Overall, this is an average experience out…read more
The good - plenty of options on their all you can eat menu, or at least for us. Overall, the food is good, and, in our opinion, you do get what you pay for. Keep in mind that they DO charge you if you have leftover food on your table when you are done. Be mindful of that and make sure to let them know as you are finishing up, and want more, to scale down your portion size. There is a 90-minute window to eat. The servers don't really go over the menu much, so if it is your first time for all you can eat, make sure to take notice that the crab legs do come with a few different flavor options.
The bad - They started a new policy, which I understand, but do not like. If you want all you can eat, everyone who is at the table must all order it as well, or nobody can. I understand they are protecting their profits, but that has taken us away from this place on more than one occasion to eat elsewhere as some wanted it and another family members wanted to order off the main menu. Also, service can be extremely slow, and I am not sure if it is intentional or not, but we have complained more than once and made them extend our time. Last time we went, they set our first order of food down on the table and as we were eating, the waitress walked by no less then 5 times and didn't bother to ask if we wanted anything else. Then, magically, when our food was gone, we could not get anyone to come to the table for 15 minutes. Upon ordering our next round, it took another 20 more minutes for the food to arrive. They are sticklers about the 90-minute time frame, and we explained that twice this has happened and 60 minutes of our 90 minutes was wasted waiting on a server and then the food took forever. They allowed us one more round of food, which we appreciated and thought was fair. We start a stopwatch now and if we feel things are going slow, we address that with the server and sometimes put in a new order when the food is being dropped off.
Overall, we are pleased to come here a few times a year. We only get all you can eat and usually are happy when we leave. The food is inconsistent as we do get the lobster tail with all you can eat, and it is usually overcooked and can chew like rubber, but still has good flavor. The crab legs sometimes come out waterlogged with salt, but most times piping hot. This is your typical "average" 3-star restaurant. If you are prepared to spend the money for all you can eat, you will leave satisfied and full, but never will you think "I wish I could come here every week". I have not ordered specific entrees off the regular menu so I cannot speak on portion size or quality of the food by ordering that way. Staff is always pleasant, but you do need to get on them if they are slacking.