Based on my Yelp photos, I've rented here a couple of times and I have to say, for an experience…read morethat can usually be very painful (renting a car, that is), the team at National Car Rental at PHX do a great job. Most recently, I rented a car for a week and after taking the train to the rental car center, I was able to skip the desk and head straight to the Emerald Aisle to pick any available car. I would highly recommend setting up an account with National and taking advantage of this.... being able to skip a line at the counter is a blessing. In any event, we went to the aisle, picked out our car and were off after a brief stop at the gate to check everything. Return was also quick and painless. Josh did a thorough inspection of the car, which we returned with a full tank and in pristine shape, and we were on our way in no time. It's amazing how frictionless the experience can be, as opposed to how awful other companies (I'm looking at you Hertz) can make it. I highly recommend National.

I've rented cars from this location several times now and it's always quick and convenient…read more There's a shuttle to and from the airport that's relatively quick, and there is a gas station not too far from this place too. The staff are friendly and professional. I've had them offer to give me a bit of a discount when something inconvenient happens, and I'm glad they have that authority. This last time the car I rented had a lot of fingerprints on the windows and the carpeting in the trunk of the car was stained. There was also a splotch of something in the cupholder (I didn't try to remove it so I don't know how stuck on it was). That said, it didn't affect performance of the car and overall I still enjoyed driving it. The pricing seems okay. I think there are cheaper rental companies, but some of what I pay for is convenience. I'll keep using them when I visit Phoenix for work.

I rented a Rav4 Hybrid from PHX SIXT car rental. I arrived after dark, and it was very difficult to…read moresee the car to do a walk-around to check for damage. They expect you to use their phone app to review and report additional damage. However, the app was very difficult to use, especially with it being so dark. The car was dirty, so we had to wipe off the dirt to check for damage. I needed to have an attendant assist me with photographing all the extra damage and reporting it through their app. For instance, there was unreported physical damage to the body of the car, and cigarette burns to the upholstery. I had to trust that the attendant got everything that I pointed out, as there was nothing for me to review before I had to sign approval. I rented the car on April 1, 2026, and returned it on April 6th. On April 2nd I received an email asking for an explanation of additional damage that they found on the vehicle, just hours after I left the lot. This was pre-existing damage that they were now blaming me for. I didn't see their email until I returned home from my trip. The email only had a link to a page where I was supposed to explain the reason for the damage, even though it existed before I rented the car. I attempted several times to contact them by phone, but the AI agent kept sending me to someone in another country who only spoke Spanish, who would then hang up on me. Apparently all phone assistants are in the Philippines. I finally found someone who spoke English, but they had no way to send me confirmation of my report of this issue. So I don't know what I can do if they try to charge me for pre-existing damage. I won't ever use this company again. I'll stick with only American-based companies. The car was fine to drive, but the experience was terrible.

May 8, 2026 - After waiting in line at Budget for 42 minutes and seeing no line at Sixt, I went for…read moreit. In less than 10 minutes I had several questions answered and a SUV in the same size/class for the same price! Thank you Manny/Mansour for your assistance. I looked and a couple of those in line at Budget ahead of me were still waiting there. I could've save an hour or more if I'd gone to Sixt initially. Thanks Sixt!!

Super friendly workers. They gave us an upgrade for free! We got a beautiful new Nissan Rogue that…read morewas very clean and a great ride. Shuttle drivers were super helpful and kind. Return was quick and easy. The ONLY thing I didn't like was finding the way to the shuttle at the airport. It's not clearly marked and we didn't know where to go which was a little frustrating. But I think that's more of a problem with the airport and not having adequate signage.

I have rented many rental cars and this was by far the worst experience I've had. The only up side…read morewas a car upgrade bc I had to wait so long in line for the car. 1. There is a reason, actually many reasons why their rates are so cheap. 2. The location is NOT at the Phx Sky Harbor Airport. Even though that is what is advertised on carrentals.com and on their website. 3. The shuttle only loops around every 30 minutes. They say you can reserve it but I couldn't figure out how to do that. 4. I entered all my info into the app like drivers license and insurance and they said it would speed up the process. It did not. 5. There were 8 people ahead of me when I got there and only one person at the computer. He said the other person called out sick. But it seems as I read the other reviews there is always an excuse for being understaffed. Stood in line for an hour and a half. From pick up at the airport to leaving in the car was two hours. 6. No one shows you to the car. The method is point your key fob and hit the panic button. There was blue tape on my car and it had a lot of dirt and water spots on it. 7. Location was in a sketchy neighborhood and run down building 15 minutes from the airport. 8. Return was difficult as where to park it was not clearly marked.

We rented a vehicle from Alamo at Phoenix airport and service was exceptional! A special thank you…read moreto Ethan and Chuck who assigned us our vehicle and Tony who worked the gate. Aaron at checkout was also a tremendous help! We will definitely rent for Alamo again!0

Jevan at ALAMO PHX AIRPORT went above and beyond with assisting us with our car. It was like the…read moreGoldilocks and the 3 bears. The first car was to small The next car was not enough So Jevan found us a perfect fit! At the perfect price!

Adj: Remarkable So…read moreit's remarkable bc it was a surprisingly smooth experience that we had compared to others' reviews. It's not remarkable as in extraordinary. We got to the counter after arriving and then taking the sky train to the rental center. The line was short at the time (it built up after we got there) and we were getting our car pretty quickly. I believe I reserved a compact SUV and we got a VW Taos and it drove well enough even though going up some hills it struggled a little bit, but it had good fuel economy. Overall, the car was in good shape, drove well, and the return back to Fox was smooth and the agents we interacted with were all friendly.

If it's your first time at the Phoenix airport, be ready for a long walk to get to the Sky Train…read more But at least Fox communicated accurate instructions to get to the rental car center, which I appreciated. There was a long line at Fox when my flight landed, but the entire line was gone 20 minutes later. I was impressed with the speed. Until I went downstairs to the Fox Rent A Car booth in the garage where you pick up your rental vehicle and realized they didn't actually have cars ready for all those people. I found tons of customers just standing around, restless and annoyed. Basically, you just have to wait for them to call your name when your car is ready. Obviously they overbooked and couldn't accommodate all of the reservations that were made. Wow... I have no words for how ridiculous that is. This company accepting reservations while not having cars available then having people wait an hour for their rental cars is not okay. Once my name was finally called, after waiting in the hundred degree heat for about 45 minutes, the Fox employee gave me the keys to my rental car and told me the wrong make, model, and location of the vehicle in the garage. I mean, I eventually found it using the key fob, but I'm baffled at how terrible their service was altogether. The saving grace to my experience was the quick and easy return process, but that was too little too late. I feel confident in giving a one-star rating based on my recent experience.

Got an impala. Clean and rides smooth. I deliver flowers all day for camelback flower shop and…read morenever had issues with anything. My go to spot whenever I'm not driving company vehicle.

Had a fine experience. Cars aren't amazing but you get the convenience of not needing a credit card…read moreand cheap prices. These bad comments let me know that people are just holding a cheap car rental place to an extremely high standard such as enterprise. Got from point A to point B.

In and out in less than 15 minutes. Never fails with Enterprise as I visited Phoenix and needed a…read morerental and Enterprise is located at the airport rent a car center and the process was a breeze. Great customer service that verified everything and got us going after checking in and directed us with simple directions. Down the escalator and was immediately greeted by another team member showing us which cars we may take and straight out of the airport within 15 minutes. They make getting into a car and returning a car a breeze and truly hassle free.

Very good experience renting with PHX airport Enterprise…read more Price was reasonable and I loved the well maintained Chevy Equinox AWD I rented. Both pickup and return were seamless. Happy to rent from here again.

I don't understand what the purpose is of making a car reservation when I show up to pick up my car…read moreand then I have to wait 20 to 30 minutes while they wash and prep the car. This has happened that last two time I have rented a car from this location in the last 2 weeks and it didn't used to be this way. I noticed there are new staff and am not sure if this has anyting to do with it . I noticed that even though I was kept waiting for my car Enterprise recorded my rental start time at the reservation time...not right!

Great experience! The car was clean, reliable, and ready on time. The staff was friendly and made…read morethe pickup and return process quick and easy. I would definitely rent from them again!

If you don't mind the fact that the car rental company is off site and you have plenty of time then…read moreit might work for you. You'll first take the train to the rental car center and then walk a long way and down the stairs or elevator to wait for a van. That's another 5-10 minute drive. It was crowded and slow. But the agent was cordial and helpful. The car had significant damage but was not in the mood to wait for it to be exchange.

PREDATORY SCAM - DO YOURSELF A FAVOR AND PLEASE FOLLOW MY ADVICE!…read more "Absolute fraud. This is a classic well documented bait-and-switch operation. They lure you in with low rates online, then force 'mandatory' insurance, gas, and upgrade fees once you're stranded at their sketchy off-site locations. They prey on travelers by refusing to honor original prices or claiming your reserved car is unavailable. If you've been bilked, don't just complain here--file a formal consumer fraud complaint with the Arizona Attorney General at azag.gov. This company needs to be shut down." How to File a Complaint with the Arizona Attorney General The Arizona Attorney General's Office investigates deceptive business practices and can bring civil enforcement lawsuits against companies violating the Consumer Fraud Act. https://www.azag.gov/complaints/consumer Gather Your Evidence: Before filing, collect copies of your original reservation, the final signed contract, credit card statements showing overcharges, and any photos of the vehicle or location. Submit the Online Form: Visit the Official Consumer Complaint Portal and click "Get Started" to fill out the digital form. Detail the Fraud: Describe the specific misleading practice (e.g., being told insurance was mandatory despite your own coverage, or being forced into an upgrade because the reserved car "wasn't there"). Attach Documents: Use the "Add Attachments" section of the online form to upload your evidence. Alternative Filing Methods: By Mail: Print the downloadable form and send it to: 2005 N Central Ave, Attn: Consumer Information and Complaints, Phoenix, AZ 85004. By Phone: Call the Phoenix office at (602) 542-5763 or the toll-free line at (800) 352-8431 for assistance. Additional Actions to Take Credit Card Dispute: Immediately contact your bank to dispute the fraudulent charges as "services not as described" or "unauthorized charges". FTC Report: File a report at ReportFraud.ftc.gov to help federal authorities track systemic patterns of travel fraud. https://reportfraud.ftc.gov Yes, it's taken this retired DoD Civilian that may know just a bit about accountability and lack of starting at the top a few days to piece this corporate SCAM together but know it's just a matter of time before I seek additional damages in Maricopa County albeit remotely as a Missouri resident who currently has an open case with the AZAG as well as the MO AGO and it's NOT IF, BUT WHEN this get's resolved! *********************************************************** The Facts you should know if SCAMMED in the locations referenced above: CORPORATE HIERARCHY & REGISTERED AGENTS PARENT ENTITY: Reservation Affiliates, LLC (Florida Dept. of State Doc #L20000123458) PRINCIPAL/DIRECTOR: Marc A. Walker, 6441 NW 54th Court, Lauderhill, FL 33319 OPERATING NAME (DBA): NÜ Car Rental / Coupe / Rent-A-Wreck Phoenix LOCAL AGENT: Paul Rodgers, Branch Manager, 2327 E. Van Buren St., Phoenix, AZ 85006 JURISDICTION: Subject to A.R.S. § 44-1522 (Arizona Consumer Fraud Act) *********************************************************** The "Marc Walker" Territory Based on corporate filings and BBB records, Marc Walker's company, Reservation Affiliates, LLC, appears to be the specific franchise owner for a cluster of locations. This is why you see his name attached to complaints in these specific "hubs": WERE YOU SCAMMED IN ONE OF THE FOLLOWING LOCATIONS: 1. Phoenix, AZ, (attempted extortion - Manager Makayla} 2. San Antonio, TX, 3. Seattle, WA 4. Fort Lauderdale, FL (The Corporate Headquarters) Why this matters for your lawsuit: The "Target" is Precise: You aren't suing the entire "NÜ" global brand; you are suing the specific "cell" that defrauded you. This is why your Corporate Hierarchy document is so lethal--it proves that while NÜ is a big network, Marc Walker is the one who took your money in Phoenix. No "Pass the Buck": By naming Reservation Affiliates, LLC, you prevent the Phoenix branch manager from saying, "Talk to corporate," and you prevent NÜ Global from saying, "Talk to the local guy." You've linked the local fraud directly to the guy in Florida who cashed the check. Avis knew the difference: This is also why Avis was able to "disavow" them. Avis likely has a relationship with certain NÜ affiliates, but they looked at Marc Walker's operation and said, "We don't know this guy, and we don't want to." The "Expert" Conclusion You have correctly identified the "Small Business Scammer" model. Marc Walker is using a global brand name (NÜ) to look like a major player, but he's running it like a "shell game" out of Lauderhill, FL. ***********************************************************

We had a fantastic experience at this location. Our customer service rep., Gunner, was beyond…read morehelpful. He was very friendly and knowledgeable. Gunner we elll be back in the future.

Kamari was so friendly and on point. Made our pick up smooth after having an accident. Definitely…read morerecommend coming here.