I had amazing stay with Skyhigh Cabins! The owner was super sweet and the manager made everything…read morefeel welcoming. I highly recommend booking with them if you want professional and quality. All the other managements don't compare like this one! everything was clean like the spa the beds in the living room and they even come by leaf blowing everything

We have used Leanne and her team to manage our vacation rental in Big Bear for 4.5 years and have…read morehad a wonderful experience. I am very plugged into the Big Bear rental community and have used other property managers in the past. I have also stayed as a guest in vacation rentals in Big Bear prior to owning my own. I was told years ago when we were looking for a new manager that Leanne was "best on the mountain" and after 4+ years I have to say we agree with that sentiment. She has her own properties up in Big Bear as well so she really understands what's important. She has somehow managed to form a highly effective team which is no small feat in Big Bear as it is often difficult to find hard workers! That alone is very impressive. Leanne has kept our place booked consistently these last 4 years even with all the challenges of being on the mountain (fires, blizzards, road closures, etc). If I ever reach out directly to Leanne she always responds promptly so she is very accessible to the home owners. Some of the reasons we left our last prop manager were because we were getting bad renters, last minute cancellations, and they did not support a higher end of service we wanted to provide (more amenities, personal touch, etc). With Leanne everything runs very smoothly and we have never been told they could not support what we wanted to do. I recommend Leanne all the time to others and some of my friends are also using her for their vacation rentals as well. If you are looking for a property manager I recommend interviewing 4-5 as they all vary and you want the best fit for your situation. Leanne was so easy to talk to and I read her management agreement in advance before deciding. You can learn a lot about the different PMs by reading there contracts!

They crew was very nice and fast. I do feel like we were taken advantage of when it comes to…read moreupsetting. We choose the better poles which is almost $20 more. When we go there we saw no difference in poles. The pole rental does not include hooks or weights. They told us we needed at least two sets. We never got through 1.

On 4/28/26, the crew was great on our extended 3/4 day, limited load. There were 7 of us, included…read more4 first timer teens/tweens. The crew was very helpful and proved interest in showing a good time for all and good food from the galley. Although I expected to go to Catalina Island, with the extended time/cost in mind, it was understood why they did not. We did hook and land a lot of fish. We will do it again soon.

They keep beautiful homes and a wonderful staff. With the snow fall, roads were closed as certain…read morehomes could not get cars out to them. Lidia from the New Spirit team was super helpful in finding us a new spot that was an amazing place to stay. She was super responsive throughout the whole weekend, really kind and easy to deal with. The town was hoping and she had a number of guests she had to relocate because of the storm, which it seemed like she was doing with grace. Really enjoyed our stay and would totally go back and rent with them again.

***IF THIS COMPANY IS HASSLING YOU AND / OR TAKING LONGER THAN 30 DAYS WHEN YOU WHEN TRYING TO…read moreOBTAIN A REFUND PLEASE VISIT THIS WEBSITE AND SUBMIT AN OFFICIAL COMPLAINT: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Consumer Complaint Against A Business/Company | State of California - Department of Justice - Office of the Attorney General *** If you need to cancel your reservation with New Spirt Vacation Homes, be prepared to be lied to and then go through a tedious and lengthy process to NOT receive the refund you are due. Unfortunately, it ultimately ends with you having dispute charges with your credit card company even after you have followed all the rules New Spirt Vacation Homes sets outside of the Vrbo platform. Here it is - all spelled out chronologically and can be backed by 40+ messages back and forth with BOTH Niki and Monica, who appear to be the same person, at least in the way they message customers 8/28/2025 $653.35 paid in full for reservation for 3.23.26 - 3.26.26 12/11/2025 New Spirt Vacation Homes removed listing from Vrbo and directed me to view all details on their own website, not via Vrbo which made me very uneasy, so I canceled my reservation per Vrbo's timely allowances. Same day I am messaged by Nikki telling me to fill out an additional refund form outside of Vrbo and that they will take no less than 30 days to complete the refund request per their right with the CA SB 644 (California Senate Bill 644 )which legally allows them to do so. 12/19/2025 The additional email form not received via email from this company. I messaged to inquire and was basically scolded by Nikki and asked why I 'did not advise them earlier that they did not send the form?' Well, because it was not my responsibility to send it! 1/23/2026 More than 30 days past, still no refund. I messaged New Spirit Vacation homes to inquire. I was told by Nikki that "half our accounting dept. is out sick, and I will personally process the refund today." 1/24/2026 Nikki messages me now stating that "Our merchant services account does not allow us to process a refund with charges that are ran over 180 days prior to request so now we need to mail you a check." Keep in mind that the date of purchase was 8/28/2025 and the date I requested a refund was 12/11/2025. Simple math shows this is a lie, as 180 days after purchase date would have been 2/24/2026! 1/24/2026 Messaged a second time by Monica stating that she is "forwarding this request for a check refund to be issued by the CEO and mailed to you today." 1/30/2026 No check received. I message again, Niki this time lies to me stating that "I work night shift, but the check was cut and mailed out yesterday so it should arrive shortly." 2/4/2026 No check received, asked status, no response 2/5/2026 Messaged them a second time, said I will be starting a dispute with my credit card company. 2/6/2026 Next day Niki responded, "I personally tried to run your card (last lie was she mailed refund SAME DAY on 1/30/2026) and it would not allow, I will need to reach out to see what is going on." ******************* THAT WAS THE LAST MESSAGE FROM NEW SPIRT VACATION HOMES, AFTER THAT I INITIATED A DISPUTE WITH MY CREDIT CARD COMPANY THAT WAS NOT RESOLVED UNTIL THE END OF MARCH 2026 ************* So why am I siting here wasting my 30-minute lunch break typing a novel? Well, remember that neat little California Senate Bill 644 (SB 644) mentioned earlier by Nikki as the reason for not refunding anyone before 30 days; basically 'because they can'? Guess what, it protects us too as consumers from unethical companies like New Spirt Vacation homes that regularly practice cash grabbing, lies, unnecessary delays and harassment with their refund process in hopes you give up and do not fight. I am not the one who gives up easily, so I have officially filled a consumer complaint with the State of California Department of Justice Consumer Complaint Office of the Attorney General I HIGHLY recommend you do so as well if they are taking longer than 30 days to issue your refund which is in a direct violation of the CA SB 644 and punishable with up to $10,000.00 fine. Website for filing complaints as follows: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Consumer Complaint Against A Business/Company | State of California - Department of Justice - Office of the Attorney General.

They do not seem to work in the best interest of the property owner. The staff came across as rude,…read morearrogant, and unresponsive. They allowed unreasonable requests from tenants (or perhaps were simply looking for ways to bill more) and consistently made the owner feel like the problem. That was not the case--the owner has years of experience managing rentals and have always been fair, kind, and quick to address any issues. Instead of providing reliable support, this company was unprofessional and dismissive.

I honestly can't believe this company is even in business. Where do I even start. The lady that…read moreanswers the phone is clearly not enjoying her job as "realtor receptionist." She's condescending, arrogant, dismissive and obnoxious. You can't get ANY response in any questions you have about a listing, you just get "it's hard to say." Well maybe you should look into it, you know .. Since owners are PAYING you to manage their home. Good grief, it's no wonder some of these homes are sitting on the market for a month +. Can't communicate with them, can't get a response via email after you see a listing. They want you to BLINDLY apply and waste $$$ and have your credit pulled when 5 other people may have already applied. Unethical, incompetent, dismissive, and arrogant- DO NOT RECOMMEND DOING BUSINESS WITH THESE PEOPLE - OWNER OR RENTER.

Kurt was amazing! We enjoyed our bus which had perfect amount of air flow and we were even allowed…read moreto pick the music! Ice box with waters and place to store leftover food! I definitely want to come back and do it again!

Its a fun concept; meet at a designated spot, get picked up by a cute bus that has a trolley-like…read moredesign, which then takes you to three different winery's. Debbie was our guide and Kurt was our driver. When you get to the winery, Debbie provides you with a drink card. You get six taste tests (1/3rd of a glass) that is checked off by the wine stewards. The whole adventure takes about 4 hours. Overall, it was fun and a great opportunity to try different wines and see the beautiful wineries in temecula. Now, why the 4 star rating?? ~The bus featured a great sound system where we could choose songs from an ipad. But it was unbelievably warm inside. It was a hot day and the AC seemed to not be working, leaving most of us sticky. We were told to open one window at the front and at the end of the bus to let the air flow. After the first stop, most people just opened all the windows to get a breeze. One guy was close to just taking off his shirt. ~We felt that one of our stops at mount Palomar winery was rushed. Our package did include a charcuterie. And we ordered some other appetizers right when we arrived. We ended up having to cancel them since it still wasnt done and we were heading out. This also led to rushing to get the remaining sample tastes. A reciept check showed it was a 30 min visit. ~My other minor disappointment was that our guide stated they could only take photos through their phone and not our own. But Debbie's photos often came out with this unfocused glare. Rather than something crispy clear. So we took group selfies instead. You might want to take a selfie stick.

OwnRelax and their entire team have given me such incredible piece of mind and friendly service…read morewhen it comes to managing my vacation rental home in Lemon Grove area of San Diego. I have used other firms, but this team is miles ahead of them. They treat my home as it is one of their own. They have thoughtful suggestions to enhance my guest's experience and the team is always on top of mine and my guest's needs. They offer a few nice perks (services) that the other companies did not and they do all of this with such pleasant and positive energy. I appreciate the consistent communication, the easy to understand monthly revenue/expense reports and the time they spend working on the property when I am out of state. I would highly recommend OwnRelax to anyone considering hiring a property management team for their vacation rental property. Thanks and here's to a great year! Bernard

The partnership I have with OwnRelax has been completely outstanding. Again and again they exceed…read moreexpectations and help me grow my portfolio. Everyone I've interacted with at the company has been incredibly helpful and intellectually curious as they help me creatively and cost effectively solve problems. Their fee is worth every penny, and I plan on continuing to grow with them as a long-term partnership. If you're thinking about them and you're on the fence, please understand they have the soft skills that you won't be able to guarantee from another ocmpany. Thank you, team for all that you do!!!