Good luck to even getting a hold of some one. I have an order placed 30 days ago and cant get a hold of any one to check on the status. Incompetent. Find some one else other rthan Metro med and Good Night Medical. They are the same. read more

I've used a CPAP machine for many years and found it is a great health aid. It sort of pains me to write this review but the service I've received over the past years has deteriorated extremely rapidly especially during COVID. The supplies they send out indicate Medicare will cover supplies such as face masks and cushions 1 every month pillows for the mast 2 per month and filters 2 per month. My last shipment of supplies from this source was last summer my last doctor visit was may 2021 the supplies should have lasted four months possibly six if I only replaced things once a month or so. I did receive a call from these people 4 or more or so months ago asking if I needed more supplies they scheduled my delivery which never came I received a call apologizing as there was an issue shipping several months later. Bit still no supplies. Luckily I an frugal and can afford to purchase my own replacements as needed, many older seniors can not do I consider myself very fortunate. Yesterday I received a very disturbing call from metro med telling me they couldn't ship my supplied as I hadn't been to the doctor since 2019 wow I was shocked and I tried to explain the situation the they shipped me supplies last summer and my last doctor visit was may 13, 2021 the caller got quite indignant saying their records did not indicate I've been to the doctor when I asked how did they ship me an order last summer they virtually asked me if I had anything important to discuss - I admit I did wrong as told them no not with you and hung up. I proceeded to call my doctors office who seemed somewhat surprised and told me they would look into the situation I thanked them. After thinking over my situation I called metromed back and talked to a nicer person who I don't think believed a word I told them but did promise they would contact the doctor. It seems to me this suppler lacks either proper record keeping skills or software or they may even be scamming the government by billing for things never sent out. I am seriously considering finding the proper government agency to see if there should be an investigation as over a two year period I've only received two orders of supplies while before that it would have been 3 or 4 a year. It's a shame businesses survive that seem to have absolutely no idea how to run efficiently without appearing to take advantage of people who rely on the medical system if you feel you've been scammed call your insurance company if you are on Medicare call 800-447-8477 don't let predictors or poor businesses continue surviving read more

Metro-Med - My machine mask and tubing - Medical Supplies Near Me - Los Alamitos, California

Avoid them like the plague. I've been having issues with my CPAP for three weeks now. Trying to reach someone in the office took three days, you leave messages and never get calls back. I finally got in touch with someone there about issues I've recently started to have with my CPAP and they transferred my call to someone else. It turns out they don't even do their own support, the person they connected me to was with Good Night Medical. She tried to diagnose my problems but was also difficult to reach. I sent an email to her on Nov 14 and didn't a reply until Nov 26. Her reply was I had a defective machine and Metro Med needed to replace it. I then had to call metro med again. After trying several times I finally got a hold of someone. They said they couldn't take the third party's word that if there was an issue so I would have to bring it in (even though she had remote access to my CPAP). They no longer come to the house to troubleshoot or replace anything. They only meet during normal business hours and don't take an early morning or evening hours so I have to miss a day of work to lug this in. About to hit a month without a good night's sleep. Read the other yelp reviews and urge your Dr to send you elsewhere. read more

For several years have been ordering from Metro-Med. I purchased a Res Med Mini last year to take on trips (by the way it works great even on airplanes if you have a 110 plug). In April I ordered a replacement headgear for over $100. They sent the wrong one via another company Night Pap (whoever they are!). It will not fit the hose with the integral humidifier. I immediately sent an e-mail with photos, requesting a replacement. I heard back in maybe a week. "We'll get right on it". NOT! After 4 phone calls and non returned voice mails and more photos and a discussion with a technician.......crickets. I felt I was overcharged anyway and their customer service in non existent. I'm finding a new supplier. Avoid this company! read more

Call YOUR insurance company and get the particulars before dealing with any medical equipment provider! Metro-Med billed our insurance company, AND is requiring a 10 month MONTHLY payment and a bill for a CPAP machine! I've owned a CPAP through another company, and only paid once. Never heard of monthly billing. The total out of pocket is almost DOUBLE of what the machine cost...and they billed my insurance too. RIPOFF! read more

Friendly. They do in-home consultations. Quick in mailing supplies. They are contracted with my new insurance.(meaning they have prices set by my insurance). If you are looking for a company that is an important question "Are you contracted with....(fill in you insurance here)?" They may say they accept your insurance, but that only means they will bill it, they could be considered out of network. Which means they can charge whatever they want and you insurance pays x amount and you're stuck with the rest. I looked around for another Durable Medical Equipment(DME) supplier, but after I looked I came right back to MetroMed(in Los Alamitos). read more

Avoid this supplier. They are idiots. Based on the experiences of his patients, my doctor switched me from Metromed to another supplier of durable medical equipment. When Metromed contacted me by email to schedule my next delivery, I informed them in writing that I was now using a different supplier. About a month went by with no more contacts by Metromed. But then they started calling me 1-2 times daily. Harassment. I contacted their office using their telephone number showing on the caller i.d. on my phone. I wanted the calls to stop interrupting my work. The customer service person who answered the call said they never had called me, not once. Their records prove it. The customer service person ignored the fact that I had called Metromed by returning the call using their caller i.d. The customer service person couldn't connect the dots, so why would you trust the company to supply the medical equipment on which you are dependent. I thank my doctor for taking the initiative to switch me to a more dependable supplier. read more

This place is a joke. They won't ever mail you your medical supplies on time. Heck, half the time they won't even mail them late (they simply don't send them at all!). They will somehow manage to screw it up...every...single...time! You'll have to constantly call them and hassle them to get them to get off their butts and actually do their jobs...but that's assuming you can get a hold of them. They don't bother to return customers' phone calls much of the time. Even after complaining month after month about screw up after screw up, and after you finally get fed up and call and complain to the boss, Metro-Med STILL won't be able to manage to get it right or do their job properly. Seriously, this company SUCKS and the employees are all completely incompetent! Avoid at all costs. read more

My CPAP failed. I got it from Metro-Med. It was out of warranty, yes. but Metro-Med failed me. After 9 phone calls, not much help. No help getting a loaner, for a life-saving device. Ouch. No records of mine were kept. Maybe they are just too big to care about individual patients. :( read more

When my husband was diagnosed with sleep apnea last year, we were referred to Metro-Med for his CPAP machine and supplies. We've been really pleased with their service and their support ever since. They did a comprehensive in-home consultation, and followed-up several times to ask if we needed any additional support. I've contacted them several times via phone for general questions, appointments, billing and ordering supplies. They've always been courteous and professional. I highly recommend their products and services. read more

I can no longer use my cpap machine because I have been waiting for three weeks for my supplies. They claim they mailed it out eight days ago. Since they're only 35 miles from me I doubt it's true. I won't be dealing with them again. read more

Stay away. Far away. They call day and night with sales calls for re-ordering supplies after countless times I've asked to be removed from their list. I keep blocking their phone number and they keep changing it! First it was their billing system (twice), then I somehow got an auto-resupply plan, which sent me far more than I needed. So, I asked them never to call me again. That was TWO YEARS AGO. They still won't leave me alone, now it's robocalls. Just asked again to be removed. And now that I finally used my big surplus of supplies, I find there are other online suppliers that also charge a lot less, with great customer service to boot. read more

Do not order anything from this provider. The billing process is less than desirable. They don't cash checks sent in a timely manner and send you an additional statement with late fees. They continuously call you to order more supplies and tell you that is covered by your insurance. False! I'm not an unreasonable person but this provider needs to learn ethics! Sean read more

If your doctor gives you an option choose another one...billing here is confusing and the billing rep I dealt with didn't return my call for over a month...I called back and spoke with someone who spoke very limited English and was no help at all. I have a managed health care background and trust me when I say that healthcare equipment is one of the biggest hustles out there. I received a call from their rep stating 'hey, you're due for supplies and they're covered by insurance, do you want us to send them out?" Of course I said yes - only to receive a bill for $200.00 the following month. Not cool. I can't imagine if I was a little old man on a fixed income. I think that type of sales technique is deceptive. Overall this has been a poor experience and I would not recommend MetroMed to anyone. read more

If there were negative stars, I would have selected them. My doctor gave me a referral 5 weeks ago for CPAP supplies. I called in to make sure they had everything and they said yes, it should just be a week or so and all would be delivered to my door. Three weeks later: NOTHING. So I called back in to see what the problem might be. A very nice young man said that he apologized, but that the former sales person had canceled the order for no known reason. Hey, I run a business. Mistakes happen. Let's get everything back on track. He agreed and generated a new order. He went over each detail. All was theoretically good. Another week goes by and I call in as my CPAP equipment is now causing me real sleep issues. "We are just waiting on the doctor's approval which we now have. Your order should be at your door in 4-5 business days." Fine, have waited this long, what is another few days? It is now a week LATER* and I call in and the girls says "We were waiting on your doctor's approval letter but we just got that in today. Yourr order should ship tomorrow". Whoa pony. No, that WAS LAST WEEK. Now I am straight up being lied to. She asked if I wanted to SPEAK to a supervisor. "Yes, that would be great" I replied. She transferred me to a dead end answering machine and not to a supervisor. When I called back seconds later the voicemail said that they were "not taking calls at this time". Look- I depend on my CPAP to keep me alive at night. This outrageous behavior and not delivering my supplies may literally cost me my life. If it does...My family will know who to go after. Ridiculous. Don't waste your time or your money on this company. read more

Don't use this company. All they care about is your $ and how easy it is for them to get as much out of your insurance company as they can. They had a prescription for a new CPAP machine for three weeks and I didn't hear not a peep out of them. Funny these companies usually have billed to your insurance before you even know you have sleep apnea. I agree with Paul S. Find another source. read more

I have been so pleased with their service that I have spent over a year paying for them myself when they didn't have a Medicare contract. Whenever I have called for support they have been very prompt. read more

Terrible terrible service. They sold me a defective mask, when I requested a new one, I was told it was ordered. A week later, still no mask. I called and was told that I am not eligible for new supplies for 3 months. I had to explain that it was not a re-supply but a replacement of a damaged mask. But was still told I need to wait. Do not use this company, do a Google search for someone else. read more

MetroMed in Ventura is the worst. I got my CPAP machine in May, and have had nothing but trouble and obstruction getting supplies. They're nice enough on the phone when you can reach them, but don't follow through with sending out supplies and don't return phone calls. I've had to resort to buying supplies over the internet at retail prices, even though the supplies are covered by my insurance, because of MetroMed's incompetence and lack of responsiveness. read more