Good, HONEST company who took care of a problem with my sink in record time, Great customer service!!!! Tom Hutchison Raleigh NC

Michael and Son - Great Service - much better than other HVAC co's. Regge was helpful and professional. 5 Stars!

While in our crawlspace I noticed something worked on by M&S a few months ago that was done differently than I had expected. So I contacted local management and explained the problem. They had a supervisor here the same day to investigate. The supervisor was patient and did not take a "defensive" posture. He listened carefully and asked good questions to fully understand my concerns.. Later that day he and the local branch manager commiserated to promptly and effectively address the issue.. If the skillfulness of their technicians closely matched the dedication of the management this service provider would be tops. We have still decided to go in another direction for service in the future based on negative experiences we've had with a couple of techs (mentioned below). But it would be unfair if we didn't point out that management did the right thing (and succeeded) in doing right by us. read more

Rip-off. We had a coupon for $100 off but all they do is raise their rates to exorbitant levels, so you spend even more. Asked us for 275 to unclog a bathroom sink and 475 to replace a kitchen garbage disposal. Ridiculous. Would avoid them. read more

I'm perplexed by the negative reviews. We spent last night shivering without a furnace. We have a home warranty service and called them (half hour wait on the phone, given wrong number for HVAC company, HVAC company turned out to be an hour away and wouldn't have an appt for a week. We're canceling that warranty service!). Then I called Michael and Son. Tim was here within an hour. He diagnosed and fixed the problem, reasonable charge, polite and informative. We will be going with them in the future. read more

Late in the afternoon on a Saturday, a pipe burst due to the freezing cold weather we've had recently. John M of your team arrived before the promised time. John was a pleasure to work with. He was professional and articulate and did a great job explaining the situation. John diagnosed the problem and provided a great solution to the poor plumbing work done when my house was constructed. He also pointed out a few things about my other systems (water heater and HVAC) that were potential issues for me. I can't say for certain that I'll do all the work John recommended, but I am glad to have the information he provided. read more

I've had multiple experiences with M&S and no complaints at all. They've fixed my outside electrical panel and meter base, water pressurizer, kitchen sink and a few leaks. They always have upfront pricing for me and are very honest. My only complaint are their parts are expensive. I saved almost $400 buying a kitchen sink myself. It seems to me that they could just markup a small amount, make a few extra bucks and provide a better service. read more

I would HIGHLY recommend Michael & Sons Company. We've used them multiple times in the past 3 months for water damage repair. Their workers are kind, professional, knowledgeable and honest. Big kudos to Kevin Gooch- he's phenomenal plumber. Also Thomas C. Is a fabulous HVACC guy and found an issue with our AC Unit flooding that saved us problems down the road as well as noticed sagging ductwork under our house that needed to be replaced. Also Robert Volkoff was excellent- he did our mold remediation work- honest and hardworking. Everything they did was fine right and honest fair pricing. They are detail oriented and find other companies mistakes!! read more

Reggie with Michaels and Sons came out for a routine system check. He didn't know we had 2 units, but when advised, he had no problem doing both. Upstairs checked out fine. Downstairs was a problem. While inspecting, he powered on unit and apparently wires were fried and it burned up the motor. He called in backup to make sure there wouldn't be issues with the unit after powering back on. Replaced motor quickly and we were back in business. We will definitely be giving them a call next time we have issues and asking for Reggie again. He was great. read more

We were very pleased with Reggie as our seasonal HVAC technician. He was thorough and very pleasant and made many helpful comments. We hope he's our technician for the next seasonal check-up. read more

Rude service. Highly over-priced. $350 for 30 minutes work, and that doesn't include the diagonstic fee. $544 total, and they state the part cost $90- but that is retail. Stay away. read more

I have used the services provided by Michael and Son for the past two years. Generally, their technicians we're polite and knowledgeable about their work, although, there were two whom I asked that they not send again. I recently had two projects estimated and decided to move forward with them. I was told that the plumbing job would start 8-12. Plumber called around one and said he was over booked and did not know if he would be able to finish the job today. Called office and they were kind of snarky. Heard them calling my name in background and laughing. Maybe this is a call center? They have no idea what's going on. I received a quote on the electrical job but they said the guy who did the quote was no longer with them and they would have to send someone else to make sure what he surveyed was right. I had already agreed to the work previously quoted so what was the problem? Plumber arrives and says it's a day and a halfs work. Not my problem either. In the meantime I have to call off my kitchen install for another week (everything torn out to the studs already). This is not good customer service. Don't let all their syrupy and insincere courtesy sway you. They &@$# up like everyone else. And all they've got to offer for it is an apology. read more

Michael and Son came out to check some light switches we were concerned about. The technician seemed knowledgeable and explained that our wires were "backstabbed" instead of wired in the more correct way. Being very conscientious about safety, we decided to spend around 2k to get our whole house re-wired. Fast forward 4 months, and I am having issues with a switch they supposedly replaced. I already had 2 other switches replaced by another trusted electrician because they were so "cheap" they were not working correctly. The techs came back out and took it off and it was an OLD SWITCH that hadn't been replaced, but instead just reused. The tech who did our house also did not ground ANY of our light switches, which is a code requirement. HORRIBLY upset at spending so much money to upgrade the safety of my house to get shoddy service. I absolutely trusted them, and they did not do a proper job. They are supposed to come back out to "fix it" next week. I will update my review after that, but you should watch out for their horrible shortcuts and safety violations! I am just livid and have to spend another day off dealing with my whole house getting rewired. EDIT: Michael and Son sent out a wonderful electrician, Carlos, to remedy our situation. He spent all day methodically going through our house and fixing everything. There were several outlets that were never even changed, just had the faceplates changed to make it look as if they were. There were also several things that Carlos did to our breaker panel that were never done properly the first time. Shame on the previous technician, but a HUGE THANK YOU to Carlos for his wonderful service and professionalism. I finally feel like my house is safe again. 5 stars for Carlos. I'd trust him for future work, but with this history I will not be using Michael and Son again. read more

I just had the most pleasant experience one can have with a plumbing company. Within 24 hours after I called about a major problem the serviceman showed up on time. After assessing the situation and providing options for the service I needed, the repairman got to work. Not only did I get a professionally installed hot water heater, but the company saved me over $1,000.00. Previous companies had tried to sell me something I didn't really need and literally overlooked the questions and concerns I had about the product I needed to purchase. Thank you, Michael & Son for not taking advantage of a single female, for providing fast, efficient and professional service, and for valuing me as a customer. I highly recommend them and will use their services again. read more

This is the second time I have used Michael & Son. The first was last summer, when my air conditioner quit working (always at the worst time). A tech from another company came out and said there was no issue, and it started working. For a day. Then I called Michael and Son, and they sent out an HVAC tech, who found that the original plug on my home that the unit was connected to had been "back-stabbed" (improperly connected to power) and had overheated and failed, and that they needed to send out an electrician to replace. They did this and both techs were very professional and explained exactly what they were doing and when and why. Recently I had a water leak (started as minor, worsened with time and caused significant drywall damage). Joe Lomax came out, quickly diagnosed and solved the problem. Again, he was prompt, polite, and professional. I have no doubt who I will call should I have another problem with my plumbing, HVAC, or electrical systems. read more

I've had a contract with M&S for two years. My experience is that they'll show up about half the time that they say they will. Often for the other half you'll never hear from them again, crickets, or "We tried to get in touch." In this latest case I called to have a standard electrical check, which is free with the contract. As usual, they tried to upsell me. They wanted to replace and increase my smoke alarms since I wasn't up to current code. This seemed like a good idea. He assured me that he could get the items for less than I could with my Lowe's card. The guy started talking about wiring the alarms together. In my experience, wiring through walls means a small crew and a long work time. So I went with a smaller package instead of this huge one he tried to get me to buy. Imagine my shock when, when I asked when the work could be scheduled, the guy says he'll do it right now. I figure it'll be midnight before he finishes. He comes back in 20 minutes; job done. He'd used battery units instead of wiring them in. I get the bill. I figure I paid at LEAST $500 above and beyond what I should have paid with them, and what I SHOULD have done was gone with a non-M&S person. I would have saved even more money. The supervisor informs me that this $500 or so is for an extended warranty for the smoke alarms. Riiiight. No more M&S for me. I'll go with local guys, even though they charge big bucks to come out to my house. From there on, their prices are reasonable and they don't pass anything off as "corporate policy" and "an average of all our calls." You just pay for your call, not everyone in the nation's. read more

I would NOT recommend this company to anyone. I called them up because I was having an issue with slow draining sink and tub, then after all the rain we had, my toilet backed up and wouldn't flush. I had called another Plumbing company earlier in the morning but was awaiting a call from their dispatcher to setup an appt. After a few hours I decided to call someone else and ended up calling Michael and Sons. I spoke with Calvin, seemed like a nice guy, I gave him my address, told him my issues and he was able to set up a same day appt. GREAT!! My window was 3:30-6:00pm. Well, about 4:20ish I get a phone call from Calvin who then tells me that they can't help me because I am outside of their service area. I was livid, the other company I called early in the morning finally called me and I told them I no longer needed their services because I had someone coming out. And now I find out that Calvin screwed up and scheduled and appt that no one was going to honor. I asked for Calvins manager Chris' phone number but was refused. He did "put me through" to Chris, which ended up being a voicemail. I left a message and NO ONE even bothered to call me back. HORRIBLE COMPANY, DO NOT HAVE THESE PEOPLE DO ANY WORK FOR YOU. I could have at least gotten a phone call back from a manager, but no. What difference was it to him?? POOR SERVICE. HORRIBLE COMPANY. read more

Unfortunately, I must be true and honest with proof about my comments. I called for emergency reason. This company sent their employee who is supposed to be a well skilled electrician to our home. They actually sent someone who was very soft spoken to make the complete situation worst! He robbed us for $1500 is all he did! The A/C installer stated he was to hook up the new A/C behind this guy our home entire home could have been in flames. The guy came back the following day to "correct" any errors but he claim he did not do anything wrong. He was loud and disrespectful towards my father and another 2 other technicians heard him. We have called to complain and reason with them about refunded us at least half of the charge but they refused!!! After reading the reviews, this business is all about lying and taking full advantage of people. I WILL NEVER recommend Michael & Son to anyone for anything. You will need to call another electrician to fix the mess they do. We are going to continue to case by moving forward. BBB Complaint and possibly action news. FYI, on this site you have to give a rating so I hit 1 star but its actually 0. read more

Our microwave started tripping the breaker. We did a bid through yelp for a repair and Michael and Sons were on the list. They came out, plugged the microwave into several outlets and then told us, "your microwave is the issue." We then had to pay $247 because they had my wife pick a $60, $240 or $400 option before beginning work. It seemed very shady as the $60 was a diagnostic fee, the $240 was vague and I still haven't gotten an explanation from them as to what is was for. The $400 was for a "complete fix" as I was told. I was pretty unhappy and tried talking to the manager to see if we could just pay the $60 diagnostic fee as that was really the only service they did for us (even though they did not diagnose anything, just said the microwave was broken...). The manager refused and then offered to take care of any other work we needed for a discount. I mentioned a leaky shower that would need all new internals. He quoted $1000. No thanks. I decided to tackle it myself with no plumbing experience. I replaced everything inside and out for under $300 and one evening. They are a huge ripoff. read more

One of our outside outlets wasn't working so we called Michael and Son. The lady we spoke to on the phone was nice enough, but our service was terrible. The guy charged us $189 to flip a switch and my husband told him that that does not fix it permanently because he already tried that but the guy wouldn't listen. Then, the next day the outlet still wouldn't work. We called Michael and Son's to come out and ACTUALLY fix it. This time they fixed it and TRIED to charge us another $189 and my husband told him absolutely not, so they didn't end up charging us. Right before they left, they said we needed a new electrical system. Funny the inspector who came to our house only 2 months prior didn't notice anything. But alas, the saga continues. My dad told me he had an appointment with Michael and Son to come fix his water heater. I told my dad they were a rip off but he didn't think so just because "the lady was so nice". $189 (or something like that) later he realized I was right as well. They basically said they wouldn't do anything and he needed a whole new plumbing system. Wow what a coincidence. Cary Plumbing actually came out 3 times after that and charged less for ACTUALLY doing something than Michael and Son charged for doing nothing. RIP OFF. read more

Been using Michael & Son since we bought our house last year after spending $1,000 with other RDU plumbers.

Went to Home Depot in Cary, NC to purchase a water heater and Michael and Son's is who they set me up with to give a quote. My first appointment block on 12/5 from 8-12pm was cancelled due to their techs emergency. I was rescheduled for 12-4 the same day and was told the tech would call when they were on their way. It is now after 4 and I have not seen or heard from this company. I have now wasted an entire day from work and errands that I really needed to run by staying at home waiting for these scammers to call or come. BEWARE of them and Home Depot. What a big waste of time. If they don't have more than one tech in this area then they shouldn't be doing business here. read more

Avoid this company! It's surprising that in this day and age businesses still think that they can attempt to take advantage of people...I had them come and evaluate my HVAC system that needed a new fan blower motor for $600. First, they showed up with the wrong motor. When they returned, finding out that it would actually take some effort to remove, told me that they couldn't get it out without replacing the whole system for $6400. Needless to say, I contacted another, more reputable HVAC company who replaced only the motor at a fair price and verified that the rest of the system is in good condition. read more

I'm really satisfied with them. We called them for a problem with our electrical system and they were very quick to come and check it and explain the problem very efficiently and they were also very negotiable on a reasonable price for everything. The electrician (oscar flores) was very polite, very professional, and explained things so well to us so I was very grateful for that and I really recommend them to anyone needing any kind of handy work done. read more

Very disappointed. I had Michael and Sons come out last week to add refrigerant to my A/C. I was hoping I could go to them for most of my homeowner needs, but when I called to ask them to come out for my tri-annual [required] testing of my home's backflow prevent (for my irrigation system), they wanted to charge me $29 dollars to show up and then give me the price. Really? Who would sign up for that? Even if you rolled the $29 into the cost of the service, you could charge $150 when others charge $50-$80... And I wouldn't know until you got here. NO WAY! JUST LOST MY FUTURE BUSINESS. read more

Do not use this company. Its deceptive marketing practices are deplorable, akin to daylight robbery. Michael and Sons, Raleigh, NC, sold and installed for me a Lennox Central Air/Heating system on 5l23/2014 for nearly $6, 000, with false promises that in 5 years I would recover my cost from energy savings. As if not recovering any my initial costs is not bad enough, barely 2 years later, on 6/15/2016, the heat exchanger was showing cracks following only one moderate winter of use. Registering my displeasure with Michael and Sons for having been sold bad equipment got no results. Michael and Sons showed no remorse, and over-priced the labor to replace the heat exchanger, asking me to pay $1,200.00. All in all I was out another $600.00. Not only did this company sell me a false promise that buying new equipment would save me money, but it took further advantage of my misfortune. Shame on Michael and Sons for running a scam; this company is just out to bilk unsuspecting customers. read more

Used to be a good company. Just finished arguing with Jason "Service Manager". Although this company has worked on our NEST thermostat in the past, this time they came, looked at the NEST, had no idea what it was, didn't even touch it and told me that my thermostat was bad. Jason said they can tell just by looking under the house. Jason was very rude and even his tech that was out here was rude. He misled my insurance company telling them that they needed authorization to replace the NEST when they didn't even touch it. (Never even checked to see if the wires were in the right spot or anything.) This company used to be good but their new service manager does not have any idea of what customer service is, is rude, lies and tries to replace items that don't need to be replaced. I have proof on video that they didn't touch it (security cameras) By the way, I don't know who would call this "high quality service, THERE IS NO REASON TO PAY MORE FOR THEM. Its like going to Nordstrom to get yelled at by the Store manager. You can just go to Wal Mart for the same service :) read more

If you see a trend, I don't think it's a coincidence. This company does not respect their customer's time. Waited and waited. Then the cancel call. Basim - not interested in talking to you. You had your chance. And there was a lot more work to do assuming this call went well. read more

Had our hotwater tank take a dump on Super Bowl Sunday evening. Got a plumber out there pretty quickly. Needed a new one and the guy proceded to pull out his little book of tricks and sold us a tank and a service plan to boot. The price he quoted for their LEAST expensive tank was $1900+. We thought this was extremely high, but he told us we had a certain type of vent system and the tanks for this type of vent were more expensive...blah blah blah. So like suckers who felt stuck between a rock and a hard place, we purchased the tank. Boy did we get hosed! They are rip-off artists of the first degree. Then when we had our HVAC system checked by them (a service preformed with the service plan we purchased) they "found" a myriad of problems with both our heat system and our A/C unit. Another several thousand dollars of work recommended. Right...like we were going to fall for that crap. The only thing I feel vindicated about is that our heat stopped working the very next day (imagine that!) and since they signed off on it as working, they had to fix it free of charge. Personally, I think their tech did something to our heating unit that caused it to fail. My opinion only since there is no way to prove it, but it sure was a coincidence. The only good thing I can say about M&S is that everyone we came in contact with were very nice and took care of our issues promptly (did I mention that our $1900+ water heater developed a GAS LEAK less then 2 months after it was installed?). All in all, I don't think we'll be calling on Michael and Son again anytime soon. read more

Horrible experience with this company. Brought them into my home for a plumbing quote I was promised within 24 hours. Multiple calls to follow-up on missing estimate without any results. Finally, I began to ask for a refund for the $69 plumbing fee estimate charge after I attempted to call 4 times to track the estimate down and was promised I would be contacted by a manager who is the only individual who can furnish a refund. Needless to say, no call back or email ever and still trying to get my money back! Very disappointed given that this business is well known. read more

I called to repair the shut off valve for my outside spigot. It had froze and burst during freezing weather. Technician quoted me a price of around $650.00. When I asked why so much he said it was to replace the spigot with a very hi quality one and it was $300. I asked how much labor was. He told $350 for one hour. Why so high? To warranty the job. I declined service and went to lowes. Bought same $300 valve for $35. read more

The front desk is worthless. Our tech Pete was actually very informative and helpful. He solved our problems very fast (broken PRV) and we learned a lot about plumbing through him. However, the prices are way too steep, highway robbery even. To change the pressure reducing valve we were quoted $440. I did the job myself in 5 minutes with the correct part. read more

Note: Sorry in advance for the long review. We just felt like had a lot to say about Michael & Sons. The quick summary is that the poor management at seemingly all levels at Michael & Sons is the only reason for our negative review. We have nothing but good things to say about the technicians who did the work on our HVAC unit, but the customer service and HVAC management are poor enough to prompt us to write a negative review. Full review below. I absolutely detest writing negative reviews. In fact, this is the first negative review I've ever submitted. Typically, if I receive poor service I try to give the person the benefit of the doubt and assume that they are just having a bad day. However, I simply could not let this one go. I think anyone considering hiring Michael and Sons (M&S) should be aware of experiences such as our own. My husband and I reached out to several HVAC companies in the area to get quotes for our HVAC installation. Obviously this is a big expense, and one that we take very seriously. We ended up going with M&S even though their quote was slightly higher than others we received. This was our decision because the estimator was extremely professional and personable, and took the time to make sure we understood everything we were signing up for. We felt like we were in great hands and that the warranty and other benefits of going with M&S outweighed the better price of other companies. Two days after the estimate, M&S was at our house installing our new unit. I took off a day of work for this installation (as is typical for this type of work). The installation started around 9am and ended close to 5pm. I want to stress how wonderful the technicians were. They were very polite and considerate the whole day, and confirmed my feelings that we made the right decision and were in good hands. Unfortunately, the problems began that evening, first with a minor issue. The thermostat would not work with the fan mode set to "auto," only with it set to "fan." We spoke with the HVAC manager, Jason, that evening, who assured us that the issue could wait until the next afternoon to be attended. While his explanation seemed reasonable, he seemed more interested in dismissing our concerns than addressing them. He did however, assure my husband that someone would come to the house the next afternoon between 4-6pm. Things only got worse, as the next morning at 2am we woke up sweating. Our house was close to 90 degrees. We called M&S and spoke to a representative. We told them that we could make it through the night and that sending an emergency technician was not necessary. However, we did want someone at our house that afternoon to get this resolved as soon as possible (which for us would not be until we could get home from work the next afternoon). During the torrid 2am phone call, we expressed our concern that our brand new AC unit (that we spent over $6,000 on) was not working. The representative assured us that the the manager from the local office (Jason) would be in touch to hear our concerns and to make sure our appointment was scheduled for that afternoon. Every step of the way, when we were told to expect a phone call, we instead had to reach out to M&S to get any information. My husband called them at 7:30 am to reschedule our appointment for earlier in the day, and was told to expect a phone call at 9:00 am from the HVAC department. At 9:45, he again had to reach out to find out about the appointment, and was told it had been rescheduled for 2-6pm, but that M&S had neglected to let him know it had been rescheduled. He explained that a 4-hour window was inconvenient because of his work schedule, and that he'd like to have a better idea of when to get home from work (we understand that 4-hour windows are typical for this kind of work, but felt that our situation should be given more priority because of the inconvenience we'd experienced with a newly installed unit). M&S said they'd be unable to guarantee anything, but would try to have someone there before 3. At 2:10, my husband called from work (20 minutes from home) to check on what time the appointment would be, and was informed they were 10 minutes away, although no one had ever called to tell us when to expect a technician. They also said that morning they would have the HVAC manager, Jason, call my husband at 2:30 that afternoon, to hear our concerns. We never heard from the manager. While the technician was at our house for the second visit (which was a Friday afternoon), my husband called M&S (for the fifth time that day) to get in touch with the manager, but was informed the manager had already gone home for the weekend. He expressed his frustration, and was assured that the message would be passed on to the manager, who gets emails on the weekend and would "hopefully get in touch." He never did. About 48 hours after the second visit to our house, our AC unit stopped working again. At this point we were becomin read more

I'm not the type that likes to write negative reviews but I must share the experience with Michael and sons plumber! Called because my new Kohler Toilet kept running when the gentleman arrived he said I needed a very rear part and it would cost close to $500 by the time they ordered it and the trip charges. MyI husband told me to get another opinion I called Cary plumbing they came out for $100 trip charge and told me all I needed was a $1.95 piece to take care of the problem! BEWARE of Michael and sons please!!!!! read more

BEWARE! So first....I have never written a review but felt compelled to do so. I first called Michael and Sons for an estimate to reattach my external meter box to the house (it had come loose at some point and was pulling away from the house). Michael and Sons told me the whole box needed to be replaced and gave me an estimate of $3300. I just needed the box reattached not replaced but they assured me that it needed to be replaced.....Total BS. Michael and Sons sent an email confirmation of the estimate. I responded with what I thought about their crazy estimate. They called me within a couple of hours of my response and said "they may be able to complete the work for $500 as long as I would agree that there would probably be additional expenses once they got into the box". Needless to say, I declined their services. I called Weather Master, they were at my house with in an hour to provide an estimate. Very professional and knowledgable. They provided me with an estimate to complete the work for $225 and returned the following morning and quickly made the repair. Glad there are still honest and reputable companies out there that aren't trying to take advantage of their customers. Maybe it was just a rogue Michael and Son technician but i feel the guy was most certainly trying to rip me off with unnecessary repairs. There is a big difference between $225 and $3300. I will never call Michael and Sons again and will share my experience with everyone I know so that they are not taken advantage of. read more

Heat stopped working in gas furnace section of older HVAC. Of course this only happens when it's very cold outside. I have service contracts with M&S on my two HVAC sytems: my new M&S system and on this older system installed by another company some years ago. Called M&S at 8:30am. Fortunata was very efficient and showed concern that help was needed soon. Set appointment from 10am to 2pm. Service tech called to say he was on the way and arrived at 9:50am. Recognized the problem and fixed it in a few minutes. Then spent a few minutes explaining the circumstances to me. Excellent experience. Jeremy...excellent tech. read more

Most of their staff is great to work with and very qualified. Jasper Driver is the electrician who has years of training and provides perfect service work every time. The highest level of professionalism and friendly service is also provided for my heating and air conditioning needs by Joe Sider. There is one exception and that is their service manager. The company has, as you can see from other reviews, a reputation for exorbitant and ridiculously inflated charging. Today he shot himself in the foot when he gave me an outrageous quote for some needed electrical repairs. I have already arranged to have another company do the job. *Concerning their pricing, that job which Jason the service manager quoted at $1,200.00, was completed for me on February 5th for me by the other company for $193.50. Do the math. :) It is a shame because I had intended to give Michael and Sons the highest five star rating due to the skill and friendliness of employees such as Jasper and Joe. And I have up to now been a very loyal customer. However their pricing usually makes them a poor choice for me. read more

Michael & Sons was hired by Home Depot to install a water heater for my parents. They came and installed the water heater, and in the process of doing so, cut a HUGE hole in the drywall of my parents garage. Because of the hole, my parents water heater will not pass inspection by the Town of Apex. We called them to come back and fix it, and they refused, saying they don't do that type of work. So, they created the damage and then they can't fix it? DO NOT call Michael and Sons for any reason. What bad business! I will never set foot in Home Depot ever again and I will never call Michael and Sons ever again. It's terrible that when mistakes happen, they will refuse to do the right thing. read more

What a pleasure it was to hear I needed almost $2k worth of HVAC repairs to stop water from leaking out of the drain pan. Ok, sure. Sounds legit, let's get it done. Installation crew comes out on Tuesday May 31. 2 guys work for 2 hours to make the fixes: reset unit, replace plenum boxes and bypass damper. $500 an hour per guy seems like a great deal to someone I suppose. Then, Friday, June 3, a mere 3 days later, what happens? My AC stops working. How can this be I say to myself. Surely $2k worth of recent repairs should buy me more than 3 days of cool air. Alas, I was wrong again. But no worries, I'm confident when I call my good friends at Michael and Sons they will take care of the issue promptly given the circumstances. Nope, wrong again. They can't get anyone out before Monday. No empathy from the call service lady. Just "that's all I can do." Awesome. We get a nice June weekend with no AC for the low, low cost of $2k. But at least she did make good on her promise to have a "manager" call me back. I get a phone call Saturday morning June 4, and much to my delight, it's like de ja vu. He can't do anything for me either. So, yeah, thanks Michael and Sons for allowing me to pay you literally thousands of dollars to sabotage my AC. read more

I called Michael & Son to replace my water heater & they were fantastic! The plumber took the time to explain all of the options that were available to me. I chose to replace it and was really amazed at the care the plumber took in an effort to keep my home clean. Not only did he wear shoe covers in my home the whole time, but he must have spent an extra 1/2 hour laying drop cloths down EVERYWHERE to make sure my white carpets would remain clean as he took my old rusted heater out of the attic. From my initial call to the completion of the job (and follow up), I found them to be very professional and really appreciated their attention to detail. read more