Rolled in with flat expecting to buy a tire if they had a match. They were very busy. I was prepared to sit all day or get a ride home. Soon after, Mark said that the only damage was to the stem. I was happily surprised at the timing, his honesty & the price. read more

I have a Honda Civic 2018 and had a lot of replacing to do which included the axles, the belt, the brakes, filters, spark plug, shock absorbers and lastly my gas panel lock on the side of the car that has been bothering me the past six months, making a buzz noise which is a common occurrence in this sedan. I've been in and out for three days with them and everything seemed pretty good. Everything has been fixed up until the gas panel, which seemed the easiest and least amount of time. An associate asked me if I wanted to wait on the gas panel to be priced with the second round on the second day because we didn't know how long the labor would take and could take less time so it saves me money so I agreed! The part which was the "R & R Fuel Door Accuator" I was shown would cost a little under $60 that day. I came the third day to finally fix the gas panel buzzing noise which it took them 30 minutes on the dot to do. So in my head it would be the $60 part and Labor You would think it would be under $200 including tax but instead I was charged $318. Another associate was working that day and I told him how the previous person told me to wait to price out the piece until the day it got fixed so that time and labor may be less. That associate said "he has it priced at 1 hour and there's nothing much I can do than dropping it to $318" so then I asked mind if I ask how much is labor per hour. He said "around 200, they changed it, it used to be much cheaper". I looked up pricing of labor in New Jersey, which is 140 to $170 per hour mind you took 30 minutes which I brought up, but the associate said that's all he could do, but even so if it was charged the full one hour it wouldn't be $300+ with the piece being under $60. After paying I see on the receipt the price of the part was now $129 which is more than double what he showed me. There were no explanations or much help to this and what I got was a remark saying "at least there's no more buzzing". I work in service, but the man who was helping me on the last day, should work on his hospitality with helping gain loyal customers read more

I wasn't impressed when I called regarding the price of a brake job. They wanted me to come in but anyone else that I called gave me an estimate according to the make and model of the car. I canceled my appointment because I didn't trust them. read more

Carlos went out of his way to be helpful for my service. I appreciated his diligence and would recommend working with him again.

Great service and fast!!! Definitely recommend this place !!!! Did my oil change and brake checks !!!

Had no heat and our Jeep was overheating. It took a couple of days to diagnose. Kyle was outstanding in making sure we knew what was going on. Choose to replace the motor with much less miles on it then dump money into the existing high mile motor. Outstanding customer service from Mona the regional manager Kyle the Randolph manager and Joe from Westfield. Thanks for everything WOW!! Anthony D. read more

I went to Midas because I wasn't sure what was going on with my car. Bryan was super sweet and helpful and very professional and even tuned my wheels up for no extra charge. Amazing place will definitely be coming back soon. read more

Had my engine cover come off. Took my car to the dealer yesterday for an oil change and they totally disregarded. Midas took care of me. Checked out my car and placed the clips in a timely manner. Good guys. Trust the Midas touch. read more

If I could give minus stars, this place certainly would deserve it! Went there last week with a shake in my suspicion/wheels. They told me I had a bent rim but balanced the tires. Then the lies started flying. My brakes were shot! Told me I needed not only pads but new rotors too! Decided no-can-do now ($900.00 quote)so I paid $80.00 and drove down route 10. The shaking was still there. Took my car to a more reputable place today and found out brakes are fine for now, needs just pads sometime this month and the rim wasn't bent just badly out of balance. I'll be reporting this place to Midas corporate as well. Totally dishonest and disappointed. read more

Fast, friendly, Fair... Will start going here for all my car needs from now on!! The technicians were great. Answered all my questions and didn't treat me like, "a girl who knows nothing about cars"... :) read more

Very nice and friendly staff. Great service. Repaired my tire 10 minutes before they closed. Jordan was extremely nice!!! Definitely will recommend my friends and family here! read more

Just a follow up to my follow up still waiting to hear from midas corporate received a case #and a promise of a call back to address the substandard and in my opinion dangerous work performed on my work truck well nothing so if your thinking about using their services you may want to reconsider read more

Horrible customer service!! Total rip off. I came in for a tire repair. Most of the Midas shops in the area charge $18 for a plug and $35 for a patch. I had a nail in the middle of the tread completely repairable area. The manager said it would be $35 for the repair. When It was completed I asked him what type of repair it was. He states he did a plug for $35 for a plug repair. He said he can charge whatever he wants. He was rude and even used foul language. Do not go here. Do not trust the manager. Please go somewhere else if you don't want to be ripped off!! read more

Midas - Midas auto repair - Auto Repair Near Me - Randolph, New Jersey

Bryan Clarke, Service Manager is incredibly helpful, knowledgable, and honest. Walk to DD right next door, enjoy an iced coffee and before you know it, you're done! read more

AVOID MIDAS IN RANDOLPH!!! My girlfriend dropped her car off there to get new tires. She later gets a call from them stating that, when removing the tires, the Tire Pressure Monitoring System Sensors had broken off, and that she would need to pay for 4 new TPMS sensors as well. How on earth do ALL FOUR TPMS sensors just happen to break when simply removing tires from a vehicle??? And how on earth is it satisfactory to charge her, when THEY broke the sensors in the course of a basic tire removal??? Turns out this is a known old school auto repair scam to con people out of money, and they obviously saw her as a very easy victim. AVOID THIS PLACE!!!!! read more

I will never return to this place after today. I was a long-time customer of this shop. Today I brought my girlfriend's car in for an oil change and tire rotation. I made an appointment yesterday, and was hurried off the phone by Chris. Cut to today: walk in the door, and low and behold, they don't have me down for my 11:00 appointment! Ok, fine. I'll wait around. One hour later, my battery needs to be replaced immediately! My hoses are "spongy" and need to be replaced immediately! Overall, the car needs $500 worth of work or I will surely die leaving the shop. Chris, who I presume is the owner or manager, rings me up. I had presented a coupon for $19.99 for an oil change and tire rotation, the latter of which they did not even do, and was charged $25. When I inquired about the extra charge, Chris slammed the receipt down in front of me and told me to "read it", exclaiming that the extra charge was tax. Last time I checked, 7% of 19.99 was roughly 1.40. He then says that the extra charge was for "shop supply fees". Shouldn't "shop supplies" for a simple oil change be included in the price of the oil change? In addition to my experience, I personally watched him tell customers who had made appointments that they did not have them booked. I saw him treat the girl at the desk like garbage, yell at employees, and generally act like customers were his biggest problem. Don't worry, Chris. I won't be a problem for you anymore. Neither will my family, my friends, or hopefully anyone that reads this review. AVOID LIKE THE PLAGUE. read more

A good, honest auto shop! My father lives in Randolph, so I've been here a few times for service on my 150,000-mile 1989 BMW: oil changes, brake repairs, belt replacements and tire rotations. The prices have always been reasonable -- no exaggerated labor charges, no unnecessary work. The last time I went in, the handle that pops the hood was broken; they spent an hour fixing that so they could get to the engine, and didn't charge for the labor. Highly recommended! read more

I heard about Midas Randolph on Facebook. The CEO (Kerry) was looking for secret shoppers to test the customer service of the location she just bought. To all secret shoppers she noted: "Your repairs will be GREATLY discounted. But I need actual FEEDBACK." Due to some family emergencies, I was not able to contact Kerry until about 1 month after her initial post. When I called her, I asked if she was still looking for secret shoppers, to which she responded yes. My husband and I have 4 cars between us. We thought it would be a good idea to test Midas out, and find a local home for our cars. We also appreciated that there would be a big discount on one of the cars. In fact, when an assessment was done on the car and the issues found were more than anticipated, I didn't hesitate to have the fixes made because of the discount. (Generally we would price shop first if we are planning to spend that amount of money - about $1,500). We completed the service, and I took notes on the following areas as requested: 1) Customer Service 2)Technicians 3) Appearance 4)Overall Experience In general, the service was relatively quick and the associates I dealt with were friendly. This is why I was so surprised about what happened next. When I returned to pay for the services, I asked for Kerry as instructed. She alerted me that Jay was aware of the secret shopper process, and could handle the invoice for me. When I paid for the service however, the bill was for the full price. I asked Jay about it, and he told me that the discount is applied after paying full price. Kerry also informed me that I'd need to fill out a survey before the discount could be applied. I received and completed the survey that weekend. While I wasn't able to comment on all of the areas I took notes on, the survey was reasonable. Since then I have contacted Kerry a few times about the discount and have received no response. It has been almost 2 weeks since the service date, and no refund has been applied. Due to the amount of time that has passed, as well as the fact that all of my communications have been ignored, at this point I do not believe any discount will be forth coming. I am leaving this review because I now believe that the secret shopper promise was a ruse in order to get business, when no discounts are being applied. I would not recommend this place to anyone else, and I certainly will not be taking any of my other cars to this location for service. [Edited 5/23/2018]: UPDATE: I spoke to the owner of the shop today regarding my prior review. After speaking to him, I am 100% certain this was a scam. Here is the language from the "CEO" (Kerry) of Midas, that was posted on Facebook in search of secret shoppers on April 12th: "I need secret shoppers..... If you or anyone you know has a vehicle that needs repairs or maintenance PM me. Your repairs will be GREATLY discounted. But I need actual FEEDBACK. My husband and I recently took over a shop in Morris County that existing employees. We want real suggestions and reviews on our 1)Customer Service 2)Technicians 3) Appearance 4)Overall Experience" What I learned today: 1. Kerry and her husband did not "take over" the Midas shop at all. The shop belongs to Jay. There is no new ownership. 2. While Kerry calls herself the "CEO", CEO actually stands for Chief Experience Officer, and not the Chief Executive Officer. She does not have any ownership in the shop. 3. There was NEVER any intention to give a discount on the price, only a $50 coupon off the next service. So the comment "Your repairs will be GREATLY discounted" is an outright lie. Additionally, both Kerry and Jay lied while I was at the shop, when they both said that my discount would be applied after full payment. They were both in on the scam. If you are thinking of taking your car to this shop, PLEASE AVOID. It is a sham, and you WILL BE SCAMMED. read more

My rear defroster does not work, so we went to Midas to get it fixed. Given our work schedules and commutes, my husband and I could only get the car in on a Saturday. They told us they 'do not diagnose' on Saturdays. A few weeks go by and we finally have a chance to drop the car off on the Friday after Thanksgiving. We get a call on Saturday evening saying that they had just figured out that the problem as something electrical. (diagnosed on a SATURDAY!) Apparently, their electrical guy only works on weekdays, so he would have to come in on Monday to fully diagnose the problem. They did not give us an estimate or anything, but we figured we needed it fixed so we told them to go ahead. We also asked for a new pair of wiper blades. Monday rolls around, and my husband has a half day. He hasn't yet received another call from them, but figures that they've already had the car for four days, so he would check to see if they'd made any progress. They had not. They claimed replacing the part would cost $200, and that the man hours ($95 per hour) would be $500-600 more. My husband said we would think about it and that we needed the car. They then told him they had to finish putting the car back together, and he waited for about 15 minutes. They failed to put back several panels. They also charged us $40 for the wiper blades. This has BY FAR been the worst experience we've ever had with a mechanic. read more

Keep giving these guys another chance, but last 4 visits have been subpar and will finally have to take my business elsewhere. Nice enough guy at front desk, but it feels like the mechanics may be overwhelmed or in need of further training from Midas. read more

I took my mini van there for an oil change and when I drover it home the mini van stopped working and was driving on Rt10 East I couldn't brake or steer. I finally stopped and called Midas for help they send a mechanic that didn't ask me if I was Ok his exact words were "pop the hood." He told me that the guy that worked in my mini had put to much oil And to get a tow Truck. The next day it was a different story they said the car needed a tune up that they cleaned one of the sensors and it was working. I told them how come yesterday before this happened you gave me a print out with what the mini van needed done and a tune up or that sensor wasn't mention. The rude guy that is in the front desk didn't answer me. Worst place ever very rude not one person asked me if I was ok. I could had gotten in an accident and might had hurt myself or another person. Also they lost the stick that hold the hood up. They said it didn't have one and I know it did. read more

I have been bringing my cars here for years for oil changes and have not had a problem until now. According to the website every oil change comes with a Courtesy Check, where the brakes, tires and fluids are all checked and a printout is given to me of the findings. I had an oil change yesterday and did not receive the printout. When I asked for it I was given the printout, which was 90% blank. I asked if these things were checked and was told, "There's only one guy here today and he's got a lot of cars so he didn't check everything." I explained that it's included in the fee for the oil change so basically I didn't get what I paid for. He just shrugged. He told me there's been a new owner since January and things are different now. It's a shame to see this place go downhill so quickly. I will not be returning and I caution you to be careful if you choose to go here. read more

I have been to Midas for numerous reason for both personal vehicle as well as my company car. They are honest and reliable and I highly recommend Midas in Randolph, NJ read more

I got a large bolt in my tire and was losing air fast. I stopped in a few tire stores on rt. 46 and was given exaggerated quotes and ideas about things happening to my car. I called Midas and spoke with Jay who made me feel comfortable enough driving 2 miles to his shop. He was very knowledgeable and helped me make the best decision for me that saved me a lot of money. I have nothing but great things to say about Jay and Midas in Randolph NJ. I am only brining my cars her from now on and telling my family members to bring their cars. I highly recommend them. read more

First time at this place,very nice people. I had no appointment.. For a oil change, tire rotation. They welcomed me.. Made out the paper work. My car was in the garage in 5 minits..... Also they offered free fresh coffee and assorted cookies and more. I felt very comfortable... I would recommend this place read more

I had a really busy schedule the week I needed to schedule my oil change and, bless Bryan's heart, he rescheduled me four times due to last-minute glitches with nary a complaint. So very appreciated. LOVED that, coincidentally, synthetic oil was on special for $39.99 that week. The fact that my new apartment is only five minutes away is a real plus! Thanks, Midas! read more

I came in to Midas to get an exhaust installed. I explained clearly over the phone the parts that were to be installed, as this was not a standard catback exhaust but included the downpipe & catalytic converters. I brought all these parts in and was told that after tax it would come to right around $200, and would take approximately 2 to 2-1/2 hrs to install. Expensive, but because it needs welding and that exceeds my mechanical ability, I decided to just go for it and save myself the aggravation. After waiting around for about 45 minutes, I get called out to go over what the install would entail and discuss several points they thought may be difficult. I will say that the mechanic ( I believe his name was Ryan) was very professional and courteous, and explained that the exhaust would require "some additional hardware" (exhaust clamps) and possibly the o2 sensors if they stripped out. They also explained that the repair would take longer than expected, and that I would likely have to leave it until Monday for them to finish up. I agreed, and left. I get a call Monday (3/13) asking for me to authorize the work before they start. Weird, seeing as they told me they would start Saturday and it would be finished on Monday. But it gets better - they explain that due to the extra parts & time, that it will now cost me $460. That's right, folks: over twice as much for common exhaust clamps & some magical $80 o2 sensors (easily find the same ones for $60 in auto stores, and if you shop online you can get them for $30-$40; gotta love markups!). Needless to say I was quite aggravated with the added costs, and told them they were out of their minds. They offered me $360 instead (which is still expensive), so I did not authorize the work and explained to the owner that I would not be doing business with them and that I'd be sharing my experience on an online review. Unless this business was actually Midas as in King Midas, and was able to turn my exhaust system into gold with their wonderful mechanical skills, the price given was insane. For reference, I've decided to go to a local auto repair shop and have been quoted a price of $120. I usually do not go to repair shops for fear of insane markups, and this experience solidified my view to always do my own work when feasible, and to shop local when it is not. The takeaway (and why I'm annoyed enough to sign up to yelp and post this review) is this: I was there on Saturday. They saw the extra work and parts they would need on Saturday. If you are going to more than double the price to the customer, would you not think to give them a heads up on that Saturday to let them know that it will be substantially more expensive? If you're running a fair business, absolutely. If you're trying to squeeze your customers out of every last hard earned penny, then you do what this shop does: let a customer waste a weekend leaving his jeep at your facility, only to slam him with an astronomical price on Monday in the hopes that the extra money isn't worth the hassle and added time to find another shop to him. No thanks. A tip for those who still decide to use Midas: at least try and haggle on the price - the cost went from $460 to $100 less after I complained, and if this is any indication of the manner in which this shop is conducted, they very well could be making the same large profit margins on your next repair or service. read more

I have been going to this Midas for years. It recently changed ownership and the service , speed , attentiveness to detail and even the prices have ALL changed for the better!!! One job recently would have cost $1600. which was just not possible for us, I knew what was wrong and knew that the price quoted was within reason for standard "buy new and replace" approach. But with a little out of the box thinking and some innovative work we ended up with a vehicle that is running perfectly for $228. Thank you Jay for all your assistance read more

This is absolutely the worst experience I have ever had at a mechanic. They do not warranty there work and corporate doesnt care. They did not put my wife's car together properly leaving us stranded in PA. I brought them the Bill's and they refused to pay. Please never bring your car here. read more

The new management really runs a tight ship (or shop?) and makes sure customers are satisfied with the service they receive. I've been using their services for a while, and I have no complaints. read more

DO NOT GO HERE!! I brought my car here for an oil change in middle of January. When I got there I asked them to check my breaks as I knew it was coming up on around the time I would need to change them, fully prepared to get them done as well. After waiting 2 hours after my scheduled appointment to leave they told me that my breaks were fine. I took my car back last week to get my oil changed and when I went to pick up my car I was informed that I destroyed my back breaks I needed new pads, rotors and that I had frozen my brake calipers. Frustrated because I knew I specifically asked for them to check them the last time I was there. I asked how much it would cost he told me around 1k before taxes for the back to be fixed. I decided to bring it for a second opinion where they told me my calipers were not frozen and I would just need to get new pads and rotors costing me half that for all 4 tires. So moral of the story screw this place. read more

If I could give a less rating than this I would , the guy Chris has been working/ wrecking my cars for ages , he is a complete liar .. I took my car to a separate family/ friend mechanic checked all the fuses all the relays and he said everything was working perfectly the power steering was fine no leaks and I needed a new exhaust and he fixed it pretty well but when we came to the conclusion that I only wanted to spend $1000 dollars , without asking he installed a converter on the exhaust which raised the price to 1400 without talking to me about it , then I get my car after spending that much money and see the check engine light is still on I ask him why and he said "oh I forgot to turn it off, he not only turned it off but disables my mechanic to access it with his computer .. But that was only after I found out he drained all the fluids out of my car except for a little coolant so when my radiator over heated it would be about a month later to try to get repeat customers .. I then found a leak on the power steering line which is a very high powered line and replaced it basically with a rubber band the mechanics there literally hurt your car so you are back every 6 months and believe me it will cost way more than an oil change ... Plus the manager has a very bad attitude andis not friendly I hope the place gets shut down U read more

My wife's car broke down at the DD next door. As it turned out, this was a perfect place. Brain at Midas fixed her car quickly, perfectly, and at a reasonable price. It's hard to find a good, honest place to have automotive repairs done, but I have now found one! I am so happy that I have since referred them to many others. Thank You! read more

I had my car repaired at Midas for the first time today. They were very courteous and competent. They were able to resolve a mechanical issue that has presented a problem to me for a long time. I will definitely be going back and I recommend this shop to all of you. Thanks, JPL read more

I was visiting family in Randolph and needed immediate repair to my wheel bearing to get back home to CT. They took my car immediately, and spent approx. 4 hours (without a prior appt) on the repair. They also replaced a belt that I knew was cracking. When the bill came, it was $50 less than quoted! They were friendly on the phone and in the office, I would absolutely recommend this Midas location! read more

Ok so been sitting here , mechanic has been done looking at my car . 20 min later the girl at the desk had been on the phone with her friend for 20 min with the paperwork and I'm sitting here waiting like a f ing dope ! . Give me my keys and I'll get out of here !!!! Can you say unprofessional ?! Ok update . They told me i needed pads, rotors and calipers . 700 bucks . I took my car and turns out I only needed pads !!!! read more

Have been coming here for almost two years - great and honest shop! They staff is so friendly and accommodating, I would not go anywhere else! read more

I took my car for oil change, after 3-4 hours got a call from the guy there and he told me that my car's steering wheel pump is leaking, it will cost 450$ to fix it. He told me that it is critical, please tell me what to do. I told him no because I wanted a second opinion on it, he got mad on me. When I took my car to acura dealership, the mechanic there inspected the car in front of me and there was no leakage. So my suggestion is go there if you have good knowledge about your car parts otherwise always get a second opinion, if they tell you about some critical problem in your car. read more

I went before it became a franchise. The owners were incredible. They talked to you while you waited for your car and were all around nice. So a few months ago I decided to go back but this time there were new owners. I wasn't a fan of them. I definitely didn't get treated like I did the first time. They changed a lot of things. When I went the first time, I got a sheet of everything that was done to my car and it showed what was good and what could be done in the next few months. Me not knowing anything about cars, took it to my dad and he was impressed and helped me get whatever I needed done done. This time, I got nothing but a "your cars done." So I get back in my car and look where the sticker is for my next oil change and it's a mess. I guess they put the sticker on wrong or too early and had to remove it so the sticky part of the sticker was stuck to my windshield. The first time I went they used one an actual window sticker so when it came off it was still clean. read more

Went to Midas in Randolph, NJ. The gentleman charged me $129.00 to replace the right side mirror and to insert one low beam that had gone out. Mind you this was price just for the labor. I called Pep Boys in Parsippany, down the road, and their estimate was less than half that price. Do NOT go here! This place is a RIP OFF and they WILL take your money. read more