From beginning to end, all associates were very nice and accommodating. I've been to a handle-full of dentists since I was young and this is best I have been to in terms of customer service, waiting time, and services provided. They made sure to tell me each why they were doing such and such. It was a good feeling knowing they weren't just doing things and not knowing the reason why. Very spa like feel. Made me feel as comfortable as possible. Also the hygienist took her time with my cleaning, felt no rush, and my teeth felt very clean afterwards. And the best part other than that is that they accepted my insurance! :) Like a "5-star hotel" in terms of Dentistry. Will keep coming back! read more

Wow, I am glad I didn't read the reviews before going to Garland Mint Dentistry. My first cleaning was at a Dallas location and I was disappointed in the cleanliness of their facility. Instead of leaving Mint, I decided to give Garland a try. Very clean! Staff were wonderful, at both locations. I've experienced 2 cleanings, 1 whitening, 1 cavity and now a crown and I have paid less than $500 for all of the procedures combined (I have insurance) but, also, Mint is competitively priced. I recommend them. The cute goodie bag they give is totally worth it. read more

I went to this office yesterday in significant pain and was able to get an appointment quickly. The dentist saw me but immediately referred me to an oral surgeon. While I understand referrals happen, I was shocked that I was not prescribed anything for the pain I was experiencing--not even antibiotics to hold me over until I could see the oral surgeon. Considering it can take several days to get scheduled, I left the office still in severe discomfort with no relief. After submitting a poor survey rating, I received a follow-up call from the office manager, Myra. Ironically, one of my survey complaints was about having to schedule my own referral, and her call was simply to ask if I needed help scheduling. When I mentioned that I hadn't been given any medication for pain or infection, she apologized and said she wasn't aware. I've been a patient here for some time, but the lack of concern, professionalism, and basic patient care during this experience has lost them my business. To send a patient away in pain, without any interim care, is unacceptable. read more

Extremely long wait times. They Ignore your request to not have 10+ x rays done every 6 month visit... Cavity treatment is outrageously expensive. I've been with Mint Richardson for 5 years and only good experiences. Mint Garland is making me quit Mint altogether and use a closer dentist to my house. read more

I went here and they say they give you free teeth whitening. I asked about it when I first arrived and they said of course. They still did not do it. When I was leaving I reminded them before checking me out they did not do it. So I asked to have it done. They came back with a pouch of 2 syringes filled with whitening gel but no guard, etc and said do it at home. The instructions says to wear a guard and not let sit on your gums. Prior to this visit, I went for first appt. Was told I needed a filling and quoted a cost. I told them I would return when my kids appointments were scheduled so I did not have to take of extra time from work. I switched insurance and got better insurance. When I went back, they changed the code for my filling which would now only cost me about $25 to a code that would cost me $300 for a filling (saying rhe filling was needed due to teeth grinding and not decay). I'm never going back. read more

Terrible experience. They are always changing Doctors. My Doctor went somewhere else. Making appointments for just pick up of trays.

Do not waste your time here. It is all about production x-rays whatever they can charge. I refused the x-rays office manger showed her ass and I ran her out of the room. Take your hard earned money and benefits to another place these people will fleece you. I posted on google reviews which was blocked have to love their behavior. read more

Super behind on the schedule. Book way to many patients and don't have the staff to treat. They make up their own prices, which was very odd to me. Told me I couldn't stay with my 13 year old daughter who was extremely nervous. Wouldn't give my second child gas for his procedure bc they said he wasn't nervous. The Dentist wouldn't talk to me, she had her office manager talk to me instead. Dentist stayed in her office and when I asked if the dentist was ready the office manager went to get her out of her office. Office manager said the reason for the wait was bc she was explaining to the dentist how my daughter was nervous. The whole visit was sketchy and strange. Not professional at all. Almost a dangerous situation I felt like I put my kids in. Do your homework. Don't go there. read more

Had an appointment this week and upon arriving for my early appointment the office was locked and staff arrived late. Overall energy and customer service was subpar. The entire experience makes you feel like it's about volume of people vs quality of service. Felt like a tooth sweat shop. I declined to go forward with the procedures and will find a local dentist not associated with this chain high volume low quality environment. read more

I have had nothing but problems since I came last year. The office manager is very rude, I asked for my teeth whitening( which is part of the service)she said I had to wait to get All my dental work done first ... that's not how it work.. second I have a $123.90 credit on my bill and no one can seem to know how I'm supposed to get it. I have call patients relations and is waiting on Cheyenne to call back.. please do research before going.. horrible read more

MINT dentistry | Garland - General Dentistry Near Me - Garland, Texas

I have always didn't like the dentist. The staff are nice when you get there but do not return phone calls. Also they do not have a payment plan if you do not have insurance. Not all people can afford 2000 root canal. Oh it is you can pay half now and other half in two weeks. That is BS, yet my daughters braces same price but payment plan! Smh read more

Go anywhere else. The service here subpar at best. I had an appointment. 15 minutes before I was to be seen, I received a text saying they were running 20 minutes behind. As they requested, I came 20 minutes after my appointment time. When I arrived, the receptionist told me they were still running late and now there were 5 patients ahead of me. I advised her that I couldn't wait an additional hour. As most people do, I'd arranged with my employer to go to the appointment had needed to return to work. The receptionist said, 'sounds good. We'll cancel you.' She didn't care at all and didn't offer so much as an apology. If you have any other options, choose them. By the way, management, you can save your canned response and your too little, too late apologies at this time. read more

A horrible, horrible place. Please do not go there. I went for a regular check up, turned out I needed a crown. First appointment was ok, scheduled a next one for the permanent crown placement - came 20 minutes early and asked about my payment. The receptionist told me that everything is already paid and I just need to wait for my turn. A couple of minutes later I wanted to ask about future payments since I still wanted to do another crown and offered my new insurance card. Turns out I had to wait one more hour because "they were running insurance check". Absolutely not true - it was already paid for by the previous insurance. The office manager is extremely rude and disrespectful towards customers, the whole conversation was unpleasant. After 1:20 hr of waiting I decided to reschedule. She tried to blame it on me. I asked if my crown (already paid) could be send to another location - she refused, again in a rude manner. I contacted patientconcerns@mintdentistry.com to complain, never gor any answer back. I called to schedule an appointment in April, got scheduled for 11am on May 11. Came this morning just to be informed that they had a wrong number on file (missing a zero), could not contact me to confirm so they just canceled my appointment. Lol. Manager tried to convince me to come some other time but I just want to get my crown (already paid for) placed and I will never come back again. Horrible place and really bad customer service. Please, if you can, just choose any - any - other dentist office! read more

Horrible I hate clinics that schedule you at a surtían time make you wait for a long time, extremely tacky clinic is full. No efficiency at all !!! I am really and truly pissed I drove hours away! worst first time experience! read more

Everyone was so nice and professional at this office. I mistakenly made my appt for another location. When I arrived, the receptionist worked to correct the problem. They were able to work me in. The assistant, Teya, was so sweet and professional. She truly made me feel at ease. Great experience all around. read more

MINT dentistry | Garland - Movies, iPads, music, and messaging chairs. How relaxing.... - General Dentistry Near Me - Garland, Texas

Called mint dentistry a couple of weeks before and made my appointment, asked them to call me if my insurance didn't verify it was active so I didn't have to drive there and then tell me it wasn't. Well I got there today having been told I would of got a call the day before if there was any issues with the insurance so I didn't have to drive there for nothing and take off work, and they teeLl me insurance wasn't verifying. I said well I was suppose to get a call yesterday if that was the case all she said was maybe they were short staffed yesterday. read more

Absolutely Loved it! It had been years since I had gone to the dentist, mainly cause I hate it, but going to MINT Dentistry is a definite game changer. The people here are so kind, polite and professional! read more

Horrible Customer Service! They never answer their phones and when you leave a message it takes a week or more to get a response. I prepaid for full top dentures and partial lower dentures got my top done was sent to pinnacle oral surgery to perform a necessary procedure before my lower could be finished. I just did that and called to schedule my appointment for the partial bottom dentures and the manager says we haven't paid yet.!!! Well after an hour of arguing the dentist comes out and sees me and tells the manager that I did pay already and to look for a payment not assigned to a doctor. Sure enough there it was but now he is telling me he has to talk to corporate to see what to do and that they are hesitant to do my partial bottom dentures and might have to refund me!!! Like WTF. NOT ACCEPTABLE. YOU TOOK MY MOLDS FOR THE BOTTOM, FILLINGS ON THE BOTTOM, MY MONEY AND HAD ME GET BOTTOM TEETH REMOVED AND NOW YOU WANT TO SAY YOU DONT FEEL COMFORTABLE. WOW SUCH A COP OUT. NOT ACCEPTABLE ESPECIALLY SINCE I HAVE TO PAY $60 each way to get there for my appointments. read more

They mess up my billing over and over again and I had double coverage. Finally after all their mistakes I just decided to leave. Do not use them, their rude and want to charge you because they can't get the billing right to get paid by the insurance read more

9:00 appointment and they are already running late. Every. Single. Time. I've learned my lesson. This is the last time they will waste my time. read more

Great experience! We come regularly but will be for sure coming back. Thanks Mint! Prices are great and the techs are always super friendly I'm glad we found a dentist close to us! They have a bunch of locations too! read more

Horrible customer service ! I had a appointment schedule for 3pm. At 3:45pm I asked how much longer it would be and I was told "it will be a few more minutes". The wait time is horrible. They over book appointments. A complete waste of my time and I will never return read more

If I could give no stars I would. You better have hours to wait to be seen even if you have an appointment. I waited almost an hour for them to finally call me back and take xrays and then another 15 minutes when she said she would be right back. I decided to just leave. I should have listened when people told me don't go there. Waste of time! read more

Complete rip off. I should have known by the bright green sign outside. Club Mint all about the dollar bill. I wouldn't recommend. Their go-to solution for any cavity they find or do not find is to put a crown on everything when crowns are extremely expensive. Extremely disappointed with their practice. Was offered a $5 a month payment plan for procedures that would cost up to $15,000 total ranging between $1900 and $3500 per tooth because they would love to throw in the crown special. Now after wasting PTO and my insurance coming here I still have to make another dentist appointment elsewhere to a more reputable and trustworthy practice. read more

I have bad anxiety when it comes to dentist offices and anything to do with my teeth. I decided on MINT dentistry because of the advertisements I heard on the radio. I was hoping it would be as relaxing as advertised. Boy was I wrong, it was THE WORST experience! Front desk was just ok, not very friendly but also not rude. They took me to the back and did my x-rays (not sure how much experience the kid had) but they had to retake several of them twice and it cut the inside of my mouth. Then the Dr came in and started talking about a "treatment plan" even though I didn't have any cavities. (I was really confused). At this point my anxiety was through the roof and I asked for nitrous to help calm me. The hygienist rolled her eyes and said "you need it for a cleaning?" She left to get it and someone came back and started putting paperwork in front of me for my "treatment plan" and to have the nitrous which was an extra $75 out of pocket. Hygienist came back 15 minutes later, put me on nitrous said she'd be back in 5 minutes but came back about another 15 minutes later. She started cleaning my teeth and only did the front part of them. Took about 10-15 minutes to clean and said I was done. I was there about 2 hours total and only got half of a cleaning!!! The advertisement for mint is all hype and no follow through! No massage chairs, no whitening (got the gel but can't use it without trays which is a whole other situation). Needless to say my first appointment will be my last with this office. I left the office in a full on anxiety attack. read more

Another level of service! Amazingly...scheduling your dreaded dental appointment is a pleasant experience thanks to Cheyenne. I have worked in the customer service industry for over 20 years. That is probably why I am so difficult sometimes. I expect to be treated well. Sometimes I expect too much. This group blew me away. Expectations exceeded. Pleasant, informative and fast. I briefly spoke to her manager to convey my surprise and admiration. Andrew is equally if not more accommodating. Answering silly tech questions and guiding me through my internet pursuit. Not my first time dealing with Mint Dentistry. Always better than expected. With Gratitude, Nicole read more

This is unbelievable. I spent alot of money on a crown they put a temp on and told me they would call when it came in. That was last year in December . They never called after several attempts I finally find out it had been here they just didn't call.over 2 months later I have an appointment to have the crown put on. After setting out here for over a half hour they come and tell me there equipment is down and they will have to reschedule. My insurance expires in a few days I am so frustrated. My husband also comes here and never got his free teeth whitening he has been here 4-5 times and it's just excuses,excuses... not happy. read more

Best dentist office I've ever been to. The dentist did the best should could to save my tooth and succeeded. They allowed my son to get treatment while I was getting mine without an appointment. The financial coordinator Amy Stephens did an amazing job keeping my cost down lower than I expected. read more

I recommend you DO NOT accept the last appointment of the day. I needed a late appointment because I didn't want my son to miss school. So I scheduled the last appointments of the day for my son and I. Bad decision, I felt really rushed. It seemed as if everyone was more concerned with leaving vs customer care. We were rushed thru our appointment. The employees were already waiting at the door with their bags once we finished. We were there for a cleaning and when the dentist came in to see me, my mouth dropped. Not trying to be mean but if I come to the dentist to get my teeth cared for, I expect the dentist to be caring for his/her teeth first. The dentist teeth were horrible! They were discolored and looked as if they were rotten. How can you teach me to take care of my teeth and yours look like that. Mint dentistry has majority of good reviews but this visit was a !! read more

Front Desk people were pleasant . Once you get past the dental assistant and hygienist - which were very patient and professional goes down hill from there. The Dentist Rushes and acted as if I shouldn't ask her questions about my dental needs. I basically was asking for clarity .. as she began to sigh and shook her head toward the dental assistant as if I agitated her. Moving forward .. when the treatment plan was covered with me , nothing is broken down .. really rushed through it while holding the hard copy in a different direction - I had to ask to see it as she discussed it. Definitely need to improve in this area . My teeth and money are way more important to me than "which music would I like to here or sunglasses " This was actually my second visit , wasn't very pleased the first time but decided to give them another try this year. Really expected a better experience. read more

Mint Dentistry is fun and cool. I like the video in the exam room. I feel comfortable with the modern clean well designed atmosphere. They did job on my teeth whitener trays. The staff is friendly and helpful. Glad they are here in Garland so I don't have to go to downtown Dallas.. read more

I went in for a routine check up two months ago and they told me I needed fillings in between every single tooth. I had a portion of my mouth done and had to go back for adjustments three times because I was in so much pain. Eventually they gave me antibiotics for a swollen tooth. A week later I was still in a lot of pain and decided to go to a different dentist. This new dentist told me I did not need fillings in any of my teeth because I had NO cavities! He also told me the fillings I had gotten were done so badly done that I ultimately will need to get them replaced in five years. To make it all worse, Mint Dentistry over-adjusted my bite and now I have a gap in my teeth causing a lot of pain and I need to get my back tooth replaced. I have been in pain for two months now just because they did unnecessary fillings. read more

Inflated prices compared to other dentists. It's like you are cattle being heard in and out. No real customer service. To many appointments being set for the dentist to give each patient the proper attention needed. Throughout my root canal the dentist had to stop 4 times to go see other patients that made my procedure take longer and I felt like the dentist had to rush through my procedure. That makes the patient feel very unsure about the work being done. The girl at the front desk went through the price with me before the procedure. She showed me 3 price options. The price without the membership was about $4000 and the price with the membership was $2000. The price at most dentists around town for the same procedure is $1100-$1400 I know because I called around to many dentists offices. Your staff wouldn't give me a price over the phone or even a price range until I came in. I had no choice but to go ahead and get it done because I was in so much pain. Your normal price of $4000 is a inflated price to get customers to do the membership and even the membership price is no discount it's still a marked up price compared to other dentists in the area. The experience is by no means how your advertising makes it out to be. read more

I am very disappointed to have to give such a low rating. However, when you have been a loyal patient since this office has opened and refer and support this business, it does not feel good to be treated as I was today, and I stay humble and don't complain. Over time they have been more and more incompetent. Treatments will have to be redone, they do not fulfill your health needs by stretching your appointments out, so they can bill your insurance unnecessarily!! But today was the most unprofessional they have ever been. I scheduled an appointment online, via THEIR website for "tooth pain and feelings", in which thats the option they have on the website. The following day a representative of Mint, showing up on my phone as Mint Dentistry, verifying my appointment for my feeling. Today, I left with a bill and the same issue I walked in with. The hygienist was very nice and proceeded to what I thought was prepping me for the exam before the feeling. Then the doctor comes and repeats the same thing that I already know, and is why I have an appointment . As she begins to sit ny chair up, I was shocked and asked about my feeling. I am 100% sure they are aware of this because that has been the verbage since I checked in, and because it was later in the day, everyone was leaving. So then they attempted to send in an associate telling me I scheduled a limited exam. I never did, that is NOT was I scheduled, nor did the rep say that when she called. To not take care of your patients because someone else made a mistake, is unacceptable. If they needed to move my time up, I took off work today and could have made it in earlier. They clearly do not care about one small portion of their large numbers of us. But when busineeses are ran in the manner that once they have become so BIG that the one's making them grow are insignificant, it's saddening. I know have to move me and my whole family, as well as the 8 others I have referred and always have to defend to, away from this business. The office lady clearly took this as a joke, because she had little to say. They did not want to work, then blame it on your customers, it's very unprofessional. Of they would've said they made a mistake, things would have been different . Instead, they blame you and charge your insurance. read more

We need to get a new partial and after 2 months I'm now being informed that they can't do them. I wish the first dentist that I saw there would have told me that there was going to be a problem. I won't go back to Mint and I won't recommend it to anyone else. read more

There front office people are sooo disrespectful!!! I am new to Garland area and make a appointment with them for the first time !!! When I asked them a question the flat out looked me in my face and didn't answer my question, but as soon as someone else walked in they stood up and greeted the other person mind you I didn't get that same greeting !! I WILL NEVER WASTE MY TIME WITH ANY MINT DENTISTRY !!! read more

Hello , Extremely upset with my dental experience. I don't even know where to begin. First I Garland teamed failed to contact me that my permanent crown was completed. i was finally able to contact billing and was assured that I could pay half at my appt and still get my crown then pay the remainde. I finally am able to get off from work . ( work at a busy medical clinic). I scheduled my appt for 4/6/18for permanent crown and explained the billing matter. Well they scheduled me only for a dental cleaning and checKuP. After that I was brought back only to tell me I had to pay 450 or I couldn't get my procedure done and if I paid partial the I would have to finish paying before my crown gets put on. Which means having to take another work day off. so in order to avoid missing another day I paid the 450. It gets better , when they try to put on my crow turns out it was done incorrectly and the margins weren't right .so now I have to be refitted for another crown and put on another temporary crown. I still have to miss another day of work due to your mistake. As a single mother it's becoming king a huge inconvenience. It gets better , the dentist that was working on me was new and had to keep calling the head dentist for reassurance . Well finally get the temp crown on and the doc shaved too much and didnt polish so it's difficult to bite. After all this my appt was at 11:00am, I arrived 10-15 early and got out at 3:45 - 4:00pm. most horrible experience and after this crown gets put on I don't plan on returning due to the incompetence of this facility. Even after all this , the only person I felt was helpful as best she could was the assistant Kennedy. I must say she was the only positive thing at that place . read more

If I could give 0 stars I would. It took them three hours to do a cleaning and then they gave my husband shots and disappeared for 45 minutes. When they finally came back they said it would be another 15 minutes or we could reschedule. The front desk lady was extremely rufe and unprofessional and they only play Christian music which is offensive to me and I'm sure plenty of others. Dont waste your time with these people. They are garbage. If my dentist hasnt retired I would have never called this wanna be dentist office. No smiles here! read more

I love this place great clean environment awesome customer service and great prices!! You can also enjoy personal Tv' with headphones as well makes the whole dentist visit a good one to remember! read more

this is a total rip off i will never go back to them. they make u feel like a customer bit once you get ur bill omg. i gr8 to teeth removed and a cleaning and they crhge my on s. 1800 dollars and i still have to pay 326 out of pocket. where they do that. i should have followed my first mind a went to see they chrge q00 for each roothband q68 out of pocket. pls dnt go rgsre .i will b contacting channel 5 news. it's a rip off .the stuff they said i received i didn't receive. just letting u know this nt gud. ty read more