I've been a long time customer (20+yrs/4cars) and hadn't had any problems until today. I took my…read morecar in for service less than a week ago and apparently the technician peeled off a piece of the windshield tint, cut the piece out and placed the new sticker over it as if I wouldn't notice. I went back hoping for a resolution and got a flat out denial. Chris came up with anything he could to skip out on responsibility. Why would they cut it, it had to be previous damage, windshield tint is illegal. I live nearly 20 miles from this shop, gas prices are at an all time high. Why would I decide to take that trip to make false accusations? I asked if the security cameras could be reviewed. Chis refused. What does he have to lose if he's so confident that they didn't cause the damage??? 10 out of 10 would NOT recommend.

I'm not sure why there are recent negative reviews. I've used a lot of the shops in this area and…read morethey did a great job at the market rates. They corrected an issue caused by another shops bad work and were super easy to deal with. I'm a Toyota guy and will always bring my truck back here from now on.

Good, honest, and direct workers. I have gone to them for my past few car troubles and their rates…read moreare fair and they do good work. They are my go to, I highly recommend them. Thank you Baird!

I gave this shop a second chance with my 2011 BMW 3 Series after a disappointing experience in the…read morepast, but unfortunately the problems this time were even worse. I will not be returning, and I would caution others to think carefully before bringing their car here. My most recent appointment began on February 5, 2025. I picked the car up on February 10 after the repairs were supposedly completed. While still at the shop, I looked under the hood and saw a loose part that wasn't affixed to anything. Even one of their own staff, Joey, looked at it and said, "What the fuck did he do?" When I asked if it was supposed to be like that, he confirmed it was not. That alone was unsettling, but things got worse. The very next day while driving to work, a "Service Engine Soon" light came on. I brought the car back that afternoon. I was told it would take an hour, but after several calls and more than three hours of waiting, the response I got was, "I don't know what to do with it. It's not taking programming, not doing what it's supposed to do." I finally got the car back that evening, unresolved. A few days later, the light came back again. They eventually admitted that the valve cover they had installed was cracked and leaking oil, which required them to disassemble and reassemble the car again. To their credit, they were honest about the cause, but the attitude I encountered was frustration at the "extra" work rather than any sense of accountability. What should have been a routine repair turned into multiple visits and days of wasted time. When I finally picked up the car, I found the seats covered in debris because the windows had been left open while the car sat in their lot. I mentioned this politely as feedback and instead of an apology, I was met with annoyance. This kind of service is reckless and sloppy. Auto repair is about safety and trust. Leaving parts loose, installing cracked components, and responding defensively to customer concerns creates an unsafe and unreliable experience. While they did eventually explain the cause of the problem, the overall lack of care and responsibility makes this shop a risk I am no longer willing to take. In the past, I was generally satisfied with their work, but now after two major negative experiences I cannot recommend this business. A repair shop should give customers more confidence in the safety of their car, not less. ---- Past review: I have serviced my BMW here several times over the years and was generally satisfied with their work until the last visit. Two issues arose during that service. First, my car was returned to me 1.5 days later than promised. When I mentioned the major inconvenience and frustration this caused, Dave responded, "The contractor I am working with didn't show up for two days. I am equally frustrated. Your car had to sit and take up the space in my lot for two extra days!" There was no apology or acknowledgment that the customer ultimately suffers the consequences. The second, and even bigger issue, was that they short-circuited my $600 dual dash cam system when replacing the car battery. While I should have disconnected it prior to giving them the car, they should have done so as well. Instead, I was told, "I am not responsible for after-market hardware. I am not going to go around the car and search for things to unplug." Again, there was zero responsibility or regret, not even an attempt to improve by advising customers to disconnect all electronics themselves in the future.

For just $20 this shop completed my Virginia safety inspection in only 20 minutes! What a dream…read more The auto tech at the front desk was friendly and nice as well-- would recommend.

Wonderful and friendly service, got a very speedy inspection. Staff couldn't be nicer; the garage…read moreinterior is so nicely kept. It reminds me of playing in my grandfather's and great uncle's trucking garages growing up. Looking forward to working with them again

Keeping the car on the road, there are things I must really point out. As I am on a fixed income at…read morethis point, I really appreciate the extra time given to communicate and help prioritize the order in which things need to be addressed. The attention to detail is a breath of fresh air as you are handled by a team approach. The flow of the work is controlled and scheduled. Will return for the step in renewing the wagon in June. Take the time give them some work.

I stopped coming here from two separate bad experiences that were just coincidence or bad luck --…read moresignificant overfilling of oil from their service was discovered after the pan gasket started leaking and also a punctured tire literally seconds after driving off after a tire rotation.

Ive used the business about 3x and had no issues. Today was the worst. I scheduled an AM drop off…read moreand received confirmation to drop off at 7:30 for an oil change, inspection of suspension & fluid levels. I canceled my AM personal training session & took the bus to work so that I could drop off car . I called the shop at 1:30 this afternoon asking how things were going and if car woukd be ready by end of day. Response. "Absolutely!" Day at office wraps up, I take bus to Merrifield & walk to shop. Arrive about 4:45. Shop closes at 6pm. I learn nothing had been done. I was told the owner didn't give the ticket to the mechanic. I was asked to give them 25 min to complete oil change. They had the car all day. I asked for my keys & told them I'd never return. AAA auto repair for me. At least there will be good customer service

I've trusted them with all of our family vehicles for over 20 years. Completely honest with great…read moreservice and very reasonable prices.

One of the best mechanics I've ever been to! I was told by my longtime mechanic that a passenger…read moreside mirror I bought as a replacement couldn't be installed, but then, on a whim I brought it to Rob at Town Car Repair, and he was able to install it within 15 minutes! Decently priced and very quick, Town Car Repair will be my go-to for years to come.

I had a great experience with this shop and felt compelled to share it. While I was waiting for my…read moreown vehicle to be serviced, I witnessed something that truly stood out. The team took about 30 minutes to thoroughly walk a young couple through the issues with a car they were considering purchasing. They explained, in detail, how the vehicle could quickly turn into a costly problem and potentially a major financial burden. What impressed me most was that they did this with no expectation of payment--just genuine concern for helping someone avoid a bad decision. What really says a lot about their integrity is that they easily could have told the couple to go ahead and buy the car and then bring it in for repairs, which would have made them money. Instead, they chose to do the right thing and steer them away from a bad situation. That level of honesty, professionalism, and customer care is rare. It's clear these guys aren't just about business--they're about people. I highly recommend this shop to anyone looking for trustworthy and knowledgeable service.

Chris and the team always do a thorough job and not only provide quality work but they are great…read morepeople!

The owner, Chris, is very pleasant to work with on car repairs. Very honest shop that only does…read morewhat is advisable/necessary and at a reasonable cost. Our go-to auto repair shop. Highly recommend!

They always do an honest and competent job. Also good turn…read morearound on work. I have to add a few more words for yelp.

I brought my car in for the 85K service which consisted of an oil change and a tire rotation…read moreaccording to the manager. He continued to look online and found a transmission flush was needed for 90K and would cost $300. I decided to only have the 85K service work completed and told him so. As was leaving the station, I asked if the work would only be the oil change and tire rotation and he said "yes". The next day, I called him and he stated he performed the transmission flush work for $300 without my consent. We discussed it and he stated he would remove it from the bill. In good faith, I paid the extra $300 but will no longer do business with Smokey's Garage again.