My Technician can in and completed an inspection and determined that my unit was leaking internally. He ordered my replacement and got it done ina timely manner. After installation he gave me instructions on maintaining the unit. I am please with Thomas and the work that he performed! Great Job! read more

Bernardo and his crew came out and diagnosed the problem asap! They came 5 min early from the time that was told to me. He was really nice and professional. I would definitely recommend him. read more

Met with Justin Luck of Michael &Sons. We were looking for a bid to replace our hvac unit. His bid was for Carrier and unfortunately the price was a bit high - but I was impressed with his professionalism. We went with a different company since our preference was for Trane and again his bid was high. read more

Disappointed in my plumbing fox from Angel. Didn't have a part on truck, ok sure. Then got piece and missing parts had to leave again. Came back 3rd time to finish. Later found my old spray hose on my garbage disposal. Like that could of messed that up too. Too many mistakes for the cost of service. Will not use again for plumbing. ​ read more

I had a problem with the heat on the upstairs floor. Durham Gonzalez is a determined professional. He went through several trouble shooting processes to find the correct solution. Great job. He took the time to answer my questions with the clarity and detail need to give me the comfort that all was well. read more

The service was good, but the cost of service was too expensive. You are kind of at the mercy of someone when you have a clog. They spent 2 hours on the job and charged me $950 and that was with a $100 coupon. I would recommend you look around elsewhere for same type of service at a reasonable price. read more

Ryan did great job. He explained everything he was doing and what he found a great job,,,everything looks good so far! He was on time and was very personable! He was very professional and efficient! read more

Tarik Ezzaki went above and beyond diagnosing and resolving our thermostat issue. He was very kind and professional and took the time to explain the problem and suggest solutions. Highly recommend! read more

Luis visited after dark as he learned we had no running water. He graciously got our hot water on in the kitchen and cool water throughout the house. He arrived early today to install the proper equipment to connect cold water to new refrigerator/freezer. He was reassuring and professional. We would definitely have him back again! read more

Have a service contract which includes heating and cooling tuneups and free electric and plumbing system checks. The tuneups are great. Haven't had the electric check but the plumbing check was a joke. Talked me into having the water heater flushed but didn't check anything else on the interior plumbing. We had to ask him to look at something on our toilet. On the plus side, the technician did apply 6 Michael & Son labels to the water heater. read more

Inflated prices and over charging customers even if provided with an invoice service charge. I will never do business with this company again. read more

This was the worst experience I have had with any company, not just HVAC, in my entire life. They promised we would get an AC installation on June 23rd after coming to the apartment twice to check it out. On June 23rd they came and said they ordered the wrong part and would have to come back. On July 1st they came back and said they couldn't find parking and left - despite there being abundant parking. On July 5th they came back and said they ordered the wrong part again. On July 6th they called and said they were cancelling on us. Customer Service on the phone was rude. DO NOT USE THEM read more

Here it is in short: high prices, low competence, and even lower conscience about either. Worst experience we've ever had with a plumber. Look elsewhere. Our experience is similar to many of the one-star reviews you will find here and elsewhere. Michael and Son repeatedly failed to correctly diagnose and repair our hot water heater. They charged nearly $2,000 over a period of 8 months with multiple promised "fixes" that weren't. The last "fix" left us with no hot water at all. They then offered yet another $500 "fix," or if we so chose, we could have them replace the unit for another $5,000, which is a ridiculous overcharge for a tankless water heater. We went to another far more professional company who took care of the problem in less than 24 hours at a fraction of the cost. When I emailed M&S's customer service about our experience, they actually had the nerve (or stupidity) to suggest that they cost more because their service is superior. You know. The service that couldn't solve a problem for $2,000 over 8 months. Leads me to wonder what they think bad service might look like. read more

We had Michael and Son come out to replace a outside faucet that had burst.David the technician was a very nice man and explained everything. The price was very expensive but not knowing what was involved decided to have them do the job.After they were done after one hour or less the price of $540 was very exuberant.The material couldn't have cost more than $30. David did a great job. I would never use them again or refer them to anyone strictly for price. read more

The technician was great but I feel like I got ripped off for something that took 10 minutes or less to complete. I will most likely not be using your services ever again. read more

Great service and the tech was very friendly and knowledgable. He informed me of the services I needed.

UPDATE 5/21/21 -Please see the attached images to view the completely inappropriate, immature, & unprofessional response I received from their customer relations manager after THEY asked ME to reach out...Complete garbage. On top of that our system has all of a sudden completely crashed and isn't maintaining the temperature in our home after their tech visit. Now I'm having to call other HVAC companies to figure out if my HVAC is salvageable or if I'm going to have to spend thousands replacing it. Do your research, they obviously have loaded their Google reviews, DO NOT USE THEM. I will be filing a complaint with the BBB and the FTC. _______ What a giant waste of money. DO NOT USE THEM. I wish I could summarize my experience in a short review so that people could get the gist of why they should be avoided at all costs, but so many aspects of the experience were so terrible that there's just no way to narrow down one part of it. There weren't even enough characters allowed on this review to let me tell the whole story. The tech didn't perform half of the services outlined in the tune up, spent more time in his truck than actually doing any work, used fear of loss/scare tactics to try to sell me on services that were, upon a Google search, HIGHLY overpriced (like, not even in the same ballpark), & then charged me TWICE the price I confirmed on the phone before ever scheduling the appointment. And now I'm stuck having paid twice what I was told & STILL having to service my own HVAC...unbelievable. I called in to schedule my appointment for an HVAC tune up because I usually do the basic maintenance myself & had some questions about what would be involved in the tune up, as well as wanted to confirm the pricing, which was a "special" of $49. I thought it would be a good idea to have a professional do the services this year because our system is on older side so my main interest was in the inspection portion of the service & the maintenance portion would be an added bonus since I THOUGHT I wouldn't have to do it myself. The lady I spoke to on the phone confirmed that as part of the tune up the tech would inspect all of the lines, check the coolant level & top it off to a certain amount, clean the evaporator coils & fins, clean the handlers & outdoor units, check the thermostats, replace the air filters, etc. After confirming this, I scheduled my appointment. The tech gives me a call ahead of time & comes on time around 2:30 PM. He looks extremely young, but of course I wasn't going to pass judgement on his experience & knowledge just because of that. I ask him if he could check the thermostats to make sure they're connected properly & to set the correct program based on the air handler we have. In a round about way, he essentially told me "it is what it is", no way for him to figure out if they're wired correctly or if they're set properly...what? First red flag. Next, I ask him if there's anyway for him to avoid doing a coolant check & if he could check for leaks/perform other inspections to see if it would even be necessary to perform the coolant check. If you don't know, HVAC's have a closed system for the coolant & there shouldn't be any drop in the level of coolant unless there's a leak somewhere in the system. In other words, the whole myth around having your coolant regularly "topped off" to maintain your HVAC is just that, a myth. The reason I asked him to avoid doing the check is because there is some coolant lost when a check is performed, although it's a minor amount. Still, I didn't want to waste coolant if I could avoid it. Once again, I was told it's not possible, there's no way to tell without performing the check, & that he COULD perform a leak test BUT that it would cost hundreds of dollars...another red flag considering I was already being upsold. At this point, I'm thinking "what have I gotten myself into?". The tech left at 3:30 PM & spent no where near enough time to have actually performed all of the services outlined in the tune up. I even asked & he did NOT clean the coils/fins with a cleaner, didn't clean the drain lines, didn't replace the air filters, etc. What he did do was spend most of his time putting together quotes that ranged from $1,300+ for a coolant refill (WAY overpriced), to $2,700, to even more for a complete system replacement. At this point, I'd already heard so many inconsistencies & even had to correct him when he told me there were no water safeties on our handlers, which was INCORRECT, that I just wanted him out of my home. So he gives me the bill & it turns out I had to pay twice the amount because I have 2 units, which was NEVER communicated when I spoke to the lady on the phone & set my appointment. This company is complete trash, never again. read more

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Very prompt but not a fan of the work that they did. Overpriced and results looked like a half baked job.

Brian R. redeemed my experiences with Michael and Sons. I was extremely satisfied with the electrical work that Brian did at my house. He was patient in explaining the work that he did in installing the outdoor outlets and the GFI outlet in the garage. He was also patient in explaining what would need to be done if we were to install a new outlet outside. read more

After arriving, the tech said an additional $440 would be charged to run a diagnostic with the manufacturer of my tankless heater. After inquiry, I learned that would not include the repair. I said no and paid the tech for the truck roll. I called the next guy and told him the error code. The new tech understood the meaning of the error code and had the issue resolved in under 10 minutes. read more

Edward was great and Michael and Sons came to the rescue. Our AC went out and they came twice in one day to let the lines defrost and then add coolant. Edward left our house at 7:30 pm on a 100 degre day. Highly recommend them! read more

My review of the Michael & Son office personnel is @ best maybe a 2 star. Why you ask, well after 2 days of a replacement system being installed, having the technicians in our home all that time fighting with the different parts not working & them trying to get it working well for us they left. We were happy for a couple hours, & then the unit was FROZEN. We made a call to get it fixed. The office girl repeatedly said we had to wait until morning & that the technicians were not going to be coming to fix it until the unit was thawed completely. The technicians would not thaw out the system, that wasn't the technicians job. I'm not sure but I'd imagine that after spending $11,000 & change you'd expect to have a running AC not be in a hot house @ 11PM the same day it was installed. Certainly not being told NO WAY we could get a technician out to our house to fix whatever was wrong. The technician finally arrived that night & fixed the issue. I believe that over the 2 days of the install & I think we had 3 maybe 4 gentlemen working on it they were all very committed to getting the best install & leaving us to appreciate the fruits of their labor. Customer service, needs to be drilled into the girls that answer the phone, instead of telling us NO, they need better training on how you answer the phone & dealing with customers. read more

Miguel was amazing, so respectful, and went above and beyond. He came in and evaluated our system, and clearly laid out all my options for repair. He even helped me move a piece of furniture, and offered without me asking! read more

I bought a new heat pump unit installed, out the door for 3200.00 less than what Michael & Sons charges. I did not have to buy the service maintenance scam Michael & sons forces on you. I also got it 36 months no interest. read more

"If you can't, we can"? What, bankrupt ourselves? Good techs but lousy company unless you're independently wealthy. I had an installation done for kitchen sink/faucet. Had I purchased from them, the sink, faucet and drain basket would have cost ~$1600 plus. I bought what I needed from Lowe's for ~$200. Also, they can't guarantee their work unless water pressure is 80# or less. Mine was supposedly 85#. So...another ~$800 for a pressure reducer valve because that's the cost to ensure my work is properly supported? 5# difference? How is that not extortion? I had a leak within two days of installation and was charged a dispatch fee of ~$80 to correct. Seriously, you can't get it right the first time but are going to charge me so you can return and fix it? Why would this encourage me to consider Michael & Son for a future project? No thank you and you might want to reconsider your business model. The guys that came out were super nice guys. But they are under pressure to upsell. Not cool. These guys should pool their resources and start their own plumbing firm but I'm sure they've been forced to sign non-compete clauses. read more

Very courteous and well informed. He kept us informed of what he was doing and things we needed to do. I would highly recommend him and Michael & Sons. read more

Contacted Michael and Sons needing urgent heating system repair on 12/15 and had first visit on 12/16. Technician diagnoses the problem and "repaired" that day - cost: $447. Heat worked for three days and then failed again on 12/19. Technician came back on 12/20 and made second repair, advising that a second part needed replacement, cost: $387. Now, the system has again stopped working on 12/22. Not sure if the technicians they hire are just inexperienced, but this is far too many repair visits on a seven year old Trane system. read more

TJ answered my service call for AC thermostat not working. He was on time, friendly and hard working. Had my issued resolved in no time. Decided to go ahead and do the pre summer inspection and cleaning. He accomplished all that and a few special requests I had regarding my AC unit. TJ was very helpful, knowledgeable , and had a cheerful attitude that was well received. So many repairmen are grumpy, but not TJ. He is definitely an asset to the Michael & Son team. Will use Michael & Son again for any future projects and repairs. read more

Jason came out to fix my very stubborn water heater issue. His courteous and friendly manner, knowledge, doggedness to finding the solution, and willingness to discuss different solutions made me very satisfied with his services. I was so impressed with his communication during the visit and afterwards to troubleshoot other issues I am experiencing with my plumbing. I cannot say enough good things about working with him. Much appreciation and thanks for both Jason and Michael & Son for their help to fix my plumbing issues. read more

Joshua and his brother Thomas both installed my HVAC unit. These young men did an excellent job from start to finish. They were polite, friendly, professional and dedicated. FIVE Stars to both of them! I appreciate how they left the area neat and clean upon completion. Michael & Son should be proud to have these guys on their team! read more

Terry Jackson from Michael & Son installed two central air filtration units in our HVAC system. He did an outstanding job. He is an excellent representative for Michael & Son. He is knowledgeable and a hard worker. As a bonus, he has a broad smile and happy demeanor. read more

The service I requested the AC inspection/tune-up special from Michael & Son. My technician was Tarik Ezzaki. He called in advance to indicate what time he would arrive and was on time. He was very friendly and courteous, took his time and seemed to do a very thorough and conscientious job. He explained his findings clearly, gave specific recommendations and asked several times if I had any questions. The overall process was a great value for the money they charged. I would highly recommend Tarik and Michael & Son. read more

The technician, Kadel, was very professional and explained everything about my cooling system. He didn't try to sell me anything that was not needed. read more

Quick arrival and quick repair on a bad leak under our house, great attitude, very professional. We are very pleased with Josh.

I had them out twice in a week to fix a toilet. Charged $500. Less than two months later, toilet is broken again. Their warranty is for ONE MONTH. I will NEVER use these overpriced, incompetent people again, and you shouldn't either. read more

When it felt like everything that could go wrong did go wrong, Brad stepped in and stepped up! Thanks!

I called as a new customer and was offered a plumbing appointment almost immediately. Adam was courteous, clean and efficient! You are paying for the speed and incredible service, but it's all with a reputable company that came highly recommended. read more

Absolute 12-week nightmare of an A/C Repair. They sent 4 different technicians out to do the job and each one made it worse. They burned up the compressor and the service manager I got on the phone cursed and was completely uncooperative. I called carrier direct on a Sunday and they had the problem fixed early Monday morning with only 1-1/2 hours of labor. They also gave me a partial replacement fee because the old compressor was still under their warranty. read more

The quality of their work is very high. They are very considerate and take time to explain what and why.

Very quick response to a tankless water heater issue. Highly recommend- professional and efficient! Ask to review your itemized bill and also inquire if items are an additional charge. A maintenance plan was added without our permission to the bill and a device thought to be part of the system was an additional charge. Had we known we would've declined. read more