Wow!! Excellent team of professionals! Zach came in and did a duct cleaning and was informatively, kind, clean, and went the extra mile spraying a sanitizer in my return, this is going to help my wife's allergies for sure. Reggie was also the man when he first looked and diagnosed my HVAC system. He explained what needed to be replaced, and taught me alot about the system it's age and coolant. I highly recommend any of these guys including Joe who helped us looking at different options to use for the replacement. Very knowledgeable and not pushy. Awesome job to you all. I look forward to doing business with them in the near future! Really happy customer! Thank you! read more

No stars. Initially happy that Michael and sons were able to come out as an emergency two weeks ago when the ac went out. It was a miserable hot Raleigh weekend so we were thankful that the air was working again when the technician left. We opted for the upgraded "better" plan that cost a few hundred dollars more that included a surge protector, ac and heat tuneup and electrical and plumbing inspection. Fast forward not even TWO weeks and the ac is down again. We are not people that blast the ac. Usual temp is 72-74 degrees. They came back out and got things running again and said everything was good to go. NOT EVEN TWO HOURS later and the ac is down again! Thankfully the weather has cooled down 10 degrees but it is still 80 degrees in the house. At this point, I just had all I could take. Asked Michael and Sons to refund our money and they declined and said they will send another technician out the next day. We paid a pretty premium for poor results. Would not recommend this company. read more

I'm sad to see so many poor reviews on Yelp (note that Google and Facebook have much better reviews, so check those out if you're using reviews to research which company to use), because I have been very happy with the services we received. We even called around to check pricing, because we at first thought what they were quoting us seemed a bit high, but it turned out to be industry standard for the equipment and install. So, pricing is industry standard, but customer service has been fantastic!!! IMO, what keeps me returning to a company is how they treat their customers and I have to say that the two techs I dealt with, Nick Lewis and Everett Collymore, went above and beyond. Nick especially made sure I was happy with everything before he completed the job. I'm happy with the finished project and will continue to call Michael and Son Services for any of my needs that they can assist with. read more

I am very pleased with the work done at our home. The house was built around 1980 and had all of the original plumbing. Our repairmen took time to explain everything to me and made sure I understood what they were doing & how much it cost. They were both very professional, they took care to clean up and not track up our floors, and they worked very hard. Everything is now working like a charm! I would not hesitate to call them again if future problems arise. Great job!!! read more

NEVER NEVER USE THIS COMPANY! My tenants called this company since I was out of town and unable to get them my normal company contact info. They came to the property and "diagnosed" that my new heating system motor was broken. The tech then said it would be $1200 to fix it- I let him know that this unit should be under warranty and that he should make sure to look into this with the manufacturer. He then called and confirmed that YES I was correct and how he should have thought to do this and I would just be charged for labor- he said it would be $475 PLUS a $89 diagnostic fee. I was confused as I have used other companies and let them know this repair is simple and should not cost more than $250. I let them know that I thought this was highway robbery and that I would be calling Marsh Heating And Air- my normal go to team. Sure enough they said this was under warranty and that to replace the motor the charge will be $175. I then called the manager back to let them know how disappointed I was in their lack of professionalism, he was very rude to me and said he didn't care and he was going to charge the fee even though his technician was not able to competently do his job. I gave the manager numerous opportunities to admit they made mistakes with the visit and all he said is that " he would counsel the technician" but he would not waive the service charge- this is insane since I seemed to be the one training the technician. I hate to leave negative reviews about anyone but in this case it made me upset that they would treat customers this way and way overcharge for their services - I felt compelled to warn others. read more

Aaron was great! Michael & Son always has the friendliest, most knowledgeable folks and Aaron was no exception. He showed me what was wrong and walked me through the steps - and was such a joy to work with. Michael & Son has a customer for life in me. read more

Not reliable. I scheduled services with them between 8-12 on a Friday. After taking time from work to ensure that I could be at home when they come, I get a call that they will not be coming out because I am outside their area of service. To clarify, this call came at 8:11 on the Friday they were supposed to be here. This should've been identified when we tried to schedule services--not during the time they were supposed to come. Absolutely shocked that they cannot identify their area of service when they schedule services. Do not use because they're just a waste of time. read more

What happened to Michael & Son? 2-3 years ago they were great. Had maintenance contract all was well & reasonable. Lately they have been sending out people who do not seem to care. Two months ago we had our HVAC "inspected" under contract. The guy was young and inexperienced. Came without proper supplies (whole house filters or UV lamps). Spent 10 minutes looking at system Today it is broken and 3-4 days for an appointment. Called Progressive instead. Bye-bye Michael & Son. read more

Brad (Plumber) with M&S is great. He is professional, courteous and friendly. He knows what he is doing! We always ask for him with any plumbing issues we have had. read more

Very disappointed and frustrated with M&S. Had a plumbing appt made over a month ago to support plumbing for a new dishwasher (adding one in cabinet next to sink). In addition, new cabs and sink to be installed and needing plumbing stubbed out and then set up for new sink, no garbage disposal. Called on day of appt as had not heard from them to find out ADMIN had cancelled appt as they "don't do DW". Mind you, they were not installing. No call to customer to cancel documented. Attempted to reset up as cabs were being removed next day. Asked if need a new stop valve, IDK I said. Intake said they were not a plumber, I said neither am I, that's why am asking for plumber! Intake took back to admin to confirm appt. Came back we can do all except dw. Again, said, they were not installing just needed plumbing line set up so it can be installed. "No, can't do" Assured me this is something they can do as plumbers. She did not know why they could not for this order other than, we don't do that for your service are (Durham city). Needless to say, did not use them at all, nor will I be going back to them. Poor, Poor customer service and makes no sense. No alternatives offered, no reason why they could not have informed me earlier other than "sorry". No offer to discuss with "admin"! read more

UPDATE: I had the opportunity to talk to Maurice from Michael & Son and he sent me another plumber team to install the faucet and resolve the problem. I am very happy how they handle the situation that I had with the first appointment. Thanks, Maurice and Adam (technician) to promptly resolve the problem on the day after. I would give 5-starts if this team was the first to respond the service request. Unfortunately, I have to average the stars review. ===================================================== Run away, they want only to take your money. The plumber came to my house to fix a leak in the faucet and diagnose why I had water in the water heater pan. His knowledge about what could be happening with the water heater was almost zero. He just looked at the age of the water heater and without running any test just said needed to be replaced. He even shook the water heater to see if more water comes out. It did not. He said it could be the pressure relief valve, but he could not say for sure. He sad "I can replace the valve, but I can not guarantee. Then, if you see water coming back again, you have to replace the Water Heater". I asked how much to replace the valve and he said $279. Asked about replacing the water heater, he said around $1700. Then I moved to the second problem that I had (a small leak in the 1/2 bath vanity). The looked and he said the leak is coming from inside the vessel faucet. Then he said it need to be replace. I asked if he could replace and he said he didn't have the faucet part in the truck to replace. I offered to go to Lowes and buy the part and he said he could not wait for it and could return next day. I asked if they would charge for another visit and he said yes. He said you have to pay $69 for today's visit and it will not be refunded during the next day services. He then told me that if he buys the faucet and bring to next day service, I would be refunded the $69. I asked how much he would charge for the faucet and he said I would be looking for something between $700-$800 (only for the faucet). This is outrageous!!!! I paid the $69 and he left. I started looking online and I found a decent vessel faucet at Lowes (near to my house) for $129. When I left to buy the faucet (20 min later), the plumber was still sitting inside the Michael & Son truck in front of my house. I told him that I found the faucet at Lowes and I was going to buy it. Of course, when I came back he was gone. Be aware, this company don't want to help you fix your problem in any way. They are targeting your money!!!!! Run away!!!! read more

Update:This matter has been resolved AFTER taking the company to court and successfully obtaining a judgment against them in Wake County Small Claims Court. It is a shame that it took the intervention of the courts to obtain a satisfactory resolution. I will NEVER do business with this company again. I wish I could give this company negative stars. That is how bad this experience was. The whole issue started with a strange noise in one of my bathrooms. When the toilet would flush, it would sound like the pipes were rumbling through the wall. Long story short, we contacted Michael & Sons. A nice gentleman (or so we thought at the time) by the name of Everett came by and told us that we needed to replace the pressure relief valve. He specifically suggested that we try changing it ourselves. He told us it was like "screwing in a garden hose." The water pressure was not measured on this visit. Everett also told us if we had any trouble with it to give them a call. We followed Everett's instructions, and to make a long story short, it was not like screwing in a garden hose, as it turns out the PRV that we purchased from Lowe's did not fit our piping. We called M &S after hours and Glenn serviced us. During the process, Glenn commented that our PRV was in pretty good condition, and he even showed us that the washers were still fine. At some point, it came up that we were replacing the PRV to settle the noise between the walls. Glenn emphatically told us that would not solve our problem. (Note: We still have the documentation that states this.) Naturally, we were shocked and appalled by this revelation since we had been told something entirely different. In summary, for the next two days I went back and forth with the owner, Lou, and the manager, Duane. Both of them were full of excuses. They could not fathom that Everett told us such a thing. Lou even had the colossal nerve to blame my husband, and then when that didn't work, they threw poor Glenn under the bus, calling him inexperienced. Even with the all of these atrocities, I still entered into a temporary truce with them, meaning I would keep a look out to see if the sound return, document, and then we would decide what was next. Well, I did all of that, and surprise, surprise, the sound returned multiple times, not just in the original location but in my master bathroom. Every time I heard the sound, I became frustrated and angry. I paid this company over $500.00 for a worthless repair that did not even solve my problem. After multiple times of hearing this noise, I decided that I wanted nothing further to do with this company. (Luckily, I was able to find someone respectable to assist me.) I requested the cost of the PRV be refunded to my credit card minus the cost of the after hours visit. I also told Lou to retrieve this worthless PRV that his company installed that did absolutely nothing for me. I have heard nothing but crickets from this gentleman. I will remind you that if the water pressure had been measured prior to Everett dispensing advice, this unnecessary repair could have been avoided. Lou, nor Duane had no explanation as to why this was not done, yet that had excuses and finger pointing for everything else. I will be the first to admit. I was extremely naive and trusting with this company. I will not make that mistake again when I hire another contractor. I am under no illusion that it will be an easy fight in getting my refund, given the arrogance of this owner, but I plan on fighting him tooth and nail for it. I am still on the fence as to whether this company is ethically and morally challenged or incompetent, but in my opinion, I would THINK TWICE ABOUT HIRING this company to come into your home. I can not in good conscience let others make the same mistake I made. Save your self the unnecessary hassle, and in my case the worthless repair. The owner, Lou, will have all kinds of excuses on this site justifying his actions, (which I can dispute with documentation, I also have the original PRV, which is in fine condition in my possession) mark my word. My advice to him is to save it for court. I TOOK THIS COMPANY TO COURT AND WON A JUDGMENT. read more

Sounded professional enough on the phone; that's where it ended. Set up an 8 to noon window for estimate and installing a gas line to the kitchen. Was told I would still have to pay $69 if I did not take their bid. Finally, at 1 p.m. someone called to say they were too busy and would not be able to do the work today. I declined to re-schedule. And where is the $69 you now owe me for ruining most of my day? read more

I asked if they could reinstall my kitchen sink. I explained that I just had a new counter top installed and needed someone to reinstall my sink, plus that I had a couple of leaky faucets that need to be fixed. Mike the person I spoke with said that would be no problem, so I set up an appointment for them to come out. When the plumber (Josh) arrived, he looked at my sink and informed me that he did not do that type of work that I needed someone from their other branch to do that. I was a little upset but since he was already here, I had him fix my leaky faucets. So the main reason I had them come out was not taken care of. Would not recommend them. read more

completely incompetent. to the point, they don't even try to seem legitimate. this is a scam operation. run, don't walk away...

Not likely that your company would ever cross my mind when I think of hvac plumbing or anything else you offer. After talking to numerous people about your company I come to find that your company's main focus is in selling your home Care program and that service is sold at a 95% markup. Not to mention your quote for a compressor for my broken system was outrageous. 3000 bucks...really? But like any company with a good marketing team you'll make it for a while. Until your reputation catches up with you. And it will. read more

Michael and Sons must have a fortune to spend on advertising. Morning TV is flooded with their commercials. What a shame they can't earn repeat business. I called to have a wonky toilet fixed. I've replaced the flapper myself in the past, no big deal. This time it just wouldn't stop running no matter what I did to adjust the valve. Since I was just prior to going away on business, and I didn't want to come home to a flooded bath room, I called MandS, mainly due to the relentless commercials. Now get this: the girl who showed up took one look inside the tank and said I had two choices, I could replace the tank to the the tune of $400, or she could turn off the water valve, and since I have 2 other toilets I could just turn it on when I needed to flush. WHAT? Are you kidding me? For this ridiculous service call I gladly paid $60 to get her the heck out of my house. Your going to send someone to my house to tell me to replace an entire tank when it is the valve stem that is leaking? Or cut the water off and not use it since there are other toilets in the home? So here's what I did. I turned it off, and took my trip. When I got back, I pulled up a few how to's on you tube, went to Ace Hardware, bought a replacement kit for 12.99 and drained the tank, replaced the valve, cut the water back on and voila! Problem fixed. Guess I know what I'll be doing when I retire! And by the way Zero stars from me and never again will Michael and Sons get my business. read more

Please stop and read this message. Michael and sons overcharged me by more than $300. They charged me $416 for a regulator and I found out later by another HVAC professional that the total charges should not have been more than $150! They also charged me $115 to re lite a water heater pilot, something that should have taken them no more an a minute. Lastly, they gave me a quote for a new water heater for $1859.00. I was given a quote by another company for $800. They quoted me over $1000 above the going rate. I will NEVER use this company again. read more

Took off work and waited at home for four hours. Contractor never called or showed. Really?? I called only to find out it may be another hour.... Really??? Terrible responsibility on their part. Tried to get them to come first thing in the morning.. Not! I guess they are too busy and too big for their britches. read more

Does the job right but M&Sons quoted me 30% more than Lowes for a service. They would not pricematch NOR would they honor either of their own valid printed coupons from Val Pak and others. Why waste money on print ads? bait and switch? read more

Excellent job! Michael and Sons quoted me up to $1,000 less than a few other RDU plumbers and completed the job within 24 hours. Would highly recommend! read more

Chris was an absolute delight to work with! He was friendly with my dogs, very thorough with what the issues were that needed to be fixed and why - and upfront with me about costs, etc. I will definitely be using them in the future, as they have a customer for life! read more

Our tech was friendly and worked hard to fix the problems. In addition he was kind enough to point out a colony of fire ants in our front lawn because we have a small child and he was concerned. He was incredibly helpful and answered all questions that I had. I'm very pleased with the service and will make Michael and Son my regular. read more

Very disappointed with my experience with your company today. I've used M&S a couple times in the past and liked the tech's and services they performed. The tech today was great he was nice, helpful and understanding. Today, I had an HVAC problem. Diagnosis was quick and I was quoted $1700+ to fix the furnace with 2 parts. The Tech stated it was a "flat rate" in his book for these repairs. When I researched the parts I needed, I learned they are essentially "plug & play" parts and available locally for less than $250 (control board and inducer motor). I appreciate your company isn't a charity but a $1700+ estimate for this repair is confusing and very disappointing. You've lost my trust, my future business and my referrals moving forward. If you wish to discuss this, you can email me and we can talk discuss. Update 2/12/16: A few days after this incident, I was contacted by someone from M&S who was going to "look into the situation" and be back in touch with me. Never heard another word. M&S lost my business and anyone who ever asks me for a referral. Additionally, left this same review on their company website. They removed it the same week. read more

Requested service 14 Feb 2020 for shower repair Technician came next day (Friday) he diagnosed problem and called his Supervisor to find part which he said would be here next week Tuesday. I pd. The whole bill at that time. Called following Thursday since I hadn't heard anything from co. I called plumbing Supervisor Brad(?) he called me back within 20mins and said part hasn't come yet and should come next day (friday) and Technician will come install. Nothing on next day and following Monday Technician called to apologize that he had been sick and hadn't been to work in 3-4 days. I asked him what's up with part and why wasn't it expedited since I paid up front, he had no answer and said he would call back. I waited 3-4 more days with no calls ref status of part or update. I then called to speak with Brad's Supervisor, he wasn't available so I left message with operator and never got a call or any response from anyone else. Two day later Technician called and said part is in and it came from Italy? He said he will be there next day 0830 to install, I told him I wanted part# of part when he came. Next day Technician didn't come at 0830 and no call. Then around 1130 Technician called and said he is on a job and he ran into more problems and he would have to reschedule my job. I told him NO WAY! I told him to get someone else to come but Iwanted it done today if it takes until 1100pm. He said he was only one and he would call when he's done with current job. Technician called me at 4:30pm and said he was on the way. He installed part but worked different patterns than old part I told him to just get it to work. He left at 7:30pm. I went on Amazon with part # and ordered the same part made from same material with same stamping and it arrived in 2 days. This is second time I used this company. First time it was total professional top rate work and call back to schedule install of new part within 2-3 days. This time was totally different I don't blame the Technician as he seemed to be new on job but his Supervisor (Brad) and the head Supervisor are awful at customer service. I got no calls to update on long ship time or ask if I need part in timely manner. I definitely done with MICHAEL'S AND SONS company! Andre L read more

Wow.. I wish I hadn't been in such a hurry to find someone before I read reviews! I guess having no heat in December will do that to you!! I had an appt this morning between 8-12. I took the morning off to be home. By 12:20 I still hadn't heard anything. Called the M&S office to see if they were still coming. I get put on hold for a minute and then "yes, you are next". What does that mean?? I asked how long they are estimating because I can't sit here all day. She puts me on hold again. This time a man picks up the phone. They still don't know when but how about tonight?? Seriously?? Why doesn't someone call you at 10 or 11 to tell you they are running late? I work with clients all day that I have to keep appointments with. I always consider their time when I am running late. Thinking that people are so unimportant that you can just let them sit and wait is unacceptable. I've already made an appointment with one of your competitors for tomorrow morning. Their window of time is only 2 hours.. Don't bother with the form response of calling customer service. I don't have time to waste on you. read more

I have a pipe break/leak that involved three different departments of repair work, electrician, plumber and Heating/Cooling or HVAC. It was really convenient to have one company coordinate the three services. All three specialists were neat, experienced and efficient. True professionals. I was very impressed and appreciated the great service with competitive pricing. read more

The technician, Marshall, called me when he was on his way to my office. He removed 2 large crystal chandeliers and replaced them with the fluorescent fixtures that were originally used in the space. He was thoughtful and did a very good job. I had let the lady who confirmed the appointment know that the fixtures were heavy and it would have been better if they had a two man team, instead of me chipping in to help hold the fixtures as they were being taken down, but that is only a minimal thing. This is the 3rd time I've used Michael and Son's and they keep providing me excellent work! read more

Called M&Sons at noon and they came out and fixed my AC problem at 6PM the same day. Our technician Chase was very knowledgeable and got the job done quickly. He went above and beyond to ensure our satisfaction. My house is ice cold again for the first time in months. People make businesses what they are today and our experience could not have been better with the people that assisted us. Thank you and we will be doing business again. read more

They charge $30 just to come to your door. I had to shower drains that needed some hair removed. They quoted me at $398 PER TUB, no thanks! Maybe if they did not drive around Mercedes work trucks they wouldn't have to overcharge so much. Do not waste your time on these guys! read more

As a few others have mentioned, I have absolutely no problem with the service I received. I was in a pinch when a circuit in my house went out and I couldn't resolve the problem. The technician came out almost immediately and was very friendly and helpful. The issue is really just the prices are outrageous. The good news is that they were very upfront and professional with the cost structure and asked at different points along the way for confirmation before doing anything. But just make sure you do your homework beforehand because I nearly ended up paying $175 for a GFI that I didn't need and could get at a big box store for $15. read more

This was our first experience with Michael and sons.... They were so professional and prompt. I feel like Rob knew the problem right away!

Hello: I am not leaving any stars. When Michael and Son came to this area they were wonderful and they installed a hot water heater that is located in a difficult space. They could not have been nicer. I saw no reason to not call them to install a sink and faucets in a bathroom. Not a hard job, and it takes very little time. They sent a lovely young man out and he had problems, then another man came out as my hot water faucet was leaking......and this was a year ago.......and now I cannot use the sink at all. They know this, but never made an attempt to refund my 884.10 price that they charged. I thought the price was high but I paid them. To make this story short, I hired a local plumber and he fixed the faucets and the leak and after a year of not being able to use the sink it is nice to use it. All of this to say.......check who you hire.....get recommendations from your friends. I did not and it cost me a lot of money read more

I don't usually write review but I will this time. Friday, the day of the 2016 blizzard at 4:30 PM, our furnace went out. I called M&S because I've seen their trucks everywhere. The dispatcher told me that they would send someone that night, but that she couldn't confirm a time. Less than 1 hour later we got the call that someone was on their way. The person that was sent was a "junior" HVAC guy. I understand that everyone needs training and the kid was polite and respectful, but did not know his business yet. Once he thought he had it figured out he called his company to have someone sent out the next morning with the piece he thought was needed since they didn't carry this part in their trucks. I was afraid that since the blizzard was predicted to come in Thursday night, their tech would not be able to get out to our home and we'd be stuck without electricity for the entire weekend. HERE'S WHERE IT GETS GOOD! At 06:30 I received a call from Tom, he asked if he could start our way so he could get started before the snow fell. I was thrilled! Tom showed up by 07:00 and was a Senior Tech. He definitely knew is business and found that the issue was not what the previous tech had thought at all. We actually had a collapsed air exchange in our crawl space as well as a thermostat that had some programing issues. Tom fixed the thermostat and my husband and I fixed the crushed vent in the crawlspace. Our heater has never worked so well. I had also set up their free inspection for the plumbing and electric. Kevin the electrician and Tucson the plumber came for the inspection the following Tuesday. Both gentlemen were polite and respectful and both would be on my list to call if ever we needed their services. It's hard to find good customer service these days and that's just what we got from Michael and Sons. I would have given 5 stars if the first tech would have been a bit more educated before he was sent out to diagnose a problem. read more

I am so impressed. Our hot water heater finally went ca-put & I just hired the first person who could make it out. I had an electrician AND plumber come out. They were BOTH on time, and called 15 min before they arrived to make sure I was there. They were both well spoken, friendly, and highly educated. They put protective liners over their boots when walking into my home and cleaned up the mess they made replacing my hot water heater. I found a $100 off coupon online & they waived my service fee since the hot water heater needed to be replaced. We discussed going tank-less, and I was happy that they weren't pushing the most expensive option. All and all I was very impressed and satisfied with their work. read more

I needed a light fixture replaced on the second story on the outside of my house. If we had had a long enough ladder, my husband could have done it easily like he did all the others around our house. Alas, we did not. I was impressed that they were able to arrange the service the same day. After looking at the job, the electrician gave me a quote: $160 to replace a simple light fixture! When I commented on the expense, his response was that they were more expensive but they provide the best customer service around. For some reason, after the light was installed, he couldn't get it to work (it was a motion detector to be used at night, and this was obviously during the day). He said it might work at night, motion detectors can be funny, but he couldn't be sure. I asked if he would come back to reassess the next day if it didn't work and his response was "that's not my call, I don't run the company." Of course, I asked him to get the person who owned the company on the phone and get confirmation that he would come back if need be, and explained that I did not plan on paying over $300 to have this light fixture installed. He did so, only after I asked. Luckily, the fixture worked that night. I was never called by the company to see if it was working, however. Some customer service! read more

Horrible Customer Service. Paid $950 for the insides to 3 toilets to be replaced on 2/2/18 at a property I manage, for the same price I could have gotten 3 brand new toilets. Tenants moved out 2/15/18 and new ones moved in 7/15/18, house has been completely vacant and unused between the dates. New tenant stated 2 of the 3 toilets do not flush. Called to get this fixed, was told it would be another $69 for them to come check since it's past 30 days. Will never use again and will express my opinion to any one who asks. read more

They forged a check. Let me repeat. Michael and Son's committed forgery on a check made out for services. The service was terrible. They caused damages which made their repairs fail inspection and then would not fix the issue. Then they cashed the check THIRTEEN MONTHS later than it was written for. What's worse, they then circled and initialed the date saying "date ok" as if they wrote the check and cashed it. They did not contact us before doing it, which caused an overdraft. Additionally, they have not contacted us after we requested to talk to the manager Duane. DO NOT EVER USE THEM FOR ANYTHING EVER. If I could give zero stars, I would. read more

Always prompt service, even on Sundays! Today my wife dropped her ring down the drain, they were here in an hour, got it out, no charge! Always pleasant workers, clean up after doing their work. read more

We've used Michael & Son Services Raleigh several times for plumbing, electrical and HVAC. This last visit was to replace our 2 older water heaters with a tankless water heater. Joe L was our technician - he has worked on our house in the past and we were glad to make this switch with him as our assigned tech. He kept us informed during the entire process. The work was completed as promised. He and his assistants are diligent in their work. They are professional, courteous and friendly. We will keep using M&S for future issues. read more