Hurrah for Customer Service It's nice to know in these times of lack of, or NO customer service that there's a business that actually cares. We bought carpet from Metro for our new house almost three years ago. We picked the carpet because it was so deep and soft - people in our house commented on how exquisite it felt. We stayed in love with it for about a year, when we noticed it starting to break down (lose it's loft and not recover). We tried lots of vacuuming, carpet cleaning, etc., but it seemed to just get worse. At the 2 1/2 year mark, we called Metro. They asked us to send pictures, then had a manufacturer rep. come to the house a file a report. We were saddened to get his report, saying that this appeared to be "normal breakdown from wear." We thought that would be the end of it. Surprisingly, the guys from Metro called us to say that they felt the wear was unacceptable and they would go to bat for us with the manufacturer. About a week later, we got a call saying, "Come on down to the showroom, and pick out your new carpet." They took out all the old stuff and had brand new carpet that we'd picked out installed. We know there is no way this would have happened if they hadn't gone to bat for us. Thanks, Metro, you guys are the best! read more

Came here about a month ago to get an idea on materials and cost. We just bought our first home, and we're really excited to redo the floors - until we came here. It was memorial day weekend and the entire store was empty. Spoke to a sale associate who told us we couldn't afford what we wanted (we didn't even tell her our budget, she just assumed). She went on to show us cheap laminate. When she asked what we were planning to do inside the home, I began to tell her when she cut me off and started telling me what I should do because she was "an interior designer". She also told us the incorrect order of how to redo our kitchen, which was disproved by numerous contractors and other companies. Then, she pressed terribly hard to get us to buy that day, knowing we were still in escrow. Obviously we never went back, and don't plan to. I know we're a young family, but that doesn't mean we don't know what we want and have a proper budget for it. I completely understand why they were empty that morning. read more

Had some very complicated contractor related installation issues come up and was blown away by the customer service and patience of the people in this branch. Bruce handled literally every single element of the process fairly, and fought on my behalf to get the situation rectified. I can't say enough about his customer service ethic. Would return there in a heartbeat for future flooring projects because I know that if anything goes wrong (and something always does with renovations)... he will take care of it completely. read more

Dennis was great & a call from the Owner was an even greater experience. There was a discrepancy on the deal but they called to alleviate the matter. They took the extra step & went the extra mile to make it right. To the negative reviews on this listing for Metro Flooring, we can't be talking about the same place- Special tip for shoppers: Yelp deal stinks; i could have gotten salesman pricing better than discount on yelp; carpet is like buying a car so be prepared. read more

We love our new carpet from Metro! While we had a minor issue with the initial install, I was impressed by their effort to correct the problem, and we couldn't be happier with their service and final result. I particularly appreciate Bruce's effort, and while no company is perfect, I can see they really try to improve. I think Metro has great selection and service at a fair price. read more

We had an excellent experience replacing our carpet through Metro flooring. Believe me, you wouldn't find this level of service from the regular carpet stores you walk into. Every staff we interacted with were professional, they knew their job and were out to serve us as their customer in the best way they could. In particular Cynthia was extremely patient, helpful and determined to get the best carpet and rates for us. She was excellent. The carpet installers too were experienced, courteous, careful and obliging especially since we had a lot of furniture to move around in the house. Highly recommend Metro Flooring as your first choice if you are planning on new carpets or flooring. read more

I just don't have enough kind words to say about Bruce and Carie at Metro they both have made my carpet purchase an awesome ordeal instead of stressful. Carie helped me pick out some great carpet and Bruce gave me an awesome deal! This is our second purchase from Metro and very happy again will never go anywhere else. And I really don't understand a couple other comments regarding Bruce he is very kick back and doesn't pressure at all but he is very personable and likes to meet everyone. Like I said this is our second purchase from them, the first time we had a issue with our carpet and they came out and replaced it no problems they stand behind there work & product! I would rather spend my money with them knowing I can trust them, then somewhere that might not stand behind there products and maybe cheaper junk stuff! read more

I love it here.... They installed my carpet last year. Love it. This year, we had tile flooring and backsplash done by Metro as well. I never feel peer pressured into anything. Tammie helped us out. She was awesome. Love her input on things and also helped us design the backsplash. I highly recommend working with Tammie. Harold is awesome as well! He came out to check up on things and to deliver paperwork for us. Our carpet started coming apart at the stairs and Harold got a hold of the installer to come out right away to fix it. Nothing but good experience here! Keep up the good work guys! read more

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Personalized service at it's best and quality products is what you get at Metro Flooring. Alan was fantastic as my wife and I shopped for hardwood flooring in our home. He was very knowledgeable of all of their hardwood products and offered other information on issues such as color fading, wood grain and staining, durability and maintenance that helped us in our selection. Once we decided on the flooring he promptly arrived at our home with a sample of the flooring and to take measurements. As a courtesy he also brought some carpet samples we expressed interest in for the upstairs. Now to the installation of the hardwood. Professional and beautiful does not come close to describing the end result. The installers were very prompt each morning and were clean, courteous and very helpful. They were very careful in moving the furniture from the two large rooms we were having done. NOTE. If you are installing hardwood on top of a concrete slab expect the sealer to put off heavy paint like fumes the first day of installation. THIS IS A REQUIRED AND NECESSARY PROCESS IN THE INSTALLATION AND THE FUMES SHOULD NOT BE NOTED AS A COMPLAINT IN ANY WAY ( as I have read in other reviews). We continue to consult with Alan for the carpeting of the stairs and some tile work in an upstairs bathroom. If you are looking for flooring stop shopping around the go see Alan immediately. read more

We could not be happier with Metro. They installed carpet, tile, and wood floors throughout our house. Installers were always on-time and mostly did a fantastic job. They stripped our entire house down to the concrete slab and carefully prepared each area for it's intended floor. After all was done, we had a short list of small issues with the tile, some carpet that needed to be re-stretched, and two very small issues with the wood floors. No problem--each item on the list was fixed promptly and professionally with no hassles. Kudos especially to Vladimir and his wood floor crew. They were meticulous in their work and the floors are phenomenal. They took their time with the detail work: molding, steps, and bull-noses, and the results are beautiful. We had two other flooring companies out to bid before we contacted Metro and you could cut the bull with a knife. Mike, Alan, Harold and everyone at Metro treated us extremely well--great experience and I wouldn't hesitate to recommend them. read more

What amazing service! Cynthia knows how to see the design I am creating and cater to my needs.I highly recommend her!

We recently had our business re-carpeted. Ross was great to work with, from the design stage to the logistics of furniture moving/install etc. Everything went smoothly and efficiently. The job was done on time and the new carpet looks really wonderful. The demo/install crew was very friendly and followed all current county mandated covid guidelines. I would highly recommend using Metro flooring for your home or business! read more

I had an excellent experience with this company!! Came in to order some tile for a bathroom. The sales girl Maranda was very nice. I picked out some tile. That night I had a change of heart in my decision. Came back the next morning and changed the order with no problems! They were so helpful! I highly recommend these guys! read more

Great customer service and quality products! Returned to Metro Flooring after 17 years of our carpet installation to replace the family room's carpet. Cynthia helped me picking up the best match to the original. She is such a very knowledgeable, professional, honest and caring person! Best service. read more

Nothing except the most excellent service from these guys. They were willing to help us and listen to our needs before trying to just sell whatever they thought they could. They knew we were in a hurry to get our home back in order after a flood and fit us in the schedule to come out and measure and bid within 24hrs. The best part about this experience was that you felt the love in what they do for you. read more

I should have written this review years ago. I worked with Bruce the owner in 2016 to pick out a provenza wood floor for our downstairs. I am an extremely thorough researcher and spend way too much time picking out any remodeling materials. Bruce spent hours with me and came out to our house to help with floor and carpet ideas. Bruce's installation team did a great job. I go into the store every few months to look at ideas for doing our upstairs remodel. This has been going on for years and Bruce is always there and answers all my questions even though he knew we weren't remodeling any time soon. We are finally doing the remodel and Bruce has continued to be helpful. The selection at Metro Flooring is better than anywhere else. read more

Excellent service and great prices! My wife and I recently bought a house and came to Metro Flooring to replace the old carpets. They were very courteous and helpful in getting us to choose the best carpet for our budget and also to accommodate the style of carpet that we wanted for each room. The installation was quick and on time, so that we had new carpets when we moved in. Later on, we had a pipe break which damaged the kitchen and living room floors. We went back to Metro Flooring and got quotes from other companies as well, but Metro Flooring was again the best for our budget. They helped us pick a beautiful laminate flooring that really enhanced the look of our kitchen and living room. They were very thorough and looked at the colors of our walls, furniture, and kitchen cabinets. Once again, installation was quick and easy for us, especially since both my wife and I worked from home. Their installers were very mindful of being quite when we had conference calls and also came back later on to finish a few details that they mentioned needed finishing (we didn't even notice!). Overall, great service, vast selection, and great prices. Would definitely go back for our next project/repair. read more

Great selection, knowledgeable helpful staff, and expert installations.

My recent purchase of carpet and vinyl plank flooring with Metro Flooring was flawless. Lisa, my sales associate, was knowledgeable and efficient in helping select the right flooring for my needs. I highly recommend Metro Flooring. read more

Loved, my salesman Steve. He explained thing thoroughly. Carpet was installed quickly, and it was a 12 no interest. I will definitely use them again. read more

We had found exactly what we wanted after a long search, but with another carpet company. We had selected everything etc. Then nothing. No calls, no follow up, and it put us almost two weeks behind. After calling around, someone suggested Metro Flooring. And I"M SO GLAD I CALLED! Mike and Mallory at Metro were so professional, and found us exactly what we needed very quickly. Mike himself came out on a Sunday to measure for us so we could get carpet before we were scheduled to move. Even though the carpet was coming from Georgia (where it seems all carpet is made...) he got it here in less than a week by making some calls and pulling in some favors. We received calls updating us almost every day to be sure we knew what was happening, which really decreased our stress (and moving is stressful!) The carpet was put in three days later. We still didn't have the carpet on the stairs, so the excellent carpet installers showed up at 630 on Saturday morning to be sure everything was finished before our movers came that same day. I can't praise Metro enough. They really went above and beyond for us, when we were in a tight spot. And they did an amazing job, and if you need something done right, call them. read more

I have been a loyal customer for many years. From the beginning of the process to the end, they were very professional and helpful with all of my concerns. They offer fair prices and great service. Our wood floor was installed today and I love it! I would use them again. read more

WOW. I can not say enough good things about Metro Flooring!! They gave us amazing service from the moment we walked in the door! Mike the owner gave was part of every aspect of the job. The men who did the work did and amazing job and had a true pride in their work. They left my house vacuumed and cleaned up every day. The floors are beautiful! I highly recommend Metro Flooring !!! read more

Cynthia did a great job walking us through all the flooring choices Metro offered. She is a knowledgeable, friendly pro, and we would highly recommend her to anyone purchasing beautiful new flooring! read more

Metro Flooring provided the worst customer service experience I have ever encountered. Everyone with whom I spoke was patronizing and disdainful. I will never return to this store nor recommend it to anyone else. It is as if the employees are intentionally trying to drive people out of the store. I've been shopping for wood floors for weeks and was shocked by the repugnant manner with which the employees treat customers in such a stark contrast to all of the other flooring companies I have visited. read more

I selected Metro Flooring for my new carpet because I thought the best installation would be from an actual flooring company as opposed to a big box store. I found their prices to be very competitive, and used their same as cash financing to make it even easier. The installers however, left something to be desired. Metro had to make multiple return visits to eventually fix all the installation errors. They really wanted me to be satisfied, so I can attest to their service. My carpet now looks beautiful and I am happy. I wish they sent better installers the first time, but quality labor seems scarce nowadays. read more

You should avoid this place at all costs as this place is unreliable and has horrible customer service. My wife and I met with Michael on a Saturday a couple weeks ago and was happy with their selection of tile, carpeting, and hardwood and spent 2 hours looking through their inventory to make selections for their estimate. We agreed for them to come by to do an estimate last Saturday, so my wife and I made some time out of our busy schedule to make sure we were there on the designated date and time. Unfortunately Saturday came and after waiting for 15 minutes with no phone call, I decided to call the store to see if he was running late. Unfortunately Mike was busy so I left my name and number for him to call me back. 30 minutes later I received a call back from Mike. Supposedly he was busy with another customer for 4 hours and he lost track of time. I was pretty angry at this point because a simple phone call could have saved my wife and I 2 hours. So now after wasting 4 total hours on this unreliable place I will need to find someplace else to take my business. Thanks Metro Flooring for ruining two Saturdays. I'll follow up this review with a reputable and reliable source after get some new flooring. read more

I had a great experience with Metro. Purchased both wood floors for downstairs and carpet for upstairs as we remodeled a 3100sf home we bought in June. The first time we went in we asked for Bruce specifically (after reading reviews on Next Door) and he did not disappoint. Our initial trip there, he sat with us for over an hour and just taught us the basics of flooring. By the end of our 3+ month experience with them I felt like a flooring expert! Large selection of products, seemed to be fair pricing. The staff was nice and helped entertain our crazy 2-year-old toddler when we brought him there 10+ times. Not sure why other reviews said negative things about being looked down upon or judged. We are a younger couple and never got that vibe. There were some minor hiccups as can be expected during a remodel, but Bruce was super on top of everything. He never stopped taking care of us despite the "sale" already being complete. He was super responsive, texting and emailing with us all the time throughout the whole process-- nights, weekends etc. Went above and beyond. Would highly recommend them. read more

Recently bought carpet from Metro. I was referred there by a friend. I had planned to shop around at a few places but after my visit felt good enough to stop looking. I was not disappointed. Ended up with a great price and even better customer service. They were very communicative regarding installation and this occurred exactly on time. Will definitely use them again and refer to friends. read more

Not a pleasant experience It is all about the sale.....:: They put on a nice front, give you a bottle of water and are personable. When it comes to pricing it is just like being in a used car dealership. It might work for some people, it did not work for me read more

15K for hardwood floors plus install. You smoking crack ! ! ! The lady that works there is very unprofessional and talks like your stupid. Avoid this place with a 10foot pole. Bad service, bad prices, bad people. read more

Absolutely the rudest people answering the phone. Have never been talked to like this in a tone like this where the person has not a clue if I am a potential customer or not. Mike was very unprofessional and it seems from their other reviews that this is not the first time that people calling this business have experienced this. Best of luck with your business, try treating people nicely and you may get more customers. read more

Well, I called to ask about the prices as I am on a budget. I asked about specific carpet and i was told they carry it, when I ask about the price, the salesman i was talking to said that he can not quote me price per square foot on the phone. I explained to him that I have a budget, and I do not want to take the drive if the price is outside my budget; he refused to give me the price. When I asked about the reason, he said: that is just the way we do things around here". I ended up taking the drive only to find out that the price is 3 times where I need to be. They could have saved me the time and expense of going there, but oh well, that is the way they do business around there. on the positive side, they do carry elegant styles and quality material. read more

We went to Metro Flooring last November. The salesguy (I think Dennis was his name) was great but the owner (Bruce) refused to let us take samples home. Its not that we requested for 10-20 samples, probably just 3-4 samples is what we were interested in which is absolutely justified. I don't really understand how he expects us to decide without letting us judge how the flooring will suit our house. We must have been to some 10 flooring shops. No one brought out this kinda weird requirement. A few of them even let us keep samples for weeks. I will never go back to this shop. Pathetic service. read more

This is the second time we have used Metro Flooring - this time to do the difficult job of lacing in new wood flooring to meet the wood flooring they installed four years ago in half of our house. We had a superb experience the first time, and this time was no different. The challenge: We were having a design/build firm do the bulk of a kitchen/bathroom remodel. We chose Metro rather than the other firm do the floors. Not only was Metro less expensive, but we knew the quality of their work - and this was not an easy job. One of our early concerns was whether Metro would be able to work around the design/build firm. Bruce, one of the owners, went out of his way to accommodate us. The old floors were ripped up and taken away over a two-day period at the start of the project; the new floors and floorboard were installed during the two-week period when our kitchen counters were being fabricated. Metro coordinated everything beautifully. The best part: The quality of the installation and the installation team. The installers were great and a pleasure to have in the house. They were very respectful and proud of their work. Special shout-out to Gabriel, the installation foreman, who made sure the job was done right. Even weeks after the job was done, when we had a small punch list, Gabriel would show up with a smile on his face eager to get the job done. We like dealing with family-run businesses like Metro because it is their business. Any time I phoned Bruce with questions, his response was, "Not a problem." The job started on time, was completed on time and the quality was top notch. Can't ask for more than that. read more

Came here today to look at some hardwood flooring. I Can't remember the salesman's name, but I was pretty clear to him from the beginning that I was looking to do a floating installation of a light colored engineered wood. Although I could afford a glue down installation, which is generally considered superior, I probably won't be at my place more than a few years and didn't feel like spending too much. The guy gave me a dirty look and said that I might as well just install laminate instead and that engineered wood should only ever be installed by glue down. After that the salesman wasn't helpful at all with regard to helping me look at some samples that suited my preferences. Based on his body language and mannerisms, I got the strong impression that the guy had judged me and wanted me gone. I promptly left. This was the only flooring store where I didn't even bother asking for pricing on material or labor. Worst customer service ever. read more

From the time we walked in compared to several other places we visited, Mr. David Roberts welcomed us and helped us pretty much right away. He was so good with his knowledge and extremely helpful. Even with the 3 kids with us, he made sure that we were comfortable with picking and choosing what we needed and wanted. One thing led to another, we walked out happy with our purchase and picked up everything within a week. Eventually after finishing with our new laminate floor and had to return a few boxes, the return and refund was pretty much no questions asked. Actually, they did ask me "How did the flooring turn out?" :-) I highly recommend this business. read more

Attention!! all Military service people and family do not purchase your flooring from Coles Fine flooring they do not treat military families with respect and care .especially the people who have special needs the handicap and disabled. they only care about their bottom line please go to Metro flooring they care about you and the family and they get the job done believe me This is a family own company they will treat you truly like a member of their family Thank you. read more

Very rarely do i ever leave a store not having my questions answered and feeling like the salesperson did not care to work with me. Visited here today and annoyed by the salesperson's approach. Please do not try and "advise" me on whether or not my condo association will allow hard surfaces or not, show me the products and in conversation you may want to inquire, but don't use that as an excuse to not work or show me products. To the other salesperson, thanks for your willingness to try and remedy the issue, but at that point I was no longer interested. I went elsewhere and received the expected customer service, especially when we're talking about a few thousand dollars.... read more

2nd time coming in four years and still terrible service. Very rude. Red headed sales person upset we came 15 minutes before closing and told us what we could and could not afford read more