I just want to take a moment to thank all of the people at Metro Towing. This is the third time that we've had to use a towing company and we ALWAYS only use them. This last time our Son had a flat tire. They were on time and helped him get on his way in a timely manner. It was raining hard that day and they not only changed his tire, they also allowed him to sit in the truck out of the rain while they did their job. Thank you again for your help and professionalism. read more

When plans change in a way you'd not hoped for, it makes a big difference feeling supported and in good hands. Rishad from Metro Towing was incredibly knowledgeable and professional in helping our 40' Class A RV safely arrive to its destination. He even sent us a photo of our RV at its arrival, putting our mind at ease for a safe transit on such a large vehicle. We would highly recommend him and his company for use. Thank you, Rishad! read more

Metro Towing - Towing Near Me - Tracy, California

BEWARE- rude dispatch and initial ETA not true!!! I was in my car broken down between the slow lane and an entry ramp ( the Goree area for over 2 hours) The sole reason this company is even getting two stars is because of the tow driver Ramzi!!! he was polite, respectful, responsive, and very helpful. The company initially gave my insurance and arrival. ETA of 70 minutes only to directly communicate to me ( without updating my insurance) 30 minutes later that the driver would be at least another 60 minutes. And when I call the dispatcher to see if this was accurate and what was going on, she was very rude and abrupt as if the company was actually doing me a favor. Well aware that I was in an unsafe location, and that she had no driver on the way, as well as being aware I had already waited nearly an hour at this point she was more than willing to cancel my request to shut me up. And desperation, I told her I would wait the additional hour for the driver. (after 1 1/2 hours) Ramzi called my cell phone to share he has just been dispatched and had a 40 minute ETA. he was shocked to learn how long I had actually already been waiting. If it had not been for his kind personality, friendliness, and honesty, I would've canceled the company and waited for anybody except for them. But I really appreciate it his compassion and empathy from the first realizing told me the way would be. unless they are a free service, I would say they are not worth the value. This takes nothing from what is clearly great customer service coming from their drivers after reading all of the multiple reviews. Notice all of the comments are always about the drivers and never the dispatch team or the company itself.if you have options, please choose another company. You will be very disappointed otherwise read more

Metro Towing - Towing Near Me - Tracy, California

Driving down Vasco, lost breaking system due to a tire falling off my truck. Called this company, sent out this driver that was amazing! I wish I remembered his name, but the pic I provide will show you who my driver was. He was very reassuring and professional. He reattached the tire and towed my vehicle to a shop in Concord seamlessly. He communicated with us the entire time. We are very appreciative of this driver. Good help is hard to find, when you have them, keep them. We will use this company in the future if ever needed. Happy Holidays and Thanks again! read more

Metro Towing - Towing Near Me - Tracy, California

Fast and Relaible, hard to come by now days. ETA was 6:40 he was there at 6:30. Open Car within 3 mins and done

I was treated in the most disrespectful manner that I have ever been treated in life by a young man that works for your company. He cursed at my co workers and I . He was rude and impatient. How do you send such an immature rude child to do business? I hope that the company I work at will no longer use your services. I never want to encounter that person again. read more

My car broke down in the middle of a trip in the weekend. Mirwais, the person who helped me tow the car, not only checked the status on my car. He helped me contact the auto mechanic shop that has parts available on the weekend. He's very patient and nice. Mirwais, you are the best! read more

Great friendly and professional service by Sami. I needed my car to be towed and Sami was very clear on timeline and adhered to it. I recommend them for any towing requirements as they value customers and their time. read more

Professional and quick service. Transmission went out on the side of the freeway and tow guy was quick and kept a good line of communication. Would recommend if you need light to heavy duty tow services in the Central Valley or even outside give them a call. read more

Had an emergency right after Thanksgiving and Tom came to the rescue! Got my car hooked up and towed to a mechanic. Unfortunately my car was junked but the tow was quick and efficient! read more

Had to get our Tesla towed to one of Tesla service centers. Juan with Metro Towing was very friendly and made the towing process easy and less stressful. Will definitely recommend Metro Towing! read more

Metro Towing - Towing Near Me - Tracy, California

I had my car towed by Metro Towing and received an excellent service from Ramzi. I would recommend them.

Great customer service, very friendly and supportive. They even share some of their lunch. Recommended!

Very very rude came late got mad cause the address wasn't correct which wasn't my fault I used maps and pinned location. Yelled at me and said why am I playing games and why did I give a wrong location when I explained twice in the phone where I was at. So uncomfortable. read more

My battery wouldn't turn over and it also wouldn't take a jump. Matt showed up with the intention of towing my car to the Ford dealership. But before towing my car, he asked to take a look under the hood and he was able to clean out some debris and get it started so that I can drive it in and just get a new battery. He didn't have to go over above, but he totally did and I really appreciate him. Really made it much easier process for me. read more

Our ski boat blew out a tire near Lathrop, CA., there is a long story involved here so I will keep it short. Ahmed showed up from Metro Towing and was positive and solution oriented when the other tow truck driver we called first was negative and said it could not be done. I have owned a service business for the last 34 years and know both sides of the issue as I am also a consumer. Ahmed was the kind of guy you want to have help you, he was positive, encouraging and professional. His response time was better than expected, his knowledge and willingness to help was impressive. My boat and trailer were brought to my home in a timely and safe manner..............now for the bill, I was nervous but had a feeling I would be treated properly and I was! When was the last time you smiled when you paid the tow truck bill? I am not related to Ahmed but I would gladly call him brother. Thank you Metro Towing for taking a bad situation and making it better. read more

Amazing service. Came when I needed help to jump start my car. They communicated and made sure that I was able to get home safely after they serviced which was nice. Would recommend this company read more

Great service, i had a truck ready in less than an hr which is fast for a medium/heavy duty tow usually i get a 60-90 min window so i was happy about that, once Rishad showed up he moved my truck and hooked it in about 30 min he wasn't trying to milk the clock like i have experienced before with other local companies, was given a hourly quote and was told that it would be a 2 hr minimum and it took him a bit less than that so i was really happy with the price i was giving at the end. Good service, good communication, good price Would definitely recommend read more

Metro Towing - Towing Near Me - Tracy, California

Geico schedule a tow truck for me for 2pm. The tow truck got there before 2pm and Juan was very nice. I was very happy with the service. I really appreciate the help, Juan was very funny and very helpful. read more

Metro Towing - Towing Near Me - Tracy, California

This used to be our go to when we needed a tow, in past 6 months alone, I've used metro to tow mys son's Audi 8 times and my Challenger twice. Today, I got a flat in my Challenger. I needed it towed about 2 miles to American Tire, called Metro for the tow and the woman that answered the phone said a driver would be here in about 30-49 minutes. This was at 3, the tire shop closed at 5 on a Saturday, an hour goes by and I called back for an ETA. The same woman puts me on hold and doesn't come back and hangs up. Texts me 10 minutes later saying the driver will call here in 25 minutes. That makes the ETA 3:25 PM leaving 35 minutes for me to get to the tire shop before it closes. The driver doesn't show up until 4:45 waste another 10 minutes, talking to dispatch, afraid to put my car on the flatbed and refused to tow it unless I signed a waiver in case he damaged my car because he was afraid to put my car on the flatbed which is a standard height challenger towed by the same company more than once. He called his dispatch and his tits dispatch told him to cancel the call 525 on a Saturday evening before the tire shop closes. Metro lost a long and good customer and I will never recommend this company again to anybody if I could give you zero stars I would rave for American tire who stayed late while I got somebody else to take my car in there. read more

This towing company only hires the best most reliable people. I was stuck on highway 580 right before the I-5 when my tire blew out on my company car. My company dispatched Metro Towing in Tracy and they sent out Jeff who arrived in less than the quoted time. Jeff was the ultimate professional, he helped me get to my destination safely and was easy to talk to. I was thankful for Jeff and Metro Towing for their professional and dependable services. read more

On-time and polite! The technician arrived exactly when promised, and the ETA was spot-on. Their professionalism and great customer service made the whole process stress-free. Highly recommend for anyone needing quick, reliable assistance! read more

I needed a tow and as part of my car insurance coverage, Geico connected me with Metro Towing. Initially I thought it would take an hour for the tow truck to arrive. The estimate given was 40 minutes. The driver Amir called me in 15 minutes and arrived within 30. We were off to a good start as that already exceeded my expectation. Amir was friendly, helpful and efficient. Amir had to drive my car to get it hooked up to the tow truck - most likely company policy to minimize liability. That's good - I did not want to damage his tow truck either. Lol. On our way to the tire center, Amir was very conversational and there were no awkward dead silences. This towing was a very pleasant experience and it was done in half of my estimated time. Not sure if I'd ever get Metro Towing again through Geico if towing is needed, but I would certainly recommend it based on my experience. read more

My truck was broken at a warehouse on Saturday. They sent Rashed out and they quoted me like 30-45mins wait time but Rashed got here less than 30mins and he is really patient and helpful. He kept me posted on all details. They don't just doing towing, they do repairs too. read more

Ramzi towed my Harley with care and took his time and made sure everything was smooth. He was aware of how precious my bike is to me and made sure to protect the paint. Placed all tie/ straps to the frame and bars away from the paint. read more

Metro Towing - Harley - Towing Near Me - Tracy, California

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Metro Towing was assigned by Tesla to exchange the failing 12V battery. Metro Towing it's trained by Tesla for towing Tesla cars the correct way and trained to swap out failing 12V batteries. Communication from Metro Towing was excellent. The dispatcher gave me a rough ETA for when the 12V battery would be exchange and asked if we were in a safe area. Alex was the person assigned to install the new 12V battery. He called me to give an ETA when he was going to arrive. Alex replaced the failing Tesla 12V battery and installed the new 12V battery in less than 10 mins. He tested to make sure the Tesla M3 was functioning properly before leaving. Excellent service! read more

Clean professional company. They came pretty quick and replaced our battery no charge in sweltering heat. Thank you Metro!

Used these guy's a few times. Great response times. Super friendly. Easy to work with. Needed their Rotator Truck operator is super knowledgeable on recovery. read more

My wheels got stolen over night, so my vehicle was left on bricks. My car is lowered, so it made it even more difficult to get my vehicle towed even after putting on temporary universal wheels, but Juan made it look easy! It took some time, but he made sure to do his best to prevent damage to under my car. Overall a great experience! read more

Service is awesome. Ramzi arrived on time and took care of towing my vehicle. I will definitively recommend his towing services.

Matt was prompt to arrive and fixed my wife's flat tire quickly. Really thankful to him and service he provided. Thank you

Rashed of Metro Tow provided excellent tow services for my 1 ton truck and 40' fidth wheel

I went to take my daughter to school and wound up having a flat tire. I called my insurance and they said 40 min at least til someone could come. 5 min later I get a call from Sami at Metro Towing saying he will be here in 10 min! Damn that was quick! Sami was very friendly and professional. He got right to work and had it done fast and efficiently. I would highly recommend trying these guys out. I know I will again read more

Had my tire blow and called my insurance who sent Metro Towing out to get me off the side of the road. The dispatcher called me and was very friendly as well as Ramzi who was my tow truck driver. He was quick and efficient in getting me off the road and towed to the shop. Very good communication and customer service they provided. Definitely would recommend Metro Towing. read more

Courteous and professional service. Would recommend. Prompt service. Recommend this service read more

A few Sundays ago went out to my car would not start. Called for help and Sammy from Metro Towing showed up. Turned out to be a dead battery. He jumped started my car and got me on my way to have it replaced, on a Sunday, Best service ever. I had been very stressed worrying that could be an engine issue. I Sammy was calm, kind and professional. I would recommend your company to anyone, And thank you again Sammy for coming to help me. read more

Metro Towing was assigned by my insurance to provide roadside assistance. The dispatcher didn't process the call promptly, I had to wait for 2 hours. Fortunately, Alex the tow mechanic was awesome. Once he was notified, he drove to my location and arrived within 30mins. He was super helpful and courteous. Thx Alex! read more

Metro towing literally saved my Saturday last weekend! I have a Prius and have never had any start up issues. When I went out one morning to run errands the car started, but barely and literally every warning light possible turned on. I have roadside assistance through insurance and figured I needed a certified Toyota dealer to check it out. The service center said it wasn't necessarily the battery and I should have it brought in. Metro towing was chosen by my insurance company to come help me since the car wasn't safely drivable. Their driver was in touch to keep me posted on the arrival and when he got to my house and tried to start the car, he was able to give me jump and identify it was indeed the battery. He recommended a local auto parts place and advised that I don't need to take it to the dealer (who was going to charge me $322 for just a diagnostic.) He offered to follow me to the auto parts store which I took him up on since we weren't sure how far the jump would get me. He also came in with me to be sure they had the part I needed and would install it. Super friendly driver, who went above and beyond to be sure I got safely on my way. Not only did it save me a day of getting towed and waiting for car repairs, it also saved me a ton of money. These guys know what they're doing and are absolutely reliable. I'd use them again, whether it's through insurance or on my own dime. read more

I had a blown out tire and I called my auto insurance company and they sent Alex from Metro Towing company. He arrived on time and was very courteous and professional. He got the job done within minutes! read more

Woke up to a flat tire and had to send in a service request through my warranty. They provided me with Metro Towing and the tow truck came in an hour or so. The overall towing experience was quick and easy. My car made it safely to the tire shop and I was able to get the flat replaced. read more