Just finished our 3rd purchase from this dealership after being loyal customers for over 5 years…read more Unfortunately, this experience didn't match the high standards we've come to expect from Audi. We were told multiple times the car would be ready "in an hour," but after waiting for hours, we left and were promised delivery--which didn't happen. The next day, the car still wasn't properly prepped: it wasn't washed or detailed, and the ResistAll we paid for hadn't been applied. Disappointing experience overall compared to our past visits. That said, I do want to recognize the positives. Daniel in finance worked hard to get us to a number we were comfortable with, and Gary caught details that saved us nearly $700 in registration fees. A special thank you to Cooper, who took initiative to resolve our issues and concerns and truly turned the experience around--he treated us like family, made sure the car was fully detailed with the ResistAll applied, and personally delivered the car to our home. It's because of these individuals that I decided to change my original 1 star rating to a 5 star rating.

Matt really takes care of business! You get treated like absolute royalty here. My car started…read morealerting me about electrical issues, so I brought her in. Matt wasted no time and he quickly filed the paperwork and even sent me home in a Lyft so I wouldn't have to sit around and wait. A few hours later, I received a personalized video from Perez walking me through everything they had tried, and to my surprise, they replaced the battery at no charge to me! (Well I do have warranty) I was thrilled to have my car running in tip top shape! Truly top-notch service that makes you feel valued every step of the way!

My husband and I came in just to take a look at the Acura MDX. We were instantly greeted by Ezekiel…read moreGalindo. He gave us alot of useful information and was extremely helpful. We enjoyed his friendly conversation.

I have left two messages to schedule my car for service- crickets. I should read the writing on…read morethe wall. They have so many clients they do not need my business. Besides they have lost my tire caps. Bye Felicia I just to get great service - is the reason why I keep giving them another chance.

Best dealership to work with. They went above and beyond to make my sale happen for me within my…read morebudget. The integrity of the sales staff I worked with, Celestino Mercado (Client Advisor), JR Benavides (General Sales Mgr) and Ruben Mojarro (Finance Mgr) is barr none the best ever. They are honest and true to their word. Promises kept on every level. The deal was made over the phone, the truck was held until I could get there the next day and everything was as promised. I drove 3 hours and will do it again when I am ready to purchase my next vehicle. Happy customer from So Cal!​

I would like to say Mr. Ele did exactly what he needed to and got me in the 21 Jeep Grand Cherokee,…read morewords can't explain how grateful I am to have this experience. Thank you Mr. Ele

On a road trip from San Diego to San Francisco we suddenly heard a loud noise coming from the…read morebottom of our 2019 Prius. Luckily, we were close to Bill Wright Toyota in Bakersfield. We took our vehicle to the Service department at Bill Wright. They saw us right away even though we did not have an appointment. The manager, Jose Zuniga was the most kind and professional service person we have come across in a long time. They fixed the immediate problem and got us on our way. We highly recommend Bill Wright Toyota. Jose deserves a raise!!

The worse experience of my life Be very careful when buying…read moreor considering buying a used vehicle from Bill Write Toyota. Don't be another victim! The vehicle I bought is defective and has many problems. It's a nightmare! And the worst part is that they make promises they never keep. There's absolutely no transparency! And it seems that if those running this business aren't capable of solving problems, what will the others be like? The vehicle has already left me stranded on the street three times. I've spent over $1300 out of my own pocket and haven't been able to fix it. The vehicle has transmission problems, the disc brakes don't work, the TRD is damaged, and it's illegal to sell a vehicle like this. The transmission fluid is contaminated, the brake fluid is contaminated (this was the only thing the dealer changed). Everything else is useless. And I'm losing thousands of dollars. I hope you're not the next victim. I call and leave messages, but they don't answer my calls. I've been to the dealer more than 6 times and the only thing they corrected was the brake fluid change. Today, March 25, 2026, I was informed that they would refund my money, but that they would not reimburse me for any of the funds I had spent on repairs and maintenance for the vehicle. I have purchased no fewer than 14 vehicles--both new and used--from this dealership. There is absolutely no transparency left, and not only that, but they also informed me that they would no longer sell me any vehicles--despite knowing full well that the vehicle I purchased suffers from numerous serious defects. This dealership should be investigated for endangering human lives by selling vehicles with such serious flaws--defects that could potentially lead to a fatal accident. Bill Wright Toyota should change its policy regarding used vehicles--specifically, it needs to thoroughly inspect its used cars before selling them to the public. Sammy Jarrar, a manager at Bill Wright Toyota, should be disciplined for treating customers inhumanely and for failing to be more transparent.

I went to get a replacement driver's side air bag due to a recall for my 2013 Volkswagen Passat. I…read morelive about an hour away and was able to schedule an early appointment and get in and out quickly. The technicians were knowledgeable and were going to perform another maintenance/repair, but couldn't due to a stuck screw. Instead of stripping the screw and doubling the cost of the job, they turned it down. I'm appreciative of that because I wasn't expecting to spend any money that day to begin with and they were honest about the issue. Manuel was helpful and kept me updated and asked if I needed any refreshments during my wait. The waiting room was clean, comfortable, and nice. If I lived closer, I'd go there to get more work done.

My local VW dealership (AV VW) recently closed and I was looking for parts. I ordered parts for my…read more2007 beetle. I called a week later and ordered parts for my 2019 beetle. They did not call me to let me know when the parts had arrived for either order. Both orders were paid in full upon ordering. That is just poor customer service! Then my 2019 beetle popped a code. I thought I would give them another chance. My mistake. The woman that I spoke to told me how much the diagnostic test would cost, even though I shared the codes, and that it might or might not be applied to the cost of the repair if I had the work done there. Ridiculous! She further explained that each dealership is a franchise owned independently as if that would explain the poor business practices. I called a different dealership and was told this was a well known problem and would be covered under the 120K warranty and the diagnostic would be applied to any work I had done there. That's the difference! I cannot recommend this dealership and most especially the parts or service department. Go elsewhere for your VW needs.

I had an absolutely incredible experience at Motor City Lexus, all thanks to Sergio Castillo…read more From the very first moment my wife and I reached out about a vehicle, Sergio went above and beyond. He exceeded our expectations in every way. There was zero pressure at any point, just clear, efficient communication and a genuinely friendly, professional approach. He did not come across as a typical salesperson at all. It felt more like working with a trusted advisor or concierge who truly had our best interests in mind. He made us feel comfortable the entire time, like we were dealing with a friend or even family. The entire process was seamless. Most of it was handled through text and phone calls, which made everything incredibly convenient. When we came into the dealership to finalize, everything was ready to go and we were in and out quickly. Our vehicle was beautifully detailed, the tank was full, and he even had someone walk us through all the features so we felt completely confident driving off. This was not your typical car buying experience. It was a 10 out of 10 from start to finish. Sergio Castillo is hands down the best person to work with at Motor City Lexus. He will be my go to for any future purchases, and I will absolutely be recommending him to all of my friends and family.

We have been dealing with Mathew Munoz the service advisor our last 2 visits. What can we say, he…read moreis very helpful and knowledgeable in all aspects. Came in for some New tires and he did mention they had a tire promotion & also offered us a loaner. This young man is very professional and I notice he goes above and beyond for his customers! Thank you Lexus for having this man here.

Service department here is A1. David Clark is always on top of his game. Great communication and…read morealways professional. Taken my Hyundai several times here for routine service and never had a complaint. Probably the best service department out of all the dealerships.

The WORST experience of any car purchase EVER. Stay AWAY from Jose AguiLiar. He will lie to you,…read morehave you paying double the sticker price & scream at you for "going behind his back" and complying with the finance dept. You answer their calls? He acts like you're in a marriage & just got caught cheating. These people ALL work together mind you. Drove off congratulated on May 4th. May 21st he's still saying MORE. MORE. MORE. Thank GOODNESS for the others there who aren't JUST in a fancy suit & tie. With No Education. They got the deal done. Undid the predatory nature of Jose's prior paperwork I caught. He hated me for it. Too bad. So sad. You're a AWFUL salesman. Go with LITERALLY ANYONE else. He will rush through. He will promise 1 thing, I PROMISE your contract will reflect something else entirely!! Read the other reviews. Poor people being taken advantage of by this blow hard. Using MY photos from a complaint!?! To bolster the dealership ain't happening without another shorter review for those who can't read length & detail.

We have been going to Sangera Subaru for over six years and have never been disappointed with their…read moreservice technicians. Service is excellent we are especially impressed with Isaiah in the service department :) He is always so helpful and he takes excellent care of us and I'm sure he does with all his customers. Keep up the good work Isaiah you are very appreciated by Steve and Anna cardiel.

What an absolutely wonderful experience! Went in wanting to…read moresee three specific 2023 Crosstreks that we'd seen online. Harpal brought out keys to all 3 vehicles, explained the features and sent us on a test drive. Came back, let him know that we'd discuss and get back to him. Absolutely no pressure. We went home, called him that we'd decided which one we wanted and he asked for an hour to have it completely detailed and filled with gas for us. Went back in, signed all the papers with Tiler and simple as that, we drove off in our beautiful, new Subaru! Harpal was not only enthusiastic about the product as one would expect from a sales person, but he was equally enthusiastic about the dealership itself which really made us feel that not only had we chosen the right car for us but also the right store to buy it at. If you're looking for a Subaru, go in to Sangera and ask for Harpal!

Lupe valdovinos was the best i really recommend him as a sales person has the best service he been…read moreselling car for a very long time knows what he is doing

Typical dealership experience. Was quoted a certain price for a Chevy Silverado 1500. Went back the…read morefollowing day and was given a complete different price. I was ready to buy and not waste my time. I ended up going to a dealership out of Bakersfield. If you're looking for a legit deal/ not ripped off. Don't come here!!! Found a dealership called Rydell Chevrolet in northridge and had the best experience ever ! Go there instead.

Edit: Corie, the Customer Relations Manager from the Jeep dealership called me after I left my…read morereview and apologized for the inconvenience. She was great and really worked to rectify the situation. I had a battery replaced in my Jeep and a few weeks later the check engine came back on. I took my car to be serviced and was told that the engine was fine, but the software needed to be updated. I asked for an estimate for updating the software and the service advisor told me that I would be charged approximately $260. I objected that the cost seemed high. Reluctantly, I told the service advisor that I needed my car repaired. When I went to pick up my car, I again told the service advisor that the price was too high and asked if there was a recall for the software. The service advisor said that there was a "technical bulletin" and she called the service manager. The service manager told me that if I didn't like the price then I should have objected when the service advisor provided a repair estimate, and that she could not alter the price afterwards. I told her that I did object to the price beforehand, but she didn't seem to care. I told her that the dealership charged too much to install software that Jeep provides for free. The service manager was unsympathetic and told me that they needed to recoup the cost to certify the techs for these kind of repairs.

I will never buy a Jeep again after dealing with this service dept. I quickly found I cannot get…read morereliable service if my vehicle has warranty-covered issues. This dealership gives a horrible name to Jeep, all has been reported to Jeep Corporate. I hope their service dept scammers get the transfers they deserve.