I wish I could speak of a more pleasant experience, but unfortunately my expectations were totally let down. Like many, I came to micro center for their very appealing bundle deals. I came initially for a Ryzen 7 7600 bundle with its respective motherboard and RAM. I was browsing the store when an associate came to help me; he very helpful and recommended another bundle that had virtually the same performance for a little cheaper. It was for a newer Ryzen 5 9600x. When checking out I did not know the bundle price at the time because I was initially going for another one, but I was confident that I was getting a better bang for buck. So the associate bundles all my things and brings them up to the checkout counter, where I later go and pay. The final price came out to about $480 after tax. I was a little startled, but I thought that since I had chosen another package, I knew it would be a different price so I just decided to go with it anyway. Later that day I installed all the components on my computer and just out of curiosity I decided to browse that specific bundle and it turns out that that bundle cost about 299 before tax. At that point, I was shocked to learn that I had paid almost $200 more. I was really curious as to why I did not receive the bundle deal and decided to go to the store. Upon talking to another associate at the checkout counter, he pointed out to me something that I had not realized. The bundle deal only comes with ONE STICK OF RAM. Since the associate who helped me out in the beginning chose a ram with two sticks (obviously what you need because who runs a computer with one stick of RAM), it disqualified the bundle deal. Even the associate who helped me after I returned admitted that you need two sticks of RAM (OBVIOUSLY); he said that unfortunately it did not qualify because I got two sticks around that totally 32 gbs. At this point, I had already installed everything on my computer. But even if I was to return the Ram sticks so I can acquire the bundle I would only be receiving one stick of 16 GB RAM. To me that just sounded ridiculous because why would they include one stick of ram in the first place? I cannot blame the associate who helped me first because anyone with decent computer knowledge knows to grab two! Overall, the main reason I was unsatisfied with was because I drove a long ways to come to the store specifically for the bundles but if I knew I was going to pay full price anyway I would've just gone to my local Best Buy or something. All in all the stores are really nice place to shop, but unfortunately, because of this experience, it led me to write this review. read more

While the shopping format is nearly identical to Fry's Electronics, the experience cannot be compared. If the experience falls anywhere near that, consider the business a failure. Do not stray from your current customer satisfaction level. read more

As a first timer to Micro Center I hope the staff doesn't expect everyone to know everything. We ask this huge dude about GPU Bracket location and shortly, looks like his frustration working on a Saturday shows immediately . Clearly by the tone of his voice, he's lashing it out on us and doesn't even know where we can find what we're after. If this is already too much for you, how will you be able to deal with more complicated things? Frys can definitely do better sorry. read more

HUGE Disappointment! What timing! Grand opening right when I needed to build multiple work stations for my company. I went in and saw a huge line to get parts, was a bit worried about it but stood in line to get help from their salesmen. I stood in line for about 30 minutes and was finally at the front and let them know I needed to build 3 computers and told them all the items I would like, the guy at the front in a suit tells the salesman and said it should be no problem and yes he knows it's three cards and processors and confirms this three times. When the salesman came by to help me pickup the parts he had his trainee do all the work and learn the ropes and held his hand while he looked up the parts I wanted as well as very strongly urge on selling their Microcenter branded items vs the name brand items I wanted. We got everything together and was even told they had founders edition 5070 cards in stock, I said great, we put together three new Intel systems with 5070's picked all the parts into the cart and went up to the front counter where they were putting my name on the items they had to take to the front which was the higher money items. When the salesman trainer butts in and condescendingly asks his trainee what he's doing and that's when the upselling to extended warranty begins. The trainer takes over and tells me, "we aren't sure that we can sell you three video cards and three processors unless you help us out by buying our extended service plans for each item." I smile and politely decline again for the third time as he uses tactics like stating how they don't make any money off anything and how I'm sucking them dry etc etc. Mind you it would come out to $600 more for these extended warranties. He pretends to go out and talk to a manager which had already told me it would be no problem to sell me these items. Comes back and says "unfortunately I can't sell you all these video cards or processors, I can probably change their mind if you buy our warranty but I can only have you walk out of here with one today" I looked at him bewildered and asked why they would waste my time and spend an hour with me pulling all the parts and collecting everything in my cart only to play these games. At that point I told him I would not be purchasing anything, he says that he can bring the manager over and we can talk about it and maybe change things. I told him I'm not here to play salesmen games but I'll go ahead and put all the components back on the shelves which I proceeded to do. I walked out and drove directly to Central Computers where they don't have these types of commission based salesmen. I did the same thing, asked if I would be able to purchase three of everything and without any problems we got all the parts together and they even walked everything out to my car. TLDR: bait and switch on purchasing 3 Intel 265k and 3 rtx5070's, commission based salesman changed his mind when I wouldn't pay $600 more for Microcenter Extended Warranty and took the parts from me saying he would only sell me 1 of each unless I purchased the extended warranty. Wasted 2hrs having them try to upsell me as well as pick the parts. Left empty handed, but went to Central Computers where they appreciated me and even helped me to my car. Pretty lousy experience that I can't even say are grand opening jitters... these are hand picked trainers they paid to be up here from other Microcenter stores and this is how they are teaching their new guys up here. I've already shared my story on social media and Microcenter has reached out but doubt anything will come of it. I'll make sure to continue sharing this experience so that others know the service here is like entering a small used car dealership with sleazy salesmen. read more

Today was a soft opening, yet there was a ton of people there and there had to be crowd control to let people inside in small groups. First, there was a lot of computer hardware and software to choose from, gaming accessories were plentiful, they also had phone accessories and blank media and A/V cables. However, I didn't see their HDTV, theater and audio setup anywhere. That's what was drawing me here. I couldn't really shop at my pace because of such a huge crowd in each and every aisle. Parking was nearly impossible and not many people respected the handicap parking spaces are only for people with placards. I may return once the crowds die down and be able to give a more detailed review. read more

Went there too have some new fans put in my PC. Sam from the knowledge bar did an amazing job working on my pc. He was very friendly and caring and definitely knew what he was doing. He deserves a raise he did an amazing job. And I think another person's name was Courtney? She was the one who helped set me up with the appointment while I purchased the fans she did a great job too also from the knowledge bar. THANKS MICROCENTER! Will be coming back for sure. read more

I had the pleasure of working with Brendan in service building my pc. He was very knowledgable and was honest/transparent throughout the entire process. I know some things about PCs but not a lot so having someone who can help me understand how to fix or tweak things is very helpful. Very professional and honest! Anyone who has the pleasure of working with him should feel safe in his hands! Thank you so much to the micro center team as well. 10/10 experience and service read more

Micro Center - 5080 build - Electronics Near Me - Santa Clara, California

All you can think about for building a PC. They do price matching to legit online PC parts sellers, like newegg, etc. Who says men don't like shopping?! read more

I was waiting in line for help at the pc builder kiosk to retrieve an SSD for about 10 minutes. Decided to order the part online while I was in store and go through in-store pickup instead. Asked Neel D. at the register if he could help. Told me I was "cutting in line" and that there were thousands of orders needed to be fulfilled even though I had ordered the part online and was there. Was rude and did not want to help me until a manager came to assist and retrieve the part. It took less than 1 minute to find the part and bring it to the counter to pay. Neel D. then tried to scold me after paying telling me how I was cutting in line and to not do this again. Do what again? Pay online and pick up at the in store pickup in 5 minutes instead of waiting 30 minutes for assistance and waiting in line for another 15 to pay? Yeah, let's just waste everyone's time right? read more

Lots of inexperienced builders on the floor--fine for basic builds, but useless for unique or value-focused recommendations. They mostly just pitch whatever's on sale. Return policy looks simple, but I got conflicting return dates for the same 480Hz monitor, and when I tried returning it, the cashier said the UPC/SKU/lot/serial number didn't match--I don't even remember which one. Turns out they'd just written the wrong one down, but eventually sorted it out and confirmed it was the correct product. I actually liked the 480Hz monitor, but it runs extremely hot--after a few hours it's like sitting in a tanning booth. Later bought a used 4K 240Hz monitor and found a broken DVI cable in the box. Didn't bother returning, just paid $40 for a new one. For reselling used items, be wary--they clearly don't check all the pieces and parts. That said, I highly recommend the 4K 240Hz monitor (PG27UCDM)--it's been solid. read more

Got my first pc here at micro center and I'm glad I did!! Manager was so welcoming and nice. It was a bit busy but the line was moving.

Pedro was friendly, very knowledgeable and very helpful in customizing my build. His ability to walk me through the entire process as a walk in was amazing read more

Ordered a 3d printer W Fremond for helping he is very knowledgeable. The pickup was quick and easy a worker even escorted us out to our car.

The Santa Clara Micro Center is the best computer store in existence today! I always find what I need, and get great help when I need it. Thank you, Micro Center! read more

Check out process is horrible. Customers who just want to pay are stuck behind people trying to pickup something. Waiting 15+ minutes to checkout. Will go back to ordering filament online or maybe check out Hobby Lobby. read more

Smooth, even through there was a lot of people. Make sure to order online and pick up. Line is a lot shorter for pick up and pay.

Yes the store is a fun time, but the customer service is outstanding! I have been there 5 times in the past week do to my own poor planning. The staff have been very helpful and are experienced. Highly recommend going in to the store and shop. read more

Basil helped me with my RTX 5090 and was just amazing. All the staff are very good and I keep going back for more parts. Yousuf, Mark and Nick Colton are super helpful in the computer department. Even the manager Joseph was incredibly helpful when I was making some adjustments to my purchase. Great customer service and a fantastic selection of parts. I go to this store often just to take in a lot of the options. Definitely one of my favorite electronics places to go to if I'm shopping for a PC upgrade. Some of the deals are very good too if you know what to look for so just be aware and do your research ahead of time too. read more

Douglas A. Was super helpful and kind and patient and truly went above and beyond in helping us resolve our issue. We are truly appreciative of his patience and kindness he is a wonderful person thank you Douglas for your help. read more

Incredible customer service. Helped my son with 3D printing purchase, no upselling, just informative and helpful.

Giving one star for the Tech service / PC Builders at Micro Center in Santa Clara. If I could give a negative review, I would definitely do so. I went with my partner today to drop off his PC at Micro Center to get a general diagnostic. He was experiencing a blue screen and his PC crashing last night, so we thought bringing it to Micro Center today would be a good idea to get a full diagnostic. Micro Center offers a $50 diagnostic, so we set an appointment at 10:40 a.m. today, we got there at 10:30 in case there was a line, but luckily, we were the only ones there. This guy, Shaun, immediately checked us in and talked us through getting a Priority Care Plus. He said we are getting a great deal by having this as it includes a full diagnostic, tune-up, updates, etc. So we thought that sounded great! We paid $150 for this Priority Care Plus (3x more than we anticipated to pay in the beginning). After the check-in, Shaun mentioned there were four computers in front of us, but he can certainly take a look at my partner's PC now and see what's going on. I've asked if he has an estimate on how long it will take so we can figure out if my partner and I should wait at Micro Center or get lunch nearby, but Shaun confidently said it should not take that long and they will text or call us about the status. So we said, great and we left Micro Center around 11 to get lunch, hours passed by, and no word from them, no follow-up, no text or call, nothing... so we went back to Micro Center around 3 p.m. and saw the line and waitlist on their screen had names in it, so we figured they might be busy (by this time, I wish I had insisted on talking to someone). We gave them the benefit of the doubt that they might be short-staffed (even though there were literally 9 people there standing chit-chatting and not doing anything, but still gave them the benefit of the doubt). Instead, we went to the car, sat down, and waited there for hours. Now it's 7pm and this is now getting absurd. Still no text, no calls, no emails or follow-ups from the service dept. 7:20 p.m. we finally got a chance to talk to someone named Chase. Shout out to him; he helped us end our miserable long waiting hours. He managed to get us the PC back at 8:55 p.m., 5 minutes before Micro Center closed. Our appointment is at 10:40am and we got the PC back 10hours later?!! I mean, I'm no IT or anything but this is simple general diagnostic that should only take 45-1hr but 10 hours?? What are we talking about here!!! This is ridiculous as we had to cancel our dinner plans with family and had to rush back to our dog all the way to Fremont. It's absurd how much disrespectful this is and they absolutely did not care about our time!! We thought that the other benefit of getting the Priority Care Plus is to get us in "priority lane," but I guess not. So don't waste your money on paying triple if nothing major is wrong with your computer. I am in disbelief that we have wasted our Saturday waiting, waiting for someone to tell us the status of the "general PC checkup." If someone just sent us a text and made us aware that they will take all day, we could've planned our day more. Thanks, Chase, for getting us out of the door, and I will definitely not recommend Micro Center Santa Clara Tech Staff to anyone. read more

Came in on a Wednesday night to make some purchases for the first time. Line crazy long. Only two cashiers working. I see other employees in suits just standing doing nothing. Horrible management. Waited in line for an hour and a half. read more

This shop is so good it had everything I needed at great prices. Would recommend. 10/10

Love this reopened store. Excellent selection, helpful salespeople. Returns take a little bit of time because they are careful to check that returned items are in good condition. but I think that's totally fair and in the end I got all my money back. Really like talking to the salespeople here. I don't usually go to computer stores but I'll be coming back to this place, esp as I explore different options for mechanical keyboards. read more

Best experience and customer service every computer part everything you need here check out the 3d laser printer man awesome

I was MOST impressed by the HIGH quality of the store, it's a REAL show-place. The help was MOST excellent... The whole experience was REALLY good. read more

Dereck was awesome and helped me pick out the best PC for me! Not only did he make sure to stick to the budget that I told him but also made sure I knew exactly what I was purchasing and how it worked. read more

Was looking for a mic and approached an employee to ask for help. I was not aware they were helping someone else, but instead of just simply saying something like "sorry, I'm busy helping another customer, one of my coworkers would be happy to assist you," this guy sighed impatiently and said "No, I'm a little busy" in a very rude and condescending tone. I did find someone else to help me elsewhere in the store, but that first interaction really soured me on my trip read more

Went into Micro Center wanting to build a PC but didn't have the knowledge on what I needed. CJ was great helping me get all the parts I needed and explained all the parts to me. CJ was very knowledgeable and enthusiastic. I got my PC built at Micro Center as well. Walter, Roshan, and Ava did a great job building my PC. They went above and beyond to make sure I was able to go home with my PC that same day. I would recommend everyone to go to Micro Center. read more

man at cashier was super rude and unhelpful. treated us like we were slow for asking some questions about why the deal didn't go through and instead of explaining the circumstance, he just proceeded not to answer our questions and bluntly said so do you want it or not... do not think i will be returning, as i did not see any good prices. unfortunately, some staff members seem not to have customer service skills (6/12) read more

This microcenter is HUGE! I took my kids there to buy some parts for their PCs, and we ended up leaving with some stuff for me too! Yusuf, the sales floor manager, was very knowledgeable and helped us find the parts we needed. I can't thank him enough! read more

We are frequently visiting. My bf spends his weight on all things tech. Like shopping here and getting accessories as well. Went to use the bathroom and the water was so hot it was hard to keep my hands under the water. Had to wash the soap off, but it was burning. I let a couple of employees standing nearby that is was quite hot and I was afraid a kid might be hurt. I squelched a little, never used water this hot. I just thought maybe they didn't know. Female employee said "what am I supposed to do" the guy next to her, shook his head and said they don't really know about that. The female then said yea it's like that in all the bathrooms. I said ok, just didn't want someone to get hurt. Guy did walk to front as I saw him a few minutes later while checking out. He said he told his manager and he was told there was nothing they could do because it was "contacted work". I said ok, you usually just have to turn the water heater thermostat down, but I just was informing. So awkward. He then said it's above my pay grade anyway, and shook his head. I thought I was just doing the right thing, but I was treated like I was some crazy person. Thought I could let someone know on their contact me page, AI assistant said I needed to go back to the location. Santa Clara location. read more

so today is the soft opening of micro center. I wasn't expecting a such a turnout as there was, but it took about 30 to 40 minutes just to get in. honestly not bad considering. I walked the whole store again not bad at all it's nice to see item on display getting the opportunity to actually see the items. a lot of cool custom keyboards, racing sims, lighting strips all the monitors on display. All the cool little things that they have soldering irons keyboard mats etc. I know it was the first of 2 days before the store actually opens. there would be lines everywhere and the was not even sure what one of them was for. the employees were everywhere so when I was looking to find one so I can get my 128gb flash drive that they were giving away for free with coupon which I have. I could then find anyone to asked cause they were I wasn't and nor being able to catch up to anyone cause of my knees I heard a guess saying on how mess up it was that he couldn't get one so then me looking to get one was looking very grim. if that was one of the reasons for the visit, I waited probably close to a year for this store to open. just to be let down by it. read more