Michaels is a decent spot for arts and crafts. They have a good selection for basic supplies, and it is an easy place to stop when you need something quick. One thing I like here is the balloon deals, which are great if you are putting together something for a party. read more

Michaels - Arts & Crafts Near Me - Costa Mesa, California

Do not trust this store with your precious art. I had a large piece custom framed - the project was around $2k. When I picked it up, the art was completely detached from the frame. When they "fixed" the issue (without telling me what this would entail), the back of my $2k custom frame was covered in glue very hastily. I feel completely ripped off that I paid that price for a frame that is now broken apart / glued together. Because of the negative space around the print, the glue is visible from the front. It looks awful. Ava (who framed this) was so rude and only wanted to gossip with her teammates in the back rather than lift a finger. I couldn't get anyone to answer the phone and was always brushed off when I asked for additional help. This was a terrible experience, take your framing business to people who will care. read more

Michaels - Crooked art in the frame. - Arts & Crafts Near Me - Costa Mesa, California

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When I picked up my order, the nameplate wasn't fully glued down. They told me it would take two more days to fix it and that I gave it to them like that . read more

Michaels - The nameplate wasn't fully glued and lifted, but they assembled the frame anyway. If it arrived bent, they should have contacted me. - Arts & Crafts Near Me - Costa Mesa, California

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Every time I go to the framing department the girl behind the counter will come up with 101 ways to not help me. It's a bad experience.

Had to get some random things. We wanted to see if they sold black out curtains. And they do not. We did find the other item we were looking for though. We found the black cardboard we wanted for a project. Found exactly what we were needing! Later that day, my boyfriend used a box cutter and cut it down to size. It worked perfectly for the project. Wooohooooo We are happy with how it came out! They only had one cashier working. The rest of the checkout section was setup as self-checkout. Is this the future? Where we all just use self-checkout instead of having a living, breathing human to assist us? Maybe. In any case, it was pretty quick and easy to get in and out. We grabbed what we needed and bounced. The store was organized, and it was simple to find what we were looking for. read more

Michaels - Inside - Arts & Crafts Near Me - Costa Mesa, California

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The employees at this store are rude and act like I'm a nuisance to ask for help finding an item. Fine. I'll try Amzn.

Go anywhere else to get your craft and framing needs met. Absolutely zero desire to help customers. You'll leave frustrated--but not with anything you'd hoped to get here. You'll be met with a lot of blank stares and a complete lack of care for the customer and customer experience. When you ask to speak to the manager---and believe me you will-- you'll be told the person who doesn't want to help is the manager. So there you go. I shopped here once every other week-- I won't return. Good luck. read more

This review applies only to the framing department. I brought in a mat to a picture frame that I wanted to replace. They didn't have a quality selection, but I was so eager to get rid of the mat I had that I was happy to select a so-so mat. Ten dollars [cheap enough]. Told they needed two days to cut it. [Meant ANOTHER trip to the store.} Picked it up three days later. Doesn't fit the frame [too big - obviously not measured precisely, plus the inner cut for the photo is not straight, but slanted. I can trim the outer edges just fine, though nothing I can do for the inner cuts. Tried calling them at the main number. About 20 rings later they answered. Asked for the framing department.....after another 20 rings I gave up. I've wasted too much time. read more

Deidre is such a help at Michaels she knows everything and so nice .she goes the extra mile to make sure .that she understands what it is you need for my home hobbies.i just loved her helping me Deidre is the best thanks ..your the best ... Mom read more

Michaels - Arts & Crafts Near Me - Costa Mesa, California

Ohhh Michaels Soo Karen came by (manager) and she basically said "Oh you can go over to Huntington Beach and get out of my store. OUT OF MY STORE!!" I think she should be fired in the sense that she LITERALLY SAID "GET OUT OF MY STORE" MULTIPLE TIMES!!! Obviously Kaylee sent her to the cashier station where I was at. I told her I don't have my card and I've finally found where the issue was...Michael's which I bought it from two days ago and again she literally said "Get out of my store" a blank full of times. I don't trust Michael's on 17th and Superior Av. AGAIN her name is Karen and she's a manager and I DO NOT THINK ANYBODY should treat there customers like that. read more

No one works in the custom frame department anymore. I went to the Costs Mesa location yesterday to have 3 custom frames made. I was told someone would be there in 20 minutes. I could not wait. Today, I drove to Hi ringtone Beach location. Again, no one was on duty. Both location s, I asked if I should call first to confirm someone would be there. Both time I was told that there is no need to call ahead. Someone is always there. Well both times I drove out of my way, there was no one there. Both times, the person who I spoke either made excuses. No apology. It's an easy solution for me. I will not be back. read more

I've lived in this area for 20 years. This Michael's closed due to a fire and then re-opened this June. This store has a huge selection. It is clean and well organized. It has great value for the product. Usually there is a coupon available to get when greater deals. Today Karen assisted me with a return. She was efficient, respectful and pleasant. Michael's should be proud to have such high caliber employees, read more

So happy this Michael's is back open. Clean store, with friendly and knowledgeable staff.

Unfortunately, this Michael's is severely understaffed. Whenever I go in, I only see 2 people working. It is impossible to have a store run at this size with two people. The lines are always long. The trash is never taken out. This is not the employees fault, it is the managers. The staff cannot work how they are meant to with only two people. It is cruel to them. The two ladies I saw working were very nice and friendly people. They do not deserve this. read more

Every time I go into this Michaels the staff provide great service, either directing me to the correct aisle or helping me check out.

It's lit, prices are good. Got my paints and all that jazz it's next to TJ's too which ain't bad either, it's all good all around. Heard someone wasn't too stoked on framing of a print so maybe don't get you prints framed here but other than that we good read more

I had some custom framing it took a long time and ever time I called no one would answer. Also very expensive.

I asked my husband to bring me over here so I could hopefully purchase certain yarn on clearance. That's always a hit-or-miss proposition, so I walked in with fingers crossed. Unlike my local Michaels, this store has three clearly designated Curbside Pickup parking spaces right outside the entrance. Park, call the phone number, give your space number and order info. Very efficient setup. Once inside, you see carts and handbaskets, many of each, alongside a DIY station with wipes and gel sanitizer. I am loving this place already! It's smaller than my local store but still merchandised in such a way that you don't feel crowded or pressured to buy things. I didn't see a clearance section for yarn, though the items I came to find were clearly tagged on a fixture in the main aisle. Admittedly, I did purchase 75% of what they had BUT I *also* left one cake of each colorway so somebody else could find a little joy, too. It's bad karma to clean the place out. ;) My husband found a wacky throw pillow depicting a cow wearing a crown of flowers. Normally $30 (ouch) on sale for $17.99. We're a coffee mug and chill w/pillows kind of family, so we couldn't pass this up. Consider it bovine intervention. A super-nice sales assistant helped him work the price check machine, so we had good luck there as well. We noticed three assistants working on the floor, one person back in framing, and one at the till up front. So, good coverage for a Sunday night. We weren't able to find any funky/clever coffee mugs, which was a disappointment. The St. Patrick's Day display was on the scant side, though I did like the selection of t-shirts. More family friendly and less to do with the drunken aspect of the day. Think Lucky vs. Gettin' Lucky. Our checkout assistant was very kind and friendly. Efficient, too, though my one caveat was needing but not receiving another bag to contain the rest of our purchases that didn't fit into my own bag from home. Bit cumbersome walking with both hands full of items out to the parking. Still, we really enjoyed our time here and plan to make more trips in the future. Thanks for a great shopping experience. read more

I caught up with Jessica while contemplating custom framing or off the shelf for this print. She knocked it out of the park with this combination. Jessica, thank you for helping me make this Father's Day gift look incredible. read more

Michaels - Arts & Crafts Near Me - Costa Mesa, California

This place would get five stars if two things improved; the employees attitudes and the stores joy. 50/50 with employees. The two women were decently helpful. The man this week, not so much. He was pretty annoyed with being there. He had a scowl on his face and made me feel bad about imposing on him to check me out. Perhaps it's management, or pay or both, but I go there for fun crafts not to 'bother' someone. That's how it feels. The store needs an update. Cleaner new floors, improved lightening, could go along way. Also, playing sad love songs makes customers want to leave, f.y.i. I a want happy, upbeat environment. I still come back time and again, but I'd love the store to improve. As far the crafts, I love to come here for inspiration, paint, party supplies, paper for scrapbooking, and seasonal items. They've been moving the store around and adding in some new things. You'll see in my pictures the farm house style decor, which is really cute. Martha Stewart party supplies are adorable! I think anyone would be able to find something they wanted here! read more

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Nothing amazing. Staff is nice but the quality of their acrylic paints sucks. Ended up going to art supply warehouse for a much better deal, selection and not supporting a big chain store. read more

Ordered 20" Flowering Blue & Green Easter Wreath. Was very surprised when I received it and measured -- it iis about 14 inches not 20. Will not order from Michaels unless the item is in the store not just online. read more

This michaels is clean and good selection. It's a bit cramped but that's because they carry lots! Busy at noon time but always good service read more

12/19/2019 - this place frustrates me because I did an online order with in store pick up. the staff did not bother to acknowledge that i picked up the order on 12/1/2019 and then last week, I get an email saying that I am being refunded the amount that i spent on the items. I had to ask to speak with Manager Mike Berry in order to get him to call the corporate office and ask corporate to reverse what was done, but they aren't able to do it. I had to personally go back into the store to give him the $16.16 that should have been charged to my credit card since I already picked up the bows, but Mike's team messed up and caused me to waste time coming into the store again just to pay them the $$ in cash. PLEASE GET IT TOGETHER, SO THAT CUSTOMERS ARE NOT WASTING TIME RECTIFYING PROBLEMS THAT YOU GUYS CREATED. You would have given away $16.16 without even knowing and the inventory would not add up since you would be missing 2 bows!! read more

Terrible customer service. They say they will honor any low price for the item. BS. i found the item on their website on sale and they wouldn't honor the price. She said she couldn't change it the price even though she was supposedly the manager and they can do anything basically! She was not nice about it at all! read more

Due to the new self check out machine printing out a blank receipt, I asked for some assistance from employees. Two gals came over and were extremely unprofessional - they swore, kept on messing up and complaining, completely ignored me, and barely apologized for the wait. After 10 minutes of their complete nonsense and failure to print my receipt, I decided to leave without it. Employees at this michael's are always rude, but they took it up a notch today. They were incompetent. Disappointed. read more

Would rate 0 stars if I could. Came here looking for something specific and I tried looking for it on my own. After searching for awhile with no luck, I searched for an employee that could help me. I could not find anybody except for the cashiers and there was a huge, long line. I searched every isle until I found a woman opening boxes near the fake flowers. I kindly asked her if she could help me find something and she SIGHED, rolled her eyes at me and slammed the box cutter down on the boxes.... like I was so rudely interrupting her by asking for help???????? She legitimately said to me "idk, you could try that isle" as she pointed vaguely over to her right. WHAT?!?!?!!??!! You're the only employee on the floor and you won't help me at all? And get mad at me for asking in the first place??? What the hell?????? I work in retail myself so I know how to treat people inside and out of my job. I am always kind to others at any business I go to, because I too deal with the worst kind of rude people and want to be an easy-going and kind customer to others. I can't believe that Michael's would hire such terrible people that can't do there job, let alone be nice. I wish I would've gotten this woman's name, but I was so taken aback that I was inconveniencing HER that just I looked for what I needed and then left. Won't ever be returning to this location again. read more

Awesome place to find Christmas Decor. Daisy is the bestDaisy was so patient with me while digging through my purse to find coupons. Daisy helped me find coupons on my phone from emails. Daisy also explained to me each and every discount that would apply and be more helpful for me at the time of my purchase. Daisy was also extra careful when bagging my merchandise. Michaels is very lucky to have an employee that cares for the customers and the merchandise and who is also very knowledgeable of product locations. Five stars for Daisy. And five stars for Michaels read more

Love Michael's. They always have amazing sales so I always come here when I need something for one of my festive outfits or making some craft. I love that if you're a rewards member you don't need to have your receipt with you if you need to return something as they can pull it up under your phone #. Staff is always very helpful. read more

Reviewing the online purchase/in-store pick up. The store and staff itself get a 2.5 stars total. Failed! That's all I can say. I have already filled out their survey and hope that the process will be improved. Save your time and just shop in stores or online. Conveniently, together will be a waste of time. Online Process: Choose items Check out/Payment Submit order Wait for the order to be ready Easy enough! Here is where it all goes downhill. In-Store Pick Up: Head to the back where frames are located Request to order picked up Assisting employee appears a bit lost (No real process.) Picks up items and leaving with an unpleasant experience Returns: Wait in line Wait for a manager The manager cannot simply scan the receipt Need to manually scan and kinda blindly approve the return, otherwise the lowest price may appear Will request your email order receipt because the physical one does not provide any pricing on it Instead of the amount going back to the card you purchased, cash will be returned to you What you need to know: -- Please don't use the online purchase/in-store pick up unless you have the above ready -- Parking is shared with PetSmart -- Always check for coupons before shopping -- Really great post-holiday deals -- Appears to be a popular place for transients to take long breaks -- Returns are 60 days for online, 180 days in-store read more

If you want to develop claustrophobia, go to this Michaels. The intersection is the best place to get into a car accident, and the entrances and exits are perfect for getting hit if you're a pedestrian. Not only is the store itself cramped, but the parking lot is a joke. read more

Honestly Damari is so awesome he makes me want to come work here! He is the bomb. I'm there something like 2x a week maybe more... I always have my fingers crossed that he'll be there because he always makes my day. Super patient with questions, returns, and other things that can sometimes tend to annoy people. Thanks damari, you rock! read more

Severely understaffed. The last 2 times I've been here there has been only 1 out of 7 cash registers open and more than a dozen people in line read more

While being a passenger in the car, I happen to see this Michaels while coming back from checking out Newport Beach. Because I needed a few things for Mother's Day, we decided to stop here and check it out. Pulling in, we noticed how small the parking was. Michaels and Pet Smart are the only stores here that share this tiny lot. At the time we visited, it wasn't very busy so it was easy to find a parking spot. Walking inside, we figured out why the parking lot was small. Compared to other Michaels I have visited, this Michaels isn't relatively small. It seems a like a lot of stuff is crammed in here. There was a whole section of store I didn't see at first because all the stuff crammed in the middle of the store had made it a maze. Unless you went exploring, one would probably have missed it like I almost did. I don't know if it's normally like that or not. I found most of the items I was looking for, which was pipe cleaners and some individual card stock and was pleased with the amount I spent, which was only $1.50. The place was clean. Packed with stuff, but relatively clean. The employee that I encountered was nice and helpful. But I think, overall, that if I lived in the area, I would probably try to find either another Michaels or maybe another craft store before coming to this one. read more

Michaels - Arts & Crafts Near Me - Costa Mesa, California

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I went in to Michaels to look at their baskets, I am making a basket for a non-profit donation. I went to the register and asked for helping. An Asian gentleman, I think his name was John came back to help me very quickly. When I asked if there was a square basket like the ones on the top shelf on the back wall he told me to hold on. He then went to help another cuatomwr. It was about five minutes when I decided I wasn't importqnr enough for his assistance and left. I'll be going to Hobby Lobby to get some assistance on my project c t. read more

Not as big as some stores but ok had a hard time finding what i needed for some reason parking is busy at this location

Came here to buy wedding and art supplies, and I wasn't disappointed! They have a big selection with good deals (check the website for coupons!) and the hubs and I spent a good hour or two here perusing through the whole store! The employees are also fairly nice and we walked out with two giant bags of all sorts of goodies! Will be back if I need any other artsy fartsy things! read more

Kelly in the framing dept is great! She is so nice and knows what she is doing from years of experience at Aaron Brothers. I worked at AB 6 years ago so I know about framing. I had a little certificate to frame but thought I would shop around for best pricing. Went to a local custom framing place on 17th. The owner didn't know the benefits of Museum glass and said its not worth it. So not true! UV protection, clarity, and anti reflection is worth while when custom framing. The quote came out to $150. Michaels is doing the exact same quality and specs for $90. I will stick with Michaels framing from now on. No need to go elsewhere! read more

Great store to find all your craft needs. I specifically love the staff. Lori P. is the definition of a great customer service manager. She was super helpful and went out of her way to make my experience amazing. Definitely recommend shopping here! read more

My friend and I just went to buy a few things and Lori was so wonderful and kind to us. Definitely some of the most quality service at Michael's. Thank you for making our day better! read more