I was disappointed by my experience with this dental office. While the care itself was acceptable,…read moreI was extremely concerned about unexpected charges that were added to my bill. I was told by the dentist that these additional procedures were necessary and that treatment could not move forward without them. After consulting with other dental professionals, I was informed that these procedures were not necessary. This left me feeling that additional services were recommended as a way to increase the cost of treatment while I was in a vulnerable position as a patient. The final bill ended up being nearly four times higher than the original quote I was provided. I was also told that I could not leave without paying the full amount, which I found to be an unacceptable way to handle the situation. I strongly encourage anyone considering this office to request a detailed written estimate, ask questions about every recommended procedure, and confirm that all charges are truly necessary before agreeing to treatment. Transparency and trust are essential in healthcare.

Dr. Kawas is one of the best dentist I have ever gone to. You can truly see he cares about people…read moreand that's why he must have decided to become a dentist. Trust me not every doctor or dentist feels this way!

I've been going to TDC for a year and a half so far, and they are fantastic! This review is a bit…read moreoverdue. The office is very nicely set up. The waiting area is clean and professional. Each room is set up like a pretty standard dental office, very clean. On my first visit, they told me they like to do a full set of x-rays just to get an idea of what my teeth are like overall, but my insurance didn't cover for a full set. So they told me they will still do the full x-ray set, but just write it as whatever my insurance will cover, and they will cover the remaining cost. How great is that?!? The staff is wonderful and courteous, also very punctual. I'm never waiting in the waiting room for more than 5 minutes. The cleanings are done nice and quickly, I'm in and out in less than an hour. Dr. Vaandehaar is great! He always makes suggestions for me to consider, but is never pushy about getting anything done that isn't absolutely necessary. For example, when I had a cavity, he obviously strongly recommended that I take care of it asap. But when it came to some preventative things, he told me what was going on, and what some options are and said it's something to think about. The only complaint that I have is, they do send A LOT of appointment reminders via email and text, multiple times leading up to your appointment. Yes, you can totally opt out of it, so I guess this is really on me. Also, TDC is the only place that staff actually came in and sang happy birthday to me during my cleaning. It was so sweet! By far the best dental office I've been to. Highly recommended. (And I'm not just saying that because of the singing)

Transparency in pricing. I had some dental work done and every step kept nearly doubling the price…read moreof my care plan. When I brought up the original quote in email they kept stating that the new charges were correct. Were talking a difference of over $4,000. At the same time as they overcharge their current cliental decietfully they do some other charitable work in the community. I wanted so much to love them but I was discouraged by my experience. -Eleisha

The quality of the dental care doesn't matter if you can't get in. Like most busy places, if you…read moreneed a pre-work appointment like I do, you have to schedule at least 6 months in advance. Which would be ok, understand there's a lot of demand, but twice in the past three months First Choice cancelled my appointment with less than 2 business days' notice and was unable to offer any replacement appointments in the same time window without months of delay.

Am on the hunt for a dentist in Madison and have been for the last 4 years. I am special in that I…read morehave EDS with POTS so weirdness with pain, sensitivity, blood pressure, anesthetic, infection and healing. This was advised on my new patient forms. When I arrived, I was told that my California dentist had provided records but not the 2 I had seen since arriving in Madison - weird. Went through to my appointment which began with the usual questioning by the tech who also advised that she was not familiar with the office as she was subbing there. The dentist arrived about 20 min later to hear the tail end of the long dental history I had been repeating and who advised that I "needed" a full panel of x-rays. I asked why the CT imaging that had been done in March was not good enough and she told me that it had not been received (later, she said they did not have the equipment to view it at that office). I was then handed a quote for a full panel of bitewings and a panoramic of about $ 500 but with the panoramic being "comped" at a deduction of $ 200, the dentist adding that everyone needed x-rays annually. I consented and the dentist left the tech to do the x-raying. Once it was all done including the panoramic, I lay back in the dental chair with the x-ray apron on waiting for the dentist. After about 15 mins, the tech went off to find her but could not so said she'd take my blood pressure. Wheeled a machine over and took it while I held my arm up in the air - my reading was through the roof - not even slightly surprising based on my POTS and that it was being taken incorrectly in the first place. The dentist returned and left again to return with a form to be completed by my GP about upper limits of blood pressure. She then wanted to do a periodontal exam (with no numbing gel) and proceeded for 3 teeth when I stopped her. Took my blood pressure again, machine broke, fetched another, it had dropped by 30/40 points - still high but almost in normal range despite what was going on. Went to the front to pay and subscribed to their in house dental coverage which brought costs down dramatically. Husband waiting outside asked me why I had been there for 3 hours!!! Excellent question!!! Got my treatment plan about 2 weeks later, covering email said no further treatment without the form. I reverted to complain about all the above and received a snail mail letter terminating our "relationship" as no trust. Bottom line, aside from their website and automated intake of patients, utterly awful. Not a frog worth kissing for any reason.

Over the past couple of years, I've visited a few different First Choice Dental locations, but my…read morerecent cleanings have been at this Regent Street location--and this is now my go-to spot. The main reason I keep coming back is because of Wendy, the office manager. She's an absolute rock star when it comes to customer service. I used to go to the Middleton location, but when I needed to reschedule, the staff there (and even at Verona) weren't willing to check availability across other offices. When I called Regent Street, Wendy went above and beyond. Not only did she check her location's schedule, but she offered to look into openings at other First Choice offices to make sure both my wife and I could get in for cleanings. That kind of effort really stood out. Since then, I've had great experiences here. The dental hygienist Will is friendly and professional, and Dr. White is attentive when reviewing my teeth and X-rays. Parking is also easy--there's a small lot, but I've never had trouble finding a spot. If you're looking for quality dental care with staff who truly go the extra mile, I highly recommend the Regent Street location of First Choice Dental.

Great team with compastionate care. I would highly recommend to anyone that is looking for a team…read morethat will take the best care of all your dental needs!

The mastery and art demonstrated by Dr. Kiecker and her team are matched only by their kindness,…read morecompassion and care. Their commitment to excellence runs through the entire staff, from the friendly and engaged administrative folks in the front office, through all the technicians and dental staff. The quality of dental work is simply superb. Staff prioritize patient care and comfort, and work with efficiency and exceptional skill. Great Day Dental replaces the anxiety so typical of dental visits, with practices dedicated to healing and restoration. And Lucy, the friendly office doggers, makes sure that everyone has a chance to pet her scruffy ears -- reason enough to stop by!

Loved how fast they got me in when I reported that I had a broken off a piece of my front tooth…read more Much appreciated!!

My teeth look & feel great! I get good suggestions too--always new information. Even the photo…read moreexhibit on the walls of this clinic are educational and historical.

We met Dr. Allen who was friendly and personable. We probably would have used this office but they…read morewill not tell you what the cost would be until you makes additional appointments and pay $430 (for records review). This is not standard with other practices in the area who gave us the cost after the initial consult.

This turned out to be a really awful experience, after getting fitted for a crown I went in for the…read moresecond procedure and at that point, I I was subjected to a very bad experience. Once I got out of the room with the dentist and her assistant I overheard them making negative comments on my physical appearance and from there went sideways. i attempted to ignore that, when I went to the desk, the the desk assistant told me I needed to pay twice the amount, well she only pointed and wouldn't speak to me, crazy ... the amount I was origamnly quoted was doubled and that assistant pointed with with a pen at amount now owed. She just kept on pointing at the list of pricing, the whole time I could hear in the background the dentist and her helper saying that I was a very ugly disgusting person, and I couldn't understand what the hell was going on. These people are the biggest assholes I've ever dealt with, and I never even got my crown taken care of because I refused to go back.I received multiple phone calls demanding a pay the bill I never had completed and i had ready paid in full. Finally after two years of them badgering me for a false bill by phone a message from a person at their office telling me in a very narsty tone " you had better fucking contact us, we're sick of fucking contacting you" .... if anybody is considering going to these pieces of of crap stay clear, I never got the procedure completed, and they took my money, these people are fucking assholes. my response was tomtake me to court, never heard back from them. I have no idea why and what there issue was .... To this day, the dentist in question no longer works there. If a person wants to be treated horribly go to this place what jerks

I presented my problem, was given my options, and left confident in my plan of care. No one likes…read moregoing to the dentist, but these people surprised me with their uplifting attitude and environment.

Terrible customer service, rude front desk staff and manger. Charged me for a bill that wasn't mine…read moreand when I called back after leaving I was talked to in a very unprofessional manner. Taking our business els where!

This morning I had an appointment to have my teeth cleaned, a biannual event…read more Dana is the Hygienist that I always try to see. She is absolutely wonderful, a true professional in all respects. She goes out of her way to make sure that I am comfortable and at ease which makes the appointment better for both of us. The Dentist chair is not somewhere that one automatically feels relaxed, yet with Dana I feel relaxed and do not have any fear of pain or discomfort. Dr. Stockheimer is probably the very best Dentist that I have ever encountered. I actually look forward to going to my appointments. Thank you Dr. Stockheimer and a huge thank you to Dana!!!