Hey these people are scammers. Don't go here. They will try and replace things you don't need to get more money.

I came in and they told me my car would take about an hour to get to my car. I had no problems with that and I waited and decided to go to Starbucks down the street to wait. They said they'd call me when it's done. Not hearing back after 3 hours I come back and asked about my car and they looked at me confused. They totally forgot my car and I saw people checking out who came in way after me. I didn't say anything or caused any issues and just said okay when they said it wouldn't take long. Just annoyed by the lack of attention read more

This place is the cheapest place in austin for a synthetic oil change. I called places all around austin and received quotes for $80-120. Midas charged me $45. My one qualm is that I never received a call when my car was ready for pick up...for the price difference, though, I don't really care. I will say, book off a good amount of time if you're taking your car here. It is not a quick in and out thing (at least not when I went) and I spent about 4 hours for the whole process in total. 2 hour wait time to get serviced. 1 hour in which my car was ready but they had forgotten to call me. I had to call back and I don't think I would have been notified till much later. Price is a big factor for me, so I gave 4 stars. If the price point had not been so good, I would have given 3. Worth it, imo. read more

I came across this place on groupon . I got tire rotation and oil change for a great price. This location is under new management. There is complimentary water and coffee. Nice soap and hand sanitizer very clean for auto service center. The staff was friendly and helpful they did service recommendations and unfortunately I couldn't afford the repair at this time. I would definitely be back for an oil change and recommend the facility to others. The wait was over an hour but they where honest with me about the time during the check in process. read more

Midas - Courtesy check list - Auto Repair Near Me - Austin, Texas

This is my second time here and the service is quick. The staff is always super friendly and helpful. I received a full synthetic oil change and tire rotation and I was out in 45 minutes. Today they saw my air pressure was low and went ahead and filled my tires, free of charge! read more

Midas - Oil change and tire rotation - Auto Repair Near Me - Austin, Texas

Brought my car in for an oil change and tire rotation. They refused to rotate even tho the tires are newer. I called a different location and they explained that they would have rotated based on the condition of my tires. The manager lied to my face and refused to provide a service that is included with the oil change. I'm truly disgusted. They also waited 45 mins to tell me my car was done (it was just sitting in the lot...). I wonder what else these guys LIE about. read more

Avoid at all costs! Took in two cars for oil changes. They lost the tire lock on one and refused to replace it. Another tire bolt came off after driving away. On the other vehicle, they "topped off the fluids", to which I found my transmission dangerously overfilled. The store manager refused to return my calls. When finally speaking to Ben, he refused to help me and said the general manager would call me. Neither ever called me back. I am writing in hopes to bring this to the owners attention and warn others, it's not worth the groupon discount. My $30 visit has resulted in over $100 in damages and many hours of my time. read more

Went in for a simple discounted oil change, confirmed they take apple pay but it's only debit/PIN protected apple pay I guess to prevent CC fraud but I was mislead and had to charge to a different card. No biggie. My main issue however, is when I left following my oil change there was a major leak and my security system was messed with. My car would not stop beeping until I relocked it. When I had my remote key checked, it was fine but the security system was tampered with likely in a lame attempt to get me to come back and have it fixed. Always knew midas was a hit or miss but never again. read more

Tried charging me $700 to change my front bulb on my car when the part itself is $60 and the labor is no more than 100. Don't let them scam you. read more

Come here if you want to get scammed. They will relentlessly try to get you to replace unnecessary parts and lie to you when you ask the reason. They told me I have to replace my alternator and serpentine belt, but provided no evidence of why. On top of overcharging me on a battery by $70, repeatedly lying about it after I questioned them, charging me $300/hr of labor charges (after I haggled) on a battery replacement, AND waiting 2 hours for them to replace the battery, they left my battery control module unplugged on purpose (they did the same to one of my friends, which is how I know it's on purpose) to get me to come back once the check engine light came on. I fixed it myself and they offered me 3 free oil changes and refused to give me a refund or just change the price to be more reasonable even though they messed up and tried to scam me at every step along the way. I called Midas corporate to explain the situation and they called me from the shop and pretended to be in the corporate office even after I called them on it. I literally heard car honking in the background. I also heard them talking about how they need to get the Google review quota to 4.5/5 and openly hounding people to leave 5 star reviews in front of me. read more

Midas - Auto Repair Near Me - Austin, Texas

please be aware that this location is very willing to charge fees while might seem practical - in reality, could be avoided. For example: a "check engine light" diagnosis that AutoZone or O'Reiley's could do for free in the parking lot; these folks could charge almost $200.00 - and when you their quote for the "needed" repairs and decide NOT to go forward; you have an obligation to pay. No sympathy expressed or implied despite you pleas for compromise. Best advice just stay away and seek assistance elsewher. read more

BEWARE! Absolutely despicable business practices. I will never set foot in a Midas again and neither should you. Originally got a Groupon for an oil change and went to the Guadalupe location. Was told I had an oil leak (never heard this before and now don't think it was true) and payed $800 to have my valve cover gasket replaced. Two days later the engine overheated and there's a coolant leak. Take it back and they "didn't connect a hose properly". Check engine light starts coming on after this. Now my VVTs need to be replaced. Another shop told me they caused this damage replacing the valve cover gasket. Interestingly enough, the mechanic who did the original work was fired for incompetence. Midas denied the damage, saying it's merely a coincidence it's happening now. Told to take it to the Ben white store so I would no longer have to work with Darius Green (disrespectful and argumentative "manager"). Ben white tells me I've got no oil in the truck!!!!!! So I've been driving around with no oil in my truck, causing damage to my engine and metal shavings in my oil. The truck is undriveable now and will need an entirely new engine. At this point I've spoken to multiple mechanics, and have been told that this damage is unequivocally Midas' fault from the original work. I have given them every chance to make this right (including Rick and Mario- manager and district manager) and every step of the way they have argued with me and tried to upsell me. This is the worst business practices I have ever dealt with and I've advised everyone I know never to go to a Midas. Now I have to seek resolution through other means, causing much frustration and a lot of my time. Side note - Darius was working at the Ben white store as well so both Guadalupe and Ben white have horrible service. BEWARE! read more

This Midas outlet is under new management in 2019. I have found everyone there to be engaged and eager to offer the best quality of service on my car. They troubleshoot and are very clear about each and every service they deem necessary for my, older, car. I try to take excellent basic care and do maintenance on my car on a regular basis and at this Midas they don't suggest that I do more than will keep my car running well for a long time. They always do the little extras that add up over time for no or very little additional expense. for someone who is not a mechanic herself, it is important to me to find a company I trust! read more

I came in for a Groupon for an oil change before a road trip. They quoted me $450 for a tuneup(normally 200) and told me if I didn't get it then, it would be ok for a few more months. An hour into my trip my engine light goes off. Coolant was drained and my engine was overheating. BEWARE BECAUSE THEY TAKE ADVANTAGE. My roommate also had her tire deflated after going here. How the hell are they still in business? Also sitting in the lobby the GM was yelling at the employees. Please do not take your car here. read more

Women, BE VERY AWARE!!! On 9/27/22 I took my truck to Midas Auto Service on 4001 Guadalupe in Austin for an oil change. In addition to the oil change, Midas told me that the outer left and right tie rods and the front control arms were bad, and needed replacement, total cost: $2342.67. I was shocked! My truck had less than 50,000 miles and I simply couldn't believe this. I took my truck to two different (respected) auto service shops, Duett's Automotive Service and Dave's Ultimate Automotive Shop. Both inspected the front end and reported that there was absolutely nothing wrong with the front end. Duett's also told me that the oil drain plug was stripped out so badly that it couldn't be drilled out and retreaded. The oil pan would have to be replaced and was leaking so badly that, if it hadn't been spotted, would have lost all oil within a day (Duett's also reported that Midas had installed the wrong oil filter). Midas did note on their repair order that the oil plug was stripped, claiming that it was in that condition when I brought it in. It wasn't! All of the leaked oil was new oil, with no evidence of old, dirty or burned on oil on the undercarriage (photos document this). This looks like a classic case of "cover your ass" by the person who did this. The oil pan replacement, parts and labor, cost $720.29 (we got three different estimates, this was typical). I had it done at Duett's. After this, I didn't want Midas even touching my truck again. I asked Midas to pay for the damage they had caused. They refused. I can't help but wonder if a 30 year old man, wearing a NASCAR ball cap would have told this, rather than a 67 year old woman, there alone. I SERIOUSLY doubt it! read more

I've never written a bad review. This place is the worst though. They lie about what is wrong with my car to get more money. They're manipulative saying they give "a complementary check" of your car (when you're just there for an oil change) and then come up with thousands of dollars worth of issues you need to fix. On top of that, they were so concerned with scamming me that when I asked for a tire rotation, inspection, and oil change, they didn't give me a tire rotation and so I had to go back in and call them out and they said they "forgot". Then, I go home to renew my registration, but they didn't put it in the database that I had passed my inspection! So again, I had to drive back on another day, so they could re-do it. So who knows if I actually got my oil changed?!? Moral of the story: you can't trust anything they say and you can't trust that they will do what you pay them for. read more

DO NOT TAKE YOUR VEHICLE HERE!!! These people are crooks and take advantage of their customers. Especially women!!! I got my power steering replaced here with a 90 day warranty for $1200 (I knew it was high but they were in my neighborhood and I needed it done quickly) It was malfunctioning again within a few weeks. Brought it back for warranty work. Was told twice it was a different part and issue and was quoted over $1000 to repair again!!!! What a joke. Two Weeks after the 90 day warranty ended I was in Houston and it broke down again. Took it to a shop there and had the entire power steering repair done again for half the price with a 5 year warranty. I went back to this location and talked with the manager (Walker). He was unwilling to work with me on a refund and said I should have brought it in to them and they would have covered it under warranty... I highly doubt that as I gave them two other chances to do so. I told Walker to give my number to his boss and still havent heard back. Terry Touysithiphonexay or Chris Gannon if you are reading this please be responsible and at least return my call. You own this business and should have the respect to return a phone call and talk about your poor service. Do no ever use this shop. They will take advantage of you and treat you poorly. read more

Untruthful. Took my car in for an oil change. Asked how long it would be. The man at the counter said there was only one person in front of me and it would be 45 minutes. Since covid is running rampant I said I'd go for a walk while they work on it. I came back over an hour later and they still hadn't got to it. He says they'd get to it soon and then it would be 30 more minutes. All I ask is that I'm truthfully told how long it will take so I can make a call on if I will be able to even get the oil changed. Because I wasn't there they worked on other cars. Total bs. Just tell me the truth when I ask how long it will be and then work in my car next if my car is next in line. read more

I go here for the cheap oil changes, which seem to be fine. I'm not sure I'll have much else done here though. I was told that the wheels on my truck could not be removed for a tire rotation because the lug nuts had "swollen" and would be damaged. They offered to put new lug nuts on for $200. I declined, went home, and removed all 24 lug nuts with the stock lug wrench with no problem. I took my Jeep in for an alignment. The tech damaged my parking brake trying to release it, and had to have a service manager show him how to do it. I had to later repair the parking brake assembly myself. Also, during the same visit, I was told that my rear brakes were not working ("you have front braking only") and would require a separate service to adjust the drums. I took the Jeep home, lifted the rear, spun the tires, applied the brakes, and they stopped on a dime. So, yeah, oil changes only here. read more

Don't go here if you can help it. Zero moral dilemma for them, they'll tell you to replace anything they think you'll believe. I went in because my tire pressure was low and I'd spotted a nail so I figured a tire replacement, or maybe have to replace 2 tires max to keep it balanced... The guy called me back and said he didn't see a nail but that I needed a full brake replacement because that's what was really causing the issue...the low tire pressure issue... I know next to nothing about cars and am in college but even then it sounded made up. I called my dad to see if I should just go with their suggestion and he said yeah because i'm two hours away and he didn't want to risk it but knew they were taking advantage of me. Total cost for my low tire pressure issue: $900 P.s. they found the nail so they just threw a patch on it lmao read more

I came here to get my tire patched - the folks here were very kind and helpful. Communicative, quick, and to the point - just how I wanted the experience to be during a busy week. Highly recommend. read more

The worst. Take your car anywhere else but here. I am 55 years old and have never written a bad review. However, my experience with Midas was so bad I want to warn people so you don't have to put yourself through the hassle and stress of dealing with this business. In March of 2021 we took our 2006 Hyundai Tuscon in to be checked out to find out why the engine light kept coming on. It's now July and we've spent $3200 and 4 month trying to get straight answers and timely service only to finally get the car back with the engine light still on. On our first trip were told we needed a new catalytic converter and exhaust pipe. Price tag $1907.42. We drove off the lot only to return 5 minutes later to point out the engine light came back on. We were then told that, upon additional diagnoses we needed to replace the throttle body and air tube, oxygen sensor, and mass air flow sensor. Price tag: $1248.68. Waited another 7-10 days without a car, picked it up and less than 10 miles later the engine light went back on! Take it back to the shop where we were told that our brand new catalytic converter converter had a crack in it and they would have to replace it. Waited another 2 weeks while the part was ordered. They replaced it and again, the engine light went on again. On and on this story goes and after having the car for another 4 full weeks (no offer for a rental, no offer to compensate us) we picked up the car and the engine light is still on. When I asked for a refund so we could take the car to a place that might actually fix it I was told "absolutely not". When I explained I would have to bring a legal claim I was told. "go ahead, my wife is a lawyer". Nice. With this kind of bad business practice I guess it makes sense to have a lawyer in the family. MISDAS customer service: before you reply to this review with your standard " we are sorry you had a bad experience" text, take the time to review the case since we've already documented all of this information. Reference #4235600. Still waiting for someone to contact me. read more

Midas - $3200 later and 4 months and our engine light is still on. - Auto Repair Near Me - Austin, Texas

Advice you not to go to this place scamming people and they will waste your time. Will make you wait at least an hour and a half their work is terrible read more

Pleasant people, fast service for oil change and tire rotation, couldn't have asked for more!

Ask for Chris. We had a bit of miscommunication on patching a tire. The miscommunication was completely my fault, as I failed to mention that the tire I actually wanted patched was in the trunk. They ended up patching the spare. The "spare" turned out to be a legitimate Michelin Pilot with a nail in it that I had forgotten about. The tire I wanted patched was in the trunk. Not only did they patch a superior tire for me, Chris did so at no cost even after I admitted the miscommunication error was my fault and even after I insisted to pay. Chris is a good man and clearly demonstrated a high level of competency by explaining the superior quality of the Michelin. He also explained that the Bridgestone I actually wanted patched could not be patched due to the degree of damage dealt by a nail. Chris also eased my concerns of having 1 differing tire from the rest. I immediately felt the superior driving and braking performance after driving home from the shop. I highly recommend this particular Midas, and I will certainly be a returning customer. read more

Let me start off By saying if you need work done. Midas is the place to go. Went by and dealt with Darius Green. He was very professional and knowledgeable. Had brakes and rotors done all the way around. Car stops on the drop of a dime now. Thankyou all so much. Will be back for more work in the future for I have found my go to Shop for automotive repair. read more

PLEASE READ!!!!! If I could give negative stars, I would. I recently went in to get my oil changed. The front desk guy told me that my front brakes are literally metal to metal and that my rear brakes are almost just as bad and that I need to get them replaced ASAP. They offered to replace them for me that day and quoted me $800! I thought that was pretty weird since I haven't even heard my brakes squeak at all. They also had the balls to make me scan a QR code, and have me write them a good review lol. I declined service for my brakes and left. I also thought it was weird that they did not take me back to look at my brakes myself. I decided to look into it some more and made an appointment at Accent auto South Austin. Accent auto took my car back and 20 minutes later the guy came out and asked me who said I needed new brakes. I told them I recently went to MIDAS and they said my brakes were so bad I needed to change them ASAP. They looked at me crazy and laughed and said my brakes were perfect and that I had a few years left on my brakes! I honestly couldn't believe it, I was shocked and said, are you completely sure??! They said yes there's absolutely nothing wrong with your brakes, they lied to you. Here's your car back. Accent auto gave me my car back and didn't charge me a thing. Midas literally lied to me and were about to steal my money even though absolutely nothing was wrong with my brakes! $800 they were about to take from me even though NOTHING was wrong with my brakes! DO NOT get your car serviced here ever!! They will lie and tell you something is seriously wrong with your car and an offer to fix it same day for a crazy amount of money. I can't tell you how pissed off I am that a place of business would treat their customers like this. AGAIN, DO NOT GO HERE EVER!! EVER EVER EVER. read more

I really enjoyed the professional work place and the crew was extremely helpful. I will recommend Midas to all my friends.

I HIGHLY encourage you to find somewhere else to take your car. What started out as a simple gasket replacement has morphed into a multi-thousand dollar job to repair the electrical system in my car. THESE GUYS DON'T KNOW WHAT THEY'RE DOING. They won't communicate with you. You'll have to hound them to get a status update on your car. They won't be direct or honest with you. It's worth your time and energy to find another mechanic rather than settle on using this business. read more

This was my first time here...and what a wonderful experience. Fast, friendly, professional well done job. Anybody can change oil. Having it done here was a bonus. Ned was a genuine pleasure to work with. I will bring my Blue car in next. Thank you. read more

Good value but there's a reason. Keep it simple because they can't take things that are a little complicated. The sales guys at the desk tend to tell you whatever you want to hear but then the story changes if you've been waiting for an hour or two. Plus they do a little scam where if you bringing a Groupon and it's $25 they tell you they give you the price of the Groupon so don't use the Groupon. But then when you go to check out the price is $30 because they charge tax. But if you were to use the Groupon it would've only been $25.. It's not a big difference but it's a difference. And then they tell you it'll be about an hour when really it's going to be about two hours. read more

My real rating would be closer to 3.5 stars. This is a value-based location. Only come here with a Groupon or other discount, otherwise you will likely be upcharged by a significant percentage. I got my tires realigned here for under $40 through Groupon. Service wasn't the best. They told me they would call when done, but I ended up having to check in myself after a few hours. Overall, it's a decent value with discounts. But if you're looking for all-star service, find a different place. read more

I had a flat tire right near Midas and managed to pull my car into a nearby parking lot. The plastic handle to unscrew my spare from the trunk of my Prius had stripped. Eric at Midas walked over to my car and helped me to unscrew my spare for like a half hour. He didn't charge me anything for it either, although I tipped him. It was really generous! read more

One central principle I appreciate in a business is "under promising, over delivering," the service at this location is top notch. Drove by just to get an oil change, was told it was going to take 45 minutes to an hour and I was ok with that. Bobby and Darius made the time pass pretty quickly with their friendly conversation in between helping other clients, when the mechanic came in after 15-20 minutes he had my oil change done and had the service consultants let me know precautionary mechanical issues that I should keep in eye on later. Bobby and Darius helped expedite the process and I was out of there way before my estimated time with a detailed evaluation of my car and oil change. The only complaint I have is that Darius doesnt think the Cowboys will go to the Superbowl, I mean, theyre 0-3 right now but there still a chance haha read more

DO NOT GO HERE! LIARS, SNEAK CHARGES, DISHONESTY AND DIFFICULT TO WORK WITH. Every bad review is valid and people should be very cautious of this place. They blatantly price gauge their customers and become more and more hostile and irritated when you call them out on over charging or refuse to get the things fixed that they estimate. I went in for a new car battery and an alternator to be fixed. Got my car towed and they quoted me $30 for the diagnostic test to see exactly what it was and could give me a estimate from there. They called and made NO mention of having to run further tests that would require any extra cost, and quoted me a RIDICULOUSLY high estimate for the service. $1300 in total is what I was told on the phone. $360 for a battery, $650 for the alternator and $300 for labor. When I asked for an exact receipt to be emailed so I could see the break down it said $1492. i was EASILY able to find the same parts and a shop to do it for half the cost or less. I called back and told them I would not be requiring services from them and will get my car towed after paying the $30 for diagnostic. BEN (apparently the store manager) was obviously disgruntled and exacerbated over the phone when I told him. Rudely barked at me that $96 would be my total for the test. I questioned him on it he had the audacity to say that it was actually $140 and he was being nice enough to give me a discount. I explained that I had the receipt that said $30 was the cost for the test if I had gotten the repairs, and that he had made no mention of any other test being done on the phone or receipt. I asked for another exact receipt of the price breakdown of the test he was talking about and was never sent one. I got to the store to pay and explained the whole situation to two other employees as to why it should only be 30. They said yes, Bickered behind the computer for a while and still pulled up at $97 charge. When I said that we had just spoken about it being 30 they then reluctantly changed it back. ALL THAT EFFORT TO ROB ME OF MONEY WHEN THEY COULDNT BACK UP A THING THEY WERE TRYING TO CHARGE ME FOR. To top it all off, I asked on the phone if my car was in the same spot and easily accessible for the tow truck to get it. I was told yes. Only to find out from my tow truck driver that when he came to get it it was boxed in by four other cars up against the sidewalk and they refused to move any of them to help him get it out . They simply told him that they guess he wouldn't be able to take it, and they are too busy to help. Luckily he wasn't gonna take that and pulled his truck onto the sidewalk to get my car out. read more

Hate to leave a bad review but this was my second time here. First time they took forever but I wanted to give them the benefit of the doubt since I called before and they said it would be fine to take it in to go quick. They took forever to do my oil change. 2 hours and a half and there was no one there. Then they charged me extra without even telling me. Not coming here again. read more

Came to use a Groupon deal purchased post Covid. The guy at the front desk was polite and made it super easy. Oil change and tire rotation done in about 45 minute. Only thing was he forgot to reset my oil life reading but I was able to figure that out. This place is now under new management. Previous staff was incompetent and dishonest. I will return for my next service read more

These guys kicked ass while trying to help me get my car aligned which I had problems because I had to keep making repairs to get it ready for the alignment. They went out of their way to be patient and easy going while I dealt with my problems and then we got that solved with their help above and beyond kick ass dudes all the way around read more

At the beginning I came for a groupon just for a wheel alignment and it turned into a big mess trying to fix parts on my truck. Long story short my tires still aren't straight. And I had tyler (which is a great guy) change out These bolts cause he said he would do it for free and then the manager charged me over $300 for the work. Where they get their money from is almost tripling the price on parts that they say that's how much they cost and $130 for an "hour" of labor. read more

Midas - Crooked tire - Auto Repair Near Me - Austin, Texas

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I went into Midas with a little car trouble and they helped me promptly and with great customer service. Everyone I encountered was nice and knowledgeable. I'd definitely come back for any future problems (let's hope I don't have any lol) Great place to go for auto work!! read more