completed the project to our satisfaction. We recommend that anyone remodeling a kitchen, bathroom, or other area, check out Firuze's design center for what we think is the best and most unique collection of products in the area. Thank you Firuze for our beautiful home at Montebello! Lynn and Mary Tjeerdsma

They have a good selection of tile and countertops. It's one of my favorites shops. Because of the…read morenatural look of the tile looks like stone and done well. Quartz options look like granite. It's a good option. Easy to reorder and return.