I wish zero stars was a possibility. Today a friend and I decided to visit Michael's. I have recently done some redecorating and need a few pieces to spruce up a wall that's been left blank and a few shelves that could use a new little frame or two in the same color palette. I was excited!! My associate and myself split immediately. My mission was clear and I was on it. The store isn't properly tagged-as in each little section that is on sale isn't necessarily advertised as such. You know those huge floppy flowers made of foam? They're everywhere. The colors they had matched my color palette!!! Like to the T! So believing them to be 60 percent off I grabbed nine. This wall is huge and bare and it is in the dining room. My wife would be surprised that I capitulated to floral. But what is this? Upon further review it appears that these flowers aren't 60 percent off!! Oh no! So I have to rethink my whole game plan as I have since picking the flowers found matching globes for a basket on the kitchen counter and six or seven mini frames matching the flowers and the wall and the globes. As I realize I am in quite a pickle my friend passes and I explain the situation adding I don't believe I want to spend three hundred dollars on these flowers because it would be fiscally irresponsible!! That's when Brandon-the long haired Michael's employee who had been clearly following me for five minutes chimed in he wasn't for one second convinced I would be able to pull off such a feat. He scoffed at me. Idk if you've ever been scoffed at, but to be scoffed at by a long haired middle aged arts and crafts store employee just tastes different. I continue my shopping and find the items I need to replace the large floppy flowers that were in the color palette I just redecorated my house in. Closely accompanied by Brandon. Now scoffing is one thing. But being treated as a shoplifter at a discount arts and crafts store is worse. I don't believe I have stated my race. I am black. And I am the only one of my kind in this whole god awful store and adding insult to insult is Brandon the non stealthy orange t-shirted dirty checkered van wearing framing guy turned amateur ninja following me in a way that can only be described as dehumanizing behavior and matching me step for step and aisle for aisle. My friend who once again I have not been shopping with at all comes to me saying they are leaving and will be outside. Later I found out that Brandon's behavior didn't just rub me the wrong way either. So I say ok I'll be out shortly. I continue to do my pre check out math and see if there is anything I am forgetting when my spider goggles began to tingle...I always feel like somebody is watching me...can I get some privacy? I turn my head and who clumsily ducks their head behind the display rounder like the worst peekaboo player of all time? If you guessed B-Money- you are paying attention. At this point my blood begins to boil. It's 2022. Did the summer of 2019 mean nothing to you? Did you decide the work needed to heal fractured racial relations was outside of his Michael's pay grade so he took about twenty seats? I decided to address the situation. Hey bro-Excuse me sir- Brandon turns around like he just came back from break and not been on my back like Yoda was to Luke Skywalker this entire time. He puts his hand to his chest as if to say "who me"? Yes you. Do you guys have cameras? Why yes we do. Well why don't you watch them and quit following me around the store. It's embarrassing and unnecessary. I don't shoplift bruv. Well you were with someone that I've recieved complaints was taking their backpack into the restroom. Did you get any complaints about me bruv? No. Then why didn't you follow them? It's guilt by association. He says. First and foremost neither of us took anything. Secondly you grabted the only person who was complained about open passage and continue to follow me- the only black person this entire time. That's sus bruv. He says im spinning the story. But I'm not. The facts so far are. I've been shopping alone followed very closely by Brandon. I haven't been complained about. One person has been complained about. They are not black. You allowed them to leave the store in accosted yet you continue to follow me? Yeah I'm spinning it. He acts as if he's offended that I even insinuate that he may be exhibiting some sun down state behaviors and tells me to my face directly into my eyes that just yesterday he played tennis with a fella who looks just like me! What in the David Duke did you just say to me? Did you use the my best friend is black defense? The defense that only the most tone deaf of racists run out as soon as their little ears get red. I decide then and there I will not be shopping here and I leave. But as I leave I ask for his supervisors name and he says Carrie. I ask her last name and he says he doesn't know. read more

A few months back, I purchased some craft supplies totaling $149. The young gal checking me out asked me if I wanted an email receipt, which I did. A few days later I looked for the email and found nothing. There was no email from Michael's, but since I needed to return one item I figured they could look the purchase up with the debit card I had used. They have done this before, so I thought nothing of it. Additionally, when I looked at my bank account I find that I was charged $187 for the purchase. Definitely going to speak with someone... I get to the store, waited in line for quite some time and when I explained my situation to the cashier, I was told I would have to talk to a manager. 5 minutes later, a manager shows up and I explain it again only to hear her say 'I'll have to get the other manager', and walked away. About 10 minutes later, a second manager arrives and I get to explain it a third time. I'm told since I have no receipt, I'll need to call their 800 number and see if they can help me. When I asked if they could just look up the purchase using my debit card, I was told 'we can't do that' and told me that without a receipt there was nothing they could do. Even though it was their 'mistake'. I offered to describe the young woman who checked me out, and was told there was no need for that. So, I ask her again to look up the purchase with my debit card, and that I had been able to before without any problem. All I got was a irritated stare from this 'manager'. So far, I had maintained my composure. I'm a Social Worker, so I absolutely know how to do that. We all have that point where we cannot deal with this kind of stupidity, so I do admit getting a bit snarky here. I told this manager that I would be disputing the charge through my bank. I start to leave the store and hear her yell 'you just go right ahead!'. I get home and try to call their 800 number SIX times. Each time I got a sales pitch for 'Life Alert' with no option to talk to a human being. Nothing to even suggest I had reached Michael's. I contact my bank, and guess what ~ WITHOUT A RECEIPT THERE WAS NOTHING I COULD DO!! It's not even about the money any more. The way I was treated by these 'managers' and the 800 number nonsense is the issue. Over the years, I have dropped a significant amount of money. The only reason for giving this one star is that I could not write a review with no stars. I certainly do not expect any response from Michael's as a result of this review. I am not someone who even does the review thing. This wasn't even bad 'customer service' ~ I don't even know what to call it. Suffice it to say, this woman will not ever spend a dime or step into one of their stores. Probably the worst retail experience I've had. When I had to work in retail years ago, I would have been fired for treating a customer like this. I do wonder how they are in their personal life ~ how do they treat others? A footnote: I purchase these supplies to craft a memorial alter for my late son. read more

I always go to there website to get coupons whenever i go here they always seem to have some good deal going on! The customer service is wonderful! read more