Please remove the 1 star that was made for me to put before adding my review! I am extremely disappointed with this location's customer service. I've been trying to get service for my Jeep with no success at all. I'm from out of town and already dealing with the stress of being in an unfamiliar place, and this experience made it even worse. I called and spoke with a woman named Tammy, who was rude, dismissive, and unhelpful. She took my number and said someone would call me back -- no one ever did. No follow-up. No courtesy call. Nothing. When someone is stranded or trying to get their vehicle serviced while traveling, the least you can offer is basic professionalism and communication. This location failed on every level. I would not recommend this place to anyone who values respect, responsiveness, or customer service. read more

Service area sucks. No recent experience with Sales my past good experience has been with Dick Dyer Toyota which was great!!

I took my car here for services twice now and they have not disappointed me. They took real good care of my car. They fixed a mistake on my vehicle that another dealership did, took the initiative in replacing my rear windshield wipers without me asking (I had been meaning to get it replaced and always forgot about it), and took care of all other issues that were addressed in a timely manner. Ryan West as well as the other workers there were respectful, easy to talk to, and very helpful. I will definitely continue to come here for car services. read more

Absolutely adore the service team for the Express Lane! This was my first oil change for my Jeep after purchasing from this dealership in 2020. These were some of the nicest gentleman!! I came back a few different times because the waits were generally quoted at about 1.5-2hrs. They were always very busy so i still ended up waiting about 1.5 hours for the car to be serviced but they were very honest on the wait time. Even the young lady who assisted me with payment was very pleasant and sweet, explaining the Jeep Wave program and free oil changes to me. This is one of the best experiences i have have getting my car serviced, and i will definitely be back!! read more

i don't know why the comments have been so negative, but I really never have a problem here. From the Front Desk Staff (Antonio & Crew) to the Cashiers, all have been very professional. I always get my Military Discount and counsel as to what I may need next. I was in and out in under 45 minutes. What's not to like***** read more

The best car buying experience we have had!!! "Jersey" Jeff made doing business with Galeana An absolute pleasure. He was responsive, educated, customer focused and gave us a price point that no one else could match in NC and/or in SC. We live in NC and bought the car without seeing it first. Jersey sent photos of everything and answered everything that I asked. I asked a lot of questions and he never hesitated to answer them all. His great attitude and genuine nature is a win-win for Galeana (they got lucky finding someone like him). The vehicle was delivered to our doorstep (the day after purchase) by two very professional gentlemen who finalized all of the paperwork upon arrival! Do yourself a BIG favor and call Jersey for a quote on your desired vehicle- he will not disappoint you! Best customer service and hands down the best pricing around!!! Thank you Jersey-we absolutely love our new car!!!! PS- Share the love with friends looking for a great deal with super service- I did!!!! read more

Everything about my experience with Galeana was excellent. I spoke with Brandon Scott prior to coming in to look and he had a car ready for me with everything that I asked for. He never pressured us to buy anything, got us a very good trade-in deal and the finance deal is great. I could not have asked for any better service. This is the 3rd car we have bought from Galeana, have all the service done on them there and highly recommend them. read more

Once again Galeana exceeded my expectations. Another accident, which this time left me totaled. I have to hand it to John and the body shop for making the process as painless as possible. Always helpful and accommodating, I will probably continue to use John and his crew for all my auto body needs, regardless of what brand I own. I DEFINITELY will recommend to anyone I know with an FCA product as the first and only place to go. read more

A few years back we came here to purchase an SUV. During the purchase we had our trade in appraised and the "appraiser" tried to value our car lower because he didn't believe it was a "Limited" even though we told him we bought it show room New as a Limited model. We proved it by telling him absolutely only the Limited versions come with Red leather interior. His reply was something along the lines of, "Anyone can replace the seats with red leather, doesn't mean it's a limited." Thankfully we always save everything so we went home and got the federally mandated factory paperwork stating it's a Limited model and the red seats were factory installed. His response, he just snatched the paperwork off the desk and stormed out of the room without a word. This is what you get at this dealership. I have told them numerous times to take us off their call/email/snail mail listing and yet we constantly get spammed by them. I'm happy to say I've purchased about $200,000 worth of vehicles since then and not one red cent went to Galeana or any of its affiliates. read more

I recently purchased a used car over the internet and worked with Clint Sharpe. The process went well and I flew down to drive the 2012 Mini Roadster convertible to Richmond. Clint was great and drove the car around to make sure all was set for the 350 mile drive. We had a glitch where the rear window edge popped from the top. Clint called & was upfront about the problem, which I so appreciated. The company provided compensation as I needed to drive home to fix it. Mechanically, the car drove beautifully and I'm just having fun with it. I would highly recommend Galeana SC for your car purchasing needs. And Clint was outstanding with his customer service to me. read more

Had my 2021 van in the shop, could not get anyone to answer my questions at all, they send a text so you can "communicate" but they never answer your texts. I called and left a message and no one would call back. I had to go in and found out my car was done. Then I went to sell the van back to them and they came in the lowest of all the appraisals! Treated me like I did not know what everyone is selling them for. I will NEVER EVER do business with them again!! Stay clear!! read more

IF I COULD GIVE LESS OF A RATING I WOULD ..PAID 4000 for services for over heating car they had me leave without a thrmostate which is why I never knew if it was over heating again they never fixed the issue just covered it up so I couldn't tell this is the worst piece of junk yard place I've ever scene read more

If I could give them 1/2 a star I would! After visiting them, another dealership, and then contacting them by their website last night, I was trying to see what kind of deal I could get, making sure I was getting the best. I get it, they are cars salesman but they hit a new low this morning. "Zoey" texted me stating she would talk to the manager, then I received a text from a "manager" from the previous dealership asking me about the prices that were discussed the previous night at the previous dealership. Turns out they were both from the individuals at Galeana, I called the previous dealership to confirm that this other "manager" was not contacting me. Instead of being adults and doing their job they lied about who they were. When people think of sleazy car salesman, they should think of this place. I can walk away without an agreement on the price of a car, I can't and won't sit by while people lie and try to make a fool of myself or anyone else. I will be contacting the BBB and we have tried to contact the customer service manager but have not gotten a call back. Beware of this place and their salesman. I do want to add that while Zoey may the name of the automated system, these text messages were not. They were very detailed in price and conversation. read more

We had a very pleasant experience at this dealership while trading in our vehicles and purchasing a new Jeep. Thanks to Earl Boston, we never felt that pushy car salesman feeling from him. No pressure. He listened to what we wanted, he was very knowledgeable about the car's features and worked with us to get the best deal possible. He was friendly, personable and professional. He made the process painless and as easy as it could possibly be. We are super happy with the car and pleased with the customer service they provided. read more

Sales experience was satisfactory, but their customer service is terrible. They only supplied us with one key for an $18.000 certified used vehicle. When we ask if they could simply get us a badly needed second key, or if they would reimburse us if we went ahead and purchased it, the manager flatly refused. Don't trust this dealership! read more

Galeana 100% missed the mark on customer service. I had an 8am apt for Thursday AM (which was the date the hurricane went through). I called Tuesday before the apt asking if they would call me if my apt needed to be rescheduled and I was told yes. I called the day before, Wednesday asking if I could reschedule to Friday as a chance for rain and wind was on my apt. I was told NO I couldn't reschedule and just show up tomorrow morning. Sure enough the weather that morning wasn't ideal. I never heard anything from Galeana so I braved the weather to show up. I arrived and was informed they weren't opening until 10am!!! After I braved the elements because I was told to show up because I couldn't move my apt and I would be notified if anything changed, I showed up. No call, text, email, anything! I wasn't going to go public with this story. I emailed Galeana to inform them of what happened. They said they would reach out to me even though I didn't feel they needed to because I was so angry I already rebooked the apt with a different dealership. This morning, I get a call from Galeana. It wasn't a manager of any kind! It was a sales rep! Whatttt! I won't say this name because I don't blame this on him but it gets better. Not only did the rep not try to make right the situation, he was trying to sell me another vehicle!!! He made me feel so stupid about rescheduling an apt with a different dealer over a recall because "recalls don't have to be immediately fixed". He tried to blame the company I got the car from for other issues and kept asking me questions like is your car paid off, what year etc. this has nothing to do with why I was mad! All I wanted them to know is how poor their customer service was that they couldn't even tell their customer when their apt was being cancelled and making me drive all the way up there. I understand the decision to delay opening but let your customers know!!! Long story short, the guy tried to call and get a sale, not understand my frustration. This completely missed the mark. I am making this public because of this. They don't see where this is poor customer service, they only see this to make a sale. The salesman even said when you bring your car up here to get fixed ask for me and while you wait I'll show you new cars. I AM NOT COMING BACK nor would I ever buy a vehicle from you. I was given excuse after excuse...my favorite was well because you don't come here all the time to get your car serviced is why it wasn't communicated. I'm sorry but you had my # when you took all my information and put me in your system for the apt! It's crazy they don't get it. The new dealership that I am going to will be my first time there. They got all my info put into the system and I'm already getting text updates on my apt! Get with the century Galeana and do stuff like this! Also, the sales rep kept asking me if I remembered his name so when I came in I could ask for him so he could show me new cars. I'm so done. Worst customer service experience EVER. Update: after arguing with me online when I posted a review on their FB, they deleted the ENTIRE conversation and replaced it with a very kind response so people wouldn't see how their PR person argued with a customer. read more

I will only buy my Jeeps from Galeana! They are very far in price and working with the customer. The service department is solid, & does a wonderful job communicating with you. And if you do have a concern they are very responsive in addressing it. While I no longer live in Columbia I still buy my jeeps from them, & have a number of family members that do as well. I wish I could have taken the service department with me because in my current city I've yet to find one I like. read more

February 19, 2019 - they did actually send our 19' Cherokee Mudguards , after waiting only 6 months and fulfilling their 1 last promise. Thank you to whomever is watching, and if you did it in the first 30 days .,,you might have better reviews! read more

Never been a fan of the car shopping process, but recently had the best experience ever at Galeana. Clint Sharpe, my sales rep, knew the kind of vehicle I was interested. Once the right Kia Sorento hit the lot, Clint gave me a call. Just loving my slightly pre-owed 2017 Kia Sorento EX!! The whole process was handled very efficiently and everyone at Galeana was friendly and helpful. If you are in the market for a Chrysler/Jeep/Kia, give Clint Sharpe a call. Clint is very knowledgeable and will do his best to ensure you are pleased with your purchase. read more

Well it was my first time getting service and no one came to my car in the service lane for close to 40 minutes. Express lane for oil change my you know what. You can not assume that e wry one who comes for service it's not their first time and they know where to go and who to talk to. I was right by the guy who does the intake for service and he didn't even come to my car and let me know to get out and go to the express counter. Cars came in behind me and they took their car immediately. This put a bad taste in my mouth. It has nothing to do with Covid and delays because I have no problem waiting it was all about communication and customer service! read more

This place used to be amazing 3 years ago when I bought my first Grand Cherokee. Came back here and traded in on another Grand Cherokee. This experience has been the worst. I basically had to fight the salesman to get the trunk shade cover that was in the cars pictures online, but wasn't in the car when I bought it. The navigation stopped working two days after I got it. They sold me a car that's 'certified pre-owned' and the key fobs don't work. Trying to get these issues fixed and their service department is a joke. I'll never come back to Galeana. read more

If you like to pay for service you did not receive, this is the place for you! If getting blown off when you call to find out why you were charged for something you did not receive, Galeana service is your spot! Word to the wise, if you ask for a tire rotation here, check to make sure they did it before you pay, you just may be in for a surprise!! read more

Got a car and got 11 minutes down the road to notice the windshield had a crack in it. NONE of the paperwork showed any damages to the windshield . brought the Jeep back in next day and got a rental (positive) and also pointed out some issues with the paint and some issues with the steering but they were replacing a tire anyway cause it wasn't a matching 4 set. I left it on a Thursday and finally Tuesday get a call it's ready, they didn't fix the paint lol in fact they forgot and tried telling me "well if we did all that it'd be like giving you a new Jeep" and then when I noticed they only patched the cracks in the glass I was told "well you got it for such a good deal because it was appraised with those" but no one knew they existed lol and it wasn't in ANY PAPERWORK the windshield was damaged which means it probably happened on a test drive. So now I have a 35,000 Jeep that I get to make my insurance replace glass on and going to havemixmatched spot fix paint . For how much I put down and am paying here id expect not to be told one thing while I'm signing and something else once the ink dries. Go to anywhere else. read more

Left my Jeep overnight to see why my dash gauges would cut off. My tech calls to say they can't figure out why that is happening, but here is a list of things you should have done. I call back to give the go ahead for some repairs. My tech is not available. I leave the message with his co-worker. At 4:40 My tech calls to see what I want to do about the Jeep. Are you kidding me? They had all afternoon to work on the list, but nothing was done. Because you can't pass along a message? So now I am carless another day. We bought that Jeep in 2005. I have spent a ton of money there on service and repairs. Beyond mad. Anyone know a good repair shop near Cayce? read more

My Jeep was in the shop being fixed because the check engine light came on. In less than two weeks after getting my Jeep back, the check engine light came back on. I called John Judkins on June 26th and left a voicemail explaining what had happened. Then I called again on July 6th and left another voicemail. My calls have never been returned even though the receipt clearly states there is a 3 month warranty on all repairs. This is poor customer service in my opinion and I am very disappointed. I am without a car because I don't want to drive it due to the fear of it breaking down. You would think after spending money to fix your vehicle they would at least return my call and set up an appointment to do a diagnostic. read more

This is the third transmission in my 2017 Grand Cherokee with 36000 miles. I'm not sure if the service department is not trained or if they just don't care if the car is fixed. The overall experience was terrible, it took three weeks to get the transmission replaced, the loaner car, a minivan, from Enterprise was dirty and had a smell so bad we had to leave the windows open. It was low on washer fluid and the low tire pressure light kept coming on even after I put air in the tires. My calls to the service manager were never returned and my confidence that the car was repaired properly is very low. To top it off the driver side carpet had grease on it, this is the 2nd time that happened. I guess they can't put a paper mat down to protect the interior. Overall I'm very disappointed and will never buy another vehicle from Galeana. (this was my third and last one ) Don G. read more

Yes my visit started off ok and went left when it was time to pay. I've been a customer for 6 plus years and I have never been disrespected by staff like I was today. When I ask the cashier to be sure to apply my military discount she gave me a blank stare and told me I was supposed to tell them that when I requested my oil change. I told her I have never done that in the past. I asked for a supervisor or someone who can do an override after waiting 2 hrs for a oil change, she then tells me you need to walk back over there and tell Antonio because I can't change it. (With a nasty attitude no empathy at all ) Antonio has been amazing in the past but after calling the new girl to see what was going on it sounded like she tried to cash me out too fast or something and his response then shifted to just deal with it and you can get a discount next time. I just can't believe they were blaming me for their unprofessional behavior. Since when is it ok to blame the customer for something I was unaware of bc we had never discuss my military discount until I was in the cashiers office. However to make a long story short I will be filling a formal complaint about this matter bc I feel discriminated against as a disabled veteran. I also plan to go to the media when I calm down to share my experience with friends and family! read more

BUYER BEWARE...I recently purchased a 2018 Jeep from this dealer. The sale and financing went smooth its everything that happened after I signed the paper work. DO NOT DO BUSINESS with this dealership. I am sorry that I did not listen from a friend who also had a bad experience. read more

Be very leery when dealing with this dealership and service department. They utilize very deceptive and unfair trading practices! The service department lied to both me and my son regarding a recent service request. We were promised a loaner because it would take a few days to evaluate the issue. However, Galeana believe a "loaner" means a rental and we were slapped with an over $200 bill for use of one of their jeeps. On top of that, they did not fix problem. A local mechanic diagnosed and repaired the vehicle in about 2 hours. Actually, I diagnosed and told the service department the exact issue because I had spoke to another Jeep service department and did a simple google search. Basically, this "dealership" took advantage of a young inexperienced person. I have left messages for the lot manager and have not heard back. Another Galeana employee reached out to me on Facebook but has since ghosted me. Be very careful with this place because our recent pre-owned certified purchase means nothing to this establishment. STAY AWAY! read more

What I thought was a good experience and great value turned out to be a horrible one! Less than a week into my purchase, the vehicle was making some God awful vibrating noise during turning and shifting gears. I did not want to inherit a problem for a Jeep that is literally a year old. They did nothing to rectify or resolve the issue. The customer service was beyond poor and leaves a lot to be desired. Stay away and patronize only those who will stand by their product. read more

Overpriced, Slow and unprofessional sums up the service department. I could tell you my long sob story of how I had to take my NEW jeep to the service dept 15 times but I won't waste our time. I have never been so unhappy with a business and I use Time Warner Cable so you know I am used to poor service. read more

The worst service department in the history of service departments. I have purchased 12 vehicles from this dealership over the years. The service department treats the customer awful. Will argue with you and they do not care if I spend money in the future at this dealership. I was actually told that. Do not spend money at Galeana. You work hard for it. You deserve to be treated better. read more

When I purchased the car from them I had a good experience. The sales rep was patient with me and did his best to get what I asked. However months after buying a brand new car I took it back there to be repaired (thinking they would do a good job after the experience I had when buying the car) I was wrong. They gave me 3 faulty timelines of when it would be completed. They kept missing parts that needed to be repaired which prolonged the process. The manager of the body shop was no help. I had to make/cancel arrangements 3 different times to pick up my car. Not only that when I called about my car one time he was cussing on the other end talking to one of his employees about how they had not finished another car. read more

Dropped my Jeep off to be serviced for a recall and have had nothing but issues! They told me when I made the appointment it would take 3 hours, which really meant 2 days with zero updates and rude customer service read more

Called on Tuesday to confirm they could look at Our Jeep in order to do a evaluation requested from Jeep determining whether they would honor their warranty. We were told they could work us into their schedule by the end of Friday. We agreed and proceeded to have it towed to their location. After towing we called numerous times to confirm the car had arrived. They ultimately returned the call Thursday afternoon. They informed us however that they could not evaluate it for another three weeks. When I informed them that we had had the car towed based on our earlier conversation, they put me on hold only to come back and say that no one there that admits to telling us that. It was a very disappointing response that was absolutely untrue. We arranged to have the car transferred to another location for evaluation. Unfortunately, every time we had it towed it came with a cost to us and wasted further time without the availability of that car. I am extremely disappointed with this dealers response and Jeep in general. I would strongly recommend staying away from this dealership. If this is the way they treat customers that have purchased five jeeps in the past I can only imagine how they treat the average customer. They really didn't have any concern as to the cost incurred with their actions and I can't imagine it would be any different for anyone else. read more

After going back and with a little help from the general manager. We came out with a newer and better Jeep we no longer regret coming here. Mrs. Carmen was a blessing! read more

My parents purchased a right hand drive jeep in the month of November. This is their experience: They required that the extended warranty be included in the deal. Instead of including the extended warranty in the deal, they reduced the price of the vehicle by the amount of the extended warranty and added the extended warranty. This would have been acceptable, however, they neglected to include this amount in with the financing request when speaking with the bank. After telling the salesperson multiple times that I wanted the deposit returned when picking-up the vehicle - which was offered as an option- they neglected to keep this commitment and instead applied the amount to the down-payment. This was a horrible experience. I submitted a complaint to the BBB where the manager has responded indicating that they offered us the option to walk away from the deal and they would return the deposit - which they never offered. Even though I needed the vehicle for work, I would have accepted because of how horrible the experience had been. He also responded as if I was stating that I expected the vehicle cost to be discounted and the extended warranty to be added for no cost, which is not the case. I just expected that the dealership would have been competent enough to request the correct financing amount from the bank preventing a horrible experience and frustration when another employee asked how we would like to pay for the extended warranty (separately) after I made it clear that it should have been included in the deal and I did not want to purchase the vehicle unless it was included. The worst part of all of this is that the manager is responding to the BBB complaint as if he does not understand why it was such a horrible experience. read more

My Jeep Cherokee's 'service transmission' light came on yesterday on my way home from work. I made it home but then had to go out again. The light was not on when I went on my second outing. I took the car in this morning hoping to have it looked at just to make sure it was all ok. The customer service rep told me they had no available appointments until NEXT Thurs. Wait, what?? "What if the light comes back on," I asked him. "Oh, I doubt it will. It was probably just a sensor. Just keep driving it and if it does call us and we'll make an appointment." Called my husband and said we are NEVER getting a Jeep again. read more

Horrible, awful, terrible service!! They care zero, zilch, nada about their customers!! And they show it!!! Ill never purchase another jeep from them that is for certain!!!! Ill be taking my business to Jim Hudson who cares extremely about their customers! read more

Friendly people; great customer service. See Rusty Revels for car purchases. Chad Frueauf was very professional and helpful with financing if you decide to finance with Galeana. Chad will try to match or beat any deal you may have. Service is always quick for oil changes etc. read more