I've now tried twice to have my Solterra EV serviced at Mike Shaw Subaru in Greeley, and both times…read morewere--let's just say--character-building experiences. I realize other Subaru dealerships are farther away, but honestly, if their service departments are even slightly better, it would be worth the extra miles and gas (or electricity). Visit #1: The glamorous 5,000-mile service with just a tire rotation and inspection (remember, it's an electric vehicle). I made an afternoon appointment, waited over an hour, and when I finally got back into my car, the "Maintenance Required" message was still happily glowing on my dashboard. The technician had three jobs: inspect a basically new car, rotate the tires, and reset the maintenance indicator. Two out of three isn't terrible if you're flipping a coin--but it's not great for a service department. Apparently, there's no final check to make sure the service work was completed accurately. Visit #2: Another technically challenging tire rotation at 10,000 miles, but this one didn't even make it to the "service" part. When scheduling online, I noticed every single time slot for the entire week was wide open--like a buffet of availability. Odd, but okay. I booked another afternoon slot, showed up, and the good news was that they knew I was coming. Bad news: after over an hour of waiting for just another tire rotation, they had only managed to move my car into the shop. I finally gave up, told a service advisor I had to leave, and escaped through an open bay door. No apology, no "let's make this right," no offer to reschedule at a less-busy time. Just me and my unrotated tires driving away in disappointment. It's been over a week, and still no follow-up from Mike Shaw Subaru. Eventually, it dawned on me: they don't actually adjust their schedule based on workload, number of customers ahead, or how many technicians are available. Every time slot is always open! It looks great online, but it's basically an illusion, like those medical offices where your "appointment" means you get to wait longer in a smaller room. If you've read this far, you probably already know where this is going. I cannot recommend Mike Shaw Subaru in Greeley for service. If they can't complete a 5,000-mile service correctly or within a reasonable amount of time, I wouldn't feel confident trusting them with anything more complicated. P.S. Check out their available appointments for tomorrow, which is a Saturday, no less. Does that seem odd to you?

Customer service is horrible as soon as i got there the staff was super unwelcoming i would not…read morerecommend coming here for you car needs.

Tim and all the employees deserves a raise, solid people. Easy to deal with on the phone and very…read moreknowledgeable and nice folks.

Came in for a battery issue. Manager Tim did an excellent…read morejob not giving me the run around. Took care of the problem and got me in and out with no hassles. Wish I remembered the name of the service foreman, He too was a pleasure to work with. This'll be the only place for me from now on.

Josie has been nothing but amazing. She helped me with some codes due to my check engine light…read morebeing on. Provided great feedback. Patrick helped put in a new battery for me. Super kind and provided some additional details about some issues I have with our car. Everyone at this location is kind, helpful and knowledgeable. I won't go anywhere else. Thank you.

Tribute is buttoned up and beautiful. Had a blown fuse for the fog lights and can't say enough…read moreabout how awesome Gabriel Garcia at advance auto parts was for helping me identify which fuse and then helping me replace it. I'm writing them a five star review this evening. Thanks Gabriel!

This place is eh. I had a dead car battery and came in, and they said they could charge it. So I…read morewaited two hours for it to charge, just for them to tell me that the charge didn't hold so I had to buy a new car battery. The guy working on my car didn't seem very confident about the battery installation and it took forever to get it out and put a new one in. He messed up my wires a little bit which is kind of concerning considering my car is only a year old.

Well it is what it is. Place is clean and well organized. The staff are friendly and will go out of…read moretheir way to assist you.... which is super awesome but can also lead to a longer wait time for a cashier but I'm cool with that trade off. Prices are fair and I always learn a lot about vehicles while I'm ease-dropping on the customers head if me.

for 4 years, Dave has been our go-to for our 2003 Class C Born Free RV....he has been spot on for…read moreeverything he does and repairs for us. We so appreciate his service!

I am very happy with how Dave handled my situation and was very honest and personable towards me. I…read morewill definitely be back if I have issues with my car. He also was VERY understanding about price and not pushy at all. The service I received was fantastic. Thank you, Dave.

while on the road my suby left front wheel seized and blew up damaging hopelessly the front end,…read moreand the electronica. The electronics-most complicated repair is outstanding. However my front end left side is coming off. Have spent months trying to get this resolved, Greg Johnson has not resolved this even after having Caliber Collision estimate repair(I was told to get estimate from reputable repair shop. I am being blown off, and now I find out Greg Jonson is out for 2 weeks and never notified me. Our repair through USAA and the Loveland statement about their self inflated "customer service" is fabricated. The worst customer service I have received, and I do not live in Loveland I am closer to Colorado Springs-but the repair done on the road-had to take to nearest dealership. Based on this experience I have to say they have failed epically and I question wether service tech just blew me off and has not sent Caliber Collision estimate to "upper Management as claimed" I'm sick of this frickin' hassle and epic customer service failure-and physical repair a failure. Can't endorse Loveland to fix your Subaru-despite their self important claims of customer service.

Bought our Outback new and have brought it in for oil changes and scheduled service since…read morepurchased. Took it in June 2 for oil change. Later wife noticed odd smell but thought it was from other vehicles' exhaust. (I have had sinus cancer & have no sense of smell...and am the primary driver around town.) Went out of town today with wife who again noticed smell. Got home and looked under at he hood to find oil all over the engine because apparently the oil cap hadn't been secured when oil was changed. Down a quart low. Called Loveland Subaru Service to tell them what happened...no apologies, no offer to clean engine, no offer of refund for botched oil change... nothing. They also failed to update the service sticker but have our receipt. Slipshod service. Of course, we were getting ready to go on vacation. Disappointed customer.

When looking for a used vehicle I have trepidation about going to a dealership. But Pedersen had…read morewhat I was looking for. I would not buy a used vehicle without having it inspected by an independent shop, so I went to Houska Motors, another great Ft. Collins outfit, and had my vehicle gone over with a fine tooth comb. I'm very pleased with my 2012 Toyota Tacoma, the Pedersen crew did well. Salesman Andrew Hagon was great to work with.

Pederson quoted my wife a price for repairs in writing then when I inquired they said they made a…read moremistake and quoted me a cheaper price. They unhooked my dash cam. They said my vehicle needed a oil pan gasket one time but I hadn't noticed leaks so didn't complete the service. Then for the next inspection said the car was fine. My brake thickness also somehow increased. These and more and overcharging for services has helped me find a better mechanic.

Will not recommend this joint to anyone instead look for a small mom and pop shop i had a very bad…read moreexperience with this shop over priced the service was horrible I'm a diesel mechanic and know for a fact that diagnosing an oil leak is not how they did mine The other thing is that you pay premium for everything and get the opposite of that My engine oil fill cap was left loose and made a huge engine oil mess under the hood and on my driveway when I got home the oil is still dripping after they supposedly washed everything and I will not be going back to this incompetent staff .

Two recent experiences with Mini of Loveland. One, where I purchased a new Mini from a dealership…read morein Seattle. Had issues with the automobile when it arrived. The service department was wonderful getting the problem fixed. Secondly, just purchased another new Mini from Jacob and Dylan at Mini. Follow through was outstanding and the car is just what we were looking for. All Mini purchases in the future will be Mini of Loveland.