Mr. Kenny, at the Roswell location has been so helpful with our purchase. We will be back to…read moreutilize their services in the future, as they made our experience with a big purchase seamless.

I had a fantastic experience when purchasing my vehicle. Kenny was very helpful and personable.read more

I recently visited your dealership and had the pleasure of working with consultant Andrei. I want…read moreto express my gratitude for his high level of professionalism and excellent service. Andrei was very attentive to my requests and helped me find the perfect car. His knowledge of the products and willingness to answer all my questions made the car selection process easy and enjoyable. Thank you very much, Andrei, for your excellent work! Sincerely, Yana

I had a very upsetting experience with Oceans Mazda, located at 11185 Alpharetta Highway, Roswell,…read moreGA, on May 5, 2025. I visited the dealership to look at a Subaru for my daughter to take to college. After test driving the vehicle, I placed a deposit on it in good faith, expecting a fair process regarding financing--either through their channels or with an opportunity to secure my own. Instead, the dealership sold the vehicle without notifying me, without discussing financing terms, and without giving me a chance to pursue other options. Even more disturbing--they kept my deposit after selling the car to someone else. I followed up a week later and was told I would receive a refund. As of today, Saturday, May 24, 2025, I still have not received my money back. This behavior is not only unprofessional but completely unethical. I feel disrespected and taken advantage of. I urge anyone considering Oceans Mazda to rethink doing business with them. Based on my experience, they do not honor their word, do not operate with transparency, and do not value their customers.

My experience working with Patrick McPherson while purchasing my 2026 x3 was great. This will be my…read more3rd BMW Ive purchased from him. Thank you Patrick!

Dec 2025 I continue…read moreto interact with Jonah, though it's been almost a year since I purchased a couple of BMWs from him. Everyone is friendly when I come in and I've called the Technicians and Parts Department a few times for advice. Come see Jonah if you're in the market for a BMW and have questions. If he doesn't know they answer, he'll find the answer.

Mike front office, was awesome, and so was the mechanic. They got the parts (trunk lid springs)…read morequickly, did a good job replacing them. Now, my trunk opens & closes like new.

The repair was done well, and the staff kept me updated during the process. The cost was fair, and…read moremy car feels reliable again. The only thing I'd improve is faster customer check-in when dropping off the car.

I just had Eric perform a pre-purchase inspection for a potential on-line purchase, and am i glad I…read moredid! This car had a clean CarFax but Eric found body repair work that had had been done not to mention a couple of oil leaks and possible coolant leak. He did a thorough and fully documented inspection with pictures and offers a video option which is well worth it. He did the inspection the day after i called and i had the report the morning after. Excellent customer service, professional work, money well spent! Thanks again Eric

Eric was more thorough than I ever would have expected even down to measuring the thickness of the…read moreclear coat. He checked for computer codes and checked the performance of the engine with his own diagnostic computer. He took over 140 pictures showing every detail of this 2009 Genisis. He gave the car a big thumbs up which will make the daughter very happy. Highly recommend Whyte Knyte Inspections for your Pre Purchase Inspection on a used car.

Writing this review solely for the care, kindness, and above and beyond customer service I received…read morefrom David. The moment I walked in to the Roswell location, David greeted me, took the time to start conversation, asked if he could be of any assistance while I looked at vehicles, and ultimately helping me in finalizing my vehicle purchase. I test drove two cars that day, David printed out and pulled up all the specs. As a young woman, he did not pressure me, but let me ask questions and take my time test driving and looking at the vehicles. I fell in love with one of the cars, but it was not four-wheel-drive and needed that. So back to the drawing board! Over the course of the following 2 1/2 weeks, David stayed in contact and helped me look for the specific vehicle in four-wheel-drive at Carmax locations across the country. I ended up finding a completely different vehicle at the Lithia Springs location and David helped me with the transfer of getting that vehicle and another that I was tentatively looking at moved over to the Roswell location so I could come in for a test drive and view the cars in person. His promptness and help was above and beyond! There was no feeling of pressuring me to just to get a car because I like it, but talking over logistics and particular needs made this an educational experience for me in a great way! I went in that day with my current vehicle, cleaned out ready to drop off to them to sell, and test drove both of these newly delivered cars. I fell in love with one that had everything I was looking for, and walked away less than two hours later with my old car being traded in and that money used as my down payment and my new vehicle being looked over and ready to hit the road! David made sure to follow up with me over the following weeks to see how I was liking the car, and if I had any questions or concerns. So in writing this review, thank you David for not being a salesman who wanted to take advantage of a young woman car shopping, but in making the experience exciting, educational, and left me feeling good about my purchase and investment in my new car!

To whom it may concern,…read more I recently purchased a vehicle from CarMax and shortly afterward began experiencing issues, including a noticeable shaking in the steering wheel, vibration at highway speeds (over 70 mph), and a strong grabbing sensation when braking from higher speeds. Concerned about these symptoms, I had my local mechanic inspect the vehicle. He diagnosed the issue as worn rotors on all four wheels. Since the vehicle was still under CarMax's 4,000-mile/90-day limited warranty, I contacted the Roswell CarMax location to see if the repairs would be covered. I was told they were, and I promptly scheduled a service appointment. I dropped my vehicle off at 9:00 AM. However, at 1:30 PM, I received a call stating that my vehicle was too heavy to be lifted due to a safety concern--a reason I had never encountered before. As I was out of town on a work emergency and unable to immediately remove some light items from the back, I asked to speak with a manager for further clarification. It was unclear to me how my vehicle, which is not unusually large, could be considered too heavy when similar vehicles are serviced regularly. This raised concerns about whether the advertised 125-point inspection had truly been performed. My own mechanic had no issue lifting the vehicle and identifying the rotor problem--yet CarMax claimed they couldn't even complete a diagnosis. This experience left me both frustrated and disappointed. I was eventually informed that the Roswell location didn't have the proper lift to service my vehicle and was advised to visit the Kennesaw CarMax instead. However, upon contacting Kennesaw, I was told that all CarMax lifts are the same across locations--further adding to the confusion and inconsistency. Due to the lack of support, I ended up purchasing front rotors myself and completing the work with the help of my father. I then emailed the store manager to share my feedback, and shortly thereafter received a call from the service department. They offered to reimburse me for the front rotors, replace the rear rotors, fix the serpentine belt, and balance the wheels--promising an earlier service date than Kennesaw. I agreed to give them another chance, which in hindsight, was a mistake. When I brought my vehicle back to CarMax Roswell at 10:30 AM, I was disappointed to find that they had logged the incorrect service needs. Despite being told I would receive updates, I only got a call after I reached out and left a voicemail. I was informed that the vehicle had been ready "for some time" and that only the wheels had been balanced--none of the promised repairs had been completed. I expressed my frustration and requested to speak with the operations manager. During our conversation, he told me I should be satisfied that nothing was found wrong. I asked whether he had personally driven the vehicle to evaluate the symptoms, and reiterated that this was now the second full day I had wasted due to unfulfilled commitments from the service team. I also noted that I would now need to purchase and install the rear rotors myself. As of today, the vehicle still suffers from front-end shaking and rear brake grabbing. I will not return to CarMax for service. Based on my experience, their service department is inconsistent, unresponsive, and does not honor the warranty in a meaningful way. The customer is often left to rely on the subjective opinion of the technician or staff on a given day. CarMax claims safety is a core value, but I find this difficult to believe. Their inability to properly lift my vehicle, doubts about whether the 125-point inspection was genuinely performed, and their unwillingness to address serious brake issues all point to a lack of accountability and attention to customer safety. I cannot recommend CarMax for vehicle servicing. In my opinion, it is not worth the time, energy, or frustration.

We purchased a used vehicle from Star Motors on Feb 15, 2026. Within 4 days, a "Brake System"…read morewarning appeared. We contacted the dealer immediately but were offered no inspection or help. We requested a Carfax and maintenance records at that time. The Carfax was provided about 1.5 months later, and no maintenance records were ever given. Soon after, multiple warning lights appeared (brakes, power steering, engine). On Mar 24, the car failed to accelerate safely. It had only been driven ~510 miles since purchase. Despite early reports, we were told nothing could be done due to a 30-day window. On Mar 27, inspection found a misfire code and we were told basic maintenance had not been done prior to sale. No resolution was offered. We are now paying for repairs. Strongly recommend an independent inspection before buying. Versión en español: Compramos un vehículo usado en Star Motors el 15 de febrero de 2026. A los 4 días apareció una alerta del sistema de frenos. Contactamos al concesionario de inmediato, pero no ofrecieron ayuda ni inspección. Solicitamos el Carfax y registros de mantenimiento en ese momento. El Carfax se entregó 1.5 meses después y nunca recibimos registros de mantenimiento. Luego aparecieron múltiples luces de advertencia (frenos, dirección, motor). El 24 de marzo el vehículo no aceleró correctamente. Solo había sido conducido ~510 millas. Aunque reportamos desde el inicio, dijeron que no podían hacer nada por la política de 30 días. El 27 de marzo se encontró un código de falla (misfire) y nos dijeron que no hubo mantenimiento básico antes de la venta. No hubo solución. Ahora asumimos los costos. Recomendamos inspección independiente antes de comprar.

Star - Major safety red flags ignored at Star Motors Alpharetta. PPI on a red Prius showed bad…read morebrake booster (mechanic called it a major safety concern) + 3 dry-rotted tires. Caesar said they'd fix both, but when I asked for it in writing, the manager refused the brake repair. They're selling a car with known brake safety issues. Walked away. Get your own PPI and Don't trust Caesar's verbal word

I had a great experience at Rick Case Hyundai!, the service department was professional and…read moreefficient. Mike Ennis, the Service Advisor, was knowledgeable and thorough in explaining what was going on with my vehicle. He made the whole process feel easy and stress-free. You can tell he genuinely cares about his customers. It's not always easy to find a service department you fully trust, but this team definitely earned it. I truly appreciate the level of care and customer service I received. Highly recommend!

When I purchased my G80 I was sold on the VIP service etc with Hyundai's Luxury brand. All was good…read morein CA where I purchased the car, however since moving to GA I have received notices for two recalls. When I called Rick Case Roswell last year to schedule I was told that it would be six weeks before the first available recall service appointment. On the day of the appointment the dealership was closed due to the hurricane and I was told that I would have to wait another six weeks. Works schedules and life have interfered so this month I finally was able to schedule time off to drop the car off. When I scheduled I was told that they would have the parts for both issues and be ready to complete the work in one day. Well today was the day, dropped the car off and was told that they would be working on the two recall issues and call me later when they were done. Two and a half hours later I get the text message saying that they were done. I get a ride to the dealership and when I go pick up I was told that they only did service on one item and that they would call me when parts arrived for the second item. I say "wait, you said that you were prepared to do both items, what happened?" The service writer tells me that they have to inspect the vehicle first to determine if the car indeed needed the recall repair, and that my car DOES need it. Colossal waste of my time and they did not seem to care that it practically takes an act of congress for me to get time off. I felt dismissed, this was no where near the level of service that I was sold when I purchased my G80. The funny thing is that prior to the appointment day Rick Case Hyundai was sending messages offering to sell me a new vehicle while I'm there. I don't think that will be ever happening after my experiences with this dealership. Sorry to be so long with this review. No one at the dealership wanted to take my phone call so maybe someone there will see this and pass it along. Based on other reviews here, I kind of doubt that they will even care.

My experience at MOTORDOINT Roswell was extremely frustrating and disappointing. I arrived at 10 AM…read moreready to purchase a vehicle, but by 2 PM I still didn't have a car. Initially, I was in the process of buying a vehicle that had already been approved by my bank. While the paperwork was being completed, I even went as far as adding the car to my insurance. Then, out of nowhere, I was told that someone else had already placed a deposit on the vehicle--and they gave the car away. This was after I had already invested significant time and taken steps assuming the deal was finalized. After that, things only got worse. For the next four hours, I was shown vehicles that were either unavailable or not ready, with repeated promises that led nowhere. It felt like a complete waste of my time and energy. Overall, the experience felt like a bait-and-switch. The lack of communication, organization, and respect for my time was unacceptable. I left extremely frustrated and disappointed. I would not recommend this dealership to anyone looking for a smooth or honest car-buying experience.

I had a very disappointing experience with Motorpoint Roswell in Roswell, GA…read more I spoke with Muhammed, and we initially agreed on the advertised price and a trade-in value. However, once the numbers were sent over, several unexpected charges were added that had not been disclosed upfront. First, a $999 "service contract" was included on a Tesla with only 9,300 miles. I was told it covered things like rock dings and leather wear, which made little sense to me--especially given how little maintenance Teslas typically require. I own another Tesla with nearly 100,000 miles that has never needed service beyond routine items. Next, they added $1,500 simply because I was not financing through them, stating the online price only applied if buyers used their financing--even though that was not clearly disclosed beforehand and I was paying cash. They also included Georgia sales tax, despite knowing I was purchasing the vehicle to register in Alabama, along with a $599 dealer service fee and a $159 ELT fee. By the time everything was added up, the deal looked nothing like what had originally been discussed. After reading other reviews, this seems to follow a familiar pattern of advertised pricing changing once a buyer is engaged. I would strongly encourage future customers to carefully review all numbers, ask for a full out-the-door price in writing, and be cautious before traveling to finalize a deal.

Nalley Toyota Roswell is advertising a fake $29.99 oil change special on streaming. When you arrive…read moreto have your oil change the price will be around $100 and you will be told that you must present a physical coupon that is only mailed to specific customers. Nalley Toyota Roswell is easily the worst Toyota dealer in a crowded field of sketchy Toyota dealers but even this type of scam surprises me. With Toyotas ongoing engine issues and sketchy dealer tactics I think it's time to try another brand altogether.

Thank you to the staff, AJ, and Managers of Nalley Toyota. We are all so grateful for the easy…read morepurchase via the long distance of the Sienna van for a family of 10. I called Nalley from TX to purchase a new vehicle after being given the runaround for a long-distance purchase from other dealerships. I am grateful for a smooth transaction, courtesy, and timely feedback. This family needed a new vehicle and recently experienced a crisis. Thank you, Nalley, for taking care of your long-distance customers! I wish all purchases would go this smoothly.