I brought my car in for a headlight replacement and brake inspection. To my surprise I was advised…read morethe bumper had to be removed to replace the headlights. Costing me more but I need 2 headlights. I gave the okay for the work (brakes and headlights) and for my car to stay overnight. I hadn't heard back in the afternoon of the next day. I called and found out the mechanics weren't given my okay to work on the repairs. It was a Friday afternoon and I was going to be without my car for the weekend. Before I could react I was immediately offered a discount and an apology. Because I have been here in the past even with my previous car I let them complete the work and was able to get my car that next Monday before 11am.

I will never return to this place. I mistakenly took 2 vehicles back to back, both were a disaster…read more The one car still isn't running properly, and has been sitting for nearly a year. It's going to the new garage when I get the funds. The other one had major fail after their repair, I had no options really since it had to be towed. I expected they would honor the repair, but no, they charged me another $ 1400 to fix their mistake. A few months later, it failed again. I took it to another garage who repaired it properly for $600. Had I taken to the second place the first time, I would have $2000 in my pocket to spend on tires & brakes. Don't risk it. I know this is just my experience, but they weren't difficult repairs.

Right Way Automotive was recommended to me by my employer. I know that a few other people had gone…read morethere with good results. When it came time for my oil change, I reached out to Right Way. Scheduling the appointment by phone was seamless. Sean, who took my appointment was kind and helpful. He made it so easy and even offered to shuttle me back to work, if needed. I arrived at Right Way when they opened at 8:00 AM, along with a few other customers. Everyone was processed efficiently and there was no wait time. Nick, the gentleman who checked me in was engaging and kind. I received a phone call at 10:30 that my vehicle was ready. I arrived around noon and was happy to get to interact with Nick again. He is an asset in the way of front-facing customer service. The price was very reasonable, maybe even less than if I had gone to my usual spot. I was in and out in a few minutes. One thing I noticed about Right Way was that they treated me (a female) like a human, not just some chick that doesn't know anything. Nearly every other dealership or auto repair facility I've patronized has not been able to fully accomplish this. I also liked that they just took care of me and what I needed, without beating me up about needing new windshield wipers or to have my indicator light fluid topped up. ;o) Lastly, you just know that you are being treated fairly. They lead with honesty and integrity. Plain and simple. I went home that evening and told my husband that this was our new place to take our vehicles for service. They followed up with an email to create an online account and have a record of my service history. This was an unexpected, yet awesome surprise.

Filled out my information online said I was approved then wasted my time when I got thereread more

wouldn't come back, don't recommend at all and wouldn't waste my money. they drove it around the…read moreblock and tried to make me pay

My vehicle was brought in a couple of weeks ago for an overheating issue.  The shop was honest and…read morecommunicative with me about the timeline in which the car could be looked at, and thoroughly explained what testing would be done. Unfortunately, it was found that the best course of action for my vehicle, should I choose to proceed with repairs, would be to install a new engine, which would have cost far more than the car was worth.  Apex was incredibly patient with me while I made the difficult decision on how to best proceed for my situation.  Although I did opt to scrap the car and purchase a new one, Apex allowed me to keep the car in their lot until the buyer I found for it could pick it up, and even helped me get change for the transaction.  Additionally, they only charged me for a simple 30-minute diagnostic, when they could have charged more. Hopefully, my family won't need car repairs again anytime soon, but if we do, I will be sure to contact Apex.

Honest guy, best prices, not out to nickel and dime anyone. Only guy I trust to work on my…read morevehicles. He's worked on my Audi, Lexus, and Mazda. Mike is the man!!

This guy is honest and does great work. Don't take your foreign car anywhere else if you are in…read moreGreenwood. Napa certified. You have to love a shop that has dust over stacks of papers that has been doing it as long as they have doing it. Well watch out for the little dog. He's a cutie.

Used tires and wheels. Courteous and knowledgeable. HVAC certified. Recharged my system for $120.read more

Had some exhaust work done here. Pricing was cheap, whoever did the work did MORE than I paid for…read moreby welding a pin hole leak closed. Excellent service. Also quality of the welding is very good for what I paid!

The wait was longer than I expected bc I was second in the door when they opened at 8. I was simply…read moregetting pads and rotors for my wife's suv. Outside of that I have no complaints. Mike was friendly and offered a lot of advice with his knowledge of cars. The prices are a lot less than most shops in Indianapolis and the quality is A1. Also a young lady that appeared to be in her twenties came in for a minor muffler repair and I overheard the mechanic say I can repair that for $20!!!!! That blew me away that was very honest and trustworthy. He could've charged her $300 for something that he fixed in 15-20 minutes. Thanks again for a job well done!!!!!

anyplace that has a Mr Bendo standing out front is a top notch place it's part of Americana historyread more

My car needed a purge valve. Austin han it installed in no time and only charged me for half an…read morehour. I was amazed at the low price. Girl boss Betty Jo and Austin very friendly. It was a great experience.

A week ago, I brought my car in during the recent heat wave to have the A/C compressor clutch…read morereplaced. My A/C was still blowing cold--the clutch was just squealing, and I couldn't stand the noise anymore. I supplied the replacement part myself, and after giving them my vehicle's year, make, model, and engine information, I was quoted $520 for the installation and refrigerant recharge. I agreed to the price and dropped the car off. The next day, they called and said there would be an additional charge because they "weren't aware" of the type of refrigerant my car uses. This was frustrating because they had all of my vehicle information before I even brought it in. Suddenly, the new price was $750. I told them I needed some time to think about it and would call them back. About 5-10 minutes later, they called again and said the compressor clutch bolt was seized and that I would need an entirely new compressor. My options were either to replace the compressor or have them reinstall my old one. No pricing was discussed during this call, so I told them to just put my original compressor back on. A few hours later, I called to see if my car was ready, and they acted like it had been sitting there waiting for me. Then they told me the bill was $390. They eventually agreed to $300 cash, but here's the problem: my A/C worked when I brought the car in, and now it doesn't work at all because they evacuated the refrigerant and never recharged it. I understand to an extent paying for labor. But charging me $300 after leaving my car in worse condition than when I dropped it off is unacceptable. Their labor rate is $130 per hour, and the timeline of the phone calls doesn't seem to support three hours of labor. A little understanding, detailed communication, & customer service would have gone a long way. Instead, they earned $300, a one-star review, and lost a repeat customer.

I am extremely pleased with the customer service and work I've received. They are very timely and…read moreefficient. I love the friendly hospitality and honesty about your vehicle. I have brought my 2009 Pt cruiser to be looked at and now my 2006 Dodge Caravan. I highly recommend. Julie is awesome and so is Brandon. They have a loyal customer in me. Thank You, Northeast Auto, Tonya

Oil Change + 4 Tire Rotation Subaru Crosstrek: Quoted by Brandon @ $99.95 on Friday 6/27. Made…read morean appointment for 7:30 am Monday 6/29. Picked up car several hours later, work completed. Cost at checkout $123.95. I will never return.