This is my second attempt to post a negative review against this outfit. Within 16 hours - HOURS- of posting my first negative review, Super Dry had peeped into my history and pawed through my reviews and complained to Yelp Headquarters that the review was somehow unfair to THEM. Never mind about their creepy intrusion or intimidation of a customer. I engaged with Super Dry to mediate water damage. Two clean-cut, well spoken, well-dressed guys showed up. Within minutes they had handed me iPads asking me to sign, while distracting me with a lot of chatter and conversation. They claimed they would send me a copy of what I was signing. They didn't. In fact buried in all the irrelevant paperwork is a limited power of attorney, which they will send to your insurance company to go around you for payment. (Ask your insurance company for copies of everything submitted to them. ) The next morning, they sent two young guys to my house without notifying me whatsoever. Believing the positive reviews, I gave them limited permission to proceed in a limited way. Fortunately for me, I did nail down a price in advance. Do that!! Long story short, they did work that was not necessary. Their work was sloppy and they failed to mitigate the damage. I fully expect my hardwood floor to buckle a year from now. That is what I've been told to expect because they did not do anything to treat the hardwood floors even though they billed the insurance company for it. More than that, they did more damage than they resolved. They used my signature on that iPad to submit claims to the insurance company that were grossly inflated and highly falsified. The insurance company agreed that it was insurance fraud. The insurance company refused to cut them a check. The insurance company told me that Super Dry is one of the most aggressive water mitigation contractors out there and that they are harassed by Super Dry. (This is also supported by Super Dry's very aggressive trolling of their reviewers.) Most customers don't compare the insurance claims with what was actually done in their house. Most people don't take notes, pictures and keep journals of the work that was done. Most people don't have easy access to contractors, or lawyers or architects so they never even know that they've been USED to rip off an insurance company. If you hire these people, do not agree to let them file with your insurance company. Get a price upfront. Price should not depend on who is paying. Take a photograph of every single thing, every single day. That way when they claim to have used four units when they only used one, or they claim to have used a piece of machinery that was never used, you can prove it. Keep a log of exactly who comes into your house- how many people, their name and how long they stay there. Be sure to keep your ring.com footage and turn on your house cameras. Make sure your insurance adjuster comes out BEFORE Super Dry gets there. Do not go with their buddy restoration contractors. Mission Restoration and Super Dry are in cahoots. They work together to inflate the bills. That's why Super Dry brings them out - uninvited - on that first meeting and that's why they both have iPads with contracts for you to sign. Super Dry does a lot of unnecessary tear out and then Mission Restoration swoops in and does the "fix." Mission Restoration wouldn't need to fix your walls if Super Dry didn't unnecessarily tear them out. A good water mitigation company will first do everything they can to dry out your walls without a full tear out. Tearing out the walls is what they should be trying to AVOID- unless they are just trying to run up the bill. Tear out should not be the first thing they do the next morning. I consulted both an architect and another contractor and was told that the tear out was not necessary. Even worse, the tear out was done wrong. It was not done stud to stud; and wet drywall was left in place even after the drying machines were removed. So then I had to hire another contractor to tear out wet drywall that could've been dried out had they done it immediately. There was no one there to monitor it. You will never see those two salesmen after you sign the contract. Keep notes. Keep a log. Take pictures. Take pictures of the people as they are doing the work. They will bill the insurance company for dust masks so take photographs to show the workers NOT using them. You're paying for that! They billed the insurance company for more people; more square footage; more equipment; more supplies; more procedures than they ever did or used. They billed for clean up that never happened; floor protection that never happened; cleaning that never happened. The whole invoice was fiction and fantasy. My advice is to hire a general contractor that your insurance company recommends. Or rent your own dehumidifier. This is not brain surgery!! read more

I recently had the privilege of working with Ritchie and his incredible team at MightyDry fire and flood restoration, and I cannot emphasize enough how amazed I am by their exceptional service. From the moment they stepped in to assist with my restoration needs, their professionalism and expertise shone through, making it a truly remarkable experience. First and foremost, the level of care and attention to detail displayed by Ritchie and his team was unparalleled. They swiftly assessed the extent of the damage caused by the fire and flood, providing me with a comprehensive plan of action. Their knowledge and experience in the field were evident, as they efficiently tackled each step of the restoration process with utmost precision. Ritchie's leadership and guidance were invaluable throughout the entire restoration journey. His expertise and ability to address any concerns or questions I had were truly commendable. He went above and beyond to ensure that I understood the entire process and was comfortable with every decision made. I felt reassured knowing that I was in the hands of such a knowledgeable and experienced professional. What truly sets MightyDry apart is their exceptional customer service. Ritchie and his team were consistently prompt, reliable, and respectful. They treated my property with the utmost care, ensuring that everything was restored to its original condition. Their attention to detail and commitment to quality were evident in every aspect of their work. Working with Ritchie and his team at MightyDry was an absolute pleasure. Their professionalism, integrity, and dedication to their craft were evident in every interaction. They kept me informed throughout the entire restoration process, providing regular updates and addressing any concerns promptly. Their transparency and clear communication made me feel confident and at ease throughout the entire process. I have never experienced such a high level of service from a fire and flood restoration company. Ritchie and his team truly went above and beyond my expectations. They not only restored my property with exceptional skill but also provided support and guidance during a challenging time. I cannot recommend MightyDry fire and flood restoration enough. If you find yourself in need of restoration services, look no further than Ritchie and his incredible team. Their professionalism, expertise, and genuine care for their clients make them stand out in the industry. Thank you, Ritchie, and the entire MightyDry team, for your outstanding service and unwavering commitment to excellence. I will be forever grateful for your assistance, and I will not hesitate to recommend you to everyone I know. read more

I recently purchased a new home and was hit with an unexpected disaster when a faulty HVAC coil caused my bathroom and hallway to flood. The damage was extensive, and I was devastated. However, MightyDry came to my rescue and provided exceptional restoration services that not only repaired the damage but also transformed my new bathroom into a stunning masterpiece. Right from the start, MightyDry proved to be a reliable and professional team. They responded promptly to my distress call and arrived at my home with all the necessary equipment and expertise. Their swift action in assessing the situation and addressing the root cause of the flood was impressive. I immediately felt assured that my home was in capable hands. Throughout the restoration process, MightyDry demonstrated their commitment to excellence. Their team worked tirelessly to restore my bathroom and hallway, ensuring that every detail was taken care of. They not only repaired the damage caused by the flood but also went above and beyond to enhance the aesthetics of my new bathroom. The end result was nothing short of amazing! What impressed me the most about MightyDry was their attention to detail and meticulous craftsmanship. They seamlessly blended the restoration work with the existing design of my bathroom, creating a cohesive and visually stunning space. The quality of their workmanship was evident in every aspect, from the flawless tiling to the perfectly installed fixtures. I couldn't be happier with the outcome! MightyDry's dedication to putting my home back together extended beyond the restoration process. They were considerate of my needs and ensured that the entire experience was as stress-free as possible. Their team maintained a clean and organized work environment, and they were respectful of my property throughout the entire project. I am immensely grateful to MightyDry for their outstanding services during this challenging time. They not only restored my home but also brought a sense of joy and pride with their exceptional work in my new bathroom. If you are in need of restoration services, look no further than MightyDry. Their expertise, professionalism, and commitment to customer satisfaction are unparalleled. read more

I recently experienced a stressful situation when my apartment flooded due to a burst copper pipe. Thankfully, I reached out to MightyDry, and they handled the entire process with utmost professionalism and efficiency. From start to finish, MightyDry's services were exceptional, and I couldn't be more satisfied with their work. First and foremost, MightyDry responded promptly to my distress call, arriving at my apartment in no time. Their team of experts assessed the situation quickly and provided an immediate plan of action. Their swift response helped minimize any further damage and gave me peace of mind during this difficult time. Throughout the restoration process, MightyDry maintained a high level of professionalism. Their team was courteous, knowledgeable, and attentive to every detail. They explained the entire process to me, ensuring that I understood what was happening and addressing any concerns I had. Their expertise and experience were evident in their work, which further reassured me that I had made the right choice. MightyDry's punctuality was another aspect that impressed me. They honored the scheduled appointments and completed the restoration within the estimated timeframe. This level of reliability was crucial for me, as it allowed me to plan and coordinate other aspects of my life without any interruptions. Not only was MightyDry professional and reliable, but they also maintained a clean working environment. They took great care in protecting my belongings and ensuring that the affected areas were thoroughly cleaned after the restoration process. I appreciated their attention to detail and their commitment to leaving my apartment in a pristine condition. Overall, I cannot recommend MightyDry enough. Their exceptional service, professionalism, timeliness, and cleanliness exceeded my expectations. Despite the challenging circumstances, MightyDry managed to turn a stressful situation into a smooth and hassle-free experience. If you ever find yourself in need of water damage restoration services, do not hesitate to contact MightyDry. You won't be disappointed! read more

This company is a joke. Our dishwasher leaked causing a huge flood under our kitchen cabinets. My landlord coordinated with Super Dry to come out to take care of the issue. They sent out their crew, led by project manager Art, and started the work same-day. I explained I was pregnant and allergic to mold so I was very concerned. They assured me they would take care of the issue. They left their fans at our home over the weekend and picked them up and inspected the area giving us the ok to start working with the reconstruction company. The insurance adjuster came out to our home a few days later and found ANOTHER 6 FEET of moist drywall next to what Super Dry had removed and now the drywall had black mold around it. How do you miss 6 FEET of wet drywall?! I was livid and the insurance adjuster said she had never seen neglect like that before. Super Dry was contacted and came out the following day to remove the drywall section they missed. They also removed our dishwasher and placed it in our garage and left fans for a few more days. When my husband came home after they left, he noticed a LIVE WIRE from the dishwasher laying on the floor where the dishwasher was. Not taped off, not out of the way - just laying on the floor completely exposed. I have a 3 year old in the house and it makes me sick to think what could have happened. I immediately called Art and asked if the dishwasher wire was live. He told me he couldn't say, he'd need a electrician to confirm (ya right! trying to cover his ***) and asked me to text him a picture. I waited an hour and called him twice, both times no answer. He finally sent me a text saying that he would send someone over to tape it off. I called him again, no answer. They sent someone out to tape it off a few hours later and the worker confirmed it was a live wire. This company operates by on doing things fast, not doing things right. I would NOT recommend them to anyone. Art was inconsiderate, rude, and unprofessional and didn't even apologize for both HUGE mistakes. Stay FAR FAR away from Super Dry. read more

I cannot express my gratitude enough for the exceptional service I received from Mighty Dry Restoration when my entire house flooded. It was a devastating experience, but Mighty Dry turned it around and made it as smooth as possible. From the moment I contacted them, they were absolutely amazing. They responded promptly and were on-site when they said they would be, which in the midst of a crisis is a tremendous relief. Punctuality is not to be taken for granted, and Mighty Dry delivered on their promises every step of the way. What really stood out was the professionalism and cleanliness of their team. They worked efficiently and tirelessly to mitigate the damage and prevent any further issues. They treated my home with respect and care, ensuring that the restoration process was as minimally disruptive as possible. Working with insurance companies can often be a headache, but Mighty Dry took care of that too. They collaborated seamlessly with my insurance company, which made the whole process much less stressful. I didn't have to worry about the financial aspect because they had it all under control. In the end, my house not only got back to its pre-flood condition but, in some aspects, even better. Mighty Dry's attention to detail was evident in every aspect of their work, from the restoration of damaged areas to making sure there was no lingering moisture or mold concerns. If you find yourself in a situation like mine, I wholeheartedly recommend Mighty Dry Restoration. They are a reliable, trustworthy, and highly skilled team that goes above and beyond to deliver exceptional service. They turned what felt like an insurmountable disaster into a manageable project with outstanding results. Thank you, Mighty Dry, for being my lifeline during a challenging time and for restoring my home to its former glory. Your dedication and commitment to your customers are truly commendable. I couldn't be more satisfied with your service! read more

I had a refrigerator supply-line leak resulting in significant water damage to my kitchen floor. My plumber recommended SuperDry San Diego Flood Restoration. The response was rapid--A SuperDry technician (Ryan) was at my residence within 2 hours. He walked me through the entire process and provided excellent information and guidance. He was patient and explained all my options. He assisted me in filing the claim with my insurance company. He set up a dehumidifier to start the process of drying the water. The next morning, he came back to my residence, to work with the insurance company field adjustor. He then made an appointment with an environmental testing company in order to assess the presence of lead and asbestos. He then arranged for another SuperDry technician (Rodolfo Medina) to come to my residence so that the additional equipment to dry up the water could be installed. Rodolfo was knowledgeable, patient and pleasant to work with. He was very polite and professional. He answered all my questions and explained everything that he was doing. Having a water leak is a very stressful and frustrating experience. Fortunately, companies like SuperDry San Diego are available to provide excellent help in cleaning up the mess and restoring the property. read more

They were a truly amazing team. I used them after one of my bathroom pipes sprung a leak and soaked the inner walls of the house and flooded the water heater closet. They were at my house so quick and started to take care of the issue without delay. After determining where the damage was, they began work right away and brought in the big fans to begin dry out the walls. Aside from that, they were very profession, calm, and patient with me as they had to explain everything several times. I was stressed and a mess as I had just moved into my home not even 2 weeks prior I don't know how I would done it if they had not helped guide me through the steps of contacting my insurance, a plumber, and construction company to fix my walls. What I also appreciated is the majority of the communication was done through text message or email, which made turn-around time, for questions and concerns, a lot easier and quicker. And I have to give special thanks to Alicia who was also amazingly patient with me while I struggled to work with my insurance company to get not only payment, but those darn endorsement signatures from my mortgage company! I highly highly recommend them. I know if anything like this ever happens to me, again, I would no doubt use Super Dry. read more

My Name is Hector C., and my wife's name is Lucy. On or about May 9th, we had a flooding to one of our bedrooms and bathroom. I was put in contact with Mr. Eddie Noah, from Mighty Dry. The situation however, was that my wife and I had to attend our Granddaughters' wedding in St. Paul MN, and we were scheduled to leave the following Thursday. Eddie and his crew was a gift send from "GOD". He informed me not to worry, that he had it under control, and believe me, he has been the most professional, empathetic, caring and sincere person I have ever met. He and his crew just went out of their way, over 120%, to ensure that our granddaughters' wedding would not be jeopardized, and there were other Services Called in to do other work by him that was out of his scope of expertise, i.e., Abatement Team, Restoration Team, etc. His famous words, "Don't worry, this is Issy-Pizzy, and I got it." My wife and I left to St. Paul, MN, without any worries. Our prayers were answered and Eddie deserves the "Metal of Honor" for being there with his crew and taking care of our needs in these emergency situation. I would recommend him and his Company 1000 times and more. Great Job to you, Eddie and your Crew. Thanks Hector and Lucy read more

I recently experienced water damage in my apartment due to a burst pipe in the ceiling, and I can't thank Mighty Dry Restoration enough for their exceptional service. From the moment they arrived, their crew was nothing short of amazing. They were professional, efficient, and made sure to keep everything clean throughout the entire process. Mighty Dry Restoration went above and beyond to restore my apartment back to its original condition. They promptly addressed the issue, mitigated the water damage, and ensured that there was no further harm done to my property. Their expertise and attention to detail were truly commendable. From start to finish, I was very satisfied with the service performed by Mighty Dry Restoration. They were responsive, reliable, and completed the restoration in a timely manner. The entire team was friendly and accommodating, making the stressful situation much more manageable. I would highly recommend Mighty Dry Restoration to my friends, family, and anyone in need of fire and flood restoration services in San Diego. Their professionalism, expertise, and dedication to customer satisfaction are unmatched. If you're looking for a reliable and trustworthy restoration company, look no further! read more

These guys were really great. We just moved in to our new home and the water heater had been leaking and damaged for MONTHS. It was concealed from our inspector and became an emergency basically the day we moved in. Brenton Todd and Yobani Resendiz were the team that helped us. They arrived just hours after the plumber left who removed the water heater.They were polite, called when they were on their way, explained everything they were doing to my house, and even came inside to double check the water had not spread to my guest bedroom. Guess what? It had! We never would have known if Yobani and Brenton had not come in and double checked the moisture. Even though it ended up with bigger holes in my walls than I had planned they were very reassuring, set up their equipment so that I could still lock my garage door, tidied up after themselves and made sure there was no mess for me to worry about. I really appreciate their work and will save their card for friends and family. Thanks for being great to work with, as we felt super betrayed by the previous home owners and inspectors. It is hard to find great people and companies to work with and I would recommend this group without hesitation. read more

This is some of the best service we have ever received! We had a flood in our apartment this past week and Mighty Dry has been a lifesaver. We submitted a request for an evaluation on Saturday evening after hours, and within one hour the owner called us on his personal cell phone to help. They sent someone to take a look the next day, at no charge. Throughout the entire process they communicated with us, did everything in a very timely manner, had excellent customer service, and all the employees we worked with were phenomenal. Branden Garibay is the employee who came to our apartment last night to help out and he's been awesome! He drove over an hour last night to come help us out, and was so great the entire time he was here and communicating with us throughout the day! Within 30 minutes of leaving, he sent us an email with all the damages documented and a summary of what he had found. This morning he sent over an estimate for repairs and a recommendation for people in the area to do mold testing. We had a really rough week with the flood and how it was handled by our apartment, and Mighty Dry was such a breath of fresh air. I would recommend them to anyone with flooding issues :) read more

The recent heavy wind and rain from the category 5 storm "Lucifer" (that's what the news had it named) leaked into my condo and saturated parts of my wall. We needed professional help to fix the problem before it grew into a bigger issue that would cost more money to fix. I was recommended to call Super Dry by a past customer (friend of mine) who used them when her apartment was flooded. Gave them a call and explained to them the situation and in a couple of hours, they were able to send someone out to inspect the problem. Mike was able to write us up a quote of cost to fix the issue and we got it approved with our insurance adjustor. They set up some heavy duty equipment (fans and dehumidifiers) and came back later in the week to look at the progress. They had to cut out parts of the wall and dry the interior. The process took about a week (with drying and everything) before they came back to patch up the wall and take all their equipment. In the end, the issue was fixed and it was done in a simple and hassle free manner. They worked around our schedule and gave great customer service. Hopefully now, theres no more leaks in our house.... but if there is we know who to call. read more

I had put in a request for pricing and availability through yelp for an issue we had from an upstairs bathroom water leak that was seeping onto my kitchen ceiling causing some water damage. About 7 companies contacted me, but Mighty Dry was quick to respond to my request. I was able to get a same day consultation with Jose (project manager) . He was very well mannered and respectful of my home. He did take time to answer my many questions including cost to repair and timelines for the project to be completed. I was able to schedule for demolition the next morning and the demo team, Giovanni and Eliel, came on time. They did a great job explaining the process and also took pictures and videos of their work. They were very thorough from setting up their equipment, to answering all my questions and concerns, and cleaning up. I appreciate their work and communicating with Jose (PM) in regards of arranging a plumber to look into the bathroom water leak. Still yet to have the plumber come out, and the installation of the ceiling to be completed. But, I am gonna trust the process and standby by my rating and review because so far my experience with Mighty Dry has been positive. read more

When my home suffered water damage, I was devastated. I didn't know where to turn or who to call. But then I found Mighty Dry, and they were a lifesaver. From the moment I called them, they were professional, responsive, and compassionate. They arrived at my home quickly and assessed the damage. They explained everything to me in detail and answered all of my questions. Mighty Dry then went to work drying out my home and repairing the damage. They were efficient and thorough, and they always kept me updated on their progress. Within a few days, my home was back to normal. Mighty Dry did an amazing job, and I am so grateful for their help. I highly recommend them to anyone who needs water damage repair. **Here are some specific things I loved about Mighty Dry:** * They were very responsive and arrived at my home quickly. * They were professional and compassionate. * They explained everything to me in detail and answered all of my questions. * They were efficient and thorough in their work. * They always kept me updated on their progress. * They did an amazing job and I am so grateful for their help. If you need water damage repair, I highly recommend Mighty Dry! read more

I had the unfortunate experience of dealing with a fire at my rental property last January, and I can't express enough how grateful I am for the exceptional service provided by Mightydry Fire and Flood Restoration. From the moment I contacted them, I knew I was in good hands. Ritchie, the owner, was incredibly authentic and honest throughout the entire process. He took the time to explain every step of the cleanup and restoration, ensuring that I understood what was happening and what to expect. His transparency and straightforward approach were truly refreshing, and it made a stressful situation much more manageable. The Mightydry team was prompt, professional, and meticulous in their work. They handled the fire damage cleanup with great care and efficiency, leaving the property spotless and safe. Their attention to detail and commitment to quality were evident in every aspect of their work. I highly recommend Mightydry Fire and Flood Restoration for anyone in need of fire damage cleanup. Ritchie and his team went above and beyond to restore my property, and I am beyond satisfied with the results. Thank you, Mightydry, for your outstanding service! read more

Worked with Raudel and Nico from Mighty Dry and they are were absolutely fantastic. They did top tier work - we were very scared going into it, but they showed up early and it just got better from there!!! They were very careful with all of our things, they were EXTREMELY clean and kept us informed of what they were doing the entire time. Also, my wife and I both work from home and I have a very demanding job where I am speaking to large financial institutions ALL DAY LONG. I didn't even need to explain the situation to them. They were polite, courteous, and I would gladly use them again in a heartbeat. I almost forgot to mention, "Matt!" He was the project manager and he coordinated the large, multi-room rehabilitation. Again, he kept us informed every step of the way. He checked on us regularly to make sure everything was as good as possible. All in all, this was truly a give star experience from beginning to end. These deals are very stressful just by virtue of the circumstances. It really helps having a great team you can count on!!! I have no problem recommending these guys should anyone find themselves in need of their services!!! read more

Quick service to address a bedroom that had flooded due to a problem with our HVAC. Actual bill came in quite a bit higher than had been estimated due to some services being included on the invoice that had been discussed but not ultimately provided (the project manager quickly acknowledged the mistake and had the bill adjusted accordingly). I might suggest providing an estimate for additional services before providing the services as the cost to cut out a piece of carpet and spray anti-microbial was a bit higher than I would have expected. Having said that, I'm happy with the service. Another plus was that the owner, Ritchie, was honest enough that when the problem reoccurred (on a much smaller scale) a week later, he told me how to handle it myself - how to check the condensate pump myself (which one of the other providers told me had failed when it HADN'T!); go to Home Depot and rent the equipment I needed; etc. And, he referred me to a great HVAC company (Earth Air Systems) that I just signed up to fix the source of the leak! Ritchie is a straight shooter and is the REAL DEAL! read more

So I've been dealing with a nightmare of a condo situation for the last month now when a pipe between the walls disconnected and caused water damage to my bedroom and bathroom. Being a first time home owner and not knowing the extent of the damage I had no idea what to do. The plumbers that had come to cut open my walls contacted Art at SuperDry for me. He was out at my condo within an hour of their call to assess the damage. He walked me through the process and explained what we needed to do next and I couldn't be more thankful. Every time I had a question I was able to call him or send a quick text and he was always so responsive. I even had him come back out two weeks after his restoration was finished to check on one little tiny area of damage before I had my tile put back in my bathroom, and once again he was there within an hour to make sure everything was ok. ( Thanks, Art!) As crappy as this entire process has been, SuperDry, and Art in particular, have been amazing. I hope I never have to use them again (no offense, of course haha!) but if I do I'll at least know who to call. read more