My appointment time was 10:20 I'm still currently sitting waiting listening to the staff discuss…read moreholiday weekend plans, awfully unprofessional and very delayed

I called to see if i could wait in my car since i have a fever and feel like shit under the sun…read more The women on the phone was extremely rude. She said they'd have some one come take names in a bit but that people calling in about the wait wasn't helping. I asked for an estimated time and she just said when they can. The reason why people call is because we are sick and sitting in the hot sun not feeling the greatest. No one would be calling if we knew what was going on or if we had an estimated time. The guy behind me said he went the day before but the clinic closed at 3pm instead of 8pm like the door says. There were about 20 people in front of me and the only reason the line moved was because people left. Honestly they should fire the lady that answers the phone and put some one more patient. People are sick and we are looking for help, not some asshole. She could have literally just handed out a sheet of paper for the people to add their name and number. Its really not that hard.

All staff were so kind and helpful and quickly helped me as soon as I walked in due to a quick…read moreemergency allergic reaction. There are not many urgent cares in town near the Seaport area so I came here and thankful they were open til 8:30am. Thank you!

The front desk gentleman was very friendly, courteous and upfront about their long wait time…read more 11:00AM on a Thursday and a 2 HOUR WAIT for a NURSE. They did NOT require patients too put on a new mask... and one was chronically coughing. Yet, the nurse took my information from a separate room on her phone due to Covid protocols. Nobody seemed to write anything I said down. This resulted in me repeating a month-long history of medical visits, for various symptoms, all the medications that resulted from them and all my current symptoms... Half a dozen times! When I did finally meet with the doctor, she was an excellent listener, very empathetic and supportive. I might recommend her...but all she prescribed me was an antihistamine nasal spray. My symptoms are severe, and definitely need further treatment, but she simply did NOT know what to do for me. She said she wanted to prescribe me antibiotics, but she feared the side effects would make my current symptoms even worse. WORST PART: I showed the doctor two red bite marks, on my right forearm, and assured her I had a picture of the bites, when they first happened, and they were red circles. I requested a basic LYME DISEASE blood test. She REFUSED detest me, for Lyme disease and tick borne illness, because she said, "your symptoms don't relate to that." My symptoms are classic for Lyme disease: headache; diarrhea; nausea; fatigue; etc. this type of medical ignorance is extremely dangerous. If ANY of the 300+ kinds of tickborne illness, of which we only test for one kind of Lyme Disease, is not diagnosed and treated early, it can become chronic for LIFE. THE DEAL: In future, I would reserve using this walk-in clinic for absolute emergencies only... and only those that don't merit going to the ER!

Put my name on the waitlist for 9:10 am. Showed up at 9:10 to check in. Only had to wait a few…read moreminutes before I was seen. Everyone I interacted with was very nice and helpful. From the front desk to the woman getting my blood pressure to the PA. I finished/was checking out by 9:46am.

Bad experience, don't waste your time. Staff are rude and it will take forever to be seen.read more

I received excellent care from the team. Mary, especially took great care of me during a flare of…read moremy RA.

Lifesaving care. Medical issues related to work stress. Received help that I needed. Terrific…read morestaff, especially PA Burke.

However tempting it is to go to the local CVS store for routine immunizations for travel out of the…read morecountry, don't go there. The Immunization clinic at Mass General specializes. Travelers' immunization is their specialty.  They have the all information about what diseases are prevalent in whatever place travelers may visit and what is recommended. Minute Clinic at CVS wings it. The pracitioner looked it up on web while I waited and she still got it wrong. I got two vaccines that I had already recently at CVS instead of what I needed. I did get a prescription for malaria prevention. I also got a $350 bill as the pracitioner assumed that my insurance would not pay for the service. Never again.

Last resort outfit. Went there for a high blood pressure screening. Gave them my insurance info…read more Their nurse checked on her computer & told me I was covered and did not advise the cost ( a requirement of the new Massachusetts Patients First Act of 1-1-25}. About 2 months later, I received a bill in the amount of $219.46 via email (with no invoice no. or explanation), indicating that that my insurers denied the claim. I looked up the cost for blood pressure monitoring on the Minute Clinic website's posted pricing schedule, & it said 99-139 dollars. When I called to complain, I spoke to customer service twice and a billing dept. person. Neither could explain what I was being charged for or why at that billed price. It sounded like they were trying to scam my insurers with a higher price than advertised, & then billing me this when the claim was denied. Be very wary of this outfit. After calling them 3 times & my insurer once, there's still no explanation or resolution. If they told me the actual or estimated cost as required by Ma statute, I would have gone elsewhere.

I've been to this location in the past and they have offered competent and compassionate care…read more Today, however, I was in need of care for an eye infection on a Sunday during a holiday weekend. I arrived at 9:00 am, happy to see the clear signage on the doors that it's open 7 Days a week 8am - 8pm, as I yanked on the door handle. It didn't budge. So I called the clinic's number where a chipper message announced that they open at 9:00 am on the weekends. I thought maybe they were a bit late in opening so I decided to try and reserve my place on-line. That didn't work either, that service was not available at this location. Finally, I looked at the website carefully and saw that this location was closed on Sundays and Mondays until the end of the month. Ug! Yes, I should have read the website more carefully. But when you're sick and grumpy it's hard to read confusing websites. The phone message could have warned me, the website could have been clearer. Why couldn't someone put a couple of signs on the windows?

How the heck are people supposed to get tested and help reduce the spread of Covid when this place…read morecan't get their sh$t together? I called and spoke with someone who told me that I couldn't make an appointment but could come as a walk in... I asked if there was a long wait and she replied that "there are only 2-3 people in front of you." So I came in as a walk-in just as the two young kids did in front of me... They walked up to the counter, filled out the registration paperwork and were called in while I was still waiting to be called. I expected it to be fast as there was no one waiting outside and those two young guys were the only 2 ahead of me at that point. When I got to the counter, instead of filling out the paperwork as the kids before me had just done, I was told to scan the code and go back to my car to complete the registration. I did so, and then waited... and waited... and waited... well over an hour at this point. When I called and spoke with someone inside they told me that they had stopped taking walk ins for Covid tests and weren't sure when they would begin doing the tests again... I was told to just keep waiting but that there is a possibility that I would get carrried over to tomorrow... Wait, what?? I had been waiting for over an hour already, and they think it's normal or ok to tell someone that they need to wait 4 hours to be told to come back tomorrow? This is efficient testing? This is BS, is what it is... When I called and spoke to someone in the call center and tried to get some idea of the wait time, I was told that there were now 25 people ahead of me.... Ummm..... what?? I explained that I was just inside to see if there were others waiting and was told that there wouldn't be anyone in the lobby waiting... That's funny as the two young guys were inside waiting, the walk-in lady in her gray scrubs was waiting, along with an elderly couple who had just walked in. But I guess my eyes might be lying to me due to Covid, but as I wasn't able to get tested after waiting and waiting, I'll never get to know... Being a caregiver to someone with ALS, this test is extremely important for me to take yet they make it impossible to live your life, work, see your family and try and get a Covid test to keep those around you safe. If this is how Boston is going to manage testing I can understand why there is such a huge spike in cases here... people just can't be bothered to go through what I did and not get a test... What a waste of time. Update - it's now been over 2 hours and I have yet to receive a call regarding an update or if I'll be able to get my test. I came home about 45 min ago and have been waiting for the call so I could head back... But now since it's dinner time and I didn't get to see my family because I work during the day, I can't see how this joke of an establishment is going to get me in for the test I registered for today. If anything, I would calm this place nothing but a Super Spreader business since they have you come in, scan the symbol so you can register and then make you wait for literally hours... How many people like me had to finally leave? How many of those people are walking around with Covid and don't know it? How many of those people have left their Covid germs there for others to just come and get without getting tested? The BBB and the Cambridge Health Department should seriously look into this mistake of a health center.

If I could give zero stars to MinuteClinic I would. I took my toddler to the MinuteClinic because…read morehe had recent onset flu-like symptoms and I didn't want to wait at a real urgent care or ED. The NP at the MinuteClinic told me my kid didn't need a flu test, but after my insistence (I am a physician myself and was sure he had the flu), the NP finally gave in. The flu test was indeed positive for the influenza B strain and it was early enough in my son's course for him to benefit from Tamiflu. They took my insurance and had me pay my copay. Everything seemed okay, right? 3 weeks later I get a bill of $170 despite my insurance, including an incorrect double charge for the rapid flu test. I figure, not a problem, I will call billing and get this straightened out. Here is where MinuteClinic needs to be investigated by the media and legislators, because it is impossible to reach a human being on their only customer service line at 1-866-389-2727. I waited 2 hours, only to be hung up. The next day, I call again, and immediately the transfer to billing goes straight to voicemail (!). I leave a message and was never called back. I try again the next week and the same thing happens. I can't for the life of me reach a human being despite asking for billing, customer service, supervisor, etc etc. Worst still is two months later, I get a third-party collections notice for this bill. It too has the same number for me to call to resolve the bill 1-866-389-2727. I still can't reach a human being to this day. I can only gather that this is done intentionally so that when patients receive a collections bill and cannot reach any human to resolve legitimate issues with the bill, we then are forced to pay the bill in full so as not to hurt our credit scores. Even trying to pay the bill took 1 hour of waiting on the phone. This is a disgrace and should be illegal. Never again will I go to or recommend any of my patients to go to MinuteClinic for the convenience. You will pay for it later in the sheer frustration of being unable to resolve a legitimate billing issue with a real human being and taken to collections anyway.

I had to have some stitches removed and the NP was very kind and gentle through the process. My leg…read morewas still healing so the tissue was pretty gnarly looking and still swollen. NP did their best to dig out stitches without causing pain (NP didn't mind gnarly look either), and MinuteClinic took my insurance without issue. 10/10 would recommend for simple stuff.

Over an hour wait but worth it when we saw the very professional and attentive RN and then doctor…read more Great care. Thank you!

Good to know you can come here on Sunday morning at 9 AM and get seen by a doctor within minutes…read more I recommend this place if you have to see someone quickly. There is plenty of free parking in their parking lot, there is a receptionist on the first floor to give directions where to go or help with any other needs. Beth Israel's's Urgent Care is located on the second floor, there is an elevator a wheelchair if needed. The office suite is clearly marked urgent care, very important. If you are stressed or in a situation you don't want to have to second guess where to go. My doctor examined me thoroughly and had a medical assistant. My exam was quick. This is urgent care and being quick is a good thing. . I did not have to go to an emergency room for which could take hours maybe even days to be seen, especially at a non Beth Israel emergency room. Even then, taking up the space and time in an emergency room makes it difficult for those people that are really in crisis with a high need medical issue. If I needed an emergency room, BI Urgent Care would have sent me or made sure I got there safely. So this was the perfect option for me rather than waiting for an appointment after a minor car accident. Or emergency room. I'm very pleased with Beth Israel, as medical provider in all areas of care including surgeries. Hands down, the best option. Discharge/service note was giving to me at record speed and my medication was called in in the same manner. I've been coming for my primary care to this location for several years. Professional staff at the front desk make my visits run smooth. the doctor examined me, I felt confident in his ability to assess me. Today was pleasant and efficient I was in and out of there quickly. And that's what I want when you have been in an accident or some other life incident.

All personnel were friendly and efficient. I was seen promptly without an appointment and results…read morewere excellent. I would definitely recommend.

I got injured near this location and received top notch same-day care from the nurses and provider…read morehere. They cleaned my wound, gave me stitches, and answered follow-up questions during my recovery. Their online appointment and check-in system is smooth and easy to navigate. I would trust AFC and especially this location with any of my urgent care needs again. Thank you for the great care!

I have always received excellent care from the Somerville office in Davis Square. Recently…read moreGenevieve B Lumsden saw me for an emergency and she was thorough and careful and made me confident that she was doing what needed to be done. I highly recommend this Atrius clinic. I usually go to Watertown and it is equally fine.

Had an appointment today. I live 22 miles west of Somerville. Getting there was easy, but it took…read moreme longer to find a place to park than it did to get there. They do have parking ($6) but it is down Buena Vista Street, and not visible from Holland street. Lots of road construction made navigating the area confusing and time-consuming.