I actually really like these guys. Luis is a pretty stand up dude and works out a deal with you as best he can. Everyone up front is super nice and informative. They'll even make accommodations for your requests. They can be a little slow on the timing of their repairs but even that they make up for by getting you a lyft home and back. Can't really complain. They're also pretty honest which is difficult to find when you're a woman with car troubles. I haven't felt ripped off by them at all. Be cool with them and they'll do what they can to make you happy. read more

I bought a groupon for oil change and tire rotation.... I guess I got what I paid for. I had to make an appointment and I was there about 10 minutes early. There was no one else in the waiting room except me, and they still took 25 minutes after my scheduled appointment time to take my car back. There was a keurig, but no cups and a little fridge that said complimentary waters, but no water bottles actually in the fridge. When I got my car back the light for low tire pressure was on so I went back inside to ask why they didn't check the air in my tires. The guy working there said, "oh ya I forgot to tell you about that and we don't have nitrogen here so try discount tire." Very disappointed. Won't return. read more

Worst fucking people I've ever dealt with lol. Luis is nice, James is a dick head who tricked me into something I didn't need done. He made it sound urgent and like the other mechanics I had talked to YESTERDAY, had given me false advice. I hear they do this a lot, unfortunately it was too late for me to change my mind on the services. Please don't go here, they're sketchy and untrustworthy. JW auto took care of me and were so genuine. I will never go to Midas again. OH GUESS WHAT GUYS!!! These inconsiderate disgraceful men just called me to let me know they forgot to give me a free oil change voucher for my next visit. Synthetic oil for my 2005 Car. WHICH I DONT FUCKING NEED. These men are worthless. Watched me cry about the pricing and still went ahead and made up that I had to get my rotors replaced. I was at a mechanics just yesterday who said my rotors were fine. And to add to this- they didn't even tell me why my rotors were needing to be replaced, didn't show me any wear, just pressed about the fact that they needed to be replaced. They're scum bags DO NOT TRUST THESE SKETCHY ASSES THEY JUST WANT YOUR MONEY!!!! read more

I have been taking my old "Turd" of a car a 2001 Ford focus wagon into these guys for well over a year because they are always straight up honest with what's wrong and how much it's going to cost to fix as well as being just geniune and friendly...they are never pushy or rude to me and never nickel and dime me, always treating me like a friend...I will continue to use these guys for all my car needs...Thank you James for always keeping it real and being there for us....Thank you always Andrew N Jon read more

I always go to Midas for all of my car service needs ever since my first experience at Midas in San Diego. Today I had exceptionally good service. Came in for a routine oil change. Picked up my car a couple hours later and noticed there were dirt/grease foot prints on my clean cream colored carpet on the driver side. This was a little upsetting, so I let Luis know of the issue and he did not hesitate to take care of the issue for me. Within minutes I had my car ready to go and my paper work in hand. On top of the great service and attention to detail, Luis comped my oil change to apologize for the delay. This went above and beyond my expectations. I always come here for the great service and quality work, so this just proves that they truly are the best Midas location in town! read more

Amazing service !!!! Luis took great care of me and James always knows how to make a customer feel welcomed !! Always will recommend these Guys Friendly and understanding read more

I've been coming to this shop to get my car serviced for a long time. Guys here are fantastic, service is great, and I've never been disappointed. Ask for James. He will take good care of your car. read more

Walked in without an appointment and they were very helpful replacing 2 headlights for me in less than 30 minutes. Very reasonable pricing and very friendly staff. Will definitely be back. read more

Jacob followed me out the door as I was leaving to think about setting an appointment for a very expensive job that needed to be done to simply change my head light bulb. Prius headlights are behind the bumper so you have to take the bumper off to get to the light bulb. This was the 2nd place that told me this so I really wasn't be played just to get $$ to do it. But Jacob asked if he could give it a try without the surgery and he squeezed his hand down around the headlight, pulled out the broken bulb and replaced it in about 10 minutes total. Needless to say, I was amazed, thankful, and gave him a tip. Thanks Jacob for helping me out for many apparent reasons!!! Rita read more

The first guy I spoke to when I went in right when they opened was quite rude when he found out I had a groupon. I had to make an appointment and come back. The second guy was very nice. I was told 45 min to and hour. 20 minutes later my car was pulled back to the front but I waited for 30 more minutes to be told it was ready. It wasn't because they were busy either. They then tried to sell me other things such as alignment. It was ridiculous I waited that long. When I got.in my car the AC was on full blast and I always turn it off before getting out and the radio was on a different station and blasting. Someone enjoyed my vehicle. I'm glad I only bought 1 Groupon cause I won't go back. read more

Little late on this review. Two weeks ago had to get a replacement alternator for my vehicle. Within one day it was ready for pick up. Dani was very kind to contact me and provide all the information in regards to the repairs. Thank you Dani for providing excellent customer service and the mechanics at Midas. read more

Being the daughter of a mechanic I was skeptical to let anyone else work on my car. I've heard many horror stories about shops being dishonest. I've lived in Arizona for a year now and have two older vehicles so this Midas location has gotten to know me pretty well. I waited in their waiting room once but found it dark and dirty so I do not suggest it. Luckily I live close by so I just drop my cars off now. As far as work goes they are pretty cheap in most instances and have done a fine job. My only complains have been them suggesting more work be done than is actually required. I understand that making these suggestions is how a business makes a profit but they should be more upfront about the urgency/importance of an issue. Not everyone has a mechanic dad to call. read more

These guys are Great! I dropped off my car, within 20 minutes they texted me pictures of the problems and billing statement, followed by a phone call. I loved the pictures. Appreciate their efforts to make sure I feel comfortable with their work. Thank you Midas guys! read more

Great place to do business. Have always been fair, trustworthy and credible. Ask for James the manager, he's great and knows his stuff. Loyal customer till the day I die. CK read more

I came into MIDAS behind a lady who was visibly irritated before walking into the store. Unfortunately she decided to take it out on James who was at the front counter. She was trying to get an oil change with the wrong type of oil because she bought a coupon for the wrong type. James wouldn't do the service on the car because it was against company policy and because it wouldn't have been good for her car. He was trying to be informative to her and even gave her the benefit of the doubt by looking up her car and showing her the results, the lady continued to be rude and James kept his composure and handled the situation very professionally. I don't really care to put reviews on the internet, but I want to make sure that this guy gets credit for being genuine and honest in his work. Keep it up James, the service industry needs more people like you. read more

This place is great! I spoke with Charles over the phone and was able to make an appointment that same day! They took great care of my vehicle and they made it fast and painless! I'll be back and it's good to know I have a trusted place to go to for all my car needs! Thank you again Charles for the awesome experience! read more

While they did do the one thing I asked for, an oil change, this store operations is rock bottom. When my oil change was being done I received 5 blurry pictures trying to push me into $3,500 worth of repairs. The bad part is Midas gives your # to finance/loan places. The worst part is they misplaced my trailer hitch panel and refuse to take responsibility. I wouldn't go here again and you shouldn't either read more

The level of service they provided to me has been unmet anywhere in the past. They were friendly and took care of everything I needed, making sure to apply any current promotions to get me the best price. read more

This is my go to mechanic shop, they are always fair and they treat me with respect telling me of other issues I had no idea about. To top it off they even show me the parts they replaced showing the damage and wear of previous parts. They are always honest and will even show you what is wrong with your car. I've read reviews about how they lie and fix things that aren't broken, but from my experience of working automotive I can say that this isn't true everything I have seen has been in the best interest of the coustomer and car before bigger problems occur. read more

I might be biased because upon coming in for an oil change I discovered that Tom and I went to high school together 15 years ago l, small world! He was approachable and took great care of my cars needs. Happy to have found an auto shop I can trust! read more

Midas Scottsdale was super fast and had the best price in the area. The staff was friendly and welcoming - I will definitely be going back for my next oil change! read more

I've been to this Midas twice and both times have been great customer service! The last time I was here the manager told me that my car would be ready by three but they closed at 4. I didn't hear him say they closed at 4 so I showed up at 430 and he had stayed late so I could pick up my car! Thanks James!! read more

After some last minute AC issues Saturday at the end of the day when most places would turn you away for being closed they tested and recharged my AC. Midas continues to do everything extra and keep me bringing my car back for any and all issues. Breaks have been squealing for the past few weeks and they continually checked the car out until they finally found and resolved the issue. read more

James Thomasson is a great manager ! He's really the reason why I ended up going with Midas . His knowledge with cars was great and the way he explained everything to me was perfect . This guy is great and I will definitely be a repeat customer ! Thanks James sorry the review took so long to post but here it is ! Thanks again for the amazing service read more

Great customer service from the very funny John.. made it tolerable that I waited for 1 hour and 50 mins for an oil change and a brake check.. nothing was done to the brakes.. ridiculous amount of time to wait.. read more

Still the best guys around, James and the whole team really do put the time and genuine effort into everything they do. Only place I take my car! Now that I'm relocating to the other side of town I will still drive to this Midas for whatever I need. If you want good quality work at an affordable price don't hesitate to give them a call. read more

Awesome service, friendly staff. Best part is, it's cheap. I went in recently with a Groupon, needing an overdue oil change. James, who I believe is the store manager, greeted me as soon as I walked in and helped me get checked in and even mentioned that they can price match Groupon so I can avoid the unnecessary hassles of that. All in all, great experience for a simple task. I highly recommend these guys, they know what they are doing! Keep up the good work. read more

Went in today to get 2 new tires and an alignment. James helped me and was very friendly and helpful. I was in and out very quickly and for a great price! I would recommend this shop for any car needs and will be returning for my future car maintenance. read more

1st Time was great. Friendly people. Great service. 2nd time i had to return to adjust my alignment cause i got that done during the 1st visit. One of the employees took my car for a drive. They said everything's good to go. Finally got home & noticed how dirty my was car. I literally just went through the car wash before showing up @ Midas. The proof is in the pictures. Dirty finger prints on my doors inside and out. He didn't use the paper mat they're suppose to use so my mat was dirty with foot prints. He seemed to have use my car for his personal usage. He was suppose to test drive my car ONLY but the dude decided to turn on the front windshield wipers & water so had water spots on my front windshield. Why would you turn that on when you were suppose to only test drive my car for the alignment issue? For some odd reason, there was this oil or drink spill on the back of my passenger side. I live a lone, no kids, i don't ever have anyone in my passenger side. I don't drink sodas. It was like where the heck did ALL this mess come from?! read more

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Was able to get in and out in the same day. The guy that checked me in was super friendly and informative. Charles was awesome and super informative and got me the lowest deal. Won't be going anywhere else!! read more

This location scheduled me for an oil change a few days ago for 5pm today and then had the audacity to call with less than 50 minutes before my appointment to say the scheduler screwed up and should never have made an appointment after 430p. Instead of providing good customer service and agreeing to do the service they scheduled he was calling to tell me tough shit and ask that I pick another day. I fucking think not. And you, reader, should go elsewhere too. read more

Charles spoke with me on the phone and handled my car in person and it was easy to tell that he was knowledgeable and honest! They ran diagnostics on my car and topped off all my fluids for free, gave me solid honest advice about fixing my car. Thank you so much team here, it refreshing to see people who genuinely love to help people and do it honestly! Midas will be in my address book first from now on! Give Charles a raise! read more

My mom scheduled some work on her 2014 Altima at this Midas and was quoted around $600 - when we dropped her car off, I asked the manager Bill who had been helping us out if he could take care of a few things on my older Sentra. Not only did he agree to do mine immediately following hers, but he had both done within six hours. When we went to switch out cars, he explained to us that he had quoted the work on my moms Altima incorrectly, that it had been priced out for my 2003 Sentra and the difference was about $700. Bill graciously honored the original rate he initially gave my mother and quite honestly, neither of us have ever had a better experience at an auto shop. Thank you for the customer care, Bill and team. Will definitely be returning. read more

Horrible company! Went in with a coupon I bought from groupon. They added 10.00 more saying the oil my car needs is more $.oh! But that's not the issue. I was told I had a blown head gasket estimated at $1700.00. I ran out! Went and got 2 estimates from other places and was told there is NOTHING wrong with my car. This Midas is nothing but a Den of Thieves! Don't go here! read more

I've gone here to get oil changes for about one year now. I go here regularly because I started one year ago and continued to maintain consistency but every time I go for an oil change, I receive a phone call telling me I need 10 more things fixed with my car. Every time I drop it off, I'm told it will take 30 minutes and it takes 2 hours. Every time I go for an oil change that should cost $60, I leave paying at least $200. The last time I went, I was told I needed a fuel injection replaced, after I had just gotten it replaced two weeks prior. I went to Sun Devil Auto on McDowell for an oil change recently and left with great customer service, car service, and no upsells. read more

I have been to this location twice in the last two weeks. The first time I wasn't impressed and thought for future car needs I would be sending my business elsewhere. After my first time, James, the store manager called me to talk to me about what was going on. He was legitimately concerned and wanted to make everything right. I was highly impressed by the integrity that James showed, so I decided to go back and I am SO GLAD I did! My second time was much better than the first. Everything was taken care of and James made sure I was happy. Customer service is a lost art nowadays, but this location proved they really want to make people happy while taking care of their vehicle needs. Like I said before, I was impressed by James' desire to go above and beyond the call of duty to make sure I they made everything right. After my appointment the second time, James even called to follow up and make sure that I had no further issues. I will definitely be coming back and recommending this store to my friends. Their customer service was wonderful and I felt like a human being, not just a dollar sign. Thank you James and the Midas crew! Keep up the great work! read more

Stopped in to get a brake inspection. I wasn't in a rush to get them done because my mother was visiting from Illinois so we had plans for the evening. He insisted that they could get them done in no more than an hour so I agreed he could go through with replacing my brake pads and rotors. Called an hour and a half later after hearing nothing from him. Richie was kind enough to let us know that the parts were on the way, apologizing for the inconvenience. In the end they were generous in a tough situation because we got a better product for a great price. read more

Excellent customer service here! No BS and didn't waste my time or money. Was so happy I stopped in for an oil change and they saved me a trip to the Honda dealer. Best decision I made and will be back for any more issues. Thanks guys. read more

What's with this Groupon deal?? Bought a Groupon to help maybe replace the break pads for $75.00. Thinking wow I'm getting a good deal! Go in drop off my car. They called to tell me that the brakes pads were almost worn out and need replacement. I was like okay, hoping the Groupon would cover maybe the front. After all was done total came to $330.00 for new pads so out of pocket $405.00. I'm giving this a 3 stars because I don't think the Groupon deal is even a deal! The lady even forgot to take the $75.00 Groupon from me. I had to ask mark the coupon used. Other than that. The people were friendly. Just BEWARE OF THE GROUPON. read more

Ritchie and James are awesome got me my brakes and rotors done on a Saturday we were in and out in a flash thank you so much