The hotel is advertised as a historic landmark and seems charming at first glance, but within the…read morefirst few hours, left me disappointed and I wished I had booked something else. However, it got a bit better later, mainly because the manager was really great with the way she handled matters. I would give the place a 2 starts and her attitude and work ethic a solid 4.5 starts. Overall this averages out to 3.5 stars. First the disappointment part: In my opinion this is not worth the price it definitely left a lot to be desired in terms of quality of rooms. Our 2 room suite had broken furniture in the living room, bathroom and the sliding door between the room was broken. The bathroom window curtain rod was broken and actually came apart and fell down while I was showering with rusty nails falling in tub. There was no walk-in shower which might be okay but the tub was also not cleaned well and a bit rundown. For people traveling with kids or lot of luggage, please be aware there is no concierge service/bell boy or carts, there is also no way to disembark from the car with luggage before parking. Parking is a walk away, so be prepared to walk with luggage. There is a valet service which will help out at extra cost. The room service ends at 9pm. On the first day, the customer service was not good. We got more "No" than "Yes" from the front desk but the customer service improved next day and the hotel manager was really great (Henrietta) which made up for the first day and drove me to give it a 3 star review). We requested a roll over extra bed/mattress. I don't have a comparison of the quality of this in other hotels but the bed we received was like a hospital bed and very uncomfortable to sleep in. The suite faced the front road so lots of traffic sounds and road sounds through the night. The redeeming part: The hotel manager was super helpful and understanding when we expressed our concerns. She saved the day for us, upgrading us to a bigger suite for the next night. While we ended up having some issues there as well, she was sincere enough to remit us one night's stay due to all the issues. Note that the suite we were upgraded to was historic and beautiful. If you like the haunted history associated with this hotel, this would be the suite to book. We did not experience any spooky stuff but the charm and age of the walls and the medieval castle feel was enchanting enough. The suite was surrounded by beautiful gardens and fountains. It was lovely. Overall,beautiful, historic place with charm and a bit of intrigue but I don't think the pricing per night is a reasonable fit for the quality of the rooms and services offered. The rooms could use renovation and modernization without impacting the historic quality and architectural elements. Better staff training to ensure all staff are courteous and passionate about customer service, better upkeep/maintenance, pest and insect control and longer hours of room service /dining would be great. Great manager, thank you Henrietta for your professionalism and service, your attitude and saved the trip for us.

The hotel is exquisite! I can already see a marked improvement since change of ownership. The staff…read morewas friendly and helpful in a executive way. Exactly the kind of service one would expect from a world class historic destination. Leah at the check-in desk was professional and personable. I would return to the Mission Inn again and again just to receive the care and perfessional service Leah provides. Mission Inn is better because of her. Chris G.

For starters be aware people run cameras through the walls and mirrors…read moreI overheard the people next door talking about seeing me in the bathroom as well. Absolutely disgusting and overly intrusive. Towels had yellow stains and so did the sheets Quite the nightmare Apparently the manager said no one was in the next room Whether he was lying or not is unclear. He was nice about it, but I'm seeing if I can do anything about this still.

customer service is very poor and are not friendly at all. They are very rude as you walk in and it…read moremakes you want to turn around and cancel your reservation and go somewhere else. They wont even let you check in early even when the place is completely empty and not full of guests. We tried checking in early, at 2:40 when there were open rooms and was still rudely that we were not allowed too and said we were willing to pay to check in and they still said no. I was turned off right away by the reception I received and I walked away from the hotel, ate the money I paid for it and went to pay for a more expensive place that let us check in right away. I will never book from this place again as the treatment I got was uncalled for and not a good experience. If I could rate it, I would not even give it a 1 star but a -10 stars.

Very nice room. Almost feels Like a studio apartment. Fridge…read moreand microwave so you can bring food. Bathtub which I always love. Nice basket of toiletries. Well stocked bathroom. Plus they allow service animals which is too rare nowadays. I wish I had nor hands to give them 4 thumbs up!

This is a decent hotel in Riverside, CA…read more The rooms were clean, the bathroom had a lot of essentials like a comb, toothbrush and some other items. The room comes with a freezer, fridge, and a microwave. There is a parking lot outside and you can park 1 car per room you register in case you rent a car. The location is relatively convenient as it is only about a 15 minute walk to UCR. Overall, this place is good.

do not come here!! the sheets are dirty, it looks like they…read moredo not wash them. showers are clogged, they say they already used drano when there is clearly hair clogging it. they take towels and do not replace them. floors are filthy. rooms stink really bad. a/c unit is super dirty. they tell you when you check in that room service is not done every day, you have to ask a day in advance. there are literally stains all over the room. walls, floors & ceilings! they do not offer breakfast, only coffee. after reading the reviews, they've had the exact same issues dating back as far as 8 years ago. you would think they would change things up as a business if you keep receiving the exact same feed back from dozens of customers.

They are so inhospitable and pushy. The rooms are rundown and have broken furniture, no microwaves…read more They bug and bug you about check out. Even when they check and see you're packing your belongings to leave. If you can get a room up the street at Colton Inn, please do. Don't waste your time or money. They seem very money hungry and lack customer service to run an Inn.

This is the worst motel ever!!!!I dealt with A worker who is Arab and was very rude when I ask for…read moretowels and toilet paper....So rude to me asking how many toilet paper we used are you serious right now????!!!!This place is very dirty beds are tilted and gross the shower needs repair and toilet as well I will never be back again!!!!!

This motel has black mold in the rooms sure to lack of ventilation. Hotel is aware and does nothing…read moreabout it. Also has exposed outlets .

Stayed here a few times already while visiting Riverside, and it definitely has everything you need…read morealong with a decent breakfast. Sometimes the food takes a while though to refill and at peak breakfast times you might be left waiting for a while. Despite this, they have a small gym with 2 treadmills and 1-2 benches available for lifting. The pool and jacuzzi is also available. Otherwise, the showers have hot water and good pressure. The beds and room area were clean!

This is my second time staying at Holiday Inn Express in Colton, CA. While i'm staying here, I feel…read moresafe, pampered and relaxed, but a few flaws need to be addressed. 4/5 Good -Budget value hotel with free parking with a lot of parking, free breakfast, free gourmet ready to order coffee or tea in the lobby. -Good selections of cable TV. -Shampoo, body wash, lotion are provided. If you need additional accommodation, they will provide a basic toothbrush, etc..... At the front desk. -Mini fridge to store your water, Foods. -You can get a filter dispenser water inside their mini gym area. (Pro Tip) -Good-sized room for 2 to 3 people, clean room, comfortable bed. -About 15 mins to 20 mins to Yaamava Casino/Hotel. -Friendly front staff & their other associates. -You can walk around this big property and get your daily exercise or use their mini gym. 3/5 OK -Bathroom fans can be a bit loud at times. -Mini fridge is kinda loud. -limited USB-C charger. Sometimes their clock USB-C charger doesn't work. -small mini-size gym area. Next, next to Jack in a Box, Star Bucks, a gas station. -Sofas have no additional pillows for support. 1/5 Bad -Murky cloudy water from the bathroom and I read the new 2026 Colton CA water report. It's that bad SMDH. -Got a room facing the freeway side, which was loud and sometimes during past 12PM too. -AC was super loud and does not continue to cool the room if you're hot and sweaty. It would shut off then turn on again due to the temperature of the room, I think. -Mexican food around here is super mid, no bueno. -In previous rooms, I stayed on the wall papers. Is peeling off. -I'm not sure if they have security on site, but other hotels i've stayed at do have them. -Limited washing and drying machines. Some are broken, making guests more difficult if they need to do their laundry. Overall, I enjoyed staying here at the Holiday Inn Express in Colton, CA. You can't beat the price with these amenities mentioned if you know where to shop around and get the best price. Thank you, Holiday Inn in Colton, CA for making my trip an enjoyable stay. See you next time.

Really nice staff close to a lot of things really enjoyed the pool and hottub and good small gym…read morebreakfast was good

So walking into the hotel, I really liked. It was clean, organized and looked sort of new. Maybe it…read morewas remodeled. The girl at the front desk was super nice and friendly and checked us in very quickly. She offered us water and snacks. The room was very nice too. We had a queen bed with a tv in the room, coffee machine and fridge. No smell or anything in the room. Here were the problems however. The bed was lumpy along with the pillows. I woke up the following morning with back pain. They had told us breakfast was included so we went downstairs and again were disappointed. There were scrambled eggs, bacon, toast, cereal and fruit. Juice and coffee as well. The only good thing was probably the coffee. The eggs tasted like they were out of a carton and watered down. So my advice would be skip the breakfast and go somewhere else, which we later did.

We had a fantastic experience! Brandon, Leanne, and the entire team were absolutely wonderful to…read morework with. They were incredibly helpful, responsive, and went above and beyond to make sure everything was taken care of. You can tell they genuinely care about their guests and providing a great experience. I would definitely recommend staying with this team and would happily book with them again! Great communication, great service, and an overall excellent experience.

A few clarifications are needed in response to the owner's reply, since it introduces claims and…read moredetails not part of my original review. On the wildlife issue: Whether it was rodent or bat droppings isn't the point -- either way, it's a health and safety hazard, and that's what my review addressed. On timing, we were told cleaning was signed off around 3:40-3:50 PM and we weren't given access to the unit until nearly 4:00 PM. By the host's own timeline, that leaves only a 10-20 minute window for this to have happened after cleaning -- or the unit wasn't properly cleaned to begin with. Either way, it should have been caught before a family with small children moved in. As for the house rules disclosing general wildlife possibility in Big Bear: a blanket disclosure doesn't excuse an active, uncleaned health hazard in the room our kids were about to sleep in. On "solution after solution": When we first called the property's staff, we were told there was no reported active issue at the unit -- no remediation or transfer was offered at that point. It was only after we contacted Airbnb support directly that a possible move to another property came up, and by then we chose to stay with family instead rather than lose more time getting our kids settled. To be clear, we never requested compensation, a discount, or anything beyond the refund for the booking we could no longer stay at and the playpen deposit. The mention of a future discount, and later a free stay at the owner's personal cabin, were both raised unprompted by her staff and the owner -- I only followed up to ask about the discount after her team had already brought it up, and we ultimately declined the cabin offer. On the Venmo/deposit point: This wasn't in my original review because it wasn't relevant to it; the owner raised it. For accuracy: we received both the Airbnb refund and the playpen deposit refund in full. The mismatch was in urgency -- the deposit was requested and paid promptly to get our kids settled, but getting it returned took three follow-up messages over a full day before it was processed that night. On the unannounced visit: While I was upstairs on the phone with Airbnb support trying to resolve this, the host sent an unfamiliar man to the property without confirming who was there or where. My wife and our two young children were downstairs. Regardless of exact positioning, having a stranger show up unannounced during an active safety complaint is not okay. On the personal outreach: We heard nothing from the owner personally until after this review was posted. At that point, she called, left a lengthy voicemail, and sent numerous long texts to my personal phone. Some of what was shared in that contact was inappropriate and unrelated to the situation, and I won't detail it here out of respect for her privacy -- but the manner and timing of it were unprofessional. Our original review reflected an accurate, factual account of what happened. We stand by it and won't be engaging further in the comments.

Natalee in the Bistro had great service and the food was really good. I had the Mediterranean Grain…read morebowl.

A particularly appreciated the front desk staff member named Meloni. She was very helpful,…read moreperfectly professional, and cheerful.