From the start to finish, StorQuest (tower rd) and was great!…read more I felt like the prices were reasonable and I always was able to get my questions answered. You receive longer periods of storage access when you do automatic bill pay. Overall a great experience.

Two months after moving in, I got a notice of a price increase of 30 PERCENT! I did not have any…read morepromotional offers or prices when I moved in and their prices were not much different than anyone else. I called the corporate office in Santa Monica and they told me it's "market conditions ". Inflation is at 3 percent as of right now, so this is just PRICE GOUGING because they think they can get away with it! Moving my stuff out as soon as possible!

I had a great experience renting a uhaul truck from this location…read more I booked and did all of the prework on the website which went fairly well. When I arrived to pick up the uhaul, they already had it running due to the ice and snowy weather which I greatly appreciated. Great service!

picked up a U-Haul in atria aurora Colorado at sunny gas station and talk about a unsafe vehicle…read morehere...seat belts cut in half in side pure filth

Secure and clean location and friendly and professional staff...Great overall experience thanks…read moreJairo!

Very satisfied with the customer service and price. Barry and Perry were both very helpful and all…read morearound good guys. They are definitely customer oriented and keep an eye on things quite well there. I highly recommend them.

The fellow that helped me, Chris Lewis, went above and beyond. I was actually kinda shocked. When…read moresome guy came in with a chip on his shoulder and interrupted my transaction, Chris handled it in the most courteous and professional manner. The man left with a smile on his face. Chris also went out of his way to help me with things totally unrelated to storage, offering up numbers and locations of great places to buy house items. Moving to Aurora is gonna be a breeze now. Thanks!

My husband and I came in about a year ago to open up a storage unit. Ron Clark was very helpful,…read moremaking sure we were taken care of with the right unit. He showed us a few different options before we made a selection. Ever since we opened a unit, we've had noting but excellent service from Ron. We do not live very close to this location, but have chosen to continue coming here because of his excellent customer service.

If I could leave a zero star review, I would. Made all my payments. Then scheduled my move out, and…read moremoved out of my unit. I've since moved away, but these people continue to call me and ask for money because I left one of their generic locks on the unit. They pretend that they don't have the means to remove it, while also pretending that I haven't moved out of the unit. They continue to harass me for money, while threatening to sell the contents of my unit, even though there's nothing in there because I moved out lol. Unprofessional amateurs.

I havehad several storage units in my past and this location has been the worst experience. Im all…read morefor increasing prices if it is to increase the value but that is not the case here. They increase prices for no reason. I went from paying less tahn 100/month to over 160/month. I've been trying to move my stuff since Dec 15th and cant get all my stuff out because the elevator is broken and wont be fixed until FEB. So basically my stuff is being held hostage and they are threating me with collections to pay the bill but I cant get my appliances out the unit. This place is RAGGEDY AND FILTHY, the bathroom is DISGUSTING, trash all over the place, the carts are never available, and I believe people are living there. There is no reason for rate increases if you aren't taking care of the property. I've been waiting on the propertymanager to call but all I got was collection calls. Even their insurance provider is TRASH. My unit was burgularized in Oct and my claim still isnt processed. YEP, my unit was broken into and trashed and their response was to increase my rate. Got to love customer service. Please DO NOT waste your time and money at this location. It hasnt done nothing but cost me money

Fix the drains here. Call people back let them know that you are fixing the problem. Not that you…read morecan't rush your vendors to fix the flooding problem of the backed up drains on entire property is a quote from Lila the district trainer because the district manager Kelly Cyr didn't have time for me at all. Her Linkedin account has a quote the most respectful thing you can do is listen to a person. Complained to corporate a month ago. When it rains it floods. Water up to your knee where the drains are. 50 units each direction are inaccessible every time it rains. Every row even across the back row the manholes are underwater. Have video of power cords going down into the drains underwater so they are aware it's an ongoing problem. Don't get me started on the idiots who drive through there after the rain. Water waves going high as the roof. The owner doesn't reach out to you. It's a shame we pay their insurance policy or use our own to store things here or you can't get a unit. Pay your rent pay your insurance and best of luck with a claim. Told Lila if my stuff is damaged I will take legal action. Her reply "Do what ya have to do" provide a safe secure storage facility all around. Do what ya say. This has been a problem for at least 7-9 months is what I was told. So if you store here check your unit. If it hasn't flooded by the clogged drains it has flooded by the people driving thru making big waves. Honestly I'm not the type of person to post negative things. I'm a very respectful person but Disrespect of my household items and my personal self and hundreds of others at this facility I will speak up for them. Ty and Autumn are excellent employees going above and beyond with everything I'm sure struggling to do their own jobs when the bad weather comes in and floods. I will post flood pics but I'm certain they will be removed like the others I posted on the actual site for this location. It's going to rain all week. June 2nd to the 6th 2025. Don't believe my review stop by and see the drain problem for yourself. I will gladly remove all the negative feedback left once you address the problem. Reach out to people when they have questions or concerns. It took 4 days to here from Lila the district trainer. These pics are 2 days after the rain had stopped just last week. It is much worse and deeper during the storms. Water is 6 inches on the sides where the units are and at least 14 inches at the center where the drain is.

Update: I was contacted by Kelly, the District Manager, and she was tremendously nice and…read moresympathetic to my issue. She connected me to another location. The manager of the new location called, was reassuring and absolutely wonderful. I will update again once I actually sign the lease. Made an online reservation yesterday 9/29 and the reservation stated that the reservation was good until 10/13. Received a call from the "store manager" the next day and asked if I wanted to see the unit. I agreed that that would be a good idea since I've never rented a storage unit before and we scheduled for the same day. I couldn't make the tour and was told by the "store manager" that they don't adhere to the reservation date as stated and the "store manager" has the final say on the date you have to sign, so I HAD to rent by the next day. Obviously, there are too many options available around town to be bullied into a storage rental by a "store manager", but she was COMPLETELY  rude in the process like she was doing me a favor by accepting my money.

CubeSmart at 50 S. Havana was a nightmare. The old owners were very nice and considerate, but new…read morepeople took over including a new manager who was rumored to be breaking into storage units. My dealings with him were criminal.... He raised my rent without giving me any notice, and he was basically trying to extort money from me. When I tried to move out before the end of the month, he actually tried to prevent me from removing my things and threatened to have me arrested ‼. finally, I said let's get the police here... we are on the video camera. I called the corporate office and I complained about him and this was probably six months ago. They did nothing. It's a good idea to read reviews carefully. Ask how long the manager has been there. Ask how long the company has owned the place. They have to give you so much notice to raise the rent and it has to be at least a month prior to raising it and it might be 60 days, if you don't like the raise, you can move out and move someplace else. But this manager was trying to charge me almost twice as much as what other places were charging. It was a horrible experience and it was a terrible waste of money. But the worst thing was that he tried to prevent me from moving my stuff out, even though I paid for the unit. So what you read about this place at 50 S. Havana is true unless they've changed but if you have a manager there that... his first name starts with a T do not stay there do not move your things there; you will regret it if I could give it zero stars I would, but unfortunately, I can't so I give it the lowest rating possible they had multiple break-ins there and my unit was broken into and most of what was viable was stolen all that they didn't fix the door.

The property manager concerns are selective concerns regarding consumers like my self who might…read moreaddress specific things regarding Cube Smart. The management concerns is only to do their job (by the book.) When I had previously addressed a concern, I had the confidence at the time that the staff/manager were reliable to handle the concerns. The response was, my hands are tied, I have no control over any of that. Being a property manager has a higher standard of responsibility. However the manager at this location didn't take on the responsibility to handle the concerns. I highly don't recommend this location based off of these past experiences. When it comes to storage, there's a lot of personal & expensive items that would take a high standard of responsibility.