If there was a "Zero Stars" option, they would get it. DO NOT EVER take a computer to Micro Center for repairs (or anything else). They are the WORST. They screwed up my computer and won't do anything about it. In mid-late October, I foolishly hired the Micro Center in Fairfax to replace the hard drive in my desktop computer. Ever since I got the machine back, the sound has not worked. Nothing. No system sounds, no iTunes, no YouTube. I was able to get sputtering, intermittent sound once, when I wiggled the mouse that I had plugged in at the back of the machine. (So it's not a driver issue). I have a feeling that they damaged or loosened the sound card. My computer speakers work fine on my tablet. Other speakers do not work on my desktop either. I unplugged everything and plugged everything back in, making sure everything was hooked up right. Still nothing. Micro Center is SUPPOSED to guarantee their work for 90 days (which is tomorrow). I have been working extremely long hours at work since October, and have barely had time to USE my computer at home, let alone try to figure this out. And I was very hesitant to take the computer back to Micro Center because it was a such an unpleasant experience in October, that I vowed never to set foot in the place again. So I wanted to see if I could figure it out myself. Unfortunately, it is beyond my skill level. I am very computer literate, but I am not a technician. This evening I finally had time to call Micro Center. I actually (amazingly!) did get someone on the phone, but they unfortunately lived down to my expectations. He gave me a runaround, so I asked to speak to a manger. The manager was a total jerk, who insinuated that I had done something to the computer, and was trying to blame them. He said I would have to pay $70 just to get them to look at it -- even though THEY did something to it when they replaced my hard drive. So I will be taking the machine to Best Buy -- even if I have to pay them -- rather than give Micro Center another dime. Don't EVER go to Micro Center. For ANYTHING. They don't care about their customers, and they don't stand behind the work they do. They will screw you over if they can. I wouldn't even buy anything there, because if there is anything wrong with what you buy, you'll have to deal with their service department. THE WORST. Go to Best Buy or a Mom n' Pop place. read more

It's like the Wal-Mart of the geek world here! You can't beat the prices and they have just about every computer and related devices that anyone could ever need. I even bought my Canon G11 camera here, cheaper than most places. Caution: this place can be addicting! read more

Sometimes I have okay experiences here, and sometimes I have horrible experiences here. It's nice for a nork like me to have a place to pick up a CPU power supply, some random computer accessories, etc; but in general, the service here stinks. Can't blame a store for its clientele. But sometimes, grown men will cut ought in front of me in line. I avoid this store and do most of my computer parts/software shopping online. read more

Bought a Dell laptop less than two months ago. Bought a three year extended warranty. The screen is black and you cannot do anything. Googled this problem and found out it is a problem with the laptop. Called Micro Center they told me to bring it in and they would give me a new laptop. But it is $60 to transfer your information. And they cannot transfer the $199 antivirus I bought with the computer at Micro Center. Also they cannot transfer the windows office I bought at the same time. If I could give them a zero I would. Spent over $1200 for less than a month of a laptop. When I called it said press 1 to take the survey of your customer experience after the call. As soon as the customer service representative hung up I was disconnected. I guess they only let the people they think are totally happy go to the survey. Will never make a purchase from Micro Center again. read more

Back in the day (like 10 years ago) this Micro Center was the bomb. Anything you needed to build, upgrade, fix or overclock, could be found here. These days, they may still have all those impressive parts, but the store is so outdated and unorganized that you'd be hard pressed to find it. Even ordering online in advance is a guessing game as to if they'll be able to find your parts and have them ready before you get there. Their staff is a big surly ( I would be too) and the few I've encountered lately, haven't been as well informed as I'd expect from someone that worked there. I'll save you some trouble - just go to the newer one in Bethesda. read more

one of my favourite places to go for random computer crap. The majority of the staff is very helpful, just hard to find sometimes since its a large store with many customers. Some of the best prices on peripherals and random toys like my brand new radio control boat, but i don't know that I'd buy a computer from here. The computer and television prices are pretty similar to other retailers, and their warranty is probably similar, but if you're traveling a big name chain like bestbuy is easier to find. read more

Do not shop here. I am 6 months pregnant and consequently immunodepressed, and my husband tried to purchase a webcam for curbside pick up (pay over the phone and either have it brought out to him or ready to go and bagged so he could minimize his time around others). The store absolutely refused, saying for that item specifically (but not others?) he would have to walk into the store and shop. The store does not take coronavirus safety seriously. We will never shop here again. Seems like a bad way to do business when so many are going under right now. read more

I feel bad giving this store a 2 star review because their custom service is amazing! But the service representative behind the service counter is absolutely awful. I'm sure it was a rare occurrence, but wow I'm not confident this man even knew what a computer was. He was sending customers to go buy new computers after all he would do is try the "power on" button once. I couldn't believe the deceit/idiocy that happens on that side of the store. If I was solely rating this man, he would definitely deserve 1 star or less if it were possible. My brother is very knowledgeable in computers and he referred to this man as a "grade A doofus." read more

5 stars for the Great selection (I tell my wife it's the DSW of electronics). 3 for the customer support counter -- please stop making me think I'm in a Best Buy. I'm now buying all my electronics there. Hard drives, monitors, cables, all from there. The sales staff actually can tell you something beside "I think it's either near the dryers or the cameras". I keep forgetting to check in because I start going through the sales bins. Also been there for a graphics card. However, when I asked the guy where it was, he showed me another one, that was just a bit better, and $25 cheaper -- gotta love it. However, I took a laptop back -- they did a great job in replacing the hard drive & doing diagnostics, but when I went to pick it up, I had to wait 30 minutes in line, that is when I remembered to "check in". Very fair price, very quick turn around, and didn't push for an extended warranty/24 hr support/add-ons. However, when I got there, there were 5 in line, when I left 8-10 & no one came over to help the 1 guy at the desk... Bottom line: I'll be back, but maybe the next time, I'll think twice about dropping something off for repair... read more

I bought a gaming PC and monitor for my son. We found WAY cheaper price on Best Buy so we returned it. 10 days passed, money still haven't came into my debit card. They're saying I should call my bank to receive that money.. like wtf..? About to go visit this shithole with my receipt! These geeks doesn't know how to operate a business for sure!! read more

I returned a printer to Michael at the returns desk (skinny dude with long hair) and he gave me a gift card with store store credit. To make a long story short, I lost the card somewhere in the store as I was shopping and I didn't realize it until I was in the checkout line. The cashier told me to talk to the manager, the manager told me that there was probably nothing they could do for me but took me back to Michael and Michael told the manager that he could fix my problem. It would have been SO easy for him to smile and say "sorry, there's nothing I can do" but he said he could help me so the manager told me to get in the customer service line and see him when I got to the front of the line. Michael found the original transaction, voided the old card, gave me a new one and checked out my purchases. I saw another yelp calling him out by name for being rude to customers waiting in line and I don't know what might have made him behave that way but if I had to choose between competent and efficient on the returns line (where they have to deal with all sorts of unique problems) or someone who will smile at me and tell me there is nothing they can do for me, I'd rather deal with the guy that can get something done... wouldn't you? And just for the record, he was very polite and cordial when I was there and things were very hectic with after Christmas returns. read more

I came to the New Jersey store on a Sunday morning to purchase 10 ubiquity G for bullet cameras they have on the shelf. I am expanding my security for a children's day camp. I was told by the sales person and the manager that I could only buy one camera because they did not want to run out of stock. They are more concerned with keeping their product on the shelf then selling it to the people that want to buy it. Never again will I enter one of the stores. By the way I've spent over $40,000 this year alone in security and IT equipment. Bye-bye Micro Center. Please look out for this post on all social media outlets! read more

This place is an example of why brick and mortar retailers should still be around. You can actually get your hands on peripherals, cases, monitors - things that do not translate well from online listings to how they look when they are right in front of you. Having a local store like this with so much in stock, and so many options to choose from really makes purchasing decisions easier especially if you need something the same day. They also have plenty of staff that can help to answer questions, but I still rely on online postings prior to coming in the store to narrow down my decisions and not go in blind. This is definitely the place to go in an emergency, and they make returns/refunds much easier than an online store. read more

Staff are highly knowledgeable, kind and eager to help. Their advice or recommendation have always worked like a charm. Store is huge and well organized. Price is good. You could enjoy a wide spectrum of choices..... When checking out, they say thank you. But in fact, I am the one who is supposed to say that. read more

I have only used microcenter.com and have never had a worse experience. For one no where in the product listing did it mention that the included software was windows only. It has taken me over a week and a half, a collective eight hours sitting on hold, ten emails, and multiple texts to get an RMA and shipping label. As I write this I still have not received these items. The worst customer service I have ever experienced. read more

I end up taking my desktop to best buy geek squad and they did an amazing job the guy that took the pc in checked to see if were missing fan hubs or anything before taking it back to get it worked on. We didn't mention about the missing fan hub because we wanted to know if they have to take everything apart to know that like a girl employee at micro center said. So that was false so i could say they are more experienced techs than micro center. He told us that we could choose whichever fan hub we like to install we didn't have that option with micro center we only had 1 option was to go with there fan hub for 24.99 or else only 3 fan would work. We end up doing installing an AIO with them since they were very nice and professional and seem to know what they were doing. I was going to install the at micro center but thank god for the horrible experience I ended up going with geek squad. I should've went to best buy geek squad in the beginning but you live and you learn. They also saw more dents on the pc and mentioned that to me before taking back my pc. Micro center don't care about your things they scratched and put dents on my pc. The pricing at best buy is much more reasonable than Micro center. I recommend going to geek squad before taking your electronics to micro center. They did amazing job cleaning up the mess the techs at Micro center did. Be warned and stay away. read more

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What would we do without Microcenter, huge inventory, knowledgeable staff, great repair service and they will price match Amazon.... What more could you ask for! Glad that they are in Fairfax county read more

I checked in my laptop on September 8 for battery, internal fan, and monitor hinge replacement. The service representative, Ben, was kind and patient and helpfully got me checked in. I was sent to triage where I was assigned a technician named Thor Jensen. He said he would run diagnostics on the machine that would take 45 minutes. I perused the store in this time. He said he would not be able to complete the repairs immediately, but that he would keep me posted on the status and if the parts were in he could do it that day. I left expecting some communication later that day. I happened to notice that as soon as I got back to my car, Thor went for a walk around the corner. I received a call three days later (Monday, September 11) informing me that the manufacturers limited warranty did not cover accidental damage (the monitor hinge, from wear-and-tear). I informed them that I had paid for accidental damage coverage and sent the policy information over email. Because of the lack of communication and failure to ask questions about my warranty up-front or at least later the same day, my ticker already was delayed by 3 additional days. Parts were ordered with Lenovo (manufacturer). A week later (September 18) the parts were not in. I didn't receive calls telling me this, in fact in those seven days I didn't receive any communication about status. I had to call even though I was promised the Monday before that I would be kept up to date by, you guessed it, Thor Jensen. Never heard from the guy. I told the service rep that the wait time was beginning to be difficult and the lack of communication was unacceptable. More empty promises of better communication were made and beating around the bush about the hurricane disrupting deliveries and such. Another week goes by, no communication. We're now at September 25. I call again and am informed that the parts tracking system was recently converted to an updated system and that the parts were there, but were not being tracked correctly. I bring the laptop in and have it worked on. When I return later I'm informed that two of the three parts were installed, but unfortunately the battery was never received. The team tells me they get an expedited order processed, but I let them know I will be out of town for vacation in 3 days and will be gone for a week and need my computer with me. Radio silence until I'm about halfway through my vacation week (giving benefit of the doubt for the exact day, I'll say it was October 1). Being out of the area I was unable to get back and have the work done immediately. The day after I get back I head right over and have the work done. The highlights of the experience were that the techs that actually performed the work seemed to do good work (Hamza I would give 5 stars and Carlos I would give 4). The only complaint with the final work is that one of the small screws on the casing of the laptop seems to have been confused with a spare on Carlos's desk and so it doesn't really fit all the way. Minor detail. My big complaint with all this is that it took almost a month to get the parts in to complete my repair order. It took over a month to actually get it done, but a few days of that is on me for being on a planed vacation when the final part did finally arrive. I emailed the manager of the team here and never heard back, so again, just awful communication from the top down. But, I do have to say that when I sent the manager an email about my dissatisfaction I got the ticket transferred from the incompetent hands of Thor Jensen to the very able services of Hamza. I will do everything I can to avoid this service center in the future. read more

Can you say apathetic and disdainful? this describes the staff at this store and the service manager "Jeff". If he has any word in his vocabulary but "sorry" for sitting around and not managing the service his employees don't even provide, I never heard it. Efficiency, non-existent, competence - not obvious from any contact with any staff. Suggest you find some other place that actually cares about service and customers -- you won't find it here. read more

great for computer,gaming,camera accessories..they sell apple products too. I was able to find what I needed which was usb card reader and a sd card at a reasonable price. read more

Great place when you are looking for hard to find computer equipment, cables and peripherals. I wouldn't recommend buying a computer from Microcenter. Lots of things to look at, but sales people are on commission and will really work to sell you things you just don't need. Plus, if you buy a computer and then, for whatever reason decide to bring it back, there is a 15% restocking fee. Why would someone need to pay that if the system is just being returned? It isn't like that elsewhere. Salespeople, in terms of finding knick-knacks are helpful. Many know what they are talking about and are better than other big box stores where they lack the knowledge of the products they are selling. They also have something where you can order and pay for the products on their website and drive to the store and its ready to be picked up. Its nice and easy! But I don't buy many large items from there. I do a lot of research and then price shop at home usually online. I certainly recommend going there for hard to find cables, etc..., but would never, ever consider a large purchase from there. Just too many upsells that I'm not looking for. read more

I like this place a lot and like it better for its customer service than the Rockville branch. I just bought a new Windows 8 tablet and was able to get good solid advice from the staff after he asked me a couple of questions that basically determined I was looking for a miniature PC and not just an iPad clone. Another time I needed a specific adaptor to connect a laptop's DisplayPort to an HDMI port. These kinds of things can drive you crazy trying to find but a staffer led me to it within 30 seconds. I noticed classes at the center while I was there but it seemed to be filled with all men. Marketing must be a bit off. Prices are comparable to the online stores. Kudos to the interesting doodads at the register area to look at while waiting. read more

Micro Center is a paradise for computer and technology geeks. If you need to quickly get an accessory for your PC or Apple product, this is the place to go. They have most anything you need - from external memory to replacement laptop chargers to extra RAM to ... well, you get the point. And it's a great place to buy your hardware ... I've bought both a desktop and laptop here, and have been happy with the purchase (and price) of both. The sales rep was especially helpful when purchasing our laptop - when discovering that my wife is a teacher, he helped us get set up with a heavily discounted version of MS Office for educators. They also have a small department for video games, and sell HDTVs as well. Occasionally they have long lines - it was crowded this Saturday - but the cashiers are fast and efficient. Prices are excellent. You may be able to find things cheaper online, sure, but if you are looking for the immediate service and support that a brick and mortar store offers, there's no better place than Micro Center for computer accessories. read more

The service team was superb! I walked in knowing what I wanted and they helped me locate exactly that item. They were fast and direct, just what I like. The manager came over to ensure my experience was satisfactory and also did not linger when I told him I had a tight schedule. It was a perfect shopping experience to buy a new laptop. Thank you Micro Center! read more

I'm a little surprised the reviews are not generally higher. This place is great because it has a big selection of all those obscure electronics you don't see anywhere else, and the prices are surprisingly cheap... occasionally even better than the big online retailers like newegg. These days, you either have to choose between "great selection and prices (but it's internet only so you gotta wait several says)" or "expensive and doesn't have much of a selection, (but it's a brick and mortar store nearby, so you can get it right now)". Micro Center lets me get that obscure computer part *right now*, and I know I won't be overpaying for that convenience. I can't speak about their tech support department except they seemed competent. Usually one of their floor reps can answer techy questions. When I gave one of them a tricky question, he didn't try to give me a BS guess, he referred me to the tech department and they were able to give me a knowledgeable answer. My only reason for not giving a higher rating is, one time they were busy and said they'd send someone to me, but forgot all about me apparently. The guy who then tried to help me instead didn't seem super informed about the options. Been here many times and will keep coming back! read more

Lots of bargains around the store for random crap, has all the stuff you need that are related to computers, games, video etc. The help staff there is good too, I wouldn't buy a computer from here though... in my opinion this a great place for the accessories. read more

As an update to my experience at Microcenter, we returned to redeem the store credit and bought an Apple Certified Refurbished MacBook Pro. The Manager came out, and asked to hear about our previously poor experience. He made amends with a $50 credit towards our purchase, and was apologetic. All-in-all, generally happier with MC. TIP to anyone calling the service department on an existing ticket: DON'T call the main line to ask for the service department. DO call the number listed at the top of your service ticket and ask to speak to the TECH that was assigned your ticket. read more

After I left my original review of 1 star, I was contacted by Micro Center corporate. They asked about my experience and i described my back and forth attempts in getting a budget laptop. They got the northern Virginia Micro Center in contact with me and a manager offered me $100 off any laptop I chose as long as it was new. While I was grateful for the discount for my troubles, I also would never recommend going for an open box or refurbished laptop from Micro Center. Their offer of $100 a new laptop shows that they do not have confidence in their refurbished or open box items. They attempted to address my issue and allowed me to pick up a good budget laptop but there are still issues with how much effort it took me to get the product I wanted. read more

Good for bargain hunting and discount bins filled with parts and supplies. Beware being bait-and-switched by the extensive listings in their circular. Also prep yourself for the hard sell (these guys must work on commission. Worst than Best Buy in their attempts to get you to buy service contracts). Regarding the service dept. , I stood in the office and waited for ten minutes before anyone even acknowledged my existence. read more

Bought a "refurbished" computer from microcenter. Paid $457.98. It lasted 5 months. It must be the shits to be so hard up that you have to sell this kind of crap to stay in business. I will never buy from them again. Best of luck to all of you who do. read more

Absolutely terrible customer service, manager is rude, disrespected my girlfriend in front of other customers. Take your business to Newegg for a cheaper prices and real customer service. read more

I had a damaged fan in a 2018 MacBook Pro, that needed repair in October '20. After making a reservation, the Apple Store informed me that it would take at least 2 weeks for me to be able to get the laptop in store, for repair. I took it to MicroCenter's repair services instead, and they repaired & returned the damage in 5 days. The intake & customer service process was a little frustrating, but the end result was great. I don't think MicroCenter is typically thought of as a place to repair Apple products, but their Apple technicians did a great job. read more

This review is for service. They do a great job. I don't know what other places charge to have a thorough cleaning from viruses/malware, but I paid $350 to have the computer diagnosed, wiped and reloaded plus they installed virus protection as well. Oh, and I also got a hard drive that they used to back up my data. It's not cheap, but probably the going rate. Anyway, I think we will always bring our laptops here for servicing! read more

I am extremely disappointed in this store in Fairfax. First, I bought a brand new Lenovo this year after having bought my first one at another store, which gave me trouble free service for about 5 years. The Lenovo from Microsoft gave me trouble in the first month, with battery draining out in 90 minutes. I returned this and bought a solid state HP new, and the screen cracked within the first 90 days, it was taken back to Microcenter for repair on Oct 11 and I have no news about it. NO one answers when you call their number and their extended hours don't mean a thing. Never again from them, shoddy service. read more

I used to work for Microcenter in Chicago a decade ago for about 6 months. Loved them and still respect them. they are indeed knowledgeable. i used to buy my electronics only from them i then moved to virginia and last three times i tried to buy something it has been traumatic. i like to speak on phone, order there and tehn go to the center to pick up my stuff. but the phone system sucks - i can almost never get any human for more than 30 mins. and if i do get they cannot seem to transfer me to anyone on sales floor. after leaving multiple messages for couple of days they dont call back. it seems they are determined to lose a customer. read more

I purchased an iPad and two covers during the pandemic during on at the one hour they have accommodations for those in high-risk groups. I selected 3 items online and they were ready for me the next day. When I opened the covers for the iPad I purchased, both were used. One was broken and the other was dirty with food or make up streaks on the soft material of the cover. I immediately texted the number with photos of the problems. I also tried to call Microcenter numerous times to report my disgust and frustration. I would never have purchased a used item in a pandemic. Getting no responses, I contacted my credit card company to initiate a dispute. (Going back during the high-risk hour would require taking leave from my work-at-home job, and I did not think additional handling of these items advisable.) Although I initiated the dispute in credit card process immediately, I never heard back until finally I learned that Microcenter didn't respond until AFTER their 30-day return period was over and they then asserted my dispute was not allowable per their policy. So Microcenter runs out the clock instead of actually dealing with the issue? Poor form and customer service. So I am stuck with 2 useless iPad covers, but they have lost a customer who has spent thousands of dollars in the past. Nunca mas. Shame on this retailer for 1) selling multiple, broken, used (dirty) iPad covers and 2) Not responding to my credit card company in a timely or honest fashion. read more

I brought my Mac Book here because it was the only place that is an Apple certified repair place during COVID. My screen went dark and they said it would take 1-2 weeks to repair the screen. About a week after the drop off, they called me to tell me they have to send it out to Apple and the "find my" application has to be turned off. The tech instructed me on how to go into my IPhone to disconnect my "find my" feature which apparently has to be done prior to sending it out. I followed his instructions and proceeded to COMPLETELY WIPE OUT my entire hard drive on my old computer which I was using while I was having my new computer repaired. I panicked because this is a 9 year old computer with all my old work files and thousands of photos from all 3 of my children! When I told the tech this, he suggested I backup the new computer he was working on since this had many of my old documents transferred onto it when I purchased it. He suggested I come in to make sure the photos and docs were transferred. When I arrived, It took over one hour to have the tech review what documents were on a separate hard drive without allowing me to see what was on the computer. How can I know if it has all been transferred if I can't view what is on the computer? He did not have an answer to this and I was charged $150 for my docs and photos to be transferred to the external hard drive. I asked to speak to a manager to have that fee waived as it was their fault that my entire hard drive from my old computer was wiped out as a result of their guidance to do so. They offered to give me $25 off the cost. The conclusion was that I should wait until COVID is over and take it to the Apple store so that I could ensure that all my data has been adequately copied. So, basically they had my computer for nearly 2 weeks, had me erase all my children's childhood photos and work documents, charged me $125, did not repair my computer and gave me back my computer in the same way I dropped it off. I was so upset. Photos are irreplaceable! The only reason I gave them 2 stars is because the salesperson was kind and apologetic but I will never come back here again. read more

Cheaper than Bestbuy price and better offers. This is the only location around this area. It is a bit smaller than Bestbuy size and doesn't have a lot of house appliances like Bestbuy does. However, their stuffs are a lot cheaper than Bestbuy. Their sales representatives are nice and helpful. I'm not very tech savvy so I always need their help to find things I need there. They have great offers from time to time so keep an eye on their website and their flyers that they send to your house if you sign up. You can order online if you know what you need specifically. It is faster this way because you can just pick up and pay at a separate location. The registers may be busy and taking longer. read more

Walked in and was BLOWN away by ALL the supplies this store has! They probably have everything you could ever imagine! I went in to get a new hard drive for my laptop and got me a SSD 480GB Sans Disk for only $129.99! I was in a hurry so I didn't get to look around the store, but I will definitely be making a return soon! read more

Somewhat pricy at times, so you gotta look for deals, but otherwise a great computer store considering most are garbage. Also seems the employees are more than a little pushy at times at whether or not you need assistance. I was looking at computers in the back and two employees swarmed me asking if I needed help. I politely answered that I didn't, and they came back in a few minutes and pestered me, and starting to tell me about how their PC's with Windows 8 are so awesome... I promptly responded, firmly, but politely that I appreciated the commentary but I'm just looking around. Thats it. A manager did see this, came over and apologized, which was nice, but seriously - not all customers are morons - I work for MS. Other than that I can't complain. read more