I came in with my old iPhone. They told me it would take 2 hours to complete. I came back in 2…read morehours and they gave me back my phone with a nice & perfect new screen. Thank you!

Grat people always find a solution and really freandly always come back to them and it's always goodread more

Great customer service trust these guys and allows come back to them they always find a solution…read morefor me

The wifi is awful - it is spotty and weak. They overcharge for phones. You can't call a store to…read moreask questions. I'm being charged A LOT more for wifi than I was at Xfinity. I could swear the phone I got is refurbished. It's not a new phone. It's a piece of garbage that isn't worth $600+. My recommendation is to stay as far away as possible from Tmobile.

Helpful place Come…read morehere for _iPhone issues _etc Good alternative to an iPhone store

One of the worst customer experiences I've had in years. I needed to complete a purchase started…read moreonline, was told to "pay in a Verizon store". Maybe I CAN'T do this in the store, but from the moment I walked in the guy was uninterested and dismissive, and made zero effort to understand or explain or help in any way. Maybe he couldn't actually help me. Maybe the instructions I had FROM VERIZON were wrong. But I simply couldn't tell he wasn't just lying to me. I walked out. Adding an extra star because the ONLINE experience was great. But the Daniel Burnham (at Van Ness) location? Ugh.

These guys are the best! They have gone over and beyond to help me over the years…read more After quite a negative experience with a major cell phone carrier I found Platinum Wireless and I'm regretful I didn't try them earlier. On one of my lines I'm now paying for a month what I was paying for a year.

Amazing employees great work and really fair thank you guys for the help. Come check them outread more

The person needs to answer and respond to the texts…read more Electronics are precious so learn to maintain and maintenance them. Advice get softcases for laptops/ computers/ and electronics. Always transfer ur data and files onto Micro SD cards tape it down and save the cards in a case. Don't put ur electronics in direct sun lites use flash lites to see the issues. Use a coffee table to avoid spills spilling liquids.

I called for a quote to replace the battery for a mobile phone. Gave me a reasonable price. I had…read moreto provide a deposit before the battery was ordered. It took two days to arrive and I brought my phone in. It took about 30 mins (included time to charge up the battery). They provide a year warranty. I'm happy with their service and thrilled not to have to buy a new phone.

This is a great store for Apple iPhone and iPad. I come here often to get phone cases and screen…read moreprotectors. They also do phone and iPad repairs! great customer service!

I had the misfortune of dropping my iPhone and breaking the glass screen twice. After each…read moreoccurrence, I brought my phone to Jacob for repair and he was able to replace the screen within the same day for a very reasonable price. I highly recommend taking your broken cell phone here for repair.

It's a good sign, not having to stop by for all these years…read more Yes, I'm aware of free Tuesdays but my work schedule makes it difficult to enjoy this perk. After a stressful Sunday morning phone emergency, I knew a trip here was necessary for both my recreational and work lifestyle. I had a dinner engagement with friends that afternoon. How would I contact them? And with Monday being a workday, I was pretty sure there'd be work texts and calls that morning. I ordered my replacement that wouldn't arrive till ten days later. Yes, no cellphone for ten days is unfathomable. Stopping in a little after 1 pm, I saw a couple guys with T-Mobile shirts on. Ivan greeted me and I explained my situation. After unsuccessfully helping me restart my phone, he and I agreed the best alternative was to get a new phone to use. Twenty minutes later, I left the store with a phone that I could use in texting, calling, and receiving texts and phone calls. I stopped in later in the week enlisting Ivan's help in transitioning information. On Friday, I stopped in while the door was being repaired and Christian patiently helped me transition to my replacement phone. Big thanks to Ivan on my 1st two visits and explaining things and helping me plan the transition. Thanks to Christian for getting my new phone in order. This is still my go-to location.

Everything went well. I was immediately greeted and walked through the process of buying a prepaid…read moreSIM card. Irene was awesome. She explained everything thoroughly, helped with decisions and installed the card in the device.

Needed a phone charger. Friendly service. I would recommend this store for efficient service and…read moreknowledge of the staff.

I am posting here as after 90 min on the phone with customer care and rebate team, they said I must…read morego to a TMobile location to show them the deal I was offered on my mobile app in order to honor it as they cannot provide a email or text for me to send it. I don't want to spend another 90 min trekking to this t mobile location to show them this photo of what was promised to me so uploading it here and will call the location to see if they can help me this way and save me a trip. If they do this would be a five star location. We will see. Leaving it as 1 stars as no one picked up the phone when I called and overall TMobile has been a subpar experience at best.