This place used to be TERRIBLE with customer service. I honestly wanted to punch a few cashiers in the face before. But over the weekend there was a 50% off one item coupon, and I had been needing a couple of things, so I decided to just make a quick trip. I was pleasantly surprised when I had more than one sales associate ask if I needed help, and even offer a basket to me for my things. The customer service here as improved SO much, and I think that's great. The variety of products is OK. Being located in Natomas, it's not like they're trying to cater to the craftiest people - it's just a convenient location. Sometimes it's pretty hard to find specific things, but I think all craft stores are like that. The prices are affordable, and there's always coupons to use. read more

As for the store itself Michaels I rate it 4 stars. Ask for their discount coupons, suck!! I had a 40% discount coupon, applicable on any item at regular price. went to Michael's to try to exercise it on a child's activity book. Upon checking out I was informed that I could not exercise my 40% on said item. I question the salesperson and asked WHY? She said the said coupon does not apply to this item! And So I responded, my coupon says applicable to any item in the store!!!! Her response was this is store policy that's all I can tell you. Was not too pleased with her explanation as well as her customer service I received. Left the store,! Be aware of your discounted coupons!!! read more

When I've gone here, they are usually sold out of what I'm looking for and anything close to it... On the rare occassion I find what I'm looking for, I am them subjected to a 20 minutes wait in line to check out. Unfortunately for this store, their staff is very unknowledgable about their products and aren't helpful in any way. read more

The stores is clean, organized and well lit. I've been to other Michaels that aren't that nice, but they're customer service makes up for it. This location on the other hand does not. Some associates are civil, but most seem unwelcoming. They should really be more polite. The cashier Haleigh didn't seem that pleasant, which I just ignored. If not for the cleanlines, I would have rated 1 star. I really do hope they improve, its just a shame.. read more

I understand the world pandemic that we are in but these people SUCK! I ordered two small items at 1015am and called them at 11:38 to check the status. She explained it would be 2-3 MORE hours to fill the order but that was after she already told me that it takes typically TWO hours to process normal orders. I tried to explain to her that this was for a drive by quarantine birthday for a 7 year old boy and if she could please just have this ordered filled as I was already on my way to the store. But NOPE. She said sorry there's a line. So I said okay, then cancel my order I'll go to target. WITHOUT ANY hesitation, she told me ok I'll cancel when your order comes up in the que. HORRIBLE customer service . Don't shop here. Just go to target. read more

We had the BEST employee at custom framing. We came in with several different paintings we wanted framed. We had no idea what we were doing frame-wise, and told her they were all pictures for our first apartment that we were moving into in Sacramento. Amber, could not have been more sweet or more helpful. She helped us for over an hour with different frame options and different prices. We finally left with almost everything we needed framed. She's super knowledgeable and very very patient. We could not have been more pleased with her customer service. We definitely recommend this location for any framing needs. read more

I went to Michaels three months ago for wedding invitations. Michael ads had the invitation featured in a certain styles and colors. I went in to purchase the wedding invitation and NO! Micheals didnt even carry the invitations they featured in the ad. The staff couldnt answer any of my questions. How to I get the invitations or why they had something advertised and didn't carry. I was heated! Left the store and haven't step foot in another Michaels store yet.I'll give my money to another arts and craft store that will honor the product they advertise. Knowledge is Key people! Learn it, Love it, Live it read more

The worst customer service by far. No one to be found on the sales floor. Attitude displayed by the staff . Heilay was beyond rude and impatient. I will take my business to Hobby Lobby and other craft stores. No thanks Michaels Natomas read more

I have found myself crafting gifts rather than grabbing the much more efficient and logical choice of a gift card and so I have been wandering around the aisles of the local Michael's more and more often. A crafting mecca is great in theory, however, more often than not, Michael's are disorganized and under-staffed. This location is unfortunately not the exception. It is located in the seedier part of the Natomas Shopping Center- in between the Ross and the Payless. For some reason, there is a lack of parking spots in this part of the shopping center and whenever I find myself at the Michael's, I find myself resorting to Sac State Parking Wars: Natomas Edition but that is not the fault of Michael's but the developer. It's meant as a reminder to give yourself extra time when going to the store as I always find myself behind schedule when I am running errands at Michael's. For the store itself, it is always in a state of disarray. It seems as though the staff is constantly half-way through rearranging the store. The staples of the store- painting supplies, frames, and beads are a constant but the area to the right when you walk in is always in a constant flux of reduced or sale items from a mix of different holidays and seasons past. When you do go searching for an item, there is a 80-20 chance that it is stocked in the right area and an even lower likelihood that the item is in stock. When I was working on a DIY chandelier, I was in the store on a nearly biweekly schedule and had was constantly searching for items that the clerk said was in stock according to their computer but was not on the shelf in the beading aisles. When I asked her about the disparity, she said that the store suffers from a high rate of shoplifting and so what the computer registers as in stock is not always what is on the shelf. After multiple visits to the store that resulted in zero purchases due to stocking issues, I started to call ahead to see if the product was in stock and on the shelf. I tried to call ahead to see if they could locate the beads beforehand and was often left on hold for half an hour while they were searching. I gave up on the phone calls and would just drive over to find no beads. In the end, I just ordered the beads "in bulk" so they would put the items on hold for me once they arrived. You have to pay for them in advance but at least you know that it's going to be there in the store when you get there. If you do end up finding the product that you wanted, you now have to face the mind-numbingly long wait at the registers. Without fail, there is always one (maybe two on an especially lucky day) cashiers working at the front all of whom have difficulty with the registers. I'm not sure if their system is crap but be aware that there will be a wait. Surprisingly, despite an always long "search" period for your item, you will always be in line longer. All in all, Michael's is the crafting equivalent of the DMV: both offer services/supplies that you can only get at one place and both will give you an ulcer unless you go in knowing that it is going to be a long wait. Despite all of this location's failings, you will still find me here on any given weekend as it's the only place that offers such a wide selection of products (in theory). If you are willing to take a drive, the Michael's in Woodland is superb- clean, well-stocked, and a completely functional and helpful staff but if you are stuck in Sac, this is your only option. Good luck. read more

Messy store, staff - no where to be found and if you do find them, they don't seem like they wanna help. I didn't really find what I was looking for either. read more

Their customer service is rude and horrible when you're using coupons or price matching. The Howe avenue location is much more nice and they are not as rude as this one. Employees make up their own couponing and price matching rules and isn't consistent and act as if they are only right. Only a few will let you price match. read more

I'm giving this place five stars because the staff was so helpful! After wandering the store for a while, I asked one of the employees where was the best place to look for supplies for an animal art project for my daughter's 1st grade homework assignment. He stopped what he was doing and took me right to what I needed. And a decent selection to boot! read more

Worse customer service ever!!!!! Bought a washable ink pad for my daughter, who is 3. Got it home and the little one had green fingers for days after using. Me and my wife were upset and decided to return it. While trying to return it the nag at the counter (her name is Pam) refused to refund our money. She continued to explain that it means washable as in it washes off of crafts. I basically said WTF and flipped the pad over where it clearly said "perfect for kids" and "washable off fingers". She said she would return it then continued to explain that she's not suppose to. I guess this is where I should have shut up because I continued to explain I don't care what she think's washable means, I am pretty sure washable should mean it washes off clothes, fingers, and tables. After I said that she went back to refusing to give us the refund, now with the excuse, "I can't take this back, it's used". Fustrated I asked to speak to the manager to which she told me there wasn't one. And that I had to come back tomorrow. So now I have to haul my a$$ back to the store and explain all this to someone who obviously doesn't care or the store wouldn't have so many like reviews! Stay away if you can!!! read more

When did the Michaels employees become so rude? She was complaining to the other coworker about wanting to go home. And I was the easiest customer she's probably had all day! read more

This place is awesome! Great customer service and a knowledgeable staff that is kind and helpful. I never have any trouble finding help and if there busy I don't mind waiting the staff is always apologetic and sincere. They do a fantastic job and I shop there for the service even though there are stores in the shopping area that carry a lot of the same stuff. Just a great place to shop! read more

12-22-18 9:00 a.m. There were 6 shoppers in the Store this morning. I had the worse customer service I have ever had. I was in the photo department at the counter watching the framer wrap a photo the frame she saw me as she walked right past me to the front of the store. After 5 minutes I pushed the button on the "we will gladly assist you". I pushed the button 7 times in 25 minutes and NO ONE ASSISTED ME! So I assisted myself. I went behind the counter found a pen and scissors and carefully cut a 1920 original photo to fit the frame. Turned out good. I went to the front to check out. One associate walked past me not acknowledging my existence.They only had one cashier open. The cash register #5 had the cashier talking to a fellow employee for 5 minutes. They both made eye contact with me. Cashier #5 turned her light off. When I started walking to the cashier the employee left and #5 turned her light back on. When asked did I find everything I blew up. I spoked to the manager she said "sorry". I told her at this point I should get my xmas stuff for free and money off on the frame. She asked if I had a coupon and I said no. She gave me a whole 40% off of the frame. The usual weekly coupon price. What a bunch of crap. Michael's you have lost me as a customer for the Truxel store and I will let everyone I know about your customer service. "Gladly to assist you" my butt! read more

This is a really small junky craft store. The staff are not happy to be there, lines can get long. If you need something quick go here, if you'd like a quality craft store take the trip to Joanne's Fabrics in Roseville or Elk Grove. So worth it. read more

I used to be a fan of Michaels but the utter disregard for customer service at the Natomas location has sent me off to find a new hobby shop. We were not given the sale price of items clearly marked as such and then told there was "no manager" when we tried to escalate our complaint. Oddly enough my wife was able to find this non-existant manager standing a short distance from our less than friendly cashier. Once we explained our situation however the manager proved to be even less helpful than the cashier had been. When we showed the four or five sale signs over the items we had tried to purchase (at the sale price marked) the manager promptly tore them down and refused to give us the sale price. I can understand not having proper marking on an item and not always being able to honor the price but when you have marked a whole section on sale it stands to reason that you should honor that sale price. The crazy thing is that this was all over like 10-15% off. However once you have been told you didn't see any sale signs then watch a manager tear the sale signs you showed them down, its not about 10% anymore. The poor way in which we were treated by the staff at this Michaels has resulted in our family boycotting the whole chain. With so many options as a consumer I just can't justify giving money to a store that treats its customers so poorly. read more

I bought a bunch of gemstones awhile back and came into return the stuff because I didn't feel the need to use them anymore. I felt like the person was being rude because I didn't have the receipt. I just wanted to return the items I no longer had use for. After awhile of looking to see if there was a purchase the manager returns to only grab a few items and explains to me that because the other items were now discontinued or on clearance. I felt as if she didn't even go through all of the items to see if it were still possible to return those items. I'm a regular customer at Michaels and I no longer feel the need to shop here at this location because of how it was handled and how they made me feel. I'll be sure to contact corporate. read more

Jacquie at custom framing is always so helpful. She goes out of her way to assist me. I come to this store just for her work.

I drove out here because the Elk Grove location was out of stock of the black pillow box wedding favor. The store is relatively big and a bit messy. The wedding section was a bit lacking but I found the boxes. This location does get busy. The cashier wasn't friendly with me. A nonchalant hi and that was it. She didn't even tell me my total. Its strange because she was all chatty with the white woman she rang up before me. hmm, something seems off with her customer service. read more

Michaels has great selection of craft supplies but you need to know what you're looking for. The store is unorganized and has very few staff. Also a good place to get custom frame done but it's pricey. read more

The store itself is a little messy and there is a very crammed space in between the isles. All that stuff is not my problem. My problem is that the cash register girls are so rude. They act like they rather be doing anything else than their job. If you don't like working there then don't so us the consumer doesn't have to feel an inconvenience to you when you're getting paid to ring up the stuff. Both times I went in there two different younger girls working there were so negative I heard one of them say to the other "well here goes today a monday here hate this day" boo hoo go cry later and not in front of your CUSTOMERS. One girl bagged all of my picture frames in one bag. There were 5 and some were shadow boxes -___- really....where is your common sense and courtesy. This Michael's just needs an employee make over and it would be ok :) read more

This is the worse store for being a hobby place. It is a mess, to much crap and if you want to do a craft, items are limited and there are NO craft books at all. Can't find a person that wks there. Had to go and ask the cashier. She was the nicest thing in the whole store. Won't go back!!!!!! read more

Do not expect any semblance of customer service at this store. The employees and the management are some of the most unhelpful, rude individuals I have ever encountered. And this is not a one time experience. I have now given up any hope that things will improve. I will buy supplies anywhere else. read more

I came here looking for a particular airplane model that I know Michaels carries but there was none on the shelf. I found an employee and she called for a manager. Within just a few minutes she located it at another store and had it brought to our store at no charge and I picked it up the next day. Awesome service! This is why I continue to shop at Michaels for modeling stuff. read more

I would give it a 3.5 stars. Lack of help and staff throughout store. I don't come here often, but my daughter had a list of items she has been saving up for to buy from Michaels. I understand staffing has to be controlled as it is a business so I guess it is a gray situation. Though at checkout I think when you use a coupon you should be told how it applies and which item and what you saved. Instead had to ask all yhe questions for my daughter and with her spending like $70 the 40% off one full price item was a $2.80 discount. Lol...not sure what to say. I feel they are overpriced and need to do deals more than ONE item. Digging through their deals are not so quickly convenient either. Yet, again I am not as familiar and the times I have come...this is my thoughts. read more

Love this place! I use them for all my crafting needs. They have a little bit of everything from scrapbooking to cake decorating. My son had a science project that called for corks... sure I could have bought a bottle of wine and used the cork when finished but why spend more when Michaels has a whole bag of corks! Actually, at the end of the project I probably could have used that wine ;) My kids love this store too, lots of crafts for little ones. They even post up craft ideas near some of their items. The only thing I don't understand, is why the floral arrangements are SO expensive. read more

Went to Michaels to get a can of rustoleum for my project. The spray stuff is locked up in a cabinet so I asked the clerk who was close by to open the cabinet so I could pick out which spray I wanted. I told her what I wanted and she proceeded to pick the can up and start to read the back. I asked her if I could look at it. She let me read the can. It was the wrong one so she picked up another and again read the back. What's up with that???? I can read. Then she took it up to the register after making me wait for her. Michaels you really need to lighten up. Not all of us are out to steal from you. I will buy my spray from Home Depot next time. I don't like being treated like I am a possible thief. read more

This Michael's is a little disorganized and messy. It is the closest one to me so it's convenient. It seems like everything is picked over. It's good for your basic craft needs. read more

Love Michaels! Everyone in this store is so helpful! From the time I needed someone to teach me how to make boutons and corsages for my wedding (helping me save $$$) to recommending scrap book techniques, I cannot say how grateful I am. If you wait for their coupons in the newspapers or online, that's the best time to shop. They have great sales as well. Parking to this store is a bit limited. Ross is just next door which takes up a lot. My suggestion is do your shopping early. read more

Came here today specifically after waiting three weeks to sign up for cake decorating classes. They're offering the class sign up as a discount today only so when I go in to sign up for cake decorating classes I'm told they don't have any instructors. I then asked the lady if I can sign up for the classes at a discount now and just be notified when they get an instructor in the classes start? I'm told no sorry. What a scam! Do not advertise classes at a discount that you do not have to offer! That's called false advertising people! I will now find a different craft store to shop at. read more

This Michaels is by far the biggest one in Sacramento so they always have a big selection of items that other Michaels don't have. But, their customer service is not that great. The sales associates are pretty snotty, especially when I have had issues with returns. I bought over 1500 dollars worth of silk flowers from them for my upcoming wedding and when they were marked down two days later, I went back to get a price adjustment. They refused to let me take my receipt and made me haul like 1500 dollars with of flowers in and sort it so that they could give return and do the price adjustment. It was the most ridiculous thing ever...they created more work for themselves in the process. I try not to come here because of that but sometimes have to since my Laguna Michaels is a lot smaller. read more

The customer service is horrific! I asked the cashier if she could verify the price since it wasn't ringing up the price listed. She said NO. I was shocked..so I asked again and got the same answer Are you flipping kidding me?!? I told her she has no sense of customer, if your bitter person then Customer Service is not the job for you. When people don't buy from your store then you don't get the hours to work. That's how businesses close down. I will be shopping at another location. read more

Omg i love this place. They always have everything im looking for and the service is great! Im there soo often they already know who i am :)

Needs better customer service and shelves to be cleaned up a little.

If you have been to one Michaels you have pretty much ben to all. Some are better then others. This one is decent. It's close to me and I enjoy walking through the store. Good selection and there is always stuff on the shelves. Employees could be a little bit more friendlier. Overall I don't mind this store. I have been to way worse Micahels.. read more

This Micheals is very close to home it use to be such a pain to shop here, but they have improved it, the new set up for their registers is much better, if there is a line it won't be as crowded and it will go by fast because no they can have 5 registers going making our check out all the better. They have a variety of stuff not the biggest selection from what i have seen of Micheals but given the space it is very understandable. read more

This is my local Michaels. I love that they have coupons and a new sale every week. The store carries a large variety of crafting goodies, but selections for some crafts are small. Some employees are helpful, and others not so much. The register setup was changed and is more effective now. I don't care for the poles on the new carts, but the carts in general are nice. read more

The customer service is shit, I get it that not all the workers know all the crafts but they don't have to be rude about it. I had a shopping list for a craft day project and I asked a worker there if they carried something in their stores and she rudely said no and walked off, I was still trying to look for something and I was going to ask that woman. It's not only her but mostly all of the workers. They can be so rude! Afar from that a few workers were really peppy and sweet, willing to help, that I really appreciated! read more