My husband and I usually do most of the repairs my parents need at home. During the pandemic, we have been unable to visit. When My father replaced two outside lights and lost power to part of the house, they called Michael and Son. My parents agreed to a $169 emergency charge. The person who took their call refused to give them any sort of estimate for the work.The technician came out and told them he'd have to charge for removing and reinstalling the lights. The process involved a few screws, uncrossing two wires, and reattaching the screws. The whole process took under 30 minutes. The invoice showed a charge for $230 for one lamp, $88 for the other, plus the $169. I find this insanely ridiculous for the time and effort it took to do this work. Had my parents not been an elderly couple, I wonder if they would have charged them such an exorbitant fee. Not only that, it took at least five calls to get any sort of explanation for the charges. The explanation was utterly ridiculous, claiming that the $88 charge was a deeply discounted charge for unscrewing and reattaching a light having done nothing to it at all. Stay away from these abusive jerks. No wonder they "give away" money to schools. They are trying to make themselves feel better for their predatory behavior read more

My experience was terrible! Not only will I not use them again, I would tell anybody in need of any services offered by Michael & Son NOT to use them! I was seeking a new plumber because I felt like the plumber I usually called was charging higher than average prices. I had a toilet that wasn't flushing because the handle was broken. They came and said the brand of handle wasn't a brand that they typically had in stock and they would have to order it. Two weeks later I had to call to find out what the delay was about. They told me it was finally in and they came within a few days-It was the wrong part! After another 10 days I had to call again and they said it was finally in and we set an appointment for a few days later (this is a month from the time they first came). On the day they were to come they called at 12:30 to say they would arrive between 1 and 4. The repairman called at 4:30 and arrived at 4:50! I learned my lesson-you get what you pay for. The plumber I previously used may be more expensive, but they come when they say they are going to and get my problems fixed within a reasonable amount of time! read more

Very pricey!! $420 to blow a clogged drain line and vacuum up water in drain pan on HVAC....less than 1 hour worth of work. Was told they are a flat rate company, therefore, they charge whatever they want. UPDATE: Offered discount on future service since the $342/hr technician (dude with a vacuum) plus $89 diagnostic fee seems to be correct to them. read more

I should have known after seeing their avg rating of just 2 stars. I give them 1 star. Bonnie the operator/scheduler was awesome. Then I wasted 3 hours waiting on my appt. Before the technician called and said that "they do not work on these type units". What a waste of TIME! Should have known that up front. Horrible company. read more

Hired Michael and Sons for a troubleshooting service on a brand new HVAC system. Very young service technician arrived, spend very little time and said the drain line was clogged and would need to be cleared. Not being an HVAC expert, we agreed to the service despite the scheduling person informing us the initial $95 fee for the service call would credit to the service if needed and completed at that time. First Lie! They refused to count the $95 towards the service. Then the service person "cleared" a clogged drain with a chemical (per manager eVat). Drain not rinsed or confirmed clear. Called back again Michael and Sons 1 week later, as the system still was not working. New service person arrives, does a thorough troubleshoot. Determines return vent was blocked by tenants couch. Defrosted unit, moved couch 6inches and it worked. Being more thorough he check for any possible leaks and checked the drain only to find gunk in the base of the line, so decided to rinse it with water. When this was done it FLOODED the neighbor downstairs living room. Chemical had sat for 1 week and not been rinsed. Then Michael and Sons charged us for that service on top of the prior charges, refused to do anything to fix the cut drain line, the flood and collapsed ceiling for my neighbor, her chemical stained couch (water would've just dried). Beyond words how lacking their management was in any followup. Jason, manager, refused to call me back or my neighbors landlord. read more

Two words...rip off 1. $69 service fee 2. Only needed an outlet and a switch replaced and they were going to charge over $400 3. They were there over an hour "diagnosing" the issue after I told them what the issue is which was clear as day. Ended up having another company do it for almost a quarter of their price. read more

I needed my septic tank pumped so I googled companies and Michael & Son popped up. They had an advertised price of $299 which I feel was reasonable especially from a reputable company. I set up the appointment and they gave me a time frame of 2pm-6pm. When they showed up at 7pm, his first words were "Do you know where your tank is?"... luckily I did know the vicinity but that should be something that they have. All other companies do. Then said it would be $350 to pump it. I said that they advertised $299 and he did end up honoring that. It THEN he said that it would be $260 per side extra to dig down to it! That's $520 more and this was NEVER mentioned on the offer, phone, or by the tech when he was on the way. Very misleading and obviously purposeful. Extremely unhappy and honestly a little offended that I was cornered like that. I sent him away. Horrible experience read more

The two gentlemen who came to do repairs were very prompt, professional and helpful. They walked me through each thing they needed to do to make the repairs before completing them, and left me feeling very reassured! It was right in line with the cost I expected. Will definitely use them for plumbing/ water heater repairs in the future. read more

My wife and I have used Michael and Son for electrical service, plumbing and some AC problems. In general, they have been responsive. The quality of service is good. The drawbacks, so far, have been that the technicians vary. So, we might get one electrical tech for awhile and then it will be someone new, who has to familiarize themself. In addition, they are on the expensive side, but sometimes negotiate better pricing if pressed. I think they would get better reviews if they gave bottom line pricing and stuck to it. We continue to use them and hope we will eventually get a free pizza! read more

See other reviews about price gouging. I called them to install an outlet, and the quote they gave me seemed outrageous, so I got a second opinion, also from a licensed electrician, who did the work for less than half of the Michael and Sons estimate. Some specifics: the M&S technician told me the permit was $250. The other electrician did it for $110. Obviously, they can't claim that was a "better quality" or something, because a permit is a permit. The M&S tech also told me the part "at cost" was $300. It was $90. To add insult to, uhm, insult...they charge $69 just to give an estimate. Who charges for an estimate? That should have been a warning flag. So they pressure you by telling you they'll comp the $69 if you use their service, which means you have to swallow the $69 just to make them go away in order to avoid being ripped off. I was having an outlet installed for an electric car, and I live is a fairly nice neighborhood, so I'm sure they just figured I was easy pickings for overcharging. No, thanks. read more

First of all, am not writing this review to put anyone down but sharing my experience with this 'reputed' company. Long story short - STAY AWAY FROM THEM! Now the long story. I had a gas smell coming from the attic yesterday morning and immediately called Dominion Energy who promptly came and shut off & locked the gas supply. Next task was the toughest to find a reliable service provider to diagnose the cause and fix it. Some of the names that were suggested were busy and did not have appointments available for the day. FB ads showed 'Michael & Son Service' with amazing reviews. Decided to call them and was able to get an appointment for the afternoon. A guy named BXXXX comes in at the opportune time. I explained him what had happened. The first thing he asked me was to go ahead and turn ON the gas supply & I was like - "are you serious"? (the Dominion Energy technician in the morning had told me that the HVAC person doesnt need to turn on gas and if he tries to do that he should not have got HVAC certification). When I told him that & also his certifications, he asked me to wait and get instructions from his supervisor. After making me wait for 45 mins he told me that I was right and it would 'air compression' test & blah blah blah (technical jargons) which would cost me $660 to diagnose the leak. While my intention was to get the job done, first, his lack of knowledge and second lack of confidence & crazy diagnosis charges pissed me off and I refused further service. Who knew how much they would have charged had I committed to go with them. After he left, I called back their customer service to complain for the time I wasted with them & to request a refund for the $74 'dispatch' fee but to no avail. Later I had conversation with their Customer Support Manager - Maurice Noori but again, to no avail. While $74 fee is no big deal, I firmly believe they should employ skilled technicians who know their jobs and provide confidence & trust to the customers that their issues will be solved with no issues WITH reasonable charges. Crazy fees coupled with inexperienced technicians would not make people happy especially in these trying & tough times. Update - Am happy to write that I was able to get the same job diagnosed and fixed for less than half that diagnosis fee from someone else (can share their number if you PM me) but once again, PLEASE STAY AWAY FROM THIS COMPANY. read more

I would like to share my experience with dealing with Michael & Son Services located at 4001 Atlantic Avenue in Raleigh, NC,27604 My Name is Roger Broyles and my wife, and I reside in Winston Ridge in Youngsville, NC. A LED bulb had stopped working in the kitchen which is about an 8-foot ceiling. The three remaining bulbs were fine. I asked my wife if she could find somebody on Home Advisor come to replace the bulb. She came up with Michael and Son and said they can come to the house on 4/27/21. It so happened that day I was at UNC REX for an infusion due to a recently diagnosed cancer. While I was there, she had called me twice regarding the price, but I missed the calls. She was concerned with the price and replacing the other three bulbs. I had completely forgotten that it was the day that the bulb was being replaced or wiring if needed. Once I got home, I asked her how much was it? She explained he came to the house did not need his ladder instead used our stepladder. He said it was no more than a bad LED. He left and went to his office to get a bulb. He then called and said they did not have that bulb in stock (soft yellow) it can take 1 to two weeks to get it in. However, they do have four other bulbs in stock, of the same color(white). My wife did agree to four bulbs, because he said the other bulbs could die at any time. She said he return with the bulbs shortly after and was out the door in about 20 minutes. He took the old bulbs with him. She gave me the bill and I was in shock $509.01. I called Michael & Son at the same day at 6:11 PM and spoke to a woman in their customer service. She said it no problem they will merely return the old bulbs and replace the new one and only charge for the new bulb. They will be back out on Thursday to do the job. I asked my wife where the old bulbs are she said he took them with him. I decided to call back Michael & Son and spoke with Mousa at 7:13 PM. I explained my concern that they will throw away the old bulbs. Mousa said he is writing a message at this moment and alert them not to discard the bubs. On 4/28/21 I spoke with the Manager of Michael and son. I explained the reason for the call and asked if he could replace the old bulbs. He said the old bulbs were discarded and my wife had signed a contract. I informed him that I was undergoing a cancer treatment failed to answer her calls. I asked can you cut me some slack on this bill, some degree of compensation. He said sorry she signed the contract. I mentioned would it help to know I am a Vet and he said no. I said I can see I am getting no where with you is the owner available. He said no he will have him give me a call. You be the judge do you feel they could have done something to make me a lifelong customer? Roger Broyles read more

On January 4th we had a clogged toilet on the first floor that was causing back up in the shower next to it. Michael and Sons came out and immediately suggested it was our main line ... not the line from our toilet to the main line that was the issue. We unfortunately believed him. He charged us close to $900 to water jet our main line. 45 minutes later he was gone. The water in our toilet never seemed to flush correctly even after he left but it had stopped backing up into the shower. Well today it started again...only 3 weeks later. We called M&S to come back. Can you believe they said "we don't warranty our work" ? What? After much back and forth they did finally send a tech who literally just told my husband that he really doesn't want to remove a toilet today and then proceeded to tell us it would be 1k to snake a toilet. My husband just told him to leave at that point. No integrity. They just want your money for the least amount of work. If you love your house, do not call Michael and Sons to do any repairs. read more

The $69 A/C tune-up special is a bait-and-switch scam and waste of money. Instead of cleaning my A/C unit, tightening any loose parts, and lubricating moving parts as stated in the promotional advertisement, the service technician just tried to sell me on service plans and quoted me prices to replace parts on my unit even though it has been working just fine and I repeated that I only ordered a tune-up. The service tech tried to sell me Freon refrigerant without finding any leaks or checking for any leaks (but a quick Google search will tell you this is incorrect) and the tech also couldn't show me how much Freon my unit had or how much it could hold, so of course I declined his offer to sell me something I'm not sure I needed. This was the point I lost trust in the service technician's behavior. The service tech made a comment that the make of my A/C unit was a cheap brand and no unit should last more than 10 years so I should get ready to buy a whole new unit, and he made another comment that I didn't seem like I wanted to spend any more money than the $69 for the tune-up, but I don't make rash decisions without getting another opinion first, especially when he wanted to charge me over $500 when I was expecting only the cost for a tune-up. He then had the audacity to schedule a sales rep to visit next week to quote for an entire new system, but I'll be cancelling that visit. I found the entire experience to be very sketchy and felt like this company was trying to take advantage of me, but I won't make the same mistake twice and I'll be getting another quote from a different company next week. UPDATE: General Manager, Lou, followed-up on my concerns and will be crediting me back for the negative experience. I'll be increasing my rating after the refund and once I receive the report from a different HVAC company's inspection and tune-up. UPDATE: 2nd company visited and said no Freon needs to be added as there isn't a leak which irritates me that Michael and Son wanted to charge over $100 to add freon that wasn't necessary. read more

My original review wasn't detailed enough so Yelp removed it. Well here's a little more detail on how my experience was with Michael and Sons. I was in the process of selling my condo, when the inspection returned that I needed to add a pan under my water heater. Michael & Sons came out and said they will do the job to get it done for roughly $1k. On the day of the service, which was two days before closing, I waited and the service technician never came. I called and he said "Oh I'm sorry but we realized that it was going to cost $4800 to do the job." After an angry conversation they agreed to come out to do 1/5 of the job they agreed. Needless to say I ended up going with someone else to get the whole thing done. read more

Zero stars if i could give it...! This company literally charged us for services that were never rendered! We had to service teams come out at two different times. Apparently they all work out of their trucks and they all work separately with their own billing? The first team that came out misdiagnosed our plumbing and told us it would cost $7000. The second team that came out said that that was not the case, and charged us $2000 (which we paid in cash) to cap off a landscape pipe. That $2000 was actually two charges of $1000. (We still had to pay the first team to come up the thousand dollars even though they misdiagnosed us. That was a joke in itself) In addition we now have a bill from green sky accounting, their collection agency, that says we owe them $7000 for work that was never done!! Now we are dealing with creditors for work that was never done!!!!Called the office, and no one seems to know what the heck is going on there are no records of this charge In their system. read more

***If you don't feel like reading a long review, I'll summarize by saying this was the worst customer services experience I've had in Raleigh and you should avoid at all costs, even if it means paying more (although that doesn't seem likely lol) I reached out to Michael and Son Services yesterday, July 20th, 2020, as our HVAC had stopped working and my wife and I have a 3-week old so it was a bit of an emergency. We have had a positive experience with another HVAC vendor in the area, but Michael and Sons made themselves available the same day (higher diagnostic fee -- $89 vs $59) so we gave them a chance to earn our business. I was initially weary of negative reviews (see Yelp) but I have some basic HVAC knowledge and their owner claims to value customer service on the company's FB page. Our initial technician was great and diagnosed the main issue quickly - our dual capacitor was blown - and then we troubleshot the reasoning which he said boiled down to the need for a deep clean of the coils/fins. The quote to clean seemed high given that I had the necessary tools/chemicals to clean on hand so I thanked him, paid the $500ish bill, cleaned the unit, and figured that would be the end of our issues. Late that evening, we were still not getting cool air flow so I called Michael and Sons 24-hour service line and was told that this was not normal and they would have a tech come check things out the next day between 10 am and 12 pm as they offer a 24-hour warranty and stand by their service. When I asked about the $90 fee he said it would not be charged a second time. I was impressed by this and actually felt that I had a new company. The following morning around 8 am, the house temperature had fallen to 78 degrees (same as the air outside) and by 9:30 am we were starting to get some cool air flow. By 10:30 am we were actually beating the rising temps outside and by the time the new tech, Chris, called us at 11:09 am to announce that he was in route, things were trending up (mid 70s). I told him this and mentioned the flow was still weak. He was rude over the phone, questioned why I needed service, and actually hung up on me. When Chris arrived, he was rude, came in slinging things around, made a point to stomp around looking for vents (two needed are literally next to our door, just ask like a normal human) and was over the top rude to my wife (who was holding our newborn). After I got him outside, my wife actually asked me if the guy was joking and then asked that I keep him outside if possible. She was upset and took our baby to the bedroom to avoid any more contact. Once at the unit, Chris went out of his way to be difficult and contradicted everything our tech had said the day before. The AC unit's pressure was down but apparently that wasn't an issue (?) and when I asked questions, he referred me to look at the writing inside the unit or answered with "hold on, bud". When it was time for him to leave, he mentioned that I needed to buy a filter from him for our downstairs unit. Luckily, the tech from the day before was kind enough to inform me that I could purchase for $30 on amazon and when I relayed that, he did nothing to hide his annoyance that I wouldn't be purchasing the one in his truck. Chris then went on to show me 3 quotes, one for a drip pan, another for some work that would run $1,300, and a third for a new unit. When I declined, he got angry again and told me I owed him $90 for the visit. When I relayed that the customer service rep told me there would be no charge, he said there would be bc my "house was now reading 72 degrees". I guess he thought it was fun for me to take an hour off of work while a jerk sulked around my house and made my wife uncomfortable. My wife and I agreed that his manager would want to know how rude and absurd he was so other customer's wouldn't have a similar experience -- this was honestly the worst experience either of us had ever has with a Service Tech. I didn't pay the $90 and called Michael and Sons the moment Chris left requesting to speak with Chris' manager. The manager (didn't get his name) told me that I should have cancelled the service order when my house hit 72 degrees, which wasn't possible as Chris was here when that happened. He also said that repairs shouldn't be tested for 24 hours (???) and hung up on me saying I wasted their time. You can't make this stuff up lol I called back asking who I could escalate too as I have only written 2 negative reviews in my life and am a big believer in solving issues in person. I was told that I would get a call back from the President of Customer Satisfaction, Maurice, within the hour but that has yet to happen. Long story short, avoid at all costs and if my original tech reads this, go somewhere else bc your talents are being wasted by a horrible company. read more

Incredibly shady business. Their service techs are good, but they will RIP YOU OFF without hesitation. 2 separate jobs, both we were quoted at more than 3x what we were quoted by other local professionals. They take advantage of people in desperate situations and charge outrageous dispatch/diagnosis fees. STAY AWAY. read more

Wow!! Excellent team of professionals! Zach came in and did a duct cleaning and was informatively, kind, clean, and went the extra mile spraying a sanitizer in my return, this is going to help my wife's allergies for sure. Reggie was also the man when he first looked and diagnosed my HVAC system. He explained what needed to be replaced, and taught me alot about the system it's age and coolant. I highly recommend any of these guys including Joe who helped us looking at different options to use for the replacement. Very knowledgeable and not pushy. Awesome job to you all. I look forward to doing business with them in the near future! Really happy customer! Thank you! read more

I was able to get an appointment quickly and the technician, Fabien was friendly and did a great job replacing my washing machine water box ; however, there was no breakdown in the pricing and the overall cost seemed to be extremely high given the market cost of the parts and the hourly rate calculated based on the time spent. I will definitely shop around in the future for a better price. read more

No stars. Initially happy that Michael and sons were able to come out as an emergency two weeks ago when the ac went out. It was a miserable hot Raleigh weekend so we were thankful that the air was working again when the technician left. We opted for the upgraded "better" plan that cost a few hundred dollars more that included a surge protector, ac and heat tuneup and electrical and plumbing inspection. Fast forward not even TWO weeks and the ac is down again. We are not people that blast the ac. Usual temp is 72-74 degrees. They came back out and got things running again and said everything was good to go. NOT EVEN TWO HOURS later and the ac is down again! Thankfully the weather has cooled down 10 degrees but it is still 80 degrees in the house. At this point, I just had all I could take. Asked Michael and Sons to refund our money and they declined and said they will send another technician out the next day. We paid a pretty premium for poor results. Would not recommend this company. read more

I'm sad to see so many poor reviews on Yelp (note that Google and Facebook have much better reviews, so check those out if you're using reviews to research which company to use), because I have been very happy with the services we received. We even called around to check pricing, because we at first thought what they were quoting us seemed a bit high, but it turned out to be industry standard for the equipment and install. So, pricing is industry standard, but customer service has been fantastic!!! IMO, what keeps me returning to a company is how they treat their customers and I have to say that the two techs I dealt with, Nick Lewis and Everett Collymore, went above and beyond. Nick especially made sure I was happy with everything before he completed the job. I'm happy with the finished project and will continue to call Michael and Son Services for any of my needs that they can assist with. read more

I am very pleased with the work done at our home. The house was built around 1980 and had all of the original plumbing. Our repairmen took time to explain everything to me and made sure I understood what they were doing & how much it cost. They were both very professional, they took care to clean up and not track up our floors, and they worked very hard. Everything is now working like a charm! I would not hesitate to call them again if future problems arise. Great job!!! read more

NEVER NEVER USE THIS COMPANY! My tenants called this company since I was out of town and unable to get them my normal company contact info. They came to the property and "diagnosed" that my new heating system motor was broken. The tech then said it would be $1200 to fix it- I let him know that this unit should be under warranty and that he should make sure to look into this with the manufacturer. He then called and confirmed that YES I was correct and how he should have thought to do this and I would just be charged for labor- he said it would be $475 PLUS a $89 diagnostic fee. I was confused as I have used other companies and let them know this repair is simple and should not cost more than $250. I let them know that I thought this was highway robbery and that I would be calling Marsh Heating And Air- my normal go to team. Sure enough they said this was under warranty and that to replace the motor the charge will be $175. I then called the manager back to let them know how disappointed I was in their lack of professionalism, he was very rude to me and said he didn't care and he was going to charge the fee even though his technician was not able to competently do his job. I gave the manager numerous opportunities to admit they made mistakes with the visit and all he said is that " he would counsel the technician" but he would not waive the service charge- this is insane since I seemed to be the one training the technician. I hate to leave negative reviews about anyone but in this case it made me upset that they would treat customers this way and way overcharge for their services - I felt compelled to warn others. read more

Aaron was great! Michael & Son always has the friendliest, most knowledgeable folks and Aaron was no exception. He showed me what was wrong and walked me through the steps - and was such a joy to work with. Michael & Son has a customer for life in me. read more

Not reliable. I scheduled services with them between 8-12 on a Friday. After taking time from work to ensure that I could be at home when they come, I get a call that they will not be coming out because I am outside their area of service. To clarify, this call came at 8:11 on the Friday they were supposed to be here. This should've been identified when we tried to schedule services--not during the time they were supposed to come. Absolutely shocked that they cannot identify their area of service when they schedule services. Do not use because they're just a waste of time. read more

What happened to Michael & Son? 2-3 years ago they were great. Had maintenance contract all was well & reasonable. Lately they have been sending out people who do not seem to care. Two months ago we had our HVAC "inspected" under contract. The guy was young and inexperienced. Came without proper supplies (whole house filters or UV lamps). Spent 10 minutes looking at system Today it is broken and 3-4 days for an appointment. Called Progressive instead. Bye-bye Michael & Son. read more

Brad (Plumber) with M&S is great. He is professional, courteous and friendly. He knows what he is doing! We always ask for him with any plumbing issues we have had. read more

Very disappointed and frustrated with M&S. Had a plumbing appt made over a month ago to support plumbing for a new dishwasher (adding one in cabinet next to sink). In addition, new cabs and sink to be installed and needing plumbing stubbed out and then set up for new sink, no garbage disposal. Called on day of appt as had not heard from them to find out ADMIN had cancelled appt as they "don't do DW". Mind you, they were not installing. No call to customer to cancel documented. Attempted to reset up as cabs were being removed next day. Asked if need a new stop valve, IDK I said. Intake said they were not a plumber, I said neither am I, that's why am asking for plumber! Intake took back to admin to confirm appt. Came back we can do all except dw. Again, said, they were not installing just needed plumbing line set up so it can be installed. "No, can't do" Assured me this is something they can do as plumbers. She did not know why they could not for this order other than, we don't do that for your service are (Durham city). Needless to say, did not use them at all, nor will I be going back to them. Poor, Poor customer service and makes no sense. No alternatives offered, no reason why they could not have informed me earlier other than "sorry". No offer to discuss with "admin"! read more

UPDATE: I had the opportunity to talk to Maurice from Michael & Son and he sent me another plumber team to install the faucet and resolve the problem. I am very happy how they handle the situation that I had with the first appointment. Thanks, Maurice and Adam (technician) to promptly resolve the problem on the day after. I would give 5-starts if this team was the first to respond the service request. Unfortunately, I have to average the stars review. ===================================================== Run away, they want only to take your money. The plumber came to my house to fix a leak in the faucet and diagnose why I had water in the water heater pan. His knowledge about what could be happening with the water heater was almost zero. He just looked at the age of the water heater and without running any test just said needed to be replaced. He even shook the water heater to see if more water comes out. It did not. He said it could be the pressure relief valve, but he could not say for sure. He sad "I can replace the valve, but I can not guarantee. Then, if you see water coming back again, you have to replace the Water Heater". I asked how much to replace the valve and he said $279. Asked about replacing the water heater, he said around $1700. Then I moved to the second problem that I had (a small leak in the 1/2 bath vanity). The looked and he said the leak is coming from inside the vessel faucet. Then he said it need to be replace. I asked if he could replace and he said he didn't have the faucet part in the truck to replace. I offered to go to Lowes and buy the part and he said he could not wait for it and could return next day. I asked if they would charge for another visit and he said yes. He said you have to pay $69 for today's visit and it will not be refunded during the next day services. He then told me that if he buys the faucet and bring to next day service, I would be refunded the $69. I asked how much he would charge for the faucet and he said I would be looking for something between $700-$800 (only for the faucet). This is outrageous!!!! I paid the $69 and he left. I started looking online and I found a decent vessel faucet at Lowes (near to my house) for $129. When I left to buy the faucet (20 min later), the plumber was still sitting inside the Michael & Son truck in front of my house. I told him that I found the faucet at Lowes and I was going to buy it. Of course, when I came back he was gone. Be aware, this company don't want to help you fix your problem in any way. They are targeting your money!!!!! Run away!!!! read more

Update:This matter has been resolved AFTER taking the company to court and successfully obtaining a judgment against them in Wake County Small Claims Court. It is a shame that it took the intervention of the courts to obtain a satisfactory resolution. I will NEVER do business with this company again. I wish I could give this company negative stars. That is how bad this experience was. The whole issue started with a strange noise in one of my bathrooms. When the toilet would flush, it would sound like the pipes were rumbling through the wall. Long story short, we contacted Michael & Sons. A nice gentleman (or so we thought at the time) by the name of Everett came by and told us that we needed to replace the pressure relief valve. He specifically suggested that we try changing it ourselves. He told us it was like "screwing in a garden hose." The water pressure was not measured on this visit. Everett also told us if we had any trouble with it to give them a call. We followed Everett's instructions, and to make a long story short, it was not like screwing in a garden hose, as it turns out the PRV that we purchased from Lowe's did not fit our piping. We called M &S after hours and Glenn serviced us. During the process, Glenn commented that our PRV was in pretty good condition, and he even showed us that the washers were still fine. At some point, it came up that we were replacing the PRV to settle the noise between the walls. Glenn emphatically told us that would not solve our problem. (Note: We still have the documentation that states this.) Naturally, we were shocked and appalled by this revelation since we had been told something entirely different. In summary, for the next two days I went back and forth with the owner, Lou, and the manager, Duane. Both of them were full of excuses. They could not fathom that Everett told us such a thing. Lou even had the colossal nerve to blame my husband, and then when that didn't work, they threw poor Glenn under the bus, calling him inexperienced. Even with the all of these atrocities, I still entered into a temporary truce with them, meaning I would keep a look out to see if the sound return, document, and then we would decide what was next. Well, I did all of that, and surprise, surprise, the sound returned multiple times, not just in the original location but in my master bathroom. Every time I heard the sound, I became frustrated and angry. I paid this company over $500.00 for a worthless repair that did not even solve my problem. After multiple times of hearing this noise, I decided that I wanted nothing further to do with this company. (Luckily, I was able to find someone respectable to assist me.) I requested the cost of the PRV be refunded to my credit card minus the cost of the after hours visit. I also told Lou to retrieve this worthless PRV that his company installed that did absolutely nothing for me. I have heard nothing but crickets from this gentleman. I will remind you that if the water pressure had been measured prior to Everett dispensing advice, this unnecessary repair could have been avoided. Lou, nor Duane had no explanation as to why this was not done, yet that had excuses and finger pointing for everything else. I will be the first to admit. I was extremely naive and trusting with this company. I will not make that mistake again when I hire another contractor. I am under no illusion that it will be an easy fight in getting my refund, given the arrogance of this owner, but I plan on fighting him tooth and nail for it. I am still on the fence as to whether this company is ethically and morally challenged or incompetent, but in my opinion, I would THINK TWICE ABOUT HIRING this company to come into your home. I can not in good conscience let others make the same mistake I made. Save your self the unnecessary hassle, and in my case the worthless repair. The owner, Lou, will have all kinds of excuses on this site justifying his actions, (which I can dispute with documentation, I also have the original PRV, which is in fine condition in my possession) mark my word. My advice to him is to save it for court. I TOOK THIS COMPANY TO COURT AND WON A JUDGMENT. read more

Sounded professional enough on the phone; that's where it ended. Set up an 8 to noon window for estimate and installing a gas line to the kitchen. Was told I would still have to pay $69 if I did not take their bid. Finally, at 1 p.m. someone called to say they were too busy and would not be able to do the work today. I declined to re-schedule. And where is the $69 you now owe me for ruining most of my day? read more

I asked if they could reinstall my kitchen sink. I explained that I just had a new counter top installed and needed someone to reinstall my sink, plus that I had a couple of leaky faucets that need to be fixed. Mike the person I spoke with said that would be no problem, so I set up an appointment for them to come out. When the plumber (Josh) arrived, he looked at my sink and informed me that he did not do that type of work that I needed someone from their other branch to do that. I was a little upset but since he was already here, I had him fix my leaky faucets. So the main reason I had them come out was not taken care of. Would not recommend them. read more

Not likely that your company would ever cross my mind when I think of hvac plumbing or anything else you offer. After talking to numerous people about your company I come to find that your company's main focus is in selling your home Care program and that service is sold at a 95% markup. Not to mention your quote for a compressor for my broken system was outrageous. 3000 bucks...really? But like any company with a good marketing team you'll make it for a while. Until your reputation catches up with you. And it will. read more

Michael and Sons must have a fortune to spend on advertising. Morning TV is flooded with their commercials. What a shame they can't earn repeat business. I called to have a wonky toilet fixed. I've replaced the flapper myself in the past, no big deal. This time it just wouldn't stop running no matter what I did to adjust the valve. Since I was just prior to going away on business, and I didn't want to come home to a flooded bath room, I called MandS, mainly due to the relentless commercials. Now get this: the girl who showed up took one look inside the tank and said I had two choices, I could replace the tank to the the tune of $400, or she could turn off the water valve, and since I have 2 other toilets I could just turn it on when I needed to flush. WHAT? Are you kidding me? For this ridiculous service call I gladly paid $60 to get her the heck out of my house. Your going to send someone to my house to tell me to replace an entire tank when it is the valve stem that is leaking? Or cut the water off and not use it since there are other toilets in the home? So here's what I did. I turned it off, and took my trip. When I got back, I pulled up a few how to's on you tube, went to Ace Hardware, bought a replacement kit for 12.99 and drained the tank, replaced the valve, cut the water back on and voila! Problem fixed. Guess I know what I'll be doing when I retire! And by the way Zero stars from me and never again will Michael and Sons get my business. read more

completely incompetent. to the point, they don't even try to seem legitimate. this is a scam operation. run, don't walk away...

Took off work and waited at home for four hours. Contractor never called or showed. Really?? I called only to find out it may be another hour.... Really??? Terrible responsibility on their part. Tried to get them to come first thing in the morning.. Not! I guess they are too busy and too big for their britches. read more

Does the job right but M&Sons quoted me 30% more than Lowes for a service. They would not pricematch NOR would they honor either of their own valid printed coupons from Val Pak and others. Why waste money on print ads? bait and switch? read more

Our tech was friendly and worked hard to fix the problems. In addition he was kind enough to point out a colony of fire ants in our front lawn because we have a small child and he was concerned. He was incredibly helpful and answered all questions that I had. I'm very pleased with the service and will make Michael and Son my regular. read more

Very disappointed with my experience with your company today. I've used M&S a couple times in the past and liked the tech's and services they performed. The tech today was great he was nice, helpful and understanding. Today, I had an HVAC problem. Diagnosis was quick and I was quoted $1700+ to fix the furnace with 2 parts. The Tech stated it was a "flat rate" in his book for these repairs. When I researched the parts I needed, I learned they are essentially "plug & play" parts and available locally for less than $250 (control board and inducer motor). I appreciate your company isn't a charity but a $1700+ estimate for this repair is confusing and very disappointing. You've lost my trust, my future business and my referrals moving forward. If you wish to discuss this, you can email me and we can talk discuss. Update 2/12/16: A few days after this incident, I was contacted by someone from M&S who was going to "look into the situation" and be back in touch with me. Never heard another word. M&S lost my business and anyone who ever asks me for a referral. Additionally, left this same review on their company website. They removed it the same week. read more