$89 service fee to come out and the tech never solved my HVAC problem. My unit trips off overnight and he left without fixing it

I was satisfied with the HVAC technicians at Micheal & Son Heating and Cooling up until my last encounter. The last tech I had told me that I had mold in my HVAC and tried to get me sign up for treatments that would have cost me over $1,000. That same technician sold me the "Silver HCA Membership" which he assured me that it would cover all dispatch fees for up until 1 year if I ever needed service. It came time for my next service and I found out from the operator that my service membership didn't cover any dispatch fees and I would need to pay full price. I explained to dispatch that I was mislead by the technician and she did nothing about it and just offered for me to pay additional money on Gold membership instead. I was happy with their service until this incident, they just grifted me out $189. I will not be using their services again. read more

I've been using Michael & Son for years now. They've replaced both of our over 15 year old units. We had one go out on the 4th of July one year. I called their office which is manned on a 24 hour 7 day a week basis at 4 am. They had someone out before lunch to effect a repair and restore cooling! The only downside is that they try to up-sell you every annual check. I have very good knowledge of HVAC, so I know what I need and what's just a nice thing to do. Other folks could be tripped up by this practice and spend $$ that's not really needed. read more

Jesiah did a professional job. He showed up on schedule and performed my routine AC check. He properly diagnosed an issue, and fixed the pro blem before he left my home. Thank you! read more

I needed to replace the cartridge in a shower valve. I tried to do it myself. However, the cartridge got stuck. Even with the core puller, the cartridge only came out about a quarter inch. I called Michael & Son, they would not quote me a price to replace the cartridge but instead charge me $80 to have a technician to come take a look. When the technician came, he did not make an attempt to pull out the cartridge but told me that the entire valve assembly needed to be replaced. This includes cutting a hole in the drywall in the wall behind the shower. I challenge him on this. His response was if I couldn't pull it out and I look strong, he would not be able to pull it out either. The cost would be $1605. The technician's attitude was a bit arrogant. The work took about couple hours. I googled the hourly rate for a plumber in my area. Even for emergency service rate (this was not an emergency), the cost is about $150/hr to $300/hr. Including parts, this does not add up to $1605 though. At the end he also mentioned that the water heater expansion tank needed to be replaced because the pressure is a bit high. That cost would be another $512 dollars. I watched an youtube video on how to detect a damaged hot water heater expansion tank. It says if you push the value and water comes out then it needs to be replaced. It doesn't quite fit what the technician was saying. In conclusion, I believe the technician up sold me on repairs at a premium price. I am not sure if the technician gets a cut for the repairs or this is the general practice for Michael & Son. I would definitely use a different plumbing company next time. read more

Steer clear of this place. They say they do it all, but they do NONE of it well. Overpriced, pressure sales tactics, and poor quality job overall. A botched AC system installation resulted in 2 months of lost work, extreme heat, large AC bills and a flood of johnny com lately techs parading in and out of our home only to say..'call if it happens again'. We were forced to prove it was happening and when I produced dozens of recordings they still said... it doesn't seem to be equipment failure and they refused to contact Carrier. We had to do that on our own. Finally we kicked them out and demanded they take their system and GO AWAY. They are gone and the system is gone, however, I am yet to see our 25,000 that they took from us. DO NOT USE THIS BUSINESS... READ THE REAVIEWS.. START WITH THE WORST FIRST.. YOU WILL VERY RECENT NUMEROUS DISASTERS RANGING FROM PLUMBING, TO A/C TO ELECTRICAL. STEER CLEAR. I notified the BBB the Virginia home office and Carrier. Everyone EXCEPT the main office in Virginia has responded. read more

We requested same day service and they were able to accommodate. Yousef was our technician. Very personable and professional. Introduced himself by name when he arrived (name emailed to us after making the appointment). Brought doormat and had shoe covers. He explained all of his work and had us inspect what he was working on. Walked us through his completion. Gave us recommendations if we needed further assistance with anything. Pricing for service excellent. I did compare other vendors. 100% satisfied and highly recommend Mike and Sons! read more

Electrical service checkup was scheduled quickly. Service representative was thorough and efficient. Very conscientious about not tracking dirt from outside and leaving everything as he found it. Friendly and informative read more

$520 at Home Depot and a shovel. That's what the sump pump cost me to install myself. The company responded on Yelp to make it seem like they stand by their price, but after reaching out 3 times they never responded to me to discuss the outrageous quote. Do not use this company unless money doesn't matter to you. read more

They were quick, responsive and replaced our furnace and AC units at a competitive price. I hate how expensive these items have gotten but I got several quotes and they were the best value (not cheapest). The installers were professional, they used plastic on the floors and sticky plastic to cover the stairs as they worked. The house is cooling way better than ever. Haven't had a chance to try the heat yet but expect no different. The only ding on the service was the installers didn't show at the time quoted by the sales rep and when we called to get an answer as to when they would arrive and why they were late, there were inconsistent reasons given by their team. Other than that, it was a good experience minus the almost $10,000 bill. Hard to be happy about that but they offered 36 months zero interest so that was helpful. read more

Great service! The techs that came out were very knowledgeable and very helpful. They showed me pictures of the inside of my unit and made suggestions. They did not try to up sell me. They also were very respectful of my home. They put on shoe covers and also put down a mat. I would recommend them. Hopefully you will have the two techs I had. They were great! read more

I was a loyal customer of Michael and Sons for over ten years when I lived in Raleigh. I hired them probably a dozen times to work on projects big and small, and recommended them to others. After moving to Garner, however, I had a very terrible experience with them that has made me look elsewhere for plumbing and heating/AC work. I was attempting to install a bidet on a toilet, and grabbed the line coming out of the floor to connect the water line, and the pipe broke. I had a technician come out immediately who simply turned off the water because I wouldn't have the money to fix it for a few days. I went four days without water. On the fifth day, a technician came back out. He told me the type of pipe I had under the toilet was very brittle, and that the slightest touch would break it. Unbeknownst to me, he proceeded to replace the broken pipe with a pipe OF THE SAME MATERIAL. Not knowing this, I again attempted to connect the bidet, and the pipe broke again. The tech then told me that on top of the $900 I had already paid, it would be another $760 to replace the pipe that just broke, as it broke in even more places than before. I told him I had only $600 and since Michael and Sons had my card on file already, could they charge the rest to that card six days later when I got paid. Despite having been a loyal customer for over ten years, and probably paying them well over $20,000 in repair work, the answer was no. I called "customer service" and explained the situation, and again, they said no. I then went without water for another week. I was out hundreds of dollars in hotel expenses in addition to the $900 I had already paid to NOT have my water fixed. I hope, for Michael and Sons' sake, that $160 was worth losing a lifetime customer. I will never hire them again. Treating long-time customers like crap is bad customer service. Terry C read more

The staff and technician keep you up informed with reminders and follow ups all the way from setting up the appointment to the work being completed. Marcus Mitchell was thorough on our unit tune up and discussed findings and suggestions to improve the life of our unit. We are very happy to do business with Michael and Son. read more

Michael & son was fantastic to work with. They kept me informed about the status of my appointment and timing of the technician. Once the technician arrived, they evaluated the issues proposed multiple solutions and returned quickly to finish the issues. I would definitely recommend and will use them again!! read more

once again I received excellent service... respectful, professional, and friendly AC maintenance, do their annual plan, good value as it includes electrical and plumbing inspection! read more

Our gas water heater finally bit the dust after 27 years. We contacted M&S for repair or replacement. Cameron was our service tech , and was very responsive and courteous. He reviewed our options and sold us on a replacement that could be installed today (7/19). He showed up on time with a fellow tech , David Rivera. They completed the job as was scheduled Can't say enough good things about the team Job well done read more

I would make 0 stars, lying sacks of s__t called for service on non working AC unit tech claimed both the capacitor and compressor were bad, and that the compressor would need to be replaced... spoke to friends and relatives outside of the area, and one of them who does HVAC said there was basically a 0% chance both the cap and compressor were bad, replaced cap, unit works do not recommend, unless you want to be taken to the cleaners read more

Tremayne did a great job. Very professional, and done right. Thanks for a fantastic experience.

Adam did an excellent job installing my new gas water heater - and it was during a hurricane! Adam was friendly and patient the entire time. read more

Durham was polite, professional, and informative. He understood our needs and didn't try to oversell us. Customer for life!

I've been with Michael and Son for HVAC service for many years and they always provide prompt, friendly, professional service. My recent annual service was no different. read more

Repaired issue with door bell. Found many loose wires inside our service panel which were causing erratic electrical issues. Diagnosed problem with z-wave switch and had to order parts. Reasonable pricing for work performed. read more

He did a good job he looked for the problem and found it and fixed it he did try to sale high price outlet and cover but I did not need one

Called Michael & Son to check out our a/c unit which had stopped working. The technician was excellent. We have a/c again! Thank You! read more

I wrote a longer review on Google, but to summarize: * Misled on price * Damaged walls * Did not complete the work properly * Ignored completely by management about the service, who won't bother to call despite 5 emails showing that the work is done wrong read more

The plumber diagnosed the problem appropriately but then things went downhill from there. They created a large hole in the wall with no legitimate plan to address it. However, the worst part was the disrespectful and condescending attitude of both the plumber and the manager. Customer service is the foundation of a positive experience and Michael & Son failed in this regard. read more

Tyler of Michael & Sons called me before his arrival to inform me that he was 10 minutes away, which was helpful. He performed a prepaid inspection on our home's electrical system and was very thoughtful and thorough on recommended electrical work and he prioritized the tasks as well. Great value read more

I asked for a service call, not a sales call. The technician took one look from the outside, didn't even enter the crawl space (I was told later he didn't want to get his clothes dirty), and said we needed a $6,000 "restoration" job and professionally installed sump pump. He did nothing to fix the issue. Less than 24 hours later, a competitor came out to the house and had it fixed in 10 minutes. read more

Wiring Repair Michael Jones did excellent work. I would recommend Michael & Son Services for quick and quality work. read more

The service I requested was completed in a timely and professional manner. my questions were answered

he was on time. He completed the work and updated us on the current situation. Could not ask for better.

My Technician can in and completed an inspection and determined that my unit was leaking internally. He ordered my replacement and got it done ina timely manner. After installation he gave me instructions on maintaining the unit. I am please with Thomas and the work that he performed! Great Job! read more

Met with Justin Luck of Michael &Sons. We were looking for a bid to replace our hvac unit. His bid was for Carrier and unfortunately the price was a bit high - but I was impressed with his professionalism. We went with a different company since our preference was for Trane and again his bid was high. read more

Bernardo and his crew came out and diagnosed the problem asap! They came 5 min early from the time that was told to me. He was really nice and professional. I would definitely recommend him. read more

I had a problem with the heat on the upstairs floor. Durham Gonzalez is a determined professional. He went through several trouble shooting processes to find the correct solution. Great job. He took the time to answer my questions with the clarity and detail need to give me the comfort that all was well. read more

Disappointed in my plumbing fox from Angel. Didn't have a part on truck, ok sure. Then got piece and missing parts had to leave again. Came back 3rd time to finish. Later found my old spray hose on my garbage disposal. Like that could of messed that up too. Too many mistakes for the cost of service. Will not use again for plumbing. ​ read more

The service was good, but the cost of service was too expensive. You are kind of at the mercy of someone when you have a clog. They spent 2 hours on the job and charged me $950 and that was with a $100 coupon. I would recommend you look around elsewhere for same type of service at a reasonable price. read more

Ryan did great job. He explained everything he was doing and what he found a great job,,,everything looks good so far! He was on time and was very personable! He was very professional and efficient! read more

Tarik Ezzaki went above and beyond diagnosing and resolving our thermostat issue. He was very kind and professional and took the time to explain the problem and suggest solutions. Highly recommend! read more

Luis visited after dark as he learned we had no running water. He graciously got our hot water on in the kitchen and cool water throughout the house. He arrived early today to install the proper equipment to connect cold water to new refrigerator/freezer. He was reassuring and professional. We would definitely have him back again! read more