Seldom would you ever consider it a pleasure to buy a vehicle, but that's how I would describe my experience at Miller. To set the backdrop, we had just gotten the news that our reliable, paid-off minivan was totaled, so my mindset was not necessarily cheery. My search of local listings for similar vans led me to a recent trade-in at Millers, which was about a 70-80 minute drive from my house. On top of that, it was a brand new listing with just a description and no pictures. I wouldn't have made the trip, but like you, I checked their ratings and reviews on Yelp, and they were glowing. The van matched our criteria, so I made a call. Kaitlyn answered the phone. She confirmed that the van listing was valid, but needed to investigate its status and call me back. That was the first test, and they passed with flying colors. About 20 minutes later, she called stating it was available. She apologized for the long wait, explaining that it was in the Subaru garage getting detailed so she had trouble finding it. I told her we'd like to come see it and she set up the appointment. We (yep, my wife, 3 kids and me) all journeyed out. We were met at the door by DJ, our salesman who was young, friendly, smart and not pushy in any way. I gave him my bottom line where I wanted to be, tax, tags and out the door. He quickly went back to his manager, came back with a counter, to which I made my own counter and we struck a deal. This was, mind you, a van that was already very fairly priced. The rest of the transaction was just as painless. We set our kids up with a movie in their new playroom in their beautiful new showroom, and went to work signing papers with Jared, the Sales Manager. Total time of the transaction was probably 1.5 hours, a large portion of which was me working through the insurance transfer. We drove away with an ideal vehicle, detailed fabulously, priced perfectly, and feeling that we just had a human interaction and not just a sales transaction. I would highly recommend Miller to anyone in the market for a new or used vehicle. read more

My husband and I bought a subaru crosstrek at Miller last Saturday. We are former subaru owners and rather loyal to the brand, but considered other makes and models. We acquired quotes through Truecar. Immediately thereafter, dealerships started calling me (which isn't good for me during a work day). They all sent emails as well, but Miller's was the only email that was personalized to my inquiry about imprezas and crosstreks (thanks to Jess S.). I sent inquiries for out the door pricing and inventory re the package we wanted (premium edition, no moon roof) to each of the dealerships that emailed me, saying we know exactly what we want and if the price is right we will stop by the next day to purchase. Jess at Miller was the ONLY one who got back to me, and she did so quickly and with OTD pricing and let me know what colors of the cars they had in stock that were equipped with the package we were looking for. When we arrived, John Poster assisted us (Jess S. apparently works with only Internet inquires and such, which was totally fine). John was great. Not pushy at all. Showed us different models of the impreza and crosstrek. We test drove the impreza (for a really long time...over rough, torn up roads, too) but chose the crosstrek instead (as we had the original model crosstrek, and loved it). We ended up paying a couple thousand less than we did a couple years ago for a crosstrek that we had bought at Reedman-Toll, but for a newer model with some protective detailing on the doors and HD Radio and backup camera (which are now standard in all subarus). John didn't rush us one bit. He waited patiently with us when we found out our insurer dated our policy incorrectly. Told us about an upcoming beer and food truck festival at the shore. Talked music with us. He was great the whole time! We don't plan on buying another car for 10 years (because we bought a subaru and they hold up.....which is why we bought one) but when we do we will mot likely go back to Miller because it was the most pleasant car buying experience we have ever had. read more

I took my 2013 Tribeca to the shop for a p0014 trouble code which I diagnosed with my code tool. I got a call back the next day saying there were no codes that matched mine, in fact they got codes that did not match my vehicle (turbo wastegate codes). They cleared the codes and said it was fine. $90 for the diag. As soon as I drove off the lot, the light came back so I brought it back in. Immediately the technician told me I need a new cam gear $1300! I'm sorry but you can't make that diagnosis with a Snap-On code tool without doing a bunch of other tests. I reluctantly agreed to the job thinking they'd must have seen this before. A week later, they call and say the car is done. As soon as I drive off the lot, light came back on. I bring it back and another week goes by and they call. Saying it was a bad oil control valve. No charge. But I just paid $1300 for a mis-diag, and now you replace a $100 part and maybe an hour labor on top? I asked for a refund of the difference and William refused, saying "we fixed your car". Then I said "but you replaced a cam gear for no reason." He said, "oh no, it needed that also". Come on guys! I worked for an auto service retail company for 30 years and this is the oldest scam in the book. Not to mention having my car for two weeks with 2 come-backs. I called the general manager and left a message. The next business day she called back and I gave her the situation, only to get a call a few hours later from the service director, who strong-armed the conversation and agreed with his service manager, of course. Instead of arguing, I simply hung up on him rejecting his $85 refund. The next day he called back to sweeten the deal with a complimentary auto detail and refused a refund of the difference of the two repairs. He then suggested I take it up with Subaru or America. read more

Unlike most automobile dealer service departments Miller Subaru completes and/or recommends ONLY the service required for my vehicles. Tested and proven several times. Other Subaru Dealers tell me I'll "need new brakes before the next oil change". Or "your tires should be replaced while your here today". They seem be using mileage as a gauge. Miller uses no such tactics. Instead they complete an actual measurement of the brake pads and tires and share those measurements with me. They recommend replacement ONLY when needed. In a recent experience I have gone an additional 2 oil changes, or 10,000 miles, and still driving on tires and brakes that another dealer told me needed replacement in 3 to 5 thousand miles. Cabin airfilters....same deal. One dealer replaces ever 2 oil changes (and have actually showed me someone elses filter to convince me). Same dealer replaced wiper blades with the wrong size. Miller inspects the filters per the Subaru maintenence schedule and recommends new only when actually needed. It is a difficult economy and I understand other dealers service writers are trying to "make their numbers" and keep their jobs. But with the 3 Subarus that I maintain this approach is costly to me. The business practice is clearly driven by policy and compensation structure and not by the service writers themselves. Miller has somehow struck an unusual balance in this area. Based on the volume of service business I observe at each visit it's obviously working for them. Counterpoint. ...does it hurt to replace tires, brakes and filters earlier than necessary? Certainly not! However, if you keep your vehicles longer than one tire/brake change as I do (60 to 70 thousand miles until the second change) the added cost is surprisingly high. One extra change at a $1,000+ for 3 vehicles adds up pretty quickly. read more

I brought my car in to Miller Subaru on 7/29/15 due to an issue with the car sputtering out/dying when slowing to a stop. After doing some research online, there are similar customer complaints for this problem which point to the torque converter (if you do a Google search on the issue, it points you to www.subaruoutback.com - check the threads for an explanation). I notified the dealership about this possible issue and to have them check it out (along with everything else just to rule out all possibilities). They had never heard of the issue but would diagnosis the problem regardless. The culprit was the torque converter and the estimate I was given to replace this part was about $1,400 (the converter is under the transmission, so most of the cost was due to labor to take everything out). I spoke to the service manager and asked if there was anything he could do cost-wise to bring this number down (I just had all brakes and timing belt replaced recently - not cheap). He said he would look into it. I was charged about $60 for the car diagnosis, which would be deducted from the overall bill. They also ordered the part and asked me to bring the car back 2 days later. When I returned, Customer Service said that they spoke with Subaru directly about my car issue. To make things right, Subaru would allow Miller to only charge me $100 total for the replacement part and labor. That's right - $100. Needless to say, I couldn't thank them enough for their follow-through and understanding of my situation. So a big THANK YOU to Miller Subaru's customer service for doing this research and saving me $1,300. read more

This is the 4th time I've received the email to review Miller Subaru's service. You really want my review, here it is: I have TRIED to like Miller. I tried to buy a car there 2 different times. The SALES dept was terrible. I have excellent credit. The salesman didn't even go over the car with me. Didn't go for a test drive with me. When I got back he asked if I had any questions. I said, "YES! I have SO many questions! Starting with colors." Well they couldn't get me a red car for 3 weeks." I went to Cherry Hill Subaru the following day and got the color and a better deal. Miller is less than a mile away from my home, so I wanted to like them. Then about 6 months of owning my 2016 Outback that I bought from Cherry Hill, I got into an accident where I was rear-ended. Now I'll review their SERVICE: I asked to have it towed to Miller, because I knew they had a body shop at their location and it was so close to home. They didn't tell me, but they moved my car to another body shop down the road, a week later (so my insurance adjuster was delayed as well). I kept calling and asking how the progress was, they kept telling me it'd be another day until they knew how bad the damage was. Each day it was another excuse. Finally my insurance company told me to find out where my car was because it wasn't at Miller! I was appalled. After almost 2 weeks, my car ended up getting totaled. I bought another Subaru Outback... but it wasn't from MILLER! Go to CHERRY HILL SUBARU. Their sales and service are the best! read more

I had an awful experience with this dealership recently. They replaced the airbag as part of the recall and when I picked up my car, my Sirius radio had not been reconnected correctly and turns on and off when I hit the brake or a bump. Also, the knob to adjust my side mirrors was completely pushed into the dash. Very sloppy workmanship. A few days later, after not driving the car for a few days - it completely died and I had to get towed back to the dealership. They called me later that day to say it was fixed - I picked it up and it died again on the way home and I had to get towed AGAIN. Guess they forgot to test drive it before releasing? They did make the correct repair the second time around and did not charge me, and they fixed my mirror knob, however Sirius still isn't working correctly and I mentioned that twice to them. I have never had a bad experience with this dealership until now. I think they were very lax in taking care of my car and I will definitely have to think about taking my car there again EVER. Not sure what to do about my professionally installed Sirius, that they screwed up. Not a happy camper. read more

This service department deserves every star it receives and then some. I was a Subaru owner for 28 years, and for 25 of them, I took my car here. Always professional, always honest, and always treated me very well. Sadly my Forester was in an accident that totaled it, and I took on my husband's vehicle so he could get a truck. Two years later, I recently test drove some Subaru's but honestly found the Nissan Rogue a better choice this time in a couple areas, particularly comfort, and financing. A small issue developed and I took my car to their service department (not the one in Lumberton) and it was NOT the same. When the mechanic came out saying he couldn't find the problem after I explained what was happening, it took a call from my husband to get them to take it seriously. They were not nearly as professional or courteous as Will and Dan are. My biggest regret in not purchasing another Subaru is the fact I can't take my car to their service center. The Subaru Service department here really is the very best, and if you bring your car in, know you really are an important customer and will be treated that way. read more

After over 40 years of buying and leasing cars, I can honestly say that MILLER SUBARU is the "BEST" dealership I have ever done business with!! It was well worth the 65 mile drive from Staten Island, NY to the MILLER SUBARU dealership to lease our 2014 Legacy. From my first conversation with Jessica Sansoni, Internet Sales Rep, to the many conversations with John Godoy, Sales and Leasing Representative, and including Carl Savage, Sales Manager, who completed the financing, the entire experience was completely enjoyable! The personnel at Miller Subaru are very friendly and courteous, completely honest, totally trustworthy and most importantly, extremely knowledgeable of the Subaru vehicle. I can truly understand why this family-owned dealership has been in business for over 100 years (since 1912). I would highly recommend MILLER SUBARU to my family and friends, and anyone reading this review. Oh, and by the way, after calling other Subaru dealerships from Hicksville, Long Island to Pennsylvania and Maryland, I received the best price from Miller Subaru! Best dealership ever - WHAT A GREAT EXPERIENCE!!!! read more

Usually, buying or leasing a new or used car is as thrilling as a colonoscopy. So when viewing the reviews of the other Subaru dealers in my area, I choose Miller since the other dealers reviews were not so hot. It was a great choice on my part since my experience of leasing my first car at Miller was extremely pleasant and stress free. First, I got a great price online from Taylor their internet guy. He saved me $1700 off list. Then I went to Miller the next day and my salesman Jay took me for a test drive and deftly walked me through all the features of my new Impreza. Plus he honored the written quote I got from Taylor. No double talk, no " I've got to run it past my manager" or other shady sales rep con games. From the test drive to signing papers with their gracious and helpful finance gal Rose, it was all done in 3 relaxing hours. Doing business with Miller was the most pleasurable car buying experience I've ever had. In fact, it was such a positive experience that if I lived 200 or 300 miles away , I would stay over night in a motel just to buy another car here. . . read more

Last Saturday Miller's service department saved our vacation. We were on the NJ turnpike on the way from MD to New England when we heard a bang under the hood of our 2017 Forester. By the time it was towed to Miller Subaru, all the oil had drained out and the tow drivers said we'd probably need a new engine. The service department was closing and the last car was on its way out, but that didn't stop Bill and Eli from helping us. They said they'd call us early on Monday after a mechanic checked out the Forester. The nearest rental car that was open was in Philadelphia, so Bill got us a loaner (a Legacy, which was great) and sent us on our way. We were prepared for some bad news when Eli called on Monday, but were thrilled to hear that the problem was with the oil drain plug due to a mistake at the previous servicing. My husband and I were impressed with the professionalism and honesty of the service department, and the bill was very reasonable. Thanks to Bill Poinsett, Eli Littlewood and Rich Gigger, the tech, for going above and beyond! read more

PHENOMENAL car buying experience!! Beat the best offer by over $1,000 with no games or pressure tactics!! I bought a new 2018 Subaru Outback from Miller Subaru. I used the Consumer Reports car buying service--it asks several local dealerships to give you their lowest price offer, no negotiations required. I then called Miller, and OVER THE PHONE, they quoted a price $1000 lower than the best CR offer (!!!). I thought surely there has to be a catch? These are used car salesmen I'm dealing with, after all. Nope. The price never changed, no "I'll have to check with my manager...." Didn't try to sell me any extra options. No hidden catches. They did try a soft sell on the extended warranty, but I have no problem saying no. 0.0% financing was approved in less than 30 minutes and I was out the door in under 2 hours. Still can't believe I was able buy a car at an awesome price without feeling taken advantage of. read more

Great service. Awesome sales person. The person that helped me was Jay Farlin ask for him! I was able to get the car that I wanted with in a few days instead of waiting 10-12 weeks if I would have ordered it from factory as I originally planned. Great military discount!! Shopped at another dealership to compare prices and this dealership offered the greater discount! Wish this dealership was closer to home. Jay was attentive and responded to e-mails quickly. Best thing of the entire process was that I was able to open up a chat session and get pricing and dealership fees over a chat without even having to walk into the dealership. Once I did walk in Jay accepted the price I was given online with no questions asked. Transparent pricing and no hidden fees what so ever. Fee's ended up being a lot cheaper since I completed a plate transfer! Best Service ever!!! I purchased a 2016 Subaru Legacy. read more

I am on my third leased Subaru from Miller, and even though there are other Subaru dealers closer to me, I will never go anywhere but Miller. They are just the best, and they feel like family. Jay Fralin in sales is bar none top of the game - extremely accommodating, resourceful, zero pressure, and LISTENS. I never felt like I was "sold" here, I could walk in and say I want the base base model no frills and they will not try to upsell me. If I have a price or other needs I have to stick to, Jay and the entire Miller team make it work and show me several options. The lease, purchase, and financing processes are always so clearly explained. We have two small children, and I appreciate the small details like the kids' books and toys in the waiting area. Melissa runs an incredible, family-oriented team. They will always have my business. read more

I am the proud owner of 3 Subaru's presently. I have now owned 8 subaru's in total and can tell you they are the best cars out there, hands down! So i took my 2017 Legacy in for a recall and to get the Sirius radio fixed. The recall was completed, however, I noticed my Sirius radio still was having issues. I was not a happy camper and spoke to Dan Dewey. Dan was very apologetic and wanted to do whatever he could to fix the issue. I brought the car back and Dan had a loaner for me to use so his team can take their time to fix the issue. Dan stayed in contact with me as it took a few days because of a needed part. I picked up the car and the job was completed. My point on this review is no one is perfect and mistakes happen. But, it is how you handle mistakes that will separate you from the competition. Great job Dan and your team! read more

My first service on my 2015 Legacy . Made the appointment , got two reminders day before so I didn't forget. Checked in at 7:30 left the car and went to work car was done by 10:00am except for a problem with the gas filler door sticking . Miller tried to get the parts that day but the parts are on back order. I was called at 12:00 to tell me this. They placed the order for the parts and told me they would call when the part comes in. Everyone I spoke to at the dealership is honest and very professional. I have had my cars serviced here for ten years and have nothing but good thing to say about them always helpful and up front. I own a 2005 outback that I have just given to my daughter which was maintained by Miller Subaru for ten years prior to the purchase of my Legacy. read more

I purchased my new Outback in November of 2013. In the 20 months I've owned it and put 53,000 miles on it, it has been a fabulous car. Back and fourth from Lumberton to Cabo San Lucas in Baja Mexico twice, that's 8000 miles each round trip, a trip to Arizona and back, several trips to Indiana to see the grandkids and a few trips to Florida plus every day driving in south jersey and Philly. Jay Fralin my salesman was very professional, with never any pressure, and he is a pleasure to work with while purchasing a new car. Dan and the service team have done a great job servicing and maintaining my car. It's never needed anything beyond the called for maintenance. I highly recommend purchasing and servicing your Subaru from Miller Subaru. read more

I gave Miller Subaru a review on Google maps and thought I would share another great experience here. I accidentally backed up my 2013 Outback over a protruding pipe which caused the rear quarter bumper to separate at the seam. It looked nasty. Since it was my fault I didn't want to go the insurance route, so I called Subaru's customer service center to ask what body shop they recommend for the repair. Well, when they said that they have one and would give me an estimate...I was prepared to spend some big bucks to get the repair done. Are you ready for this? They fixed it for NO CHARGE! I was stunned.If they would have handed me a bill for $1,000 bucks, I would have paid it. Do you think they have earned my future business? You betcha! read more

I had a very good experience buying my new Forester. John Godoy was my sales person and he was very helpful and patient through the entire process. Everyone was friendly and low key. I didn't feel pressured. Features and benefits of the car and the warranty were explained. I would have given the dealership 5 stars but since I am new to Subaru and I plan to have my car serviced at the dealership.. I am holding back the 5th star to see how my service experience goes. As for buying a car.. it was a great experience. If you are shopping for a new car and doing the research.. part of it should be to visit Miller Subaru and see what they have to offer. Keep up the great work guys. Regards, Michael A.Vogt read more