This is the worst service dept in all of Central Florida. They are deceitful and incompetent, the worst combination. Ripped me off huge, after I bought the vehicle from their sister dealership. read more

The collision center at this dealership has to be one of the worst body shops I have ever dealt with. I had some front end body work done on my truck almost a year ago and I'm still finding missing nuts, bolts and screws that were never put on when the new parts were installed. When I picked up my truck, the gravel guards fell off because their technician neglected to properly install them. When I lifted the hood after picking up the vehicle there were screws, washers and other parts laying loosely inside the engine compartment (probably the parts that they neglected to install). I would highly recommend NOT using this shop for any body work on any vehicle. read more

Just purchased a used vehicle from them. Erdman's are a step above in their customer service. You were greeted quickly in a friendly manner. Offered water etc. Narissa, our salesperson, was wonderful. Cannot recommend them highly enough. This is our 3rd vehicle we bought from them-They can't be beat. read more

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Mike Erdmans Nissan What a freaking mess. So many mishaps when attempting to buy a car from them. We first test drive a Rock Creek Pathfinder SV even though the exact model we want isn't there and they told us they can pull the one we want from another local dealership. We decide that's what we want to do after the test drive. We go inside and the financial manager Chris comes over and now tries to sell us the car we just test drove, paperwork all printed out and everything when we clearly mentioned that we wanted a different model ordered in. Keeping in mind, our names are constantly spelled wrong on every sheet of paper we have seen thus far and consistently asking them to fix it (my husband and I have the same last name, and they both were spelled 2 different ways, with large photo copies of our IDs).The manager then goes away and comes back with new paperwork for the model we want in 2 different color options we are interested in. We decide to go with red and we negotiate the price. Also with our VPP (employee discount that we mentioned), it never made it into the deal after being told they will pull it up. We then had to tell them to add it, and without even researching the amount, they remove a tiny bit off the price. We were told as soon as we sign the initial paperwork, they can secure the red car so no one can touch it. We agree, sign, and make the deal. They tell us it will be driven in the next day and our salesman will keep us posted through text when updates come through about the car. We were going out of town over the weekend so wouldn't have been able to pick it up until the following Monday. When Monday rolls around, my FATHER started getting texts about the car (yes, my dad! Who is not involved with this purchase what so ever), and saying that they now don't have the red car as the general manager of the other dealer is now using it as his own personal rental, or demo the story continued to change! After being told it would be secured right away and it would be pulled from inventory so nobody could touch it. They come back and now try to say they have a USED car they can give us instead. Then they say they can get us a blue one, and it continues from there. One thing after another, and we decide to back out of the deal. There is a ton more to this story including a phone call where financial manager Chris blames us the consumer. We would have walked from the get go had we known this would all happen. What disaster. Chris, the financial manager, also even blamed our salesman for everything and kept throwing him under the bus when none of it was his fault. The manager was the one constantly lying and trying to play us. We may be young, but we aren't stupid. We understand car sales is basically manipulation but geez these guys are on an entirely new level. I would rather drive to an Orlando Nissan dealership than to deal with these guys in Cocoa. Buyer beware. Stay away. Would give 0 stars if I could! read more

The team that handles customer service calls does not know what they're talking about at all. If you have questions about anything only an actual service advisor can help you. I wanted to go in and get my car inspected before my warranty was up in case anything was wrong that I would need service for. Apparently the company will not do this, they only do an inspection if you're paying for an oil change or have some other specific service request. That's fine, I understand following policy. The problem is that I very clearly and specifically asked over the phone in advance if this would be covered, and I was told "Yes, we can absolutely do that," full stop. I hadn't mentioned anything about needing other services and I wasn't told "Yes, we can do that IF you're purchasing an oil change," which is what they should have said. Similarly, I asked if they would cover a warranty on tires that I purchased at a different Nissan dealership. Same thing, I was told over the phone that they could absolutely do that and when I showed up I was told the opposite. I'm extremely angry about this because even though I didn't pay the company for any services, I still took time off work and made an appointment to go get all this done, and missed out on several hours of pay for nothing when this very easily could've been avoided if the customer service team was given correct information or had directed me to an actual service advisor instead. I even tried calling them later to put in a complaint just so they could be aware of this and hopefully prevent it in the future. They didn't even ask me for details of what my complaint was. They just took my name and said they'd go talk to the office manager and hung up on me. I obviously can't verify this but I highly doubt they actually even talked to that office manager. All I wanted was the courtesy of an apology and acknowledgement that I was indeed given false information. Not a single person I spoked to seemed to care at all. I also spoke with a co-worker who told me he's had countless problems with this exact same Nissan and to stay away from it. Go somewhere else and if you do have to use this place, don't talk to customer service, just get them to direct you to an advisor. read more

An amazing experience. Eva was absolutely wonderful and helped us find the perfect car. Can't thank her enough. Arron in financing and the whole staff were friendly and helpful. Best time I ever had buying a car and thanks again to Eva for making it happen. read more

This place is a joke. They lie to your face and waste your time. I had a repair through Geico. I had to go back-and-forth because the work was not done correctly. The manager John would look me in the face and tell me he never saw the problem with the car when he sat in my car and saw it. Then, when I would get upset because he was lying to my face; he would act like I was crazy. The sensors were going off at different times. He tried to tell me that my back up camera sensors were going off due to the cars parked beside me!! He really said that! He later claimed he never saw them go off or any malfunction. He finally sent me frustrated to an Infiniti dealership where they informed me; that the sensors were installed upside down!!! They totally messed up and treated me so bad. I could tell they were completely frustrated with me. I was just trying to get my car fixed. They took so much of my time and energy... I would show up for appointments and there would be no loaner car or I would not be on the books. It was a completely horrible experience! 100% nightmare. I have never written a review so bad and I cannot put into words how badly I hated having to come to this place. The appraiser was rude. I could go on and on about how bad this was. One trip to a better shop and my car is fixed. Finally!! This dealership gave me anxiety for a month. I would stay far away from Erdman's Body Shop. Look at all the bad reviews. I wish I could give zero stars. Almost all of my reviews on Yelp are five star -I'm a super positive person and I like to see the best in places. The shop was the worst experience ever in my years. There is a lot of room for improvement in attitude and follow through. read more

We just got a new Rogue and we love it. The first time we went Ed was extremely nice and helpful, not pushy at all. We were impressed and went back after looking at other dealerships and different brands, and made a great deal with Ed. read more

Over the past 15 years, my family has bought 11 cars from Erdman. The last one was my sons 2019 Sentra SE The finance guy asked if we wanted gap insurance and of course we said yes. All of our cars have gap. Instead, he gave us an extend warranty which is basically useless on a new car. Lo and behold, my son gets into an accident and totals his car. We go to Erdman to complain and were treated horribly, as if our past loyalty meant nothing. So we're on the hook for $3000. I'll never buy an other car from them again!! read more

I bought my 2012 Mitsubishi outlander on 6/06/2017 and had some minor communication problems between service and dealer. They corrected this, however when I requested the service document for the safety inspection they told me they do on every car because I asked on 3 different occasions for this document and never received it. When I finally pressed for that document I learned that the safety inspection wasn't done until 6/14/17 so if they had done the inspection they would have found the German Cockroach infestation which was not evident during the day when I inspected the vehicle before purchase. I took the vehicle back after I found 6 roaches crawling around in my center console. I had found one person willing to clean it the right way which involves taking seats carpets and panels out. They refused, so for 4 days in 100 degree weather I tore my car apart. I lost work, my massage table and sheets because I couldn't take the chance of spreading them to my home or others. So I cleaned it myself. The main reason I bought this car was to start my own mobile business so I can't do that now because I have ethics and standards something they know nothing about. Now I'm without a table and I'm still having to treat the car as well because this is a problem that is going to take at least 6 months of regularly bombing and baiting to be %100 sure they are gone. In the mean time I'm loosing money and work not to mention being exposed to pesticide for months. When they "tried to work with me" they tried to sell me a brand new car that they knew was way out of my price range and when I said that the finance manager told me to work more to make the payments. This was very unprofessional. not to mention they falsely represented this vehicle by telling me that it was inspected. They still refuse to do so. My loss of income is my biggest issue with this horrible situation and NO ONE should EVER go through this. I tried to resolve this matter on my own to see if they would be honest and ethical. They are not. They told me they have to do a safety inspection on every vehicle. How did this get overlooked? They didn't seem to worried about me bringing that to there attention and told them to expect a letter from a lawyer. This Dealership should be ashamed of themselves my daughter has to ride in the same car too. I limit her exposure but I have to drive it to work everyday. I ha a lawyer sent them a letter and still no response. I guess now is just a waiting game and I'm contacting everyone and leaving a review where I can do everyone can see what this dealership does to people. I mean I literally have no choice but to drive it. So now not only do I have to pay for a car I'm afraid to drive, but my family and I are being exposed to toxic chemicals that I have to use to maintain until they are %100 gone. I'm still finding dead one at least they are dead right? I'm still loosing work I lost a $300 massage table and a bag full of sheets because there was evidence of them, all the chemicals I had to pay for and how about emotional distress big time. Don't buy from here take the other reviews and listen. Stay far far away. As of 6/1/2018 they have not resolved this issue. read more

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Just a note to state that customer service at the service department is non-existence. I drove to the service department for an oil change and our service advisor was Andrew Kamal. First and foremost, we waited outside for couple of minutes before being acknowledged. Once Andrew finally came out, he informed us that an oil change would cost 70.00. I conveyed to him that i believe an oil change at Nissan of Melbourne, FL is cheaper. He stated the following, "We have checked everyones prices to include Walmart and Nissan of Melbourne and we are all charging the same". We'll since I had an appointment I had no other choice. Ironically, he is a liar. How can you have someone without integrity working at your dealership. I contact Nissan of Melbourne and they quoted my a price of $49.99. I also visited Walmart and they quoted me $56.xx out the door. It is a shame that he would lie to me in front of my wife and a shame that your dealership would not accept your competitors price. I recommend calling competitors before visiting Mike Erdman Nissan Service Department. This should be the last resort. read more

I bought my Nissan Murano on December of 2018. Great car, and the three services that I received were great. I had no complaints all regarding this dealership. In early December I got covid and could not bring in my Nissan Murano before the two-year deadline that they have for their complementary service. I was 10 days late. Tried to explain the situation to T.J, the service manager but he refused to give me my last complementary service. So, for 10 days the service department ruined a good relationship. I felt so comfortable with their service department, even though they are 20 miles from my hone, to bring in my car to standard service that they would charge me for along with keeping my car up to date and running great. They gave all that up for 10 days. So, when buying a new car make sure that you do not get sick, or in an accident or have any family issued or even take a cruise during your last complementary service. You will not get it! read more

I am extremely pleased with my recent experience at Mike Eardman Nissan in Merritt Island. My Rogue had this annoying noise, for many imperceptible after driving it for a while. Impossible to notice as soon as turning the car on. They took the time to find out, give me an equivalent loaner while finding the needed part, fix the problem... and best of all: charge me nothing, because it was covered by the extended warranty that I took when purchasing the car three and a half years ago. My service guy was T.J., he kept me informed of what was going on with the car all along. I'm grateful to them and won't take my Nissan anywhere else. I'm a loyal customer! Thank you very much!!! read more

Mike Erdman Nissan - My 2012 Nissan Rogue! - Auto Repair Near Me - Cocoa, Florida

I have bought several cars from Erdman. Started doing business with them on Merritt Island. I have taken several friends ,who have bought cars from them. My daughter, who lives in NC, wanted a new car and asked for my help. I called my favorite salesman(no names mentioned) who is a great guy and I consider a friend. He gave me a great deal on a new car for her and she flew down to pick it up. Fast forward 1 1/2 years later.......She travels a lot and puts about 30k a year on her vehicles. She decided she wanted the next bigger SUV and wanted to trade in and get something a little bigger. She comes down to FLA, and we Go to Erdmans to Upgrade. They gave us a price on a new one and a price on her trade in. She wanted to think about it because it wasn't quite where she wanted to be on payments. Next morning, she says lets go do it. Back to Erdmans we go. This time they raised the price $2000 more, less then 24 hours later. AND, to top it off, they told her They didn't want her trade. Which , at this time, was less then 2 years old. And a clean trade in. My salesperson friend had nothing to do with this, I want to make that clear. It was all the "New" Sales manager who remains hidden behind the walls. I used to use Erdmans for my go to place. After that totally INSULTING situation, I will never go back again, not even for a free cup of coffee. I can't believe Mike Erdman allows his sales managers to treat loyal customers like we were treated. My poor sales guy was humiliated and I felt bad for him. Mike Erdman , you lost another loyal customer. read more

Totall not satisfied. Went in for my 1st free oil change and noticed they put 5W-30, instead of what the book recommends, 0W-20. When I brought it to there attention, they said that's what they use for free ones, I could bring it back, but they would have to charge me for this! read more

Went there to buy parts for my truck. They charged max price but needed the parts so I paid. When they called to say the parts were in I went down to pick them up. Instead of my parts, a salesman was waiting with keys to a new version of my truck. I told them I didnt need a new truck. Just wanted the parts. Salesman went back inside the parts dept, then came out and said they dont make parts for my truck any longer. He said I would need to trade it in for a new one. Scumbags all around read more

In November, 2020, I looked at a used car there. The car, a 2019 Honda Fit, was nice, but the price was really close (within $3,000) to what a brand new one would cost. This dealership also had a LOT of hidden costs in the final price --- about $2500 in extra "fees," and I don't mean the tax, tag, and title, either --- so Buyer Beware ! Look VERY closely at these tacked-on charges, if you decide to buy from them. Erdman also wasn't interested in budging AT ALL on the price, either. At first, the salesman, "Ed," (or "Eddie") was nice to me, probably because he thought he had me hooked, and was reeling me in. He walked off somewhere to calculate a total cost, and when he returned, he saw me checking the price of a brand new Honda Fit on my phone. I knew they were asking about $3,000 - $4,000 too much for their car, and I politely told him so, and asked him what he could do for me on the price. Maybe Ed thinks most women are stupid when it comes to buying a car, but I am not one of those women. Anyway, his attitude quickly changed after he saw me checking the price [of a new Honda Fit] . He even said to me, "I've never seen anyone do that." (I would think people are smart enough, and do this all the time, but maybe not ?) He really got his panties in a wad and started being condescending. I mean, he REALLY became a #1 a**-hole. Life is too short for me to put up with a Used Car Salesman with a 'tude. I told him as much, and walked out, and I will never return to buy a car from Erdman. I ended up buying the same make / model used car for thousands less, plus with NO HIDDEN FEES from Spacecoast Honda, located just down the road from Erdman. BTW--- Like most car dealers, Spacecoast Honda is nice to you while you are looking to buy, but has LOUSY customer service, after the sale. Car dealerships are known to be a pit of vipers, anyway. But at least their used car prices are much better than at Erdman. (Read my review of Spacecoast Honda.) read more

We bought a used Chevrolet Trailblazer from Erdman 2 years ago. We brought our son there because of the quality and attention to safety details Erdman has when selling used vehicles. This truck had only one owner and was maintained impeccably. This would be the 8th vehicle my family purchased from Erdman. My son, Trevor, had front bumper damage due to someone backing into his truck. He took his truck to Erdman for the body repair. They removed the front bumper, repaired it and replaced it. Trevor picked up his truck at 7:30 pm on October 2, 2017. He took his niece and myself to get ice cream at Dairy Queen, we hung out with us at the house, he kissed us good bye and headed home about 9:30 pm. At 10:20 pm my son lost control of his truck and slid head on into a tree. At 11:02 pm in the ER where he was airlifted, my son, a healthy 24 year old, was pronounced dead. He died as a result of blunt impact to torso that caused lacerations of his liver and spleen, and hemoperitoneum. All fatal injuries that a driver's side front air bag would have buffered. His truck is equipped with driver side and passenger airbags which did not deploy on impact. When the truck was brought in for repairs on his front bumper due to an impact, the mechanic should have checked the integrity of his supplemental restraint system. I can't find anywhere on the repair report where the SRS airbag module was checked, repaired, or reset. THIS IS A PROBLEM! A thorough check of the SRS is a basic part of accident repair. Obviously this needed to be performed, and was not. Shame on Erdman for Not Insuring that Your Mechanic Runs the PROPER SAFETY TESTS before you put your Customer Behind the Wheel! Please help make sure this horrible oversight does not happen to someone else. I guess we will just have to wait and see if there are other bumper repair 'oversights' on the road. Unfortunately, my family learned it the hardest way possible. read more

These guys are crooks. In addition to the $795 dealer fee, they add a $2000 "ADM" (additional dealer markup). When other dealers are practically giving away the 2018's these guys are adding $2895 to the MSRP. What a bunch of crooks read more

I wish I could give it zero stars. I saw a car online and contacted them to find out if the car was available and if it was the price listed online. They told me the online price was incorrect and that it would be fix. Days later the price is bot fixed and they wont give me the price listed. They said it's a clerical error and that it happens. They won't even give me a better deal on a car then what they would give anyone off the street. Will never do business with them. read more

I recently purchased a Nissan Titan pick up from Mike Erdman Nissan and the sales team (Joe and Gary) worked hard to understand my side and to represent me in finding that sweet spot! I really appreciate the friendly customer service and that everyone that I have worked with at Erdman Nissan (TJ and Billy, many thanks for your service over the many years!) has taken the time to get to know me and my needs on a personal basis which makes me feel special! I recommend that you give Erdman Nissan a try as their combination of a great price and great service created optimum value for me and hopefully will for you too! read more

Made an appointment to get an oil change. After almost 45 minutes past my appointment and my car hadn't moved, I went to the rep and said I need to leave as they cannot honor their commitments. He said fine your keys are in the car and you are free to go somewhere else. Thanks. Way to show that Mr. Mike Erdman doesn't need business; and clearly doesn't give a crap about people. read more

This dealer has a tendency to pull the spot delivery scam. They will send you away with a new car (what they make you believe is YOUR new car) then they will call you stating the financing fell through. It's best to line up your own financing, and beware that they may encourage you to finance through the dealer as they will tell you it's a better rate, do not do this. They will ask you to return the car and at that time they will tell you that you can get financed at a higher interest rate. The best thing you can do if this happens to you is make contact with the lender they stated would be buying the loan from the dealership. I am a seasoned car buyer and had never heard of this (as I generally deal with legit companies) so I got fooled at the sales desk, and I am angry at myself for it. Don't fall victim to this, it's a complicated process that I for one will win. But many get screwed by lack of knowledge. Do your research! And DO NOT BUY AT MIKE ERDMAN DEALERSHIPS read more

Typical slimy car salesman stuff here. As soon as I got out of my truck the salesman was attached at the hip. I found something I liked and we immediately went to the paperwork. I mentioned that down payment and all the details were contingent on what my trade in was valued. The guy came back with a magical number including "rebates" and almost refused to tell me what they would give me for my truck. I was finally able to determine the trade in amount when the "finance manager" walked over (who incidentally was a really nice guy and felt bad that he was dragged into the magical number scheme). When I realized they were low balling me I decided to walk. Oh and I should mention, the salesman made my girlfriend feel incredibly uncomfortable. I mean the guy would literally stare at her when she stretched or yawned. It was incredibly creepy. My girlfriend could not wait to leave but then again neither could I! read more

The body shop manager John Ball has more stories than a kids fiction book. Three months to make accident repairs and they did not completely do the job. They were paid in full two weeks after the accident by the insurance company. Top management made promises and never followed through on any of them. If you have an accident take your vehicle some place else. These people do not know the words Honesty, Promises, and Commitment. They are terrible. read more

My husband and I went here a few weeks ago to look at vehicles and it was complete chaos! The initial salesman that we dealt with couldn't have been there more than a week, it seemed as though he was not sure on a lot of things. He got a little bit of information from us, then we found a vehicle that we were really interested in. We did not financially qualify for that vehicle, but we did qualify for a model below. At this point, we were told that we were approved, not only from the salesman but from the finance manager as well. We told them how much we were going to put down as a down payment and they told us how much the monthly payments would be. I then told them that we would not be able to put the down payment down until the following week (5 days later), they told me all I needed to do was give them a check for $250 to hold the vehicle so they could not sell it from underneath us, that they would not cash it, it would go towards the down payment. Three days later they cash the check and my bank account goes negative. I call and am reassured that the $250 will still be applied to the down payment. We set up a day and time to pick up the vehicle. We get there, I fill out and sign all of the paperwork and received the owners manuals that come with the vehicle, only to THEN be told by one of the business managers that he needed to run my credit, which I thought no big deal, they took the vehicle back to have it cleaned out and washed. After two hours of sitting there and waiting, the business manager informs me that I have fraud (an open dispute) on my credit report and that I needed to contact Equifax to have my phone number attached to the account in question. He also tells me that I should probably defer my student loans. So we leave, considering it was 8 at night, I call Equifax the next morning and take care of that issue, I also defer the student loans. I call the business manager back, no response. I call him again the following day, no response. I even received a phone call from the original salesman asking when we were coming back in to get the vehicle. To this day I have yet to receive a phone call back. I did, however, receive numerous hard inquiries on my credit report. Long story short, this place will do whatever they can to try to screw you into believing you will be walking away with a vehicle. Not only did they waste our time on three separate occasions, I never got my $250 back. read more

Came in on a busy morning, nearly waited over 3 hrs to have my car reprogrammed, and to tell me i needed 2 oxygen sensors replaced. Was charged $130 to reprogram the computer....Was quoted another $800 to replace the oxygen sensors. Had to decline the work...just over priced. read more

Went there to look at a car that we saw online. We called the night before and were assured that it was still there and confirmed the price. When we showed up the next morning, the car had been "sold last night" and the price for an identical car was more than $3000 over what we had confirmed over the phone. - We still stayed around and entertained the idea of still getting a car there, but while weighing our options and considering the deal, the sales manager was rude and pressuring and eventually got mad at my wife for thinking whether or not she wanted the deal he had been working on. He threw his paperwork on the desk and got up angry and said "forget it, you're not serious, I could have gone home by now" - We were only there for about an hour and most of that time was taking a test drive. I would not recommend this dealership. On the way out the other manager behind the desk was yelling at us and accusing us of "pointing at him" - whatever that means. read more

Bought a new Nissan Altima offered free first oil change made appt for 1130 am checked in at 11am waited till 1230pm in waiting room asked clerk when my car would be ready she checked and said in 20 mins. At 1:00 pm no car so I got up went outdoors and saw my car on East side of service center asked clerk is that the finished area he said no that's the waiting area found out my car had not even gone in yet told the Lady I had to go back to work and needed my car and paperwork I had filled out she gave me my car but told me she was unable to return my paperwork she then told me she could rebook me for a later appt guess if I rebooked? guess if I will take it back and get my $19.95 oil change ? read more

I took my car to Mike Erdman to do some work on my vehicle and I walked around my car with a service advisor to verify there was no damage on my vehicle when I picked up my car we noticed a crack on the front bumper and grease marks all over the hood when they just told me they detailed my vehicle and also they charge overcharged me on the service work and they offered me a bottle of touch up paint to repair crack on my bumper read more

Gary Miracle was a great help in locating the 2016 Toyota Highlander V6 AWD Limited Platinum in Nautical Blue with Ash interior. It was a rather difficult sale for him because I had very clear specifics about the make, model, colors, options and price that I required for my new vehicle and was not willing to compromise any of it. Gary successfully located and ordered the exact vehicle and had all the required options installed, and met me at the price point I wanted. The delivery of the new vehicle was flawless and unusually stress-free. I can only surmise that the deal went so smoothly due to Gary's insistence on meeting or exceeding all of my expectations. Thank you again for all of Gary's help. Jim A. read more

What a pleasant experience purchasing my new Note from Mike Erdman Nissan was ! I have purchased a number of new and used vehicles and have never bben treated with such courtesy. From the manager, the finance officer and most especially my salesman, Carlton Blake,everyone truly acted like they were there to serve my best wishes and needs. From start to finish it took less than 2 hours. Absolutely incredible service. I hope to be able to purchase from them again in the future when the time comes. Virginia M. read more

THE BEST. My wife and I went to a Toyota dealer in Melbourne where we bought our first car. (Only if I new about Mike Erdmans Dealer) We went back to buy our 2nd car a Rad4 and they gave us a crazy price, " we said we are a repeat customer" sorry that's the best we can do. I said to my wife lets go , and thanks for your help.That evening I checked online and found Mike Erdman I said to my wife lets go check out this place. We arrived and meet Robert Shoff what a guy. Robert Shoff made it happen, gave us more for our used car and ask us how much are you looking to pay, ( he said don't think of saying $400 because its noting going to happen!!! my wife and I LOL) so we gave him a low ball park figure, so he went back to the computer and made it happen.My wife and I were surprise almost $50 cheaper then the other place. WE TOOK THE CAR. Robert Shoff made it very easy for us. Robert you are the man. PS: GO SEE Robert Shoff HE CAN MAKE IT HAPPEN. :-))) Thanks Again, Sabino & Liz read more

Great prices and fantastic customer service. I currently live in Orlando but raised in Brevard county. Both my parents and husband's family have purchased their vehicles from Mike Erdman the past 20 years and knew that if I purchased a Toyota or Nissan it would be from them. Orlando just doesn't give the service or support like Merritt Island. Loved the Rogue and was secretly happy my husband didn't fit into a Rav4 (6'3"). My mom has worked with Harry Moore for years so I knew I would be in excellent hands. I gave him the specs of the vehicle I wanted and the very first car he showed me had EVERYTHING I asked for. Got an excellent price, financing was an easy process and they had me out the door and driving back to Orlando in my new car in no time. Definitely recommend! read more

Joe Hernandez & Boomer were awesome to work with. Eeverything was quick and stress free. It was a great customer experience with lots of laughing too. I would refer everyone I know to go and see them. No haggling, no stress and excellent customer service. read more

Complaint Description: My car had been sitting in the body shop since 12/18/2015. Have been promised a number of things and nothing but broken promises. I was involved in an accident back on 11/23/2015. I took my car to several body shops wanting an estimate; every company besides Mike Erdman gave me a written estimate and let me decide whether i wanted to do business with them. I called Mike Erdman and stated I wanted an estimate done, they said the soonest they could do it was 12/18/2015 at 1:30pm. So I asked why I could not just bring my car in and them do a estimate right then, Theresa stated they do not do that. So I brought my car in on 12/18/2015 at 1:06pm and stated I had an appointment to get an estimate. They printed a paper which stated that I request a written estimate and my total would not exceed $0. I told john that my hybrid battery light was on. And they told me I had to sign the power of attorney. I randomly went and checked my car every week and got frustrated on 1/8/2016 when I noticed nothing had been done to my car except they open the back door where my car was hit. So I called and left a message for John Ball. I did not receive a call so I called the insurance company to see if there was a problem and the lady was very upset that the car had not been touch and stated she was going to end my rental car because it had been there so long. So I then drove to the body shop and waited around 2 hours, finally John came out and stated he was waiting on parts and that if the insurance company would not cover the rental he personally would. So I left. Then every week I went and check on my car. On 1/27/2016 the bumper was removed and my back seats where taken out and the handle on the back door was missing and the hub cap needed to be replace. It look like a lot of work needed to be done still so I called and Left another message for John. He then called me back on 1/28/2016 at 11 something am stating that my car would be ready at 4:30pm . I called him back and was discussing payemnt. At the end he says by the way your battery light is on and it shows in our system that the car was brought in on 12/2014 and refused to put a battery in. I told him that I brought the car on 2/2015 and put a battery in. He acted as if he did not believe me and I hung up and drove down there with my receipt. I then spoke to him and a gm and said that in the beginning I told John about the battery light being on and I was worried about it being damaged in the accident. He then said he would take it to Toyota to be tested. Which I do not understand why it was not tested before. He made more promises stating that he would get it figured out and would call tomorrow with my information. John then called me the next day and told me there were 2 dead cells and it was not from the accident and he would call the battery company and get it figured out. Then Monday I called the battery company to make sure he called them and which they say he never called or left a message and I told them the truth. Well then john called and told me I better check about my rental because he was telling them the car was ready on the 28th which we began to argue because it wasn't. I then called the insurance company and spoke with Neal French who stated there was no end date on the rental and he would check into it. The next date I got a call from the rental company and Neal stating that John stated the car was ready and nothing was wrong with it; which was a lie. So they took back my rental. Then a Jay Piter got involved making promises also and has not follow through on 1. Today is the 4 day in a row where my car was promised to be ready and it is not. The battery is still bad in my car and now they want me to pay $500 more because the battery company is charging them because they feel it is Mike Erdman fault the battery is dead. I WOULD NEVER RECOMMENDED THEM TO ANYONE. IF YOU LOOK UP THERE NAME THEY HAVE A BAD REP, I WENT THERE FOR AN ESTIMATE AND INSTEAD THEY TOOK IT UPON THEMSELVES TO FIX MY CAR AND NOT DO IT RIGHT AND BRAKE MY BATTERY AND WANT ME TO PAY FOR A CAR THAT DOESN'T WORK. I DO NOT THINK SO! read more

I've been a customer for 20 years, and have purchased numerous cars and trust their service to Erdman (formerly Sutherland). I put all my trust into Vicki Finder in service and Harry Moore in sales. read more

MY 2007 Toyota Camry failed at 67,000 miles, unfortunately it was just out of warranty. I phoned both the dealership and Toyota. It was unsatisfactory in both cases. My first car was a Ford which has its first major failure at about 75,000 miles and my second was a Chevy which had its major failure at 85,000 miles. I have never purchased either again. It looks like Toyota has gone the way of the American Automobile Manufacturers and tossed the Japanese Industrial Standard out with the trash. The Korean manufacturers are offering 10 year 100,000 mile warranties. Looks like we need to steer clear of Toyota. Also my Camry dashboard is melting and sticky but it will be replace under warranty. read more

Best amenities an services at their new location. Will be coming back a whole new everything when they moved to this new location highly recommended. read more

Do NOT take your car to Mike Erdman Nissan for routine service. 2.5+ hours for a freakin oil change and tire rotation. 1 poor old lady working her butt off at the service counter while 4 lazy bums sit on their overlarge butts looking at their cell phones or gossiping. Stay away. read more