Wish I could give this zero stars. All these workers and no one wants to help. I've been waiting in line for 30 mins for something I scheduled an appointment for... workers are on phones, laughing it up and ignoring customers. Complete clusterfuck. read more

I went for an oil change. I was told I needed my brake fluid replaced. I said ok. How much? He said the oil was 129.95. I was shocked. I have been paying 90. He said they shop around and go lower. (The brake fluid was 130.95) I got there at 7.20 for my 7.30 appointment. I was told going that early, I would get out quickly. At 10.20 I asked Frank if there was a problem. He said oh yeah I'll check. He came back with my paperwork saying they were just coming up. I asked why it took so long-- he told me the reason was because it was so cold that they couldn't move fast. I told him that was a crock crap and the lamest excuse I ever heard. He tried to tell me it took long because they did more than change the oil. (My husband was a mechanic for many years. He did all the maintenance on our cars for over 40 years. And would still be doing it if you wasn't disabled right now) After another 20 minutes they finally brought my car up. I had to go in and ask him if they were carrying it on their backs is that why they were taking so long. Today I called two other Honda dealers they told me the oil changes at one of them was $65. At the other one it was $54. I called to complain to the manager, Gary, at Metro Honda. After 3 messages he called back. He gave me some BS that it was a B-17 which meant that they check the tires and did the rotations and all the fluids. I kept telling him that's what they did regularly anyway. All in all I got nothing more than a run around. I paid $270 for a $155 job. I will never ever go back to Metro Honda. They're liars and rip offs. Next time I'll drive the 14 miles to Penske in Ontario or 16 miles to Norm Reeves in West Covina read more

We were a bit weary about going to this dealership due to low ratings and other comments, nonetheless, it is close to my house so we decided to give it a shot. We really liked our sales guys and got a good vibe from them. If we were to rate just the sales guys that we worked with, we would probably rate this place a 4 star. However, their manager (?) ruined it for them. We told them from the start that we will NOT be financing through Honda and we had our own bank that we will finance from. They were cool with that. However, he kept telling us he needed to pull our credit??? Why?!? And he proceeded to quote some patriot act and it's the law and this and that. Guess what, we have google now and a quick google search revealed that to be FALSE. When we stood firm about the credit check, he told use some BS about us bringing a CASHIERS CHECK then he can waive the credit check?! Really?! So you want US to take time out of our busy lives, pay extra for the cashiers check and come back another day? Liar! We went to another Honda the next day and bought the car there, they did NOT make us run our credit AND gave us the car at a better price. read more

I've been having problems with my cell phone connecting to my dashboard. It wouldn't work for a week (the car is not even 2 months old) so I went to the dealership. The serviceman days that it is a common malfunction on the new Honda's. He mentioned to reprogram the car and it may solve the issue. I arrive and I get a young lady by the name of Michelle. Very nice at the beginning then I mentioned I wanted an invoice or notated in the system I came in for a reboot. I was insist because if this is a common problem then I want a trail. She couldn't so I asked for a manager. She pointed at him and walked away. No introduction or name. I'm upset so I talk to the manager and he said it wasn't possible. I asked his name to file a formal complaint on the service. He insisted I speak to his supervisor so I agreed. He mentioned what the re-boot would entail, why, and what other services would be checked. He offered a loaner vehicle which was thoughtful. I was optimistic and was hopeful. The vehicle I got was dirty, had huge bird poop stains, the trunk wouldn't open, and someone's old bottles of milk were in the back. I was embarrassed but still hopeful. I've called the service department 8 times with machines answering me. I left a message at noon (2pm currently) and no one has called me back. Horrible, unprofessional, ridiculous, childish service. read more

Just got a brand new 2020 Honda Accord EX. Sales Peng is very helpful, got me a good deal. No lie no playing game, he was very straight forward. Highly recommended him and will go to him again for next Honda. read more

Awesome location to get a Honda! They treat great and see u fast! U can buy a car there as fast as you want to. Loved my experience there!

Don't fall for the advertised low price. Drove out to look at 2019 CRV advertised at $26,763 only to find out after the test drive they wanted to add almost $4,000 for dealer added accessories. Give me a break!!! read more

Bought a 2016 pilot and I thot I got a decent deal. Not sure. The car is very nice. It's almost 2 years old now with 12k miles. I don't like it that when I asked Metro Honda for info regarding the alarm they tried to make it sound like it was a separate deal. Well maybe it was. But they don't act like it when they take the money for it. Actually we're not happy so far with the alarm. I asked for a manual and they referred me for questions to their rep. I feel you should get a manual with it that shows you how to operate your alarm. It has remote start and I'm not sure if I'm doing it right. It's ok I can YouTube it...so anyways it seems like this alarm is not that great. I just wish I would have gotten a Karr alarm like I had on my other Honda... oh well. Maybe I can dig around and find the manufacturer then go from there. read more

Probably the last time we take our vehicle here for service! Don't want to get into detail due to repercussions of the dealer having my personal information. Took my vehicle to the dealer for a repair and was called back within an hour and a half, that's not the issue. it's the part of repair cost and failure to receive vehicle back with in promised time. When a service representative tells you it will be done in 10 minutes you take them bye their word, but In my case over an hour later and no apology or filling me in on why it was taking so long. Bare in mind it wasn't a busy day. I seen vehicles come in and get serviced and leave before I received my vehicle back! This is not the first time I've had to wait on their service assistants to get my vehicle back and issues after the fact. I hope this serves someone else to not stand bye and be patient when a time has been given. read more

Metro Honda has the worst customer service. They're crooked, they sell your trade in without handling the proper DMV paper work. That leads to tickets in the mail for a car you don't even own anymore. They lie about the extras that are supposedly installed like an alarm. They don't offer you a free oil change if you buy a used car. They'll try to send you away in the car you purchased with only half a tank of gas. I drove around with expired tags for over a month, they never gave me an actual paper plate like you see most cars when they've just been bought. Avoid Metro Honda if you want a good and friendly buying experience. read more

rude , walked away without warning and deceptive Today, my wife and I went to purchase out our lease for our car that we have had for the last 3 years. We came ready to sign and purchase ready to go, until we cam across Arman Kocharyan (if this is his real name, because prior to this name he gave me a name of David Campbell). We were sitting with a nice young gentleman named Ryan who was helpful and very supportive of everything. It was when he brought over Arman is where things went downhill. Arman gave us a monthly price that seemed high for what we knew the ticket price to be. He tried to state that we wouldn't be able to finance without GAP Insurance and so on. Overall we knew our buyout was one price, but somehow sitting down with him we would have to pay another 12,000 overall beside the cars value left. When I looked up that Gap was not necessary, and we asked to see a sheet with the real numbers not no ball park I guess numbers, he walked away without excusing himself and turned his back on our conversation. That's when I asked for his name for the 1st time and he gave me the wrong name, but when I asked the lady at the front desk she gave me his real name. We then took our business to PENSKE Honda and we were correct in our ticket price, we didn't have to spend an excess amount of money. They didn't try to upsale the value of the car, they showed us the sheet of where every dollar went, they were truthful and didn't force us on the GAP insurance (cause once again its not necessary for a loan), they sat down, talked, and worked with us. They were truthful. Once again Ryan was a gentleman and wanted the deal, but it was blown over the disrespect and bad attitude that Arman treated his paying customers with. read more

My service advisor for the past 15 years or so has been Joseph King. He lets us know what's up with our Hondas and also what needs to be done NOW or what needs to wait until later. We've had several reliable Honda vehicles ranging from an Accord, an Odyssey, a Pilot, and a Civic and they have all been taken care of here at Metro Honda. read more

Yesterday I bought a 2017 Honda Pilot EX , and can not thank enough for the Excellent customer service and so patient not just the staff but how involving the managers get to help you out with a good deal. Today is Sunday and have no regrets of buying from Metro Honda I totally recommend this place if you are thinking of buying your next car make sure to ask for Alberto Mendoza.. you won't regret it trust me I am very happy with my new car. read more

Metro Honda - Car Dealers Near Me - Montclair, California

Got a price online the next day went and spoke to the sales guy steve Holguin and The wannabe closer Gil who both said we HAD to pay the additional 3$k in added accessories. They're smug attitudes and condescending tone was a full display. At the end of the day the place was a ghost town and they were more interested in anything but selling a car. Poor sales technique and too much ego. Go elsewhere. This place is a joke. Shop rock Honda or Norm reeves better. read more

This Honda dealership is in my neighborhood, and it would have been nice to feed revenue into our little old city, but no can do. We actually visited twice in one day about 1 1/2 weeks ago. Our first visit was in the morning, and we walked into the showroom and started looking at the various vehicle models parked in there -- Fit, CRV, Passport, Pilot, Odyssey, etc. We were in there quite a long time, making notes, taking pictures of what we liked. My favorite was the Passport. And the strangest thing was---no body, I mean NOBODY approached us or asked if we needed help. Truly remarkable! We even showered and brushed our teef and everything! Don't know what the problem was. So we got bored and left and decided to go to Claremont Toyota. Toyota was a very pleasant experience and gave me a lot to think about, but I really wanted to test drive that Passport. So we sucked up being ignored, and went back to Metro Honda later that afternoon. This time, we got a completely different response. As soon as we got out of our car, Ryan came over and introduced himself, asked questions, and began to find out what we were most interested in. Soon after that we were off on a test drive that included a quick loop on and off the freeway which I appreciated because then I can really see if the vehicle can get up and go (just in case I'm being chased by zombies, aliens, gangsters, the po po--j/k!) After the test drive, we went into the showroom to talk. Ryan was very knowledgeable about the car, but it seemed he didn't have much autonomy or authority to negotiate so he handed us off to a manager, Mr. Campbell. Let's just say things went south quickly. True to their campaign, Ryan was a helpful Honda guy, but not the manager. So we left and headed to Penske Honda, which was even worse. Ultimately, we ended up buying the car at Norm Reeves Honda in West Covina. The third Honda dealership we visited. Third time's the charm! read more

We drove one hour to our honda dealership to get an oil change and the worker couldn't find our name?? and was questioning us about our car like we bought it here why would we waste ONE hour in traffic for fun to come here. And then turns out we couldn't use our coupon for comp. oil change because that coupon was sent to my mom and not me. Even tho a worker told my mom we could use it. The worker didn't even offer us any other service after not being able to find our info. Will definitely go to my local honda in Glendale instead of here from now on. read more

Don't waste your time at Metro HONDA. Customer service sucks drove down because my battery kept dying but guess what I'm at 36,035 miles and my warranty only covers till 36,000 mind you I've been coming to get my car serviced since I've had it in 2017. I'd rather take my service somewhere else. ROCK HONDA IS 100% better. This place sucks. read more

Terrible service! Follow up is always late and they dont care about your time. Usually a dealer is the best place to get service, but not in Metro Honda's case. You are better off going else where. Penske Honda is getting my business from now on. read more

I took my car in for service and left it there for over 25 hours. I thought I would get a complementary car wash after a major repair and they still left all the plastic bag cover and dirty stuff from the service in my car. I guess they wanted to match the outside of my car-LOL. I brought my car new from this dealer too. This is how they treat their customers and potential return customers because I didn't want to add an additional service to my repair? Here is their quote in their service survey "As you can see, anything less than Completely Satisfied is just plain failing in our eyes" read more

See all

Do not take the service advisors word ! Had and issue regarding a sound coming from the gas tank area (buzzing) called immediately and spoke to someone they said come first thing Monday morning. I have came to this dealership for the past 5 years and have always been told to set appointments but she said "shouldn't be a problem just come Monday morning, see you then." I am here Monday morning after scheduling day care and a rental and was being rejected because of no appointment. There was an obvious miscommunication on there end when they advised me to not place an appointment and now I am losing out on time, money and a vehicle with a buzzing sound coming from the gas tank while my toddler son is in the vehicle. read more

Well....I waited and tried to give them a good review. But I just couldn't do it. I went in at the beginning of June to trade my Lease in. The first salesmen took a shot at me. He started with "well...you have to pay the mileage overage...". My response was "No I don't...that's only if I was walking away from the lease"....Clearly he didn't know I knew what I was talking about and tried to pull it over on me. He got up and said he'd be back....Never came back. Enter salesmen #2. He lasted about 15 minutes. He started with the same crap about mileage overage, and I'd need to put so much more down... and then asked me "how much do you have to put down?"....blah blah blah. Then I said "why are you asking me how much I have to put down and we haven't even talked about the price of the car?". He said he'd be right back...got up and left....never came back. Enter Saleslady #3. She started with the "I like your eyes...they're really pretty". I responded with "I like your shirt...". She was at least a little more versed. We haggled about price and down payment...eventually I got down to a price I could live with...I still overpaid...but I was so tired and so drained and just wanted the pain to end so I just surrendered. There was the "closer" that came in and introduced himself as the finance manager - he wasn't. He was a more senior salesmen. Enter shady finance guy. When I went to finance...I saw that they charged me almost $900 for an "alarm activation". I said "WTF" He gave me some long BULLSHIT story about it being a great aftermarket alarm and it's better than Honda stock alarm and it's awesome, blah blah blah. I let it slide....That should have been my last warning to get up and walk out. But I didn't...I signed. After sleeping on it...I realized I got screwed. Boy did I get screwed!. Lastly...I asked my saleslady for a key chain...she said she'd send me one. Nope...never did. As I think about it, if she would have done that, I probably wouldn't have written this review...but now I'm pissed and feel used. And the final kicker....after I get the car home...I realize....the Alarm was never activated at all! Now..I have to take time out of my own day to go get it activated at a different dealership. Let me get to a Honda dealership and have them tell me there's no alarm in the car....Metro Honda will be sued for breach of contract (which clearly states it's supposed to be on). WARNING!!!! STAY AWAY FROM THIS DEALERSHIP! TOTAL FRAUD. THE EPITOME OF UNTRUSTWORTHY CAR SALESMEN. read more

Had an 8:30 appointment to save me time. Well going on 2hrs. with appointment. Very disappointed this visit. Car was finished at 11am however Metro Honda waived the charges due to the wait. Thank You for making things right. Quality customer service. read more

I gave this dealer one star because my service was completed quickly. However, i asked about a prompt from my gps that i had to pay for the maps to be updated. The service writer said he could not help me and i had to call Honda. I called Honda customer service and was on hold for 15 minutes until they told me that i had free map upgrades for five years. Honda said the dealer should know that. The service writer did not, which left me with the task of figuring out how to solve the problem. Good customer service is easy, just try. read more

The lack of respect and unprofessionalism was appalling. After many years of bringing all my cars in for service I will now have to find another place. They say they care but when you have service employees laughing and video taping customers, it is terrible to receive that kind of treatment. I will tell my family, friends and anyone else that I have recommended to find a different place to get service because at Metro Honda they don't care about the service they give. read more

Came here to look at the new CRV to accommodate my growing family. This was my best experience at a dealership. I recommend working with Edward Ong. I felt he got us the best deal possible without any high pressure sale tactics. He was also very knowledgable regarding the SUV as well. I just got my cross bars installed by the service department. To my surprise Edward also got my car waxed when I picked it up! He even recommend a person who can tint my front windows. Highly recommend this place. read more

Metro Honda - New CRV! - Car Dealers Near Me - Montclair, California

See all

Please make sure if you bring your car for maintenance to this dealership, document and take pictures of your car. I brought in my Honda Civic for a maintenance check (I always have, because they were always so nice, great service and I TRUSTED them with my car - BIG MISTAKE) and when I picked it up a day later, my car had a dent and scratch on the side by the right tire. Before taking my car I told the technician like hey there's a dent in my car that was not there before. He said he was sorry and took pictures and told me that they would call me later that week. I wasn't mad or anything, I know accidents happen. No one ever called I had to call myself to see what was going on, he assured me his manager would call me and take care of me as soon as he saw the footage but they were so busy it may take a while. I called multiple times and left messages because no one would take my call. So I had to complain to Honda Financial about this service and this dealership STILL didn't call me they asked "..has Metro Honda been in touch with you?" They never called me back after that one time and to top it off they said the scratch and dent were already there which is a lie. If I would have known, I would have taken pictures or my car prior to taking it there. I'm more upset that because I'm a woman they think we don't know and won't notice a scratch or dent on our cars and they will just brush it off like that and deny it. NEVER going to bring my car here for service and will tell everyone, my family friends co workers to never bring their car here either and to never buy a car here either. Wish I could have given NO STARS because they don't deserve them. I know there's good workers there but the bad ones cancel them out. read more

Metro Honda - The scratch goes all the way down. It's a white scratch but it's hard to see because the car is silver. The dent is there. - Car Dealers Near Me - Montclair, California

Brought my wife's car to get a recall repaired let me start by saying the whole experience was amazing!! Dropped off the car at 730am on a Saturday and all the staff was already up and running on top of everything! They also offered to give me a ride home. They sent me a text around 10am that my car was ready, not bad considering is was a holiday weekend and they were super busy. Joseph my service tech he was very helpful, friendly and a hard worker. You can see he was fast, efficient and happy to be there. Thanks guys for all your help and making this repair trip as simple as possible. Will definitely be buying my next car from this dealer read more

My wife drives the Honda. It's a leased 2018 Civic. It shouldn't have battery problems, but it is. We're both students with commutes of at least 35 minutes. Naturally, because of our stupid schedules, we slipped in RIGHT before the service department closed at 6 p.m. I don't condone or encourage our behavior, but desperate times call for desperate measures. We were worried we wouldn't get taken care of tonight, which would've caused me a headache tomorrow. Instead, Joseph King here at Metro Honda saved the day. He got us in so that we can get back on the road tomorrow. This is, by far, the best customer service we've ever experienced. I am so grateful to Mr. King and the Metro Honda dealership for taking care of us and simplifying a frustrating twist in our already hectic lives. read more

5 starts for Walter! Went in with my dad specifically to look at certified used cars. Walter explained the inventory shortage and justified reasoning as to why used cars were at a high price right now. Spent ample time showing us around, test drove a few of the cars. He ran the numbers for 3 different cars I as interested in, 2 used and 1 new. Ran both mine and my mom's credit to see which one would have a better finance deal. All in all, we ended up with the new car at a good price compared to getting a used one. Walter was so kind, genuine, and patient! It was a great experience read more

Absolutely had the most smooth easy experience getting a car! Thanks to the best car salesman. If you need a car, go see Luis Guerrero!! He was very patient, friendly, and knowledgeable. He answered every single one of our questions. Definitely recommend him!! read more

The sales associate Sunday was very helpful and a great guy. That's the only reason we gave this business 2 stars. But when it came to the financing, that was a joke. We had a check ready to give them for $40k, and they didn't want it, wanted to give us some nonsense about the bank misleading us. Said they couldn't take any of the accessories off. That's funny, cause you put them on, but you can't take them off? Only wanted to give us $1k off despite another dealership willing to take off $5k. Yeah we wanted that color, but we're not stupid enough to pay an extra $4k just to get the color we want. Don't shop there. They treat you as though you don't know what your talking about. Won't be going back and will definitely recommend against going there to all my friends, family & colleagues. read more

I'll keep this short. I only get my car serviced from this location. I started having battery issues (my car is only two years old) so I went to get my battery tested. After being tested and shown that my battery was shot, Two different individuals told me that this was NOT my original battery that comes stock with hondas. I expressed my concerns with the service manager who could honestly careless but reassured me that my battery hadn't been tampered with and/or switched with an old one, but was sure enough to offer to sell me some bs through their service department along with a new battery....here are the pictures of the battery that was in my car. Nowhere on the battery does it say/have Hondas name (like the managers had told me it should). Do yourself a favor and go anywhere else but metro Honda in Montclair....unless you like having your car parts switched and your car breaking down on you...then go to metro Honda in lovely Montclair. read more

I was sent to this dealership by Navy Federal Credit Union in February to purchase my Honda CRV. I had an extremely unpleasant experience thanks to Gil Lopez and his slimy lies. I had an easy time selecting the make and model and setting up and appointment to see the sales specialists that deal with Navy Fed customers, but upon arrival, none of these individuals were available to see me (imagine that). Our Sales rep Lawrence was a good guy and did his part. Everything broke down when it came time to talk about price. Keep in mind the only reason I drove out to Montclair from Irvine was to buy a car at the prearranged price that Navy Federal was offering. This is the entire point of car buying services. Anyways, Gil Lopez, an assistant sales manager came over when I asked to see the value sheet (where you see your price and savings) and told me the CRV Touring was not included in the program, but they would give me the Navy Federal price anyways (whatever that means). A bold lie no doubt, this manager had no access to the Navy Federal System and couldn't show me the price if he wanted to. He wanted to try and get the sale done off the books so I would pay more. As I was calling the Navy Fed help line and getting my family packed up and ready to leave, magically the salesman with access to the system shows up out of nowhere and gives us the offer sheet. The lying sales manager Gil Lopez never showed his face again. I would not have given them my business, but seeing as how I drove all the way from Irvine and truly hate car buying, I just wanted to get it over with. TLDR: Beware if you are using a car buying service. Managers (GIL LOPEZ) will lie to you in order to get you to buy it without using your system of choice (Navy Fed, AAA, Costco, etc.) Honestly, if you're going to go to that much trouble, just stop participating in the programs. read more

Sold me a lifetime power train warranty for my used car. Called them to get sometime warrantied ... and they told me they have never heard of said warranty. Complete lies. Stay away. read more

I am not happy with how the salesperson treated my girlfriend and her sister while pricing 2019 lease. I found it interesting that all of the other dealerships started out with a three hundred dollar a month range and an average two thousand down range for the same car. As it turns out on this day I couldn't be there...however, my girlfriend didn't need me because she had her sister with her. The salesman comes at them with almost five hundred a month and about a four thousand down quote. My girlfriend's sister would have died from laughter if she wasn't so insulted. Next time you guys want to be sexist, and try ripping off a couple of ladies, don't try it on a female who actually works in the car industry. I asked if they accidentally walked into the Mercedes dealership- because that quote would have made sense. Looking at the other yelp reviews for this place: the service department seems to target females as well. It's 2019. Stop ripping off females. read more

If I could give this location 0 stars we would. They screw us over they provided a service that was supposed to cost us only $150 and they ended up charging us double the price. When we call and ask for Gary it goes straight to voicemail after 4 days we finally got in contact with him and he stated they did service the vehicle and test drove it. Well how do you test drive a vehicle and keep the same miles in and out on the receipt. We decided to talk to a supervisor well Mr. Mark is not very helpful either as we have been trying to reach him for nearly 5 days. We even went there after leaving 4 voicemails and it turns out this guy has EVERY DAY of the week off lucky him. Horrible customer service we do not recommend they will screw you and over charge then after not reply to resolve your issues. read more

Crooks. Absolute crooks. AC went out in my car so I took it in for service. They said the couldn't find any leaks so they refilled the coolant and added dye. When the coolant ran out again they told me that they still couldn't find any leaks and now they think it's the evaporator which will cost $1600 to replace. I took the car to another local body shop and the problem was a hole all the way through the condenser. When he showed it to me and ran the tests it was so obvious the dealership was trying to rip me off. I ended up paying $600 to get the right parts fixed and it works like a dream. If your car is out of warranty DO NOT bring it here. read more

Today I sent my contact info to MetroHonda via CarGurus about a red 2015 Honda Fit LX advertised for 12.9K. I didn't see it on Metro Honda's website so I figured it was gone, but thought I'd double check. About 10 minutes later I got a call from a lady from Metro Honda asking if I'd like to schedule a test drive for the 2015 Honda Fit. I said "sure". At no time did she try and dissuade me from thinking we were talking about the red 2015 Honda Fit LX advertised for 12.9K Then I asked, just to confirm is this the the red 2015 Honda Fit LX I saw advertised, and then she pretended to be confused and then said, "Oh, sorry, that sold yesterday," but we have two others (which I had seen on their website as priced much higher and not red in color) I said no thanks. There is no way the lady could not have known I was speaking about the red Honda fit. I even got this email after I submitted my info via CarGurus: Your internet request has been received by the Internet Sales Department at Metro Honda. You should expect to have your request answered fully within the next half hour or less. When you deal with Metro Honda's Internet Department you get rapid responses, honest associates, and the best deals on the web. Honest associates....you make the call... In my opinion this dealership is not to be trusted and is a Southern California UNHELPFUL Honda Dealer. read more

OK, where do I start? I'm going straight to the point regarding my recent car buying experience. First, we went in to purchase a used vehicle. The experience, while we were browsing for the right car, was welcomed by a friendly salesman named Felix. Everything was good, so far. I researched the vehicle that we were interested in and we researched the value on www.Nada.com (highly recommend this site), and various sources. The price was fair in comparison to the resale value. I recommend doing your research prior to purchasing a vehicle. THEY WILL PREY ON YOUR IGNORANCE if you don't! Helpful tip: DO NOT EVER NEGOTIATE PAYMENT! Negotiate the actual price of the vehicle. They come at you with questions like "can you afford this payment, or that payment" etc. So please be smart and politely say: "I'm not interested in monthly payments, I'm only interested in the sale price!" They will do as much as they can to divert your attention from the actual price of the vehicle to "monthly payments." Anyhow, as we found the vehicle that we were interested in, we proceeded to the small cubicle on the north side of the complex (Facing the freeway). They proceed to start the "application process." Basically, what they do is run your credit to determine your eligibility, in regards to "how much" you are "approved" for. (ex: "Customer" is approved for $20k loan, so you may consider purchasing a vehicle of equal or lesser value. But it is important to consider, that you have to add "taxes and licensing" and other associated "fees.") They will ask you how much are you willing to spend on "down payment." You may be asking yourself, "Whats the big deal, every dealer does that." Of course, they don't want to waste their time knowing that you will not be able to qualify for the vehicle that you are trying to negotiate. This is not the bad part. The bad started when we proceeded to financing. We were introduced to Robert Terfehr, who is the Finance Manager. We introduced ourselves, in a professional manner, and continued the process. He seemed to be cordial at first, but as we proceed to finalize the process, he presented a monthly payment of $485/month. Hmm, I knew something was off. I asked to view the itemized sales receipt before we signed. (It's the long yellow form that has a bunch of numbers on it). I quickly noticed an additional cost of 2000.00 on the total cost of the purchase. I asked what this was for, but he quickly mentioned that it was a warranty that was "needed" to be approved for the loan. He also said that If I did not want to add the "Powertrain warranty," the payment would remain the same due the interest rate, YES THE INTEREST RATE increasing by 5%. What a funny man, very deceitful, but funny. So basically, he said that it is better to have this warranty, and its important, yada-yada. We immediately declined the bullshit "warranty" and mind you, HE DID NOT DISCLOSE THE WARRANTY IN THE FIRST PLACE! (this is why you do not negotiate payments, you must negotiate price.) This is a very bad sales practice. He even called me a "smart alec" because he was so pissed that he could not "f**k us" on this deal. He obviously profiled us, thinking that we were ignorant or something. Jokes on him. He even tried to threaten us by saying that he will "cancel the deal" because I started to be very cordial, but stern. I know my shit! What happens next you ask? As he proceeds to finalize the documents without the added "warranty", the payment "magically" went down from $485/month to $441/month. This was based on a 72 month term. ($485-$441= $44 x 72 payments = $2952 ) That is a big difference, don't you think? He Lied to us! Oh boy was he mad. Simply put, we did nothing wrong, we just disagreed to the additional cost that the dealer tried to impose on us. This is our right to decline "optional" costs if we choose to do so. Please don't allow these cons to "bully" you to buy something you don't really need. I understand that we could have just walked away, but the Salesman, Felix did an excellent job serving us. (I know they make commission, and I didn't want assholes like Robert Terfehr ruin his commission) That is THE ONLY reason why we proceeded to finalize the deal. I'm certain that there will be ZERO ACCOUNTABLITY, because Robert has been in the business for 30+ years, he said it himself. So this tells me that most of the "higher ups" are just as crooked. Businesses should understand that reputation is everything. And when you are caught red handed, literally trying to scam people, this is not good for business. I truly hope that someone looks into the negligence and unethical sales practices that Mr. Robert "Robbery" Tehfehr is conducting. I took the time to write this to help, in hopes that you don't ripped off. Remember, you only buy cars a handful of times in your life. Save YOURSELF money, at the end of the day, they are looking out for THEMSELVES anyway. Peace to you all, and stay blessed. -TEYOH! read more

Avoid getting any service done from this place. Recently had a break inspection. Car was making a sound upon turning. They put in retainer clips back in position because they got displaced. Just putting it back in place cost me close to $200. Was there for three and half hours while my car was sitting in the parking lot for over 2 hours. They are definitely not helpful honda people. Total rip off. Especially at times like this. read more