Wow.. I wish I hadn't been in such a hurry to find someone before I read reviews! I guess having no heat in December will do that to you!! I had an appt this morning between 8-12. I took the morning off to be home. By 12:20 I still hadn't heard anything. Called the M&S office to see if they were still coming. I get put on hold for a minute and then "yes, you are next". What does that mean?? I asked how long they are estimating because I can't sit here all day. She puts me on hold again. This time a man picks up the phone. They still don't know when but how about tonight?? Seriously?? Why doesn't someone call you at 10 or 11 to tell you they are running late? I work with clients all day that I have to keep appointments with. I always consider their time when I am running late. Thinking that people are so unimportant that you can just let them sit and wait is unacceptable. I've already made an appointment with one of your competitors for tomorrow morning. Their window of time is only 2 hours.. Don't bother with the form response of calling customer service. I don't have time to waste on you. read more

Please stop and read this message. Michael and sons overcharged me by more than $300. They charged me $416 for a regulator and I found out later by another HVAC professional that the total charges should not have been more than $150! They also charged me $115 to re lite a water heater pilot, something that should have taken them no more an a minute. Lastly, they gave me a quote for a new water heater for $1859.00. I was given a quote by another company for $800. They quoted me over $1000 above the going rate. I will NEVER use this company again. read more

Called M&Sons at noon and they came out and fixed my AC problem at 6PM the same day. Our technician Chase was very knowledgeable and got the job done quickly. He went above and beyond to ensure our satisfaction. My house is ice cold again for the first time in months. People make businesses what they are today and our experience could not have been better with the people that assisted us. Thank you and we will be doing business again. read more

I have a pipe break/leak that involved three different departments of repair work, electrician, plumber and Heating/Cooling or HVAC. It was really convenient to have one company coordinate the three services. All three specialists were neat, experienced and efficient. True professionals. I was very impressed and appreciated the great service with competitive pricing. read more

This was our first experience with Michael and sons.... They were so professional and prompt. I feel like Rob knew the problem right away!

Excellent job! Michael and Sons quoted me up to $1,000 less than a few other RDU plumbers and completed the job within 24 hours. Would highly recommend! read more

Chris was an absolute delight to work with! He was friendly with my dogs, very thorough with what the issues were that needed to be fixed and why - and upfront with me about costs, etc. I will definitely be using them in the future, as they have a customer for life! read more

They charge $30 just to come to your door. I had to shower drains that needed some hair removed. They quoted me at $398 PER TUB, no thanks! Maybe if they did not drive around Mercedes work trucks they wouldn't have to overcharge so much. Do not waste your time on these guys! read more

As a few others have mentioned, I have absolutely no problem with the service I received. I was in a pinch when a circuit in my house went out and I couldn't resolve the problem. The technician came out almost immediately and was very friendly and helpful. The issue is really just the prices are outrageous. The good news is that they were very upfront and professional with the cost structure and asked at different points along the way for confirmation before doing anything. But just make sure you do your homework beforehand because I nearly ended up paying $175 for a GFI that I didn't need and could get at a big box store for $15. read more

Requested service 14 Feb 2020 for shower repair Technician came next day (Friday) he diagnosed problem and called his Supervisor to find part which he said would be here next week Tuesday. I pd. The whole bill at that time. Called following Thursday since I hadn't heard anything from co. I called plumbing Supervisor Brad(?) he called me back within 20mins and said part hasn't come yet and should come next day (friday) and Technician will come install. Nothing on next day and following Monday Technician called to apologize that he had been sick and hadn't been to work in 3-4 days. I asked him what's up with part and why wasn't it expedited since I paid up front, he had no answer and said he would call back. I waited 3-4 more days with no calls ref status of part or update. I then called to speak with Brad's Supervisor, he wasn't available so I left message with operator and never got a call or any response from anyone else. Two day later Technician called and said part is in and it came from Italy? He said he will be there next day 0830 to install, I told him I wanted part# of part when he came. Next day Technician didn't come at 0830 and no call. Then around 1130 Technician called and said he is on a job and he ran into more problems and he would have to reschedule my job. I told him NO WAY! I told him to get someone else to come but Iwanted it done today if it takes until 1100pm. He said he was only one and he would call when he's done with current job. Technician called me at 4:30pm and said he was on the way. He installed part but worked different patterns than old part I told him to just get it to work. He left at 7:30pm. I went on Amazon with part # and ordered the same part made from same material with same stamping and it arrived in 2 days. This is second time I used this company. First time it was total professional top rate work and call back to schedule install of new part within 2-3 days. This time was totally different I don't blame the Technician as he seemed to be new on job but his Supervisor (Brad) and the head Supervisor are awful at customer service. I got no calls to update on long ship time or ask if I need part in timely manner. I definitely done with MICHAEL'S AND SONS company! Andre L read more

I don't usually write review but I will this time. Friday, the day of the 2016 blizzard at 4:30 PM, our furnace went out. I called M&S because I've seen their trucks everywhere. The dispatcher told me that they would send someone that night, but that she couldn't confirm a time. Less than 1 hour later we got the call that someone was on their way. The person that was sent was a "junior" HVAC guy. I understand that everyone needs training and the kid was polite and respectful, but did not know his business yet. Once he thought he had it figured out he called his company to have someone sent out the next morning with the piece he thought was needed since they didn't carry this part in their trucks. I was afraid that since the blizzard was predicted to come in Thursday night, their tech would not be able to get out to our home and we'd be stuck without electricity for the entire weekend. HERE'S WHERE IT GETS GOOD! At 06:30 I received a call from Tom, he asked if he could start our way so he could get started before the snow fell. I was thrilled! Tom showed up by 07:00 and was a Senior Tech. He definitely knew is business and found that the issue was not what the previous tech had thought at all. We actually had a collapsed air exchange in our crawl space as well as a thermostat that had some programing issues. Tom fixed the thermostat and my husband and I fixed the crushed vent in the crawlspace. Our heater has never worked so well. I had also set up their free inspection for the plumbing and electric. Kevin the electrician and Tucson the plumber came for the inspection the following Tuesday. Both gentlemen were polite and respectful and both would be on my list to call if ever we needed their services. It's hard to find good customer service these days and that's just what we got from Michael and Sons. I would have given 5 stars if the first tech would have been a bit more educated before he was sent out to diagnose a problem. read more

The technician, Marshall, called me when he was on his way to my office. He removed 2 large crystal chandeliers and replaced them with the fluorescent fixtures that were originally used in the space. He was thoughtful and did a very good job. I had let the lady who confirmed the appointment know that the fixtures were heavy and it would have been better if they had a two man team, instead of me chipping in to help hold the fixtures as they were being taken down, but that is only a minimal thing. This is the 3rd time I've used Michael and Son's and they keep providing me excellent work! read more

I am so impressed. Our hot water heater finally went ca-put & I just hired the first person who could make it out. I had an electrician AND plumber come out. They were BOTH on time, and called 15 min before they arrived to make sure I was there. They were both well spoken, friendly, and highly educated. They put protective liners over their boots when walking into my home and cleaned up the mess they made replacing my hot water heater. I found a $100 off coupon online & they waived my service fee since the hot water heater needed to be replaced. We discussed going tank-less, and I was happy that they weren't pushing the most expensive option. All and all I was very impressed and satisfied with their work. read more

I needed a light fixture replaced on the second story on the outside of my house. If we had had a long enough ladder, my husband could have done it easily like he did all the others around our house. Alas, we did not. I was impressed that they were able to arrange the service the same day. After looking at the job, the electrician gave me a quote: $160 to replace a simple light fixture! When I commented on the expense, his response was that they were more expensive but they provide the best customer service around. For some reason, after the light was installed, he couldn't get it to work (it was a motion detector to be used at night, and this was obviously during the day). He said it might work at night, motion detectors can be funny, but he couldn't be sure. I asked if he would come back to reassess the next day if it didn't work and his response was "that's not my call, I don't run the company." Of course, I asked him to get the person who owned the company on the phone and get confirmation that he would come back if need be, and explained that I did not plan on paying over $300 to have this light fixture installed. He did so, only after I asked. Luckily, the fixture worked that night. I was never called by the company to see if it was working, however. Some customer service! read more

They forged a check. Let me repeat. Michael and Son's committed forgery on a check made out for services. The service was terrible. They caused damages which made their repairs fail inspection and then would not fix the issue. Then they cashed the check THIRTEEN MONTHS later than it was written for. What's worse, they then circled and initialed the date saying "date ok" as if they wrote the check and cashed it. They did not contact us before doing it, which caused an overdraft. Additionally, they have not contacted us after we requested to talk to the manager Duane. DO NOT EVER USE THEM FOR ANYTHING EVER. If I could give zero stars, I would. read more

Hello: I am not leaving any stars. When Michael and Son came to this area they were wonderful and they installed a hot water heater that is located in a difficult space. They could not have been nicer. I saw no reason to not call them to install a sink and faucets in a bathroom. Not a hard job, and it takes very little time. They sent a lovely young man out and he had problems, then another man came out as my hot water faucet was leaking......and this was a year ago.......and now I cannot use the sink at all. They know this, but never made an attempt to refund my 884.10 price that they charged. I thought the price was high but I paid them. To make this story short, I hired a local plumber and he fixed the faucets and the leak and after a year of not being able to use the sink it is nice to use it. All of this to say.......check who you hire.....get recommendations from your friends. I did not and it cost me a lot of money read more

Always prompt service, even on Sundays! Today my wife dropped her ring down the drain, they were here in an hour, got it out, no charge! Always pleasant workers, clean up after doing their work. read more

We've used Michael & Son Services Raleigh several times for plumbing, electrical and HVAC. This last visit was to replace our 2 older water heaters with a tankless water heater. Joe L was our technician - he has worked on our house in the past and we were glad to make this switch with him as our assigned tech. He kept us informed during the entire process. The work was completed as promised. He and his assistants are diligent in their work. They are professional, courteous and friendly. We will keep using M&S for future issues. read more

Good, HONEST company who took care of a problem with my sink in record time, Great customer service!!!! Tom Hutchison Raleigh NC

Michael and Son - Great Service - much better than other HVAC co's. Regge was helpful and professional. 5 Stars!

While in our crawlspace I noticed something worked on by M&S a few months ago that was done differently than I had expected. So I contacted local management and explained the problem. They had a supervisor here the same day to investigate. The supervisor was patient and did not take a "defensive" posture. He listened carefully and asked good questions to fully understand my concerns.. Later that day he and the local branch manager commiserated to promptly and effectively address the issue.. If the skillfulness of their technicians closely matched the dedication of the management this service provider would be tops. We have still decided to go in another direction for service in the future based on negative experiences we've had with a couple of techs (mentioned below). But it would be unfair if we didn't point out that management did the right thing (and succeeded) in doing right by us. read more

Rip-off. We had a coupon for $100 off but all they do is raise their rates to exorbitant levels, so you spend even more. Asked us for 275 to unclog a bathroom sink and 475 to replace a kitchen garbage disposal. Ridiculous. Would avoid them. read more

Horrible Customer Service. Paid $950 for the insides to 3 toilets to be replaced on 2/2/18 at a property I manage, for the same price I could have gotten 3 brand new toilets. Tenants moved out 2/15/18 and new ones moved in 7/15/18, house has been completely vacant and unused between the dates. New tenant stated 2 of the 3 toilets do not flush. Called to get this fixed, was told it would be another $69 for them to come check since it's past 30 days. Will never use again and will express my opinion to any one who asks. read more

Late in the afternoon on a Saturday, a pipe burst due to the freezing cold weather we've had recently. John M of your team arrived before the promised time. John was a pleasure to work with. He was professional and articulate and did a great job explaining the situation. John diagnosed the problem and provided a great solution to the poor plumbing work done when my house was constructed. He also pointed out a few things about my other systems (water heater and HVAC) that were potential issues for me. I can't say for certain that I'll do all the work John recommended, but I am glad to have the information he provided. read more

I've had multiple experiences with M&S and no complaints at all. They've fixed my outside electrical panel and meter base, water pressurizer, kitchen sink and a few leaks. They always have upfront pricing for me and are very honest. My only complaint are their parts are expensive. I saved almost $400 buying a kitchen sink myself. It seems to me that they could just markup a small amount, make a few extra bucks and provide a better service. read more

I'm perplexed by the negative reviews. We spent last night shivering without a furnace. We have a home warranty service and called them (half hour wait on the phone, given wrong number for HVAC company, HVAC company turned out to be an hour away and wouldn't have an appt for a week. We're canceling that warranty service!). Then I called Michael and Son. Tim was here within an hour. He diagnosed and fixed the problem, reasonable charge, polite and informative. We will be going with them in the future. read more

Reggie with Michaels and Sons came out for a routine system check. He didn't know we had 2 units, but when advised, he had no problem doing both. Upstairs checked out fine. Downstairs was a problem. While inspecting, he powered on unit and apparently wires were fried and it burned up the motor. He called in backup to make sure there wouldn't be issues with the unit after powering back on. Replaced motor quickly and we were back in business. We will definitely be giving them a call next time we have issues and asking for Reggie again. He was great. read more

I would HIGHLY recommend Michael & Sons Company. We've used them multiple times in the past 3 months for water damage repair. Their workers are kind, professional, knowledgeable and honest. Big kudos to Kevin Gooch- he's phenomenal plumber. Also Thomas C. Is a fabulous HVACC guy and found an issue with our AC Unit flooding that saved us problems down the road as well as noticed sagging ductwork under our house that needed to be replaced. Also Robert Volkoff was excellent- he did our mold remediation work- honest and hardworking. Everything they did was fine right and honest fair pricing. They are detail oriented and find other companies mistakes!! read more

We were very pleased with Reggie as our seasonal HVAC technician. He was thorough and very pleasant and made many helpful comments. We hope he's our technician for the next seasonal check-up. read more

Rude service. Highly over-priced. $350 for 30 minutes work, and that doesn't include the diagonstic fee. $544 total, and they state the part cost $90- but that is retail. Stay away. read more

I have used the services provided by Michael and Son for the past two years. Generally, their technicians we're polite and knowledgeable about their work, although, there were two whom I asked that they not send again. I recently had two projects estimated and decided to move forward with them. I was told that the plumbing job would start 8-12. Plumber called around one and said he was over booked and did not know if he would be able to finish the job today. Called office and they were kind of snarky. Heard them calling my name in background and laughing. Maybe this is a call center? They have no idea what's going on. I received a quote on the electrical job but they said the guy who did the quote was no longer with them and they would have to send someone else to make sure what he surveyed was right. I had already agreed to the work previously quoted so what was the problem? Plumber arrives and says it's a day and a halfs work. Not my problem either. In the meantime I have to call off my kitchen install for another week (everything torn out to the studs already). This is not good customer service. Don't let all their syrupy and insincere courtesy sway you. They &@$# up like everyone else. And all they've got to offer for it is an apology. read more

I just had the most pleasant experience one can have with a plumbing company. Within 24 hours after I called about a major problem the serviceman showed up on time. After assessing the situation and providing options for the service I needed, the repairman got to work. Not only did I get a professionally installed hot water heater, but the company saved me over $1,000.00. Previous companies had tried to sell me something I didn't really need and literally overlooked the questions and concerns I had about the product I needed to purchase. Thank you, Michael & Son for not taking advantage of a single female, for providing fast, efficient and professional service, and for valuing me as a customer. I highly recommend them and will use their services again. read more

This is the second time I have used Michael & Son. The first was last summer, when my air conditioner quit working (always at the worst time). A tech from another company came out and said there was no issue, and it started working. For a day. Then I called Michael and Son, and they sent out an HVAC tech, who found that the original plug on my home that the unit was connected to had been "back-stabbed" (improperly connected to power) and had overheated and failed, and that they needed to send out an electrician to replace. They did this and both techs were very professional and explained exactly what they were doing and when and why. Recently I had a water leak (started as minor, worsened with time and caused significant drywall damage). Joe Lomax came out, quickly diagnosed and solved the problem. Again, he was prompt, polite, and professional. I have no doubt who I will call should I have another problem with my plumbing, HVAC, or electrical systems. read more

Michael and Son came out to check some light switches we were concerned about. The technician seemed knowledgeable and explained that our wires were "backstabbed" instead of wired in the more correct way. Being very conscientious about safety, we decided to spend around 2k to get our whole house re-wired. Fast forward 4 months, and I am having issues with a switch they supposedly replaced. I already had 2 other switches replaced by another trusted electrician because they were so "cheap" they were not working correctly. The techs came back out and took it off and it was an OLD SWITCH that hadn't been replaced, but instead just reused. The tech who did our house also did not ground ANY of our light switches, which is a code requirement. HORRIBLY upset at spending so much money to upgrade the safety of my house to get shoddy service. I absolutely trusted them, and they did not do a proper job. They are supposed to come back out to "fix it" next week. I will update my review after that, but you should watch out for their horrible shortcuts and safety violations! I am just livid and have to spend another day off dealing with my whole house getting rewired. EDIT: Michael and Son sent out a wonderful electrician, Carlos, to remedy our situation. He spent all day methodically going through our house and fixing everything. There were several outlets that were never even changed, just had the faceplates changed to make it look as if they were. There were also several things that Carlos did to our breaker panel that were never done properly the first time. Shame on the previous technician, but a HUGE THANK YOU to Carlos for his wonderful service and professionalism. I finally feel like my house is safe again. 5 stars for Carlos. I'd trust him for future work, but with this history I will not be using Michael and Son again. read more

I've had a contract with M&S for two years. My experience is that they'll show up about half the time that they say they will. Often for the other half you'll never hear from them again, crickets, or "We tried to get in touch." In this latest case I called to have a standard electrical check, which is free with the contract. As usual, they tried to upsell me. They wanted to replace and increase my smoke alarms since I wasn't up to current code. This seemed like a good idea. He assured me that he could get the items for less than I could with my Lowe's card. The guy started talking about wiring the alarms together. In my experience, wiring through walls means a small crew and a long work time. So I went with a smaller package instead of this huge one he tried to get me to buy. Imagine my shock when, when I asked when the work could be scheduled, the guy says he'll do it right now. I figure it'll be midnight before he finishes. He comes back in 20 minutes; job done. He'd used battery units instead of wiring them in. I get the bill. I figure I paid at LEAST $500 above and beyond what I should have paid with them, and what I SHOULD have done was gone with a non-M&S person. I would have saved even more money. The supervisor informs me that this $500 or so is for an extended warranty for the smoke alarms. Riiiight. No more M&S for me. I'll go with local guys, even though they charge big bucks to come out to my house. From there on, their prices are reasonable and they don't pass anything off as "corporate policy" and "an average of all our calls." You just pay for your call, not everyone in the nation's. read more

I would NOT recommend this company to anyone. I called them up because I was having an issue with slow draining sink and tub, then after all the rain we had, my toilet backed up and wouldn't flush. I had called another Plumbing company earlier in the morning but was awaiting a call from their dispatcher to setup an appt. After a few hours I decided to call someone else and ended up calling Michael and Sons. I spoke with Calvin, seemed like a nice guy, I gave him my address, told him my issues and he was able to set up a same day appt. GREAT!! My window was 3:30-6:00pm. Well, about 4:20ish I get a phone call from Calvin who then tells me that they can't help me because I am outside of their service area. I was livid, the other company I called early in the morning finally called me and I told them I no longer needed their services because I had someone coming out. And now I find out that Calvin screwed up and scheduled and appt that no one was going to honor. I asked for Calvins manager Chris' phone number but was refused. He did "put me through" to Chris, which ended up being a voicemail. I left a message and NO ONE even bothered to call me back. HORRIBLE COMPANY, DO NOT HAVE THESE PEOPLE DO ANY WORK FOR YOU. I could have at least gotten a phone call back from a manager, but no. What difference was it to him?? POOR SERVICE. HORRIBLE COMPANY. read more

Unfortunately, I must be true and honest with proof about my comments. I called for emergency reason. This company sent their employee who is supposed to be a well skilled electrician to our home. They actually sent someone who was very soft spoken to make the complete situation worst! He robbed us for $1500 is all he did! The A/C installer stated he was to hook up the new A/C behind this guy our home entire home could have been in flames. The guy came back the following day to "correct" any errors but he claim he did not do anything wrong. He was loud and disrespectful towards my father and another 2 other technicians heard him. We have called to complain and reason with them about refunded us at least half of the charge but they refused!!! After reading the reviews, this business is all about lying and taking full advantage of people. I WILL NEVER recommend Michael & Son to anyone for anything. You will need to call another electrician to fix the mess they do. We are going to continue to case by moving forward. BBB Complaint and possibly action news. FYI, on this site you have to give a rating so I hit 1 star but its actually 0. read more

Our microwave started tripping the breaker. We did a bid through yelp for a repair and Michael and Sons were on the list. They came out, plugged the microwave into several outlets and then told us, "your microwave is the issue." We then had to pay $247 because they had my wife pick a $60, $240 or $400 option before beginning work. It seemed very shady as the $60 was a diagnostic fee, the $240 was vague and I still haven't gotten an explanation from them as to what is was for. The $400 was for a "complete fix" as I was told. I was pretty unhappy and tried talking to the manager to see if we could just pay the $60 diagnostic fee as that was really the only service they did for us (even though they did not diagnose anything, just said the microwave was broken...). The manager refused and then offered to take care of any other work we needed for a discount. I mentioned a leaky shower that would need all new internals. He quoted $1000. No thanks. I decided to tackle it myself with no plumbing experience. I replaced everything inside and out for under $300 and one evening. They are a huge ripoff. read more

One of our outside outlets wasn't working so we called Michael and Son. The lady we spoke to on the phone was nice enough, but our service was terrible. The guy charged us $189 to flip a switch and my husband told him that that does not fix it permanently because he already tried that but the guy wouldn't listen. Then, the next day the outlet still wouldn't work. We called Michael and Son's to come out and ACTUALLY fix it. This time they fixed it and TRIED to charge us another $189 and my husband told him absolutely not, so they didn't end up charging us. Right before they left, they said we needed a new electrical system. Funny the inspector who came to our house only 2 months prior didn't notice anything. But alas, the saga continues. My dad told me he had an appointment with Michael and Son to come fix his water heater. I told my dad they were a rip off but he didn't think so just because "the lady was so nice". $189 (or something like that) later he realized I was right as well. They basically said they wouldn't do anything and he needed a whole new plumbing system. Wow what a coincidence. Cary Plumbing actually came out 3 times after that and charged less for ACTUALLY doing something than Michael and Son charged for doing nothing. RIP OFF. read more

Went to Home Depot in Cary, NC to purchase a water heater and Michael and Son's is who they set me up with to give a quote. My first appointment block on 12/5 from 8-12pm was cancelled due to their techs emergency. I was rescheduled for 12-4 the same day and was told the tech would call when they were on their way. It is now after 4 and I have not seen or heard from this company. I have now wasted an entire day from work and errands that I really needed to run by staying at home waiting for these scammers to call or come. BEWARE of them and Home Depot. What a big waste of time. If they don't have more than one tech in this area then they shouldn't be doing business here. read more