I came in to pick up some rhinestone/swag or ski crystals. I called in before to ask if they had any in stock, upon arrival Viviana was able to help me pick a set that met my needs and was able to purchase quickly to get to the rest of my day. Appreciated service! read more

The yarn is never stalked and when it is, they don't have the greatest selection. It's always a bummer when I come here. I would recommend Hobby Lobby across the street! They have a HUGE selection and it's always frequently stocked read more

The store looks clean and Michaels always has good deals, but I won't shop at this location. Apparently, customers can't be trusted to use the restroom here, so they lock the restrooms and have a little buzzer you can ring for an employee to come open up. That would be mildly annoying, but acceptable, if the employee actually came. I pressed the button, waited, waited some more, walked across the store to ask, was told someone was on their way, walked back across the store, and gave up when no one came. I left without buying anything. read more

Esme helped my friend and I out the other day and she was super nice and helpful! She helped me get signed up for the Michael's program and made sure I got my discount. Thanks!! read more

This store can sometimes be a bit busy but they tend to have enough people at the register to not make the waiting in line too bad. Most of the time the store is a bit empty so I don't have to worry about waiting forever in line. They also have a lot of stuff and are stocked pretty well. Good prices on alot of the store brand items and the nicer brands are also decently priced. The store is set up a little funky but it's still fairly easy to find everything you need. The clearance section is a little sparse but it still has a decent selection of items. read more

The selection of the store itself is fine. Its the customer service that makes me give this location a 2 star. I was next in line, I just needed a manager to get the spray paint from the locked glass (I already pressed the *assistance button* in the spray paint section. Twice. No one came so I went in the line to ask for it there instead). The manager walked with me to get the spray paint, we walk back to the cashier area then she surprisingly tells me I need to get back into the line.... when I was already the next customer... She made me return into a 5 people line. I work in retail customer service myself and would never make the customer I'm about to ring up, go back line because I had to get a product that was locked up. Please train your staff better. I won't be returning to this location. read more

The only comment/suggestion I'd like to make and I mean it to be constructive, it would be nice if they had one or two friendly faces around to help throughout the store. read more

Customer service is a lost art. When I walked into the store, after working a 60-hour workweek. I was exhausted. I asked a cashier if you had Christmas bells and if so where should I look. She said I don't know, look over in the Christmas area and she pointed to the right. I went over to the 6 -7 rows of Christmas stuff. Gave up looking walked back up and ask I someone could show me. Again, she said over there somewhere. Ya, know what, I told her I was sorry I was wasting her time, I'll just head over to Hobby Lobby across the street. Was in and out of Hobby Lobby in less than 5 minutes. The staff member walked me down to the item I needed, I checked out and headed home. Michaels, you have a big competition across the street, your new store is beautiful. But,k the lack of customer service, won't have me shopping her first anymore read more

Esmeralda who was working at the front desk was one of the sweetest and most kind store workers I have come across in a long time. She made my whole day by her kind and loving demeanor! read more

Very helpful when I needed help finding clay items. They pulled out the ladder and everything. Extremely kind and accommodating. Shout out to Sam! read more

I came in for a quick project and overall the store was fine. It was a mess but understandable since it is holiday season but geez it shouldn't be impossible to atleast get things where they belong. Most of the assistants were lovely. They seemed like they were happy to help. My main issue with this location was when I got to the checkout. The line got a little long so the cashier asked for backup which is wonderful to get the line moving however the employee that came ruined my experience. Her name was Karina and when she asked if I wanted to sign up for rewards program I politely said no- after she listed the benefits. She then continued to berate me regarding the rewards then she forced me to sign up by stopping my transaction. I've never had this experience here. The cashiers at this location are always quite quick about asking for rewards and take a no as a no which is how it should be. I understand that there may be a quota in place but it is extremely rude to make someone sign up and should never be done unless the guest permits it. I will never return to this micheals even though i am a newly signed up member thanks to Karina who literally made me do it. The Huntington one is better anyways. I will be posting this review wherever i can make a review to this awful place so people know not to come here. read more

Im using My bfs Account But Wow I must say This person In particular Went over and Above Her Name Is Sam. She is super friendly and helpful I Purchased A custom frame for my daughters school pictures. she went on the computer showed me how the colors I wanted would Look and It came Out Amazing yes It was a Bit pricey $300 around their but It was worth it because Of her customer service. she was Patient and I could tell she was also helping other associated through the walkie talkie. that needed her help but over all We need more people Like Sam . I told her she reminds me Of my Brothers Gf she is so Cute. If your reading this Thank You Sam! read more

Loved this place. Clean and the employees are real nice. Reasonable prices and they have everything you need.

Rude employees. I came in for an order pick-up and the cashier at the front has no customer service or social skills. I politely told her that I had an order pick up and she just said "framing." I guess speaking in complete sentences to customers is too much for them here. There was nobody else in line or really even in the store but no time for manners I guess. read more

thank you for my son's tablet, you guys have no idea how grateful we are thank you to whoever found it and turned it in too

We took the beginning crochet class tonight with Sabina last night at the Santa Ana store. What a great teacher! We learned so much in just one class! Sabina is so patient and gave us detailed individual attention. We will definitely be back for more classes with her! read more