Me and my family stayed at one of these cabins in Big Bear California. WOW what a great experience…read morethe fresh air on the balconies (yes multiple that over look the lake), the beautiful cabin interior, the fun with the kids playing golf and shuffleboard, and wildlife watching from your front yard(including bald eagles flying overhead). This place was a perfect retreat in the tall pines just minutes walking from the lake!!!! I couldn't recommend staying here more!!! What are you waiting for go book it, we'll unless we want it then its first come first serve!!!!!

My review is as an owner of a rental cabin in Big Bear Lake. For years, we had been with one of the…read morelarge property management companies on the mountain with very lackluster results. Not much rental activity except in the winter, damage to the property that went unreported by housekeeping, and just the general vibe that our small cabin was a very low priority for them. Finally, we made the decision to change management this summer after we completed a remodel. I found Leanne in a Big Bear FB group online along with several other PMs who responded to a post I made about looking for new management. Leanne was the only one who provided helpful, tangible information when she reached out to me. We spoke and then I decided she and SkyHigh cabins would be our new managers. The onboarding process was smooth and detailed. They are extremely professional and walked me through the different stages of getting ready to "go live" on the various platforms they use. It took about 6 weeks to get everything completely switched over. But when we did go live in mid-October 2025, all I can say is WOW!! We've had 12 reservations made in just over a week's time! We didn't have 12 reservations in the last year total with the old company, so this has been very, very exciting for us. Aside from all of that, Leanne, Jennifer and their team are very communicative and helpful. If you are looking for new management, I cannot recommend them enough. Just do what they tell you to do, use their vendors, and follow their lead. They have figured out the algorithms and rental platforms to such a degree that your property will actually start to pay for itself. We were on the verge of selling our cabin, but now, we will be able to hold on to it. Call them today!!

They had a good crew the captain put us on some good fish we fish some patties on the way out then…read morethe backside of Catalina got a lot of small baths, but a lot of fun all day

we are very blessed with many fish and awesome staff have a great day thank you definitely…read morerecommend

***IF THIS COMPANY IS HASSLING YOU AND / OR TAKING LONGER THAN 30 DAYS WHEN YOU WHEN TRYING TO…read moreOBTAIN A REFUND PLEASE VISIT THIS WEBSITE AND SUBMIT AN OFFICIAL COMPLAINT: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Consumer Complaint Against A Business/Company | State of California - Department of Justice - Office of the Attorney General *** If you need to cancel your reservation with New Spirt Vacation Homes, be prepared to be lied to and then go through a tedious and lengthy process to NOT receive the refund you are due. Unfortunately, it ultimately ends with you having dispute charges with your credit card company even after you have followed all the rules New Spirt Vacation Homes sets outside of the Vrbo platform. Here it is - all spelled out chronologically and can be backed by 40+ messages back and forth with BOTH Niki and Monica, who appear to be the same person, at least in the way they message customers 8/28/2025 $653.35 paid in full for reservation for 3.23.26 - 3.26.26 12/11/2025 New Spirt Vacation Homes removed listing from Vrbo and directed me to view all details on their own website, not via Vrbo which made me very uneasy, so I canceled my reservation per Vrbo's timely allowances. Same day I am messaged by Nikki telling me to fill out an additional refund form outside of Vrbo and that they will take no less than 30 days to complete the refund request per their right with the CA SB 644 (California Senate Bill 644 )which legally allows them to do so. 12/19/2025 The additional email form not received via email from this company. I messaged to inquire and was basically scolded by Nikki and asked why I 'did not advise them earlier that they did not send the form?' Well, because it was not my responsibility to send it! 1/23/2026 More than 30 days past, still no refund. I messaged New Spirit Vacation homes to inquire. I was told by Nikki that "half our accounting dept. is out sick, and I will personally process the refund today." 1/24/2026 Nikki messages me now stating that "Our merchant services account does not allow us to process a refund with charges that are ran over 180 days prior to request so now we need to mail you a check." Keep in mind that the date of purchase was 8/28/2025 and the date I requested a refund was 12/11/2025. Simple math shows this is a lie, as 180 days after purchase date would have been 2/24/2026! 1/24/2026 Messaged a second time by Monica stating that she is "forwarding this request for a check refund to be issued by the CEO and mailed to you today." 1/30/2026 No check received. I message again, Niki this time lies to me stating that "I work night shift, but the check was cut and mailed out yesterday so it should arrive shortly." 2/4/2026 No check received, asked status, no response 2/5/2026 Messaged them a second time, said I will be starting a dispute with my credit card company. 2/6/2026 Next day Niki responded, "I personally tried to run your card (last lie was she mailed refund SAME DAY on 1/30/2026) and it would not allow, I will need to reach out to see what is going on." ******************* THAT WAS THE LAST MESSAGE FROM NEW SPIRT VACATION HOMES, AFTER THAT I INITIATED A DISPUTE WITH MY CREDIT CARD COMPANY THAT WAS NOT RESOLVED UNTIL THE END OF MARCH 2026 ************* So why am I siting here wasting my 30-minute lunch break typing a novel? Well, remember that neat little California Senate Bill 644 (SB 644) mentioned earlier by Nikki as the reason for not refunding anyone before 30 days; basically 'because they can'? Guess what, it protects us too as consumers from unethical companies like New Spirt Vacation homes that regularly practice cash grabbing, lies, unnecessary delays and harassment with their refund process in hopes you give up and do not fight. I am not the one who gives up easily, so I have officially filled a consumer complaint with the State of California Department of Justice Consumer Complaint Office of the Attorney General I HIGHLY recommend you do so as well if they are taking longer than 30 days to issue your refund which is in a direct violation of the CA SB 644 and punishable with up to $10,000.00 fine. Website for filing complaints as follows: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Consumer Complaint Against A Business/Company | State of California - Department of Justice - Office of the Attorney General.

We stayed with New Spirit Vacation Homes at the end of February during a trip to Idyllwild, and it…read morewas honestly one of the worst rental experiences we've had. We went with my girlfriend, her sisters, and a couple of friends, expecting a relaxing stay. Instead, we were kicked out the very next day over alleged noise complaints that didn't reflect what was actually happening we were being respectful and not causing any issues. What really crossed the line was that someone entered the property without even knocking first. That felt like a complete invasion of privacy and made us very uncomfortable. On top of that, the way everything was handled was extremely unprofessional. The staff/host came off as rude and dismissive, with no effort to communicate or resolve things properly. Overall, this experience ruined our trip. I would not recommend staying with them if you expect basic respect, privacy, and professionalism.

I m writing this review as a special THANK to the Scout Property Management team, especially Julie…read moreSpangler, the Property Manager. I had the leasing service with them for my investment property in Murrieta, 92563. Usually Management Companies would provide less-than-averaged quality service in this type of orders because the profit is slim. However, Julie and her team outperformed my expectations and definitely earn the future businesses with me. Julie shows patience and loves sharing her expertises in Property Management even before she nails the business with us. In tenant selection process, Julie reviewed, led tours, and researched for background info of multiple applications. Before handed the top qualifiers for us to review, Julie researched into every corner of the applicant's background to minimize the risk of having bad apples. Quickly within 2 weeks, we signed a rental agreement with an application with averaged credit scores of over 750 and sufficient deposit. We are happy about the experience with Scout Property Management and want to recommend them to you.

They do not seem to work in the best interest of the property owner. The staff came across as rude,…read morearrogant, and unresponsive. They allowed unreasonable requests from tenants (or perhaps were simply looking for ways to bill more) and consistently made the owner feel like the problem. That was not the case--the owner has years of experience managing rentals and have always been fair, kind, and quick to address any issues. Instead of providing reliable support, this company was unprofessional and dismissive.

Kurt was amazing! We enjoyed our bus which had perfect amount of air flow and we were even allowed…read moreto pick the music! Ice box with waters and place to store leftover food! I definitely want to come back and do it again!

Its a fun concept; meet at a designated spot, get picked up by a cute bus that has a trolley-like…read moredesign, which then takes you to three different winery's. Debbie was our guide and Kurt was our driver. When you get to the winery, Debbie provides you with a drink card. You get six taste tests (1/3rd of a glass) that is checked off by the wine stewards. The whole adventure takes about 4 hours. Overall, it was fun and a great opportunity to try different wines and see the beautiful wineries in temecula. Now, why the 4 star rating?? ~The bus featured a great sound system where we could choose songs from an ipad. But it was unbelievably warm inside. It was a hot day and the AC seemed to not be working, leaving most of us sticky. We were told to open one window at the front and at the end of the bus to let the air flow. After the first stop, most people just opened all the windows to get a breeze. One guy was close to just taking off his shirt. ~We felt that one of our stops at mount Palomar winery was rushed. Our package did include a charcuterie. And we ordered some other appetizers right when we arrived. We ended up having to cancel them since it still wasnt done and we were heading out. This also led to rushing to get the remaining sample tastes. A reciept check showed it was a 30 min visit. ~My other minor disappointment was that our guide stated they could only take photos through their phone and not our own. But Debbie's photos often came out with this unfocused glare. Rather than something crispy clear. So we took group selfies instead. You might want to take a selfie stick.

OwnRelax and their entire team have given me such incredible piece of mind and friendly service…read morewhen it comes to managing my vacation rental home in Lemon Grove area of San Diego. I have used other firms, but this team is miles ahead of them. They treat my home as it is one of their own. They have thoughtful suggestions to enhance my guest's experience and the team is always on top of mine and my guest's needs. They offer a few nice perks (services) that the other companies did not and they do all of this with such pleasant and positive energy. I appreciate the consistent communication, the easy to understand monthly revenue/expense reports and the time they spend working on the property when I am out of state. I would highly recommend OwnRelax to anyone considering hiring a property management team for their vacation rental property. Thanks and here's to a great year! Bernard

The partnership I have with OwnRelax has been completely outstanding. Again and again they exceed…read moreexpectations and help me grow my portfolio. Everyone I've interacted with at the company has been incredibly helpful and intellectually curious as they help me creatively and cost effectively solve problems. Their fee is worth every penny, and I plan on continuing to grow with them as a long-term partnership. If you're thinking about them and you're on the fence, please understand they have the soft skills that you won't be able to guarantee from another ocmpany. Thank you, team for all that you do!!!