Came in to this Michaels location to pick up a few home decor items.. The store was very quiet and there was one employee working the front desk. The store seems to be cutting back on staff. It's always very quiet with low numbers of customers, but I'm sure numbers increase on a seasonal basis. It may be hard to find assistance if you require it due to the number of staff working. The store is usually clean and orderly during my visits. read more

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I only stopped halfway through the store since I needed storage boxes, but I was blown away at how clean and organized everything was. Nothing felt cluttered or in disarray like other Micheal's locations I've stopped into. Everything was so easy to find! Only downside was one self check out machine was down, and there was only one cashier available to assist. Otherwise great store and selections from what I saw. read more

We stopped in this Michaels looking for some specific baking items. There was a small selection of baking supplies. We purchased a silicon mold, but they didn't have what we wanted. Prices were high compared to comparable items up the street at Walmart. A big negative in my book: When looking at some cake glazes, I notice that the ones on sale had expired in August 2023 -- 15 months ago! I used the self-checkout kiosk, which went smoothly. read more

I really LOVE this store! They have everything! The reason I give 4 stars is that there isn't enough help. It's a big store.

The staff here is highly incompetent. They are unable to do basic things like create a gift receipt. Also very lacking in product knowledge or basic problem-solving and customer service skills. Especially ineffective: staff who compelled me to write this review include both Anani and Anja. Next stop? I will be escalating to their district manager. read more

What is it about this place that they don't like customers paying cash. This is the second time I've gone in there waited in the line. Was told the self checkout is available. I reply I'm paying cash and then get a look and still end up standing there until they're ready to ring me up. read more

The woman working 4/28/25 in the morning was above and beyond helpful and kind. I didn't even need anything and she had me feeling loved lol She was wearing a skeleton like mask and had dark curly hair. I don't typically review places like this but wanted to stop by to give a thumbs up to that employee. read more

I only had a small purchase but it was my first time in the poway store. I saw a bunch of negative comments on yelp but I had a great experience the cashier was really helpful and we ended up sharing ( quick) pictures of our fur pets (dogs.) I definitely will be returning soon to start on my holiday crafts! read more

Michael's is the best place to find yourself lost in creative thought. There is an abundance of items available to encourage your piece to become a wonderful gift. Aisles are easily marked. I recommend checking the sales, using a coupon and looking in each aisle. You'll quickly find alternatives to expand your project and potentially save funds while doing so. Don't wait too long. read more

Michaels - Michael's in Poway. - Arts & Crafts Near Me - Poway, California

absolutely amazing customer service from employee aden, helped me find everything i was looking for perfectly! very professional.

I dread going to Michael's. after repeated pressing the button for help with spray paint, I still waited 15 minutes for someone to unlock the shelf so I could get what I need. And then have to do a self checkout but then wait again for someone to "approve" my purchase of the spray paint. I used to love going to Michael's and now I dread it and only go if I absolutely have to read more

The extent of my holiday home decor is pretty minimal, mostly for my kids to enjoy. During the shutdown I was able to order some Easter decor online that was on clearance including a basket shaped like a bunny and some wooden eggs. I also ordered crafts for us to do on Easter Day. Michaels offers curbside pickup and it was a breeze. You wait for the email confirmation that let's you know when your order is ready, then head on to the store. When there, just call the store to let them know you've arrived. I provided them with the color and make of my vehicle and told the staff member where I parked. She asked if I could show my ID through my window. I didn't have to open it just put my ID against the window. They drop off items either in the back or in your trunk. I opted for the trunk, so I had it popped open for her to easily drop off my items. She closed it and I was off on my merry way. Pro tip: There are promo codes on the site that you can use for additional discounts or use the one included in your emails if you're a member. Membership is free. Happy shopping! read more

Michaels - Easter Decor on clearance - Arts & Crafts Near Me - Poway, California

This location feels small and the stock never feels great. Shelves always seem to be dwindling/not have a lot. Employees are a little sparse as well and more often than not it seems like the light has gone out of their eyes. They are dwindling much like the shelves. I think this location is just dragging itself along for as long as it can. Feels like it's a year or so from being closed down, honesty. The forgotten/unloved location. I can't explain it but it's got big K-Mart vibes. read more

When an employee asks a customer to rate their store a 1 you know the store is horrible. They are all self check out... which invites shoplifting. There is no personnel available to help find products. The employee told me that they were understaffed. It looks like they are heading towards bankruptcy. Take what you can.. they will be gone soon read more

I have always wondered how Michaels stays in business... Then I realized my wife and thousands of other women who are crafty love to decorate or create crafts and have no other place to go but here. Teachers find it convenient to buy items here with the additional discounts they recieve. Parking here is easy. Pricing is reasonable. Service is always prompt! Sign up for their newsletter to get deals on top of their already cheap items. If you have young children, there are craft days available to teach them how to be crafty! read more

Michaels - cool - Arts & Crafts Near Me - Poway, California

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Stopped in the Michael's for some crafts for my students to make before leaving for the holiday break. They certainly did not have much left evident by the empty shelves and the direct response I received from the manager that would NOT be getting any more. As a result, I was only able to pick up one craft of some cut little holiday dog cut outs. I had to find something else at a different store somewhat similar. The store was a little unorganized probably due to all the traffic that was going the store. Holiday traffic indeed. read more

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The store is well stocked with arts and craft items. The aisles can get a little small and tight in some areas. It was a well kept store with clean floors and display items were arranged in order. This store is kind of small and has noticeably much less space compared to the Carmel Mountain Michaels store. It was hard to find helpers in the store to guide you or grab items on high shelves. The register at space #2 was malfunctioning and it took 20 minutes to make a simple purchase. They were very apologetic. The manager gave an addition 20% off for our long wait, which was very nice. This store is adequate for people of Poway but if I'm just as close to Michaels in Carmel Mountain, I think I'd rather go where there is a ton of service helpers and many registers to make the line go fast. read more

Michaels - Lots of crafts - use coupons - Arts & Crafts Near Me - Poway, California

I went to the Poway Michael's to have minor repairs to my son's picture frame done. Ray in the custom frame department went ABOVE & BEYOND to help me fix my frame at the corners. He even went as far as to perfectly match the puddy on the corners so you couldn't even see his repairs. Ray was so friendly and courteous. It was the best experience. I highly recommend going to this Michael's store. :) read more

I have to to give them a one Star in order to review them! Honestly, I really want to give this location a "ZERO Star". This is the worst experience! Employees doesn't think outside the box or even tried to help or do anything to accommodate me as a customer. I grabbed a whole bunch of candles from the shelve that were advertised as on "sale for $3 or $5", but when I got to the register, it wasn't updated in the system for some reason. They wouldn't try to do anything to help me out other than being in their comfort zone and just stood there and kept repeating that's what it says in their system. So I didn't want to argue and said, no worries and left. Moral of the story; it's the principle, not the money. I cannot believe how they couldn't handle the situation when it all comes down to the store's mistake for false advertisement. Bad customer service! Not returning to this location. Note to the manager is to train your employees on customer service! read more

Michaels - Arts & Crafts Near Me - Poway, California

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It's refreshing to encounter kind and helpful retail associates these days. I appreciate how Garett in the framing department went above and beyond to help me with a repair. Now I feel very good about shopping at the Poway store. read more

I went to Michaels looking for some Christmas decorations, I was helped by this wonderful, very knowledgeable young lady names Avaya. She not only showed me some awsome decorations but got me signed up dfor the rewards program as well. If it wasn't for Avaya I probably wouldn't have gotten such great stuff, or the benefits of the rewards program. She said she was new and I'm just saying they should keep her . On top of that the store was well stocked and clean and if the other employees at the Poway Michael's are half as good as Avaya then thats the store you want to go to. 5 stars for the store and 5 stars for Avaya. Thanks for being so kind to a grumpy old guy. Keep up the great work. read more

Th store was dirty and BOTh bathrooms weee "out of service"! Absolutely unacceptable.

I called to see if I could place a item on hold and had to wait on hold for 20 minutes... in that time I had already made it to the store for the associate to tell me that they had sold the last item. Totally ridiculous and poor customer service. No recommendations or any help offered by associates either. I called 3 different stores ans the same thing happened. I asked if I could possibly get free shipping for the item for the inconvenience and they said no you're just gonna have to pay it because there's nothing I can do to help you. For how much money I spend at Michael's I'm probably not gonna be coming back for a while. read more

As soon as I entered the door somebody greeted me. When I needed some assistance Mason was so helpful! Since its franchise business Michael's are everywhere but what makes your store difference is the genuine & sincere customer service. Mason and the greeter made great experience at the Poway Michael's! Thank you read more

I gave the new pick up option a go, while we're in lock down. Have to say that it very friendly and easy to do. The staff at the site, though I did not catch her name, was spot on friendly and accommodating. A really great experience overall and a great shift in dealing with a crazy new world. Well done, Michaels. read more

Micheal's KILLED IT when wrapping my work up. They took their time comparing matte textures and frames that compliment the subject. THANK YOU!! I did a total of three frames, but here is an image of one... read more

Michaels - Arts & Crafts Near Me - Poway, California

I usually like Michaels, but this location left much to be desired. I called to put items on hold because my closest Michaels did not have any in stock and gave them the specific item numbers. The sales associate stated that she found 3 of my 6 items and put them on hold for me. I spent $20 on lyft to travel to pick up my items, because Michaels does not hold stuff overnight and these items (Wonton in a Million) has been selling out incredibly quickly. When I arrived, not only did they have the wrong items on hold, but they also didn't have any other stickers from the brand in stock. Incredibly disappointing and such a waste of money. read more

This location was well organized and the employees were friendly. Not happy with corporate - there was no signage or notification to employees (The cashier had two other employees double and triple check the pricing) of tie dye kits being on sale 30%. Therefore my awesome e-mail for a 50% off regular price couldn't be applied resulting in a total loss of sales. read more

Took me a very long time to find what I needed. Pretty unorganized store. The cashiers were very disrespectful when I asked if they took apple pay ( my card broke the other day ) they said no only samsung. ( what store take samsung and not apple??) Then I asked if they could type my card number in and they said they don't do that there?? I've worked in customer service for years and 99% of registers you can type in a card number if it's not ancient. I proceeded to leave and I could hear and visibly see the workers rolling their eyes and snickering about me. Terrible customer service!! Will never return. read more

I should not be allowed to go to Michaels!! I'm one of those people that goes in with a couple of things in mind and leaves with a cart full of stuff. I could literally go broke if I shopped at Michaels more often. I get such a happy feeling coming into all the Michaels stores!! This one in particular is smaller than the ones in Clairemont Mesa and Mission Valley, so the inventory is more limited, but it's still as clean and well organized as the other ones. Walking through the aisles with all the pretty silk flowers is so uplifting... The choices of cardstock paper are endless! I could spend hours in here! Never mind!! I already DO spend hours here! ^_^ Unfortunately I do have to agree with some of the complaints from the other Yelpers. Not everyone is friendly.. Some workers are definitely nicer and more helpful than others and yes, the lines to check out are a head scratcher. I've talked to numerous customers standing in line and we all agree that we don't know why, but this particular Michaels takes a long time to check you out, regardless of the time of day you come. But in the end, I still love this store!!! Especially around the holiday seasons!! And with all the coupons they offer on a weekly basis, you really can't go wrong here! read more

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CUSTOMER SERVICE- 5 STARS Always helpful if needed. ATMOSPHERE- 5 STARS Never crowded. CLEANLINESS- 5 STARS Always tidy. PRODUCTS- 5 STARS Great selection for whatever arts and crafts supplies you may need! PRICING- 4 STARS Normal pricing is a little more expensive than alternative options like Walmart (if available there) or other online sources, but they have coupons EVERY DAY. If you use that, it would definitely make their pricing the lowest. They have 40-50% off a regular priced item coupon every day, just look on their website. They also often have 20% off your whole purchase including sale items. On occasion, they have 60% off a regular priced item, which is their best deal I've seen. So just make sure to always pull up a coupon when you're there! PARKING- 5 STARS Large parking lot, usually open spaces near the front as well. Not a crowded plaza. OVERALL IMPRESSION Perfect place for your arts and crafts needs! read more

Unfortunately many Michael's are understaffed, no matter which Michaels I have gone to they tend to always have a line and very few registers open. This Michaels is a little bit better. Ever since they moved to the new location a couple of years ago there has been more staff and better service. read more

Wow... everything is fully stocked and organized @ this Michael's store. The store is super clean, too. There are more supplies and decorations in stock. I had to buy acrylic paint to make posters with some folks for the football games. I was told the location of Michael's changed by a friend. Glad Michael's changed location and cleaned up their store. I hope they stay this way. read more

I went in to this store on Sat. 4/2 in the early afternoon looking for a certain type of knitting yarn, I've had such an unpleasant, negative experience from this rude store clerk that it compels me to write this review in hopes that the management notices their poorly trained employee/employees with a very bad attitude. Despite the store being almost empty on a Saturday afternoon, it was obvious that this place was under staffed. Because of not being able to locate the item I was looking for, I had to ask for assistance and after waiting for a store associate, a middle aged female clerk came over and asked what I was looking for. When I told her I was looking for a scrubby yarn, her immediate response was "I DON'T KNOW WHAT THAT IS, I'VE NEVER HEARD OF THAT, I AM FROM THE FLORAL DEPARTMENT, I CANNOT HELP YOU" and she went on to say that THEY HAVE SO MANY ITEMS IN THIS STORE THAT SHE CAN'T POSSIBLY KNOW EVERYTHING AND THAT THERE'S NO ONE HERE TODAY WHO KNOWS WHAT THAT IS and SHE JUST WALKED AWAY! All this with a very rude and condescending manner as if she shouldn't have been bothered with her precious time. She didn't make the slightest effort to provide any kind of customer service. Her attitude was outright obnoxious!! Her rudeness shocked me and left me quite speechless. One bad apple (in this case one bad store clerk) ruined my shopping experience and feeling totally negative about this store. Will not support this location and certainly will spread my bad experience to my family, friends and acquaintances. read more

Like all michaels, this place has some awesome stuff! You have to stratigically plan your shopping trips around what is on sale and the coupons that are out for the week. Make sure to download the app. This location seems to be a bit understaffed. Often times there is only one cashier, so I always have to wait in line. The staff is really nice, just scarce. read more

Called this location, not once but twice, to see if there was an item in stock before driving up there, and I was placed on hold for 10 minutes, before finally being helped by a young man. He went to go look for said item, and then returned to the phone after three minutes of waiting. He said yes all of those items are located in aisle 68, then I asked him if he could place the item I was looking for on hold. He then said, "Oh.. what was the item you're looking for again?" I hung up immediately after that. Is this what you train your employees to do? You teach them to lie to their customer just to appease them, when in reality you don't even know what the customer is calling for? How about asking for clarification? Instead of just giving them any answer. If I hadn't asked to place the item on hold, I would've driven 20 miles just to find out that they may not even have the item in stock. Needless to say I will take my business elsewhere. read more

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I am reviewing this Michael's in comparison to all the other Michael's I have been to all around San Diego county. So clean and well organized, kind staff, and had products well in stock. They have so much and I didn't feel overwhelmed due to a good store layout. All the sails where well displayed. Even the lady at check out was really nice. Got to pull up my coupon on my phone and saved. I had been to at least 5 other Michael's all around from Encinitas to Santee and a JoAnn's and they all had a poor selection in the jewelry section, tones of stuff out of stock and everything all disorganized. I know from working in retail in the past that if things are disorganized it is impossible to keep things well stocked. Good Job Poway Michael's!!! read more

Being in a line for check out at this Michels is a challenging experience. There is an ongoing beeping sound that it seems like part of their fire alarm system that has been broken for over two weeks. Is the last time I'll be shopping at this location. read more

I am not happy with one of my custom framing jobs. I got an acrylic frame that cost $160 and my picture slipped inside the frame. I brought it back but it did it again. So I had to tape my picture in and now have pet hairs and fingerprints all over the inside. This should not be the result of spending so much money. read more