The first car I purchased from this place was great. So naturally when it was time to trade it in I…read morewent right back for my next car. This car has been the complete opposite experience from the first. In over 30 years of driving, this has been absolutely the worst car I've ever driven - and I used to be a mechanic. The suspension is completely out of balance with huge wobbles and the car leans down on the driver side. The passenger rear is super firm, the driver rear is extremely soft. The car doesn't hold straight, bounces all over the place, and has already gone through a set of tires after only a few months of driving. It amazes me a car can be unstable at 55 mph on the interstate and have "nothing wrong with it." I even took measurements showing the passenger rear sits a couple inches higher than the entire rest of the car including the driver rear. Nothing wrong with it? Do what you want, but I'm never going back.

Fantastic experience with Paul lapadula and Marcos they took good care of me. And I did a happy 80…read moreyears of Lucas film and thank you for the traverse and Silverado brochures . Love it at Lucas

Thank you again Lucas Mopar for letting me visit yesterday and it was good seeing Andrew mcmaster…read moreand Michael causfield. They were very honest and thank you for letting me do videos.

I had an incident at this location after bringing my car in for a battery issue. When I arrived to…read morepick it up, I used the remote start to confirm the issue was fixed. The car didn't start, which immediately concerned me. When I went to find it, I discovered it was already running meaning my vehicle had been left idling for about three hours in scorching temperatures. Not only is that a waste of fuel, it's unnecessary, harmful to the vehicle, and completely irresponsible. When I approached the manager, his exact response was: "What do you want me to do?" No apology, no explanation just dismissiveness. I wasn't asking for much; a simple apology would have been enough. Even though they wasted my gas, I didn't even push for reimbursement. I later filed a complaint with someone above him, hoping for accountability, but it went unresolved. No follow-up, no acknowledgment. Because of the lack of customer service, responsibility, and respect especially after leaving my car running for hours in extreme heat they lost me as a customer. My entire family stopped servicing their vehicles there, and I was so dissatisfied I even traded my Chrysler.

Eli made the car buying process easy and stress free. He was professional, honest, and really…read morelooked out for my needs. I'd definitely recommend him to anyone looking for a car.

Highly recommend buying a car from J & S! We worked with Khader Mustafa and he was fantastic. He…read moremade the car buying process smooth, quick and simple. There was no price haggling and he streamlined the process so we were in and out quickly! Excellent service all around!

Purchased this car august of 2024. within 2 weeks my check engine light and vsc control light were…read moreon. I called and spoke to the kind lady who runs that location and was told that they would take care of it. The invoice for that was around $2,200 for how much was paid to Semraj to fix this problem. I paid $60 out of pocket. I dropped my car off at Semraj and the problem was "fixed". the next day i called Raj about the check engine light and the VSC control light coming on and he told me that because it is an old car that it would take a couple weeks for the work that was done to be registered in the system. I should have known that was bullshit, but this is my first car. i bought a 2006 Toyota Avalon under 95,000 miles to uber eats. the young man who sold me the car at route 38 auto knew what i was buying it for and why i needed it. it was agreed upon that this car would be the best fit. I made a cash offer for $6k and was told no so i did $7k and I can tell you my problem had really just begun. i brought my car back to Semraj about 5 times for this same problem (and some others like a flat tire, oil change, inspection sticker information) and each time received my car back with lights off & was told that it should be fixed right now. Any time i dropped my car off to Semraj it was early in the morning and i wouldn't get it until right before closing. Over the summer time when I tried to ask for the invoice for the work that had been done; I was told that the computer that had originally had all the documents from that time was damaged and I was unable to receive the papers and was told to come back with a lawyer. I've spent money at Semraj, GoodYear, Thielman's(the only reasonable mechanic), Midas, and local mechanics to just be ripped off because at the end of the day I WAS SOLD A LEMON!! I spent $9,005.32 on a car that was clearly not ready to be driven and was too old. The Carfax didn't even say anything was wrong with this car at purchase. Since August of 2024 i have spent over the price purchased of my car just to keep this car afloat. Now with new health conditions arising over these last couple months, I need a vehicle to take me to my doctors appointments and unfortunately November 25th my check engine light started to blink and I don't feel safe trying to go 8 minutes down the road to my doctors. What can be done?

A few years ago, my father rented a van from these great guys and crashed it into a cop car in…read moreVirginia. They were fantastic about the whole situation. Jump forward to today and I still think these guys,Craig especially, are wonderful. I purchased a 2003 Hyundai Sante Fe from them yesterday and he was beyond helpful. Gave me a great price and took care of the small problems I found with the vehicle. I recommend them for any rental or people looking for a great used car.

The search was to provide something less than $300 a month with minimal down ( knowing taxes, tags,…read moreregistration,doc fee) was something above an MSRP trying to match my Daughter's budget. We tried something used, but everything in the price point had more miles than Her trade was presenting that was just fine with 51k miles. We were helping Her build and get at least Apple carplay ! LOL... Not only did we hit the budget number for Her , we were able to reach a little more for a really nice Altima SR with premium edition in the exact color She adored. No games from Jeff and Jimmy. You can call and try to speak to someone that gives you pricing and over the phone information that doesn't required a Dentist extraction on the phone or text. What a received in a 30 second phone call was what we received. We even had to stretch around programs, rebates to make my Daughter very happy Sky Gray Pearl SR. 36 months spot on the phone and in person. After your frustrations, give Jeff a call.

I've purchased many cars over the last 35 years . No one that I know enjoys dealing with car…read moresalespeople, they have proven over time to be less than honorable and in some case flat out full of sh??! I leased a second car for my son at Mount Holly Nissan dealership for no other reason than it's easy to roll over. That's it. Not because this dealership is special or they employ super personnel there or their 24k car is better than Fords 24k car. It was just easier for me, my time is valuable. DO NOT BUY from this dealership if the DETAILS of your signed paperwork matter. This is the second time over two separate leases thaT EITHER at the signing moment /day and time something was not on paper the way it was presented , or that post delivery of the car some issue that is not and SHOULD NOT be your responsibility is now going to cost you the buyer money out of pocket. I would NOT send a friend or member of my family there if details matter to that person. My situation has still not been resolved as of March 15 2026. If they do the right thing , I'll gladly retract this review.

Update: Car fax paperwork was found and now I have proof that they messed with my odometer BEFORE…read morethat car was sold to me. Waiting for Tonya to call me for a solution before I need to reach out for legal assistance.

Thank you again for letting me visit yesterday and Mike Simon took good care of me and everything…read morewent well and he was straight forward thank you for letting me do videos on 35 years of explorer and 60 years of bronco.

They are ALWAYS so accommodating in their service department!! Between Jason, Matt & the entire…read moreteam we've had extremely pleasant experiences over the past 3 years. I would absolutely recommend them. When they tell you they're going to do something, they do. Thank you!

Chris and Charlie are great folks . They work hard to help and go above and beyond to make…read morecustomers happy. BIg dealer variety with little dealer service . BEST Car Dealer I have ever dealt with will definatelty buy frp. them again and would highly recommend them if you are looking for a car or truck that comes at a fair price and no nonsense or bs the bigger dealers have.

Lou was conscientious, respectful, earnest and diligent in the car buying process from the moment I…read morecontacted him after finding a listing for a vehicle of interest on a third-party listing service. He reached out promptly and personally to me after sending a generic inquiry about the availability of this vehicle. Connecting with Lou was easy, which I suspect is a universal experience with his agreeable personality and his steadfast focus on delivering excellent customer service. I was particularly impressed by Lou's honesty and anticipation of my concerns from the moment we first interacted in person. In transporting the vehicle from one dealership location to another, he experienced a flagrant issue with the braking performance. He addressed this promptly before I began my test drive in anticipation that I would perceive this issue, and he guaranteed that all brake rotors and pads would be replaced before leaving the lot at no cost to me. He not only permitted but encouraged an independent test drive with my wife and infant child, allowing me to install my child's car seat into the vehicle so that we could get the true feel of what it would be like as a family driving in the vehicle. When we returned, he was interested in our feedback and allowed us to ask questions without steering us toward a sale. When we had concerns about the vehicle history, he was able to help me and my wife interpret that information. When we entered the sale negotiation, Lou dealt with me fairly. Despite an unfavorable negotiation outcome from my side of the table, the deal was still worth it, and we came to an agreement of sale. Lou fulfilled his guarantee to replace all four brake rotors and pads, and he also fulfilled my request to restore function to a malfunctioning key fob. From the time I arrived to the time I left the lot with the purchased vehicle, which included two separate test drives, Q&A/discussion with Lou, working out financing and other paperwork, and having the vehicle serviced, it took about 5 hours. I was very pleased with the service Lou provided. Lou went beyond his duties to assist me with pairing my mobile phone with the Bluetooth system in the vehicle even after the sale had been finalized. He did this when he was getting ready to depart to take a late lunch at 3:00 PM. The ordeal took 20 minutes, and he never once lost focus on trying to meet my needs even after the sale was made on a trivial task of pairing my phone with the vehicle. I highly recommend speaking with Lou if you're in the market for a used car. Lou might even change your mind about the stereotypical used car salesman stereotype of which many people are skeptical. His sincerity and diligence in providing excellent customer service is noteworthy.

I drove my son and his girlfriend from New York to this dealership to sell their 2022 Acura ILX and…read morethe entire deal from the point we walked in the door until the paperwork was completed took less than an hour. It was hassle free and professional with kindness and hospitality sprinkled along the way by our sales associate, Michael Henderson, and his colleagues who offered us beverages all throughout the experience. The quote we received a month prior to the sell held once we arrived onsite. Although we thought we'd have to haggle for a fair and decent price that was not the case. They don't play games here. They are true to their word. The price quoted to us in May was the price we received for the sale of the car two months later in July. I must say Michael Henderson asked all the right questions and requested the appropriate paperwork for the car prior to the sale to ensure we were given a fair price for our vehicle. He asked the make, model, year, color, mileage, VIN #, condition, a picture of all sides of the car as well as the interior, when and where the car was purchased and registered, and if we possessed the registration and title of the vehicle before quoting us a price. I'm sure this had everything to do with the accuracy of the quote. We are pleased customers and while I usually purchase my cars from Enterprise, I will give this place a try the next time I am in the market for a car.

If the car being dirty wasn't enough, the battery was bad, and the rear brakes were bad after being…read moretold they had been done.

My daughter stopped in to get air in the tire - William was as nasty as they come.. rude and acting…read moreas if he didn't want to assist.. I stopped in today to speak to william but he was with a customer and i stood in line 10-12 mintes and he never acknowledged that I was waiting .. Maybe it's the people of color that's the issue for william.. I will make a complaint.. anyway.

Save yourself and get work done anywhere but here. I bought a Groupon for this place and they told…read moreme after they did the oil change that they don't accept it. I had to pay for the Groupon and then pay for the oil change. They didn't even fill up my windshield water fluid. The manager told me she would mail me a gift card for another oil change and she never did.