I went to this Michaels store last night to exchange about $150 worth of stuff that was bought from that exact store. I didnt have the receipt because i had won the stuff in a raffle at work. I couldnt use the stuff i won so i figured i could exchange it for stuff that i would actually use. The Manager said i could exchange the items no problem. But what she did was override all of the prices to only be $9.99 each!! She only gave me store credit for $80.00 instead of what i was suppose to get which was $160.00!!! I didnt notice what she had done until i walked away to go shopping and looked at the return receipt!! She marked every item down to $9.99 and then paid me that!! I went back and said something to her about it and she got a major attitude and said "oh well! The transaction is already done and if u want the stuff back instead, then u have to repurchase it all at regular price!!! lol i started to get upset about it and the next thing i know ... she was on the phone with the police. The police came and told me that i had to leave and it was a civil matter!! LOL Can you believe that!!?? The very unprofessional Manager that has HORRIBLE customer service skills is named Jessica and she works the closing shift!! So she pretty much STOLE my things from me!!! This is ridiculous!!!! I can not believe that she thinks what she did is ok and thinks she is going to get away with stealing my things!!! Corporate needs to do something about this!! And fix the problem!!! I wonder how many other people she has done this to snd has gotten away with it!?!? ITS WRONG!!! Stealing from customers is NOT OK TO DO JESSICA!!! read more

Michaels - This is a picture of one of the return receipts she gave me! Do u see the problem!?!? - Arts & Crafts Near Me - Hawthorne, California

I drove from Studio City to Hawthorne (1 1/2 hour drive) to attend a Michael's sponsored workshop. I arrived early. Then the instructor arrived and we both learned that the store manager had "re-purposed" the room and said they could not accommodate the class. I The store manager refused to even refund my $20 fee, claiming it was a corporate matter! She stuck to this story even when I reminded her that she had already admitted that she, not "corporate," cancelled the class! No attempt was made to contact the class participants or even the instructor. This is inexcusable. What a waste of hours of my time, money and good will during this busy Christmas season! read more

I don't know why they have rude ass people working here. The cashier name Brook was on her damn phone while trying to charge me. I asked if someone can take the item outside since I was over 40 pounds, she said "NO" with this attitude. I replied "the other lady said someone could since it's super heavy". I don't get why she's so rude and texting, her customer service is the worst. read more

This location is just like any other, but their customer service is definitely nothing to write home about. Went in for some supplies for my costume and had a simple question, but could not find an employee around. Finally, when I did, they ignored my hello and proceeded on their stroll through the store. Maybe they were on break/lunch, but they could've taken their vest off or at the very least smiled when I greeted them. I ended up finding what I was looking for, but will most likely stick to ordering online if I can avoid going here. read more

Michaels - Arts & Crafts Near Me - Hawthorne, California

I appreciate your customer service. You didn't carry what I was looking for but the elder lady this morning was kind enough to look and when we didn't find plastic boba straws she suggested where to go to find some. This kind of customer service is rare now a days but so much appreciated. Thank you. read more

Let me start of by saying WOW this has been the BEST Michael's I've been to with amazing staff! And I'm not exaggerating ! I met the most AWESOME PROFESSIONAL FRIENDLY MANAGER EVER ! LULU she helped me look for everything I needed for my project and if she couldn't find it herself her staff was there to help us out ...this is what I call team work ! shout out to LULU ...you made my day and you helped me find my go to Michaels ! read more

Typical Michael's store. Well stocked shelves, good selection of seasonal items and craft items. Was happy to find what I was looking for (an jewelry finding only sometimes in stock at my local store). Checkout did not take too long and parking wasn't too difficult. Overall I would stop here again. read more

Michaels - Gallons of glue!! - Arts & Crafts Near Me - Hawthorne, California

Why aren't there 1/2 stars? With Hobby Lobby open across the street, you'd think the staff at Michaels would step their game up, but that's not the case. During my last (and I literally mean my LAST) visit, I saw several staff members cleaning the aisles. Not one person approached me or asked if I needed assistance. Once again, several of them were too busy talking about other people to notice there were potentially paying customers. Grabbed what I needed and got in line. There were 2 cashiers, though I saw several employees around the store. After standing in line for 10 minutes, I put my items back and went to Hobby Lobby. This location is just AWFUL. read more

Michael's is not that bad when you get here early on a weekend. The line wasn't as long. (There were around 3 people in line). It was easy to find what we were looking for. Customer service was alright. Parking was plentiful. read more

Zesta did an amazing job helping me select a mat and assembling the finished product. I was thrilled along with others in line when I picked it up. read more

Michaels - Arts & Crafts Near Me - Hawthorne, California

tried calling this michaels several times only for the system to hang up on me. Don't try and bother calling this location because nobody wants to answer lol read more

This is a nice Michaels. It's pretty neat and orderly. Sometimes it's difficult to find what you're looking for and even harder to find help on the floor. It's a hit or miss thing. Plenty of parking even though the lot gets crowded due to the sharing with other businesses. read more

Just left empty handed because apparently the cameras aren't working and the workers try to avoid you, i was literally trying to get a spray paint out from the middle of the bars because no one came to help, and i helped another costumer out while waiting haha at least i have a funny story to tell people about the time i had to try to beak a product out of the bar fence. Its honestly a joke. read more

I really appreciated the customer support in the Framing department. In the process of framing a poster from France, a corner of the poster was damaged. They matted the poster in a way that looked nice and did not reveal the damage. Simultaneously they ordered a new poster (from France) and later re-matted and framed it as we originally designed. I was impressed with the whole experience. read more

It was Christmas Eve 2k19. We were in dire need of a whoopee cushion for Krazy Kip. We first tried the local 99 cents store... no luck! We then rushed to party city... We were denied by RUDE store clerks who decided to close the store on time. STOOOPED. We were dejecting and ready to give up. Desperate, we decided to check the Michaels as a last ditch effort... Inside the store, we met the GREATEST MICHAELS EMPLOYEE OF ALL TIME, Chris!!!!!! Clutch Chris was the man!!!! According to Chris, that branch of Michaels did not carry the whoopee style of cushion... despite the man Chris himself pushing for it for years... THIS IS UNACCEPTABLE!!!!!! Chris is your best employ and if you had listened to him you would have made an important sale that day and many others to the large community of whoopee enthusiasts. Chris deserves better!!!! WE DESERVE BETTER. Fortunately, the day was saved by the 5 Below next door. Michael Mike Michaelson (CEO of Michaels) I'm begging you... Please start stalking (stocking) whoopee cushions ASAP. Also give my man Chris a raise or a promotion! He is your most valuable employee. (I'm only rating you 5 stars because of Chris... if it weren't for Chris, you would be getting a 0 stars review...) Keep this in mind when making important decisions Michael Mike Michaelson CEO of Michaels!!!! Chunky OUT!!! Mike Drop (get it because of Michaels??) read more

Michaels - This is the whoopee cushion we could not buy from the store... - Arts & Crafts Near Me - Hawthorne, California

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I've been coming here for years, mainly because it is the closest to me. I gave it 3 stars because I do end up finding what I am looking for (sometimes those items are fairly expensive for what they are), however, asking for help or where to find things is a game in and of itself. Nobody seems to know and I get a lot of blank stares. The staff used to be really friendly and would acknowledge you when you were in the same aisle but alas customer service isn't what it used to be. read more

Huge shoutout to the women working at the Hawthorne location today!! I ordered some supplies online and they were doing an amazing job navigating the logistics of curbside pick up. Thank you!! read more

This review is for the Aaron Brothers custom framing inside the store. They did an amazing custom job with two works of art I had. A special shout out to Jazmin who did an exceptional job. I would highly recommend!! read more

I never thought that I would need to visit a Michael's because I'm not really into arts and crafts, but my nieces and nephews, a little cousins are and I promised one of them I would get them a drawing/sketch set and this was the only place I could think of. I entered here like someone lasting Jumanji - I was essentially trying to find my way around and figure out where I would go. After walking around I finally found the arts and drawings/sketch section. There were tons of different options in this section, of which I had no idea what anything meant, so I flagged down an employee for assistance. This employee was very knowledgeable and glad to assist me with my questions and needs. By time she was done explaining things I felt like I could go sketch me Basquiat in my living room myself! Lol I begin to enjoy myself inside of Michael's and decided to shop around for myself. I had a couple paintings I needed to hang in my home so I found the section geared towards paintings and got some amazing hooks in wall things to hang the paintings. Before I went overboard from shopping inside of Michael's I decided to call it a wrap and get out of there before I spent all my money trying to become the next painting project LOL. Overall I was extremely impressed by the store and my visit and now I know where to go for arts and crafts projects and DIY fun. read more

The best place for crafts at very good prices. read more

Michaels - Holly Molly - Arts & Crafts Near Me - Hawthorne, California

I've been coming to this one for years but within the last few months it has really gone downhill. They employees are rude and send you to the wrong isles or completely ignore you. They see you and literally rush to another isle so you can't ask them a question. The store is also not very clean and shelves are not stocked. Even though this one is closest to me I will be driving to the Torrance Michaels to do my craft shopping. read more

So sitting at home during all this crap you tend to use up supplies. the red paint went first and the blue and white are getting low. I guess lots of people are having the same issue because the local store (Redondo Beach) is out of almost everything. Anyway my wife found the red and white at the Hawthorne store, it's a bit of a trek but if I don't go I'll just sit and watch TV. So I ran an errand in Signal Hill then got on the freeway and when I finally got there the girl handed me a bag with one bottle of paint! I told her I was supposed to get a red and a white and she said "no, just the one". She didn't look at the paperwork or anything so I pulled out the paperwork and showed her and she said "ya, but you were only charged for the one", as if that was the only thing that mattered! Anyway no other help was offered like trying to locate the paint at another store and I could see she had better things to do so I just left. I think customer service is dead here so I'll probably start getting supplies through Amazon. read more

Their framing department is top notch. They did a great job framing our kid's art display for a show she is participating in. Alfredo was super friendly, knowledgeable, and easy to work with. I highly recommend Michael's in Hawthorne for all of your framing needs. read more

I had a piece of art framed for my husband for Valentine's Day. I chose a frame that was on sale, yet the cost was still so high. Since then, I found a family owned art and framing business and their prices are so much lower than Michael's. I foolishly thought Michael's would have the best pricing. On a brighter note though, Michael's did a great job (but so did the family owned smaller business). read more

The five stars are for Jack in the frame department. Jack displayed professionalism, patience and a critical eye to a pice of art that has a very special meaning to our family. Jack never once got rattled as I had him pull out just about every custom frame piece and mat in the store. Do not allow Jack's age to deter you from allowing him to assist you with your framing choices. Jack may be young,however, he has a good eye for what works! read more

This Michaels is my go-to one for any quick-necessity art items. I come here specifically for Bristol paper and COPIC markers. They have the widest stock of COPIC markers for any of the Michaels stores in the area. A big bonus is that they allow dogs in the store! read more

I love this place! I know this place needs a little help here and there, but overall I've very satisfied with the staff and the products. The best part is that when I buy something Wilton related, I get a 40% coupon for next purchase. I love it! I also have to give a 5 star review to Sherel! :) she is my Wilton cake decorating instructor....she is very thorough and she'll answer all of your questions. This is my 3rd course with them and very happy with my cake decorating progress. Thank you! read more

Michaels - cupcake decorating class...it was lots of fun - Arts & Crafts Near Me - Hawthorne, California

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Great selection of product. Lots of parking and close to the freeway. But at the framing counter, quite pricy $$$$$, and a little attitude. You don't have to always want to appear to be right, just be helpful. read more

Make sure to check your receipts because they will scam you by charging you multiple time on a single item you came in for. Their phone does not work so don't even try calling customer service. Manager thinks it's funny when I came in to get my refund. She said it happens very often here. I suggest going elsewhere where they won't scam you. read more

Online order pickup needs to be marked. It is at cash register 5 but who would know that the first time. A big sign would help a lot.

This Michaels is closest to my house and work but is small and can get very, very busy. For this location, the staff has always very helpful, attentive and accommodating. Sherry (not sure if she's still there but has always been a god send for me whenever I went in for supplies, ideas or my daughter's school projects. She went above and beyond in customer service and always helped me find what I need or offered an alternative to whatever craft project I was working on). Recently, I had been practically living at Michaels for a wedding I was in and the Easter holiday. I'm used to Michaels not really having much help and only having 1-2 cashiers come after a line forms and we've been waiting for about 5-10 minutes in the past. The day I happen to almost have a crafting meltdown, a male manager (failed to get his name) greeted me. He was very pleasant and patient as I threw all kinds of questions and requests at him while he was trying to re-stock and assist others. He was very helpful and familiar of the layout of the store. He offered suggestions and when he wasn't familiar with an item, he enlisted another staff member to help show me where it was. And when I was checking out, he walked over to inquire if I found everything I needed. I was very impressed with this new system this particular Michaels implemented. One line with at least 2-3 cashiers to ring. It seems they stepped up their staffing need and check out efficiency. I usually find this location has most and all of the craft items I need, although small in size, has a good team. Parking: There is a large parking lot but Michaels shares it with Food for Less, Anna's Linens, El Pollo Loco, Verizon, some Chinese Food Express place and a bunch of smaller stores making it difficult and busy on the weekends, during lunch and/or dinner time. read more

Ok, you caught me. While yes, I do have an addiction to all things athletic including shoes, etc...I also have this weird fascination with uh, shhh, don't tell lest I be ridiculed for the rest of my life...ahem, SCRAPBOOKING. I admit...I don't actually do this for myself so I suppose that saves a wee bit of face for me lol...I tend to make books for other people: wedding, birthday, baby albums and the like. And Michaels is my savior for the finishing touches... Martha Stewart, that crazy lady, God love her...has the BEST selection of scrapbooking materials. The tasteful, "I'm not from a trailer park" kind of materials (and before y'all jump on me...I can say that as I've lived in a trailer before!! So there!). I mean...the stuff is a bit more hoity toity than the other brands...but that's just me. They also have a lovely selection of variously sized albums for which to cover and make into the aforementioned scrapbooks...and all are more than reasonably priced. If you like silk flowers...this is your mecca. If you like painting all things unfinished wood...this is your heaven. If you are in love with all things sparkly, sticky, and glueable...life will get no better for you than it will once you step inside Michaels. read more

This Michael's is located in a very convenient location, near Toys R US, Payless, Starbucks, Food for Less, Home Depot, Party City, etc. on Ocean Gate and Rosecrans Ave. There is plenty of parking available outside. The staff is GREAT here. I needed help one time with locating certain plant decorations and flower arrangements and it turned out they have a flower specialist in site! Everything is so clean and organized and there is such a great amount of varieties for your arts and crafts!! read more

Michaels - Frames - Arts & Crafts Near Me - Hawthorne, California

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Great selection, but I find the customer service at this store SO frustrating. I've never been to the store when there hasn't been a line of at least 3 people long with one slow-as-molasses cashier. (For example, once there was a lady at the only open register who was asking for descriptions of every class Michael's offers, and the cashier was flipping through their binder reading the descriptions to the lady while the waiting customers line grew, and grew and grew. Don't EVER go to this store in a hurry or you'll blow a gasket. Leave at least 10 to 20 minutes for waiting at check out. Argh. read more

I stopped by this location on Wednesday (05-15-2013) in hopes of finding a mason jar with a screw up airtight top to store some things at home in. I decided to come to this location because of its accessibility to the 405 (right off of the 405 North/South @ Rosecrans). The parking lot for this location is HUGE. This location shares its parking lot with a Food 4 Less and several other big box stores. I am a lover of Michaels. I have come here on several occasions to pick-up supplies for various art projects. If you are ever interested the work I created using supplies bought at Michaels are now on display at Tanner's Coffee in Playa Del Rey (90293). I parked my vehicle a short distance away from the front doors of Michaels. I walked inside and immediately noticed the long line to checkout (pay). The line was 15-20 people deep with 2 cashiers working. I figured hey I will walk around the store for a bit, come back up with the item I was searching for and the line will definitely have moved along by then, WRONG!!!!!!!!!! I made sure to pay attention to what the last person in line was wearing so I can judge by that person how far they moved along, the answer was about 2-3 spaces closer to paying, which basically meant they still had a good 10-15 minute wait to pay. I continued to walk around in attempts to locate this Mason jar but could not find an employee to ask and I was looking for someone to help me. While browsing through the aisles I did notice some very cool items for sale. I have a couple ideas in my head for further art designs and Michaels will definitely be the spot I come to when I want to fill those needs, I will just come when they open to avoid the lines I saw here on this visit. On this visit I abandoned my search for a Mason jar based on not being able to find an employee to ask and how long the line to pay was. As stated above this will not stop me from coming to this location I will just plan out my visit a little better the next time around. I believe on this visit I came by around lunchtime and that was my fault, if you are trying to avoid lines anywhere lunchtime is not the time to succeed at that task. read more

Simple & sweet: huge yarn selection for my fellow crocheters & knitters! They also are selling pink/hot pink yarn, which in turn, helps raise money for Breast Cancer awareness/aid. One of the bigger Michael's locations that definitely carries more items than others in the area. Lines are always just as long, but this one goes by a little faster because they have more registers open. read more

This place is great if you need to make something. It's conveniently next to a Home Depot. I have always had positive experiences when I needed to get things here. My only problem with this place is how corporately charming it tries to be. I don't really like its design, and it feels kind of heartless. The employees are also likely underpaid, which doesn't make them love working there. I wish they were more involved in the local community, but for what it is this place is better than anywhere I know around Hawthorne. read more

I I would've given this store 1 star. But the cashier was really nice. Foremost, I was at a Sherwin Williams trying to find a can of a specific plastic spray paint for a project. They didn't have the one I wanted. So they recommended Home Depot or Michael's off Rosecrans and Ocean Gate. I decided to go to Michael's since it was closer. I walked into the store and was looking for the spray paint can section. A saw a little old caucasian customer with a spray paint bottle. She was still shopping. I stopped her and asked her where she get it. She told me where she got it by pointing. She also added: "you have to ask the lady to open the shelf and get you one out." I thanked her and went straight to the lady. The store clerk was putting new spray cans in the lockable shelf. I asked her about the plastic spray paint. She said they didn't carry that product. But she recommended another can of spray paint that may be perfect for my project. I decided that I'm tired of driving all over town for this can of spray paint. So I said ok, I'll take it. She said "I'll take meet you at the cashier." I was shocked. But I said ok, because I wasn't about to make a big complaint against this racist lady for a $9.99 can of spray paint. When I arrived at the check out, the racist clerk was on her way with the $9.99 can of spray paint. I guess she didn't know that I was aware that she allowed the little old caucasian lady to shop around the store while holding onto her can of spray paint. But clearly discriminated against me, as if I'm a thief who would like to go to jail for $10 by stealing the bottle of spray paint. I couldn't wait to leave a 1 start review about this store on yelp as soon as I got home. But the cashier who sold me the product was very nice. So I couldn't leave the store 1 star. At any rate, I will never go to this store again. Racism is ugly and unacceptable. read more

I love coming here! Employees here are always helpful. I want to give a shout out to Jessica for going above and beyond on helping me find the things I'm looking for unlike Hobby Lobby across the street. Thank you and keep up the awesome customer service. read more

While their selection was running low, and it was crazy crowded (just before halloween weekend), the employees seemed to be friendly and helpful and making the best of the situation. The line was long but they had 6 registers open and they got through the line as quickly as they could. I was impressed. read more