This is my second time staying at the hotel, first experience great, but this time not so good…read more There was a staff member that had such bad attitude from the time we checked in to the day we left. She worked the early evening shift, young heavy set Hispanic girl, who had the nastiest attitude. She got an attitude when I told the lady checking me in that the room should already be paid for. She said something in Spanish to the girl checking me in and checked the computer, as if I was lying, so was just nasty. The day we checked out, I had an issue with the machine to open the gate to leave, she came out with an attitude scanned her badge thing to open the gate and said "it's right here" which she was referring to were I would scan my room key to open the gate. Had to tell her we checked out and the machine wasn't working, all she said was "oh ". If you are that unhappy in your life or hate your job, please do us a favor and move on and stay away from customers service. Bathroom could use a better cleaning, sink had yucky stuff on the inside of the sink, and the shower edges needed a scrub, looked a bit slimy. The bed spread what appeared to be dry blood. Did have it replaced and staff tried to say it was nail polish, I know the difference. I did fail by not taking pictures.

Can't believe a hotel in a central location in an above average SoCal town performs so poorly…read more Greeting for a diamond member is non existent. I tired their new automated bar feature but the dispensers serve mostly foam. The room was the most disappointing experience. Stained carpet, dirty room, filthy shower, a cracker-jack repair jobs. The pool water was gray and cloudy, and the patio area just not tended to. The follow up email from management was just a cookie cutter standard template. Probably not their fault, a lot of these properties are not owned by Hilton but by cheap foreign companies with low budgets and high expectations. Stay away from this location.

"I had an outstanding experience with Ivette today! From the moment I walked in, her warm greeting…read moreand genuine enthusiasm set a welcoming tone. Despite the busy rush, they handled my request with incredible efficiency and a positive attitude. Employees like Ivette make every visit a joy."Thank you for being so kind. The only part of the hotel stay we liked was the breakfast and her service.

Conveniently located in downtown riverside. The rooms are…read moreclean and spacious. The check in was smooth and flawless. The plus point is they offer breakfast which makes it very convenient. The staff are very friendly and helpful. They have self parking and 30$ per night.

I'm bummed that my long detailed previous review of this place is not available anymore after they…read morechanged the name from America's Best Value Inn. But it's probably good that they did that because other locations of America's Best were pretty icky the last I noticed. THIS LOCATION was ALWAYS by far the BEST in their lineup. And it's still GREAT. It's different. The rooms are smaller but it's still always been one of my favorite hotels. The BEDS ARE AWESOME and the BEDDING is AWESOME. They double sheet with a comforter in the middle. These beds are simple luxury and the pillows are great & the towels are soft. The only downside is none of the rooms have bathtubs if that's important. Yup they have waffles and a little more for breakfast but don't come for the breakfast, come for the BEDS! Location wise it's an easy walk to the Mission Inn so you can stay here and enjoy all the fun at the Mission Inn. Take the TOURS there. The whole downtown area has really improved over the years. Lots of nice looking restaurants etc and this hotel is an easy walk to it all. Do NOT miss Tio's Tacos and try to visit when it's daylight. If you find this review helpful please vote!

Great staff! Always professional, kind and accommodating to special asks. The rooms are spotless,…read moregood mattress, and complimentary Peet's coffee and light breakfast every morning. Excellent location (traffic can be a bit loud early evenings on occasion), clean pool, and price. Always stay here on business trips.

I recently stayed at this property for an entire month, by the end of my stay, I can truly say the…read morestaff and management at this property care and take care of their guests. I worked in hotels for 12 years and while this hotel isn't a 5 star resort, they sure do make you feel like it is. They will do whatever it takes to make your stay as comfortable and enjoyable as possible. Some of the best customer service I've ever experienced. Also the bistro has amazing food. I was pleasantly surprised. The rooms were clean and well kept up. Engineering team takes care of their property. Also, the pool space is very relaxing, clean, and the pool is heated too. 10/10 recommendation. Only downfall: Sunday-Tuesday, the lady who works overnights is difficult to find and if you do find her, she has a terrible attitude. (Literally the only one at the hotel) Many of times our guests with our group would be waiting and waiting for her to come out of the back office and assist them. She would give them inaccurate information at times. Very frustrating to deal with when you are in house with a large group.

Ana was extremely friendly, helpful & made sure I enjoyed my stay. Each time I saw her she…read moregraciously helping someone & if she saw me she made sure to say hello & offer her assistance. Her kindness will not be forgotten. The hotel was clean, rooms were nice & comfortable. I appreciated having Starbucks coffee served at the hotel & enjoyed the happy hour!

The room was very clean. I had a problem with the sink not draining, but I contacted the hotel and…read morethey fixed it right away which I was very pleased. The cleaning ladies were very friendly and always left my room very tidy. The hotel is close to the convention center, coffee shops, shops and restaurants which is super convenient. Overall I had to good stay

Comfortable beds etc but that's where it stops. Pool is closed. They let you use the Hyatt across…read morethe street but it is not a great pool. Elevators are a mess. One is broken and you have to hit two buttons to get an elevator. The concierge lounge is a disaster. It's never stocked w snacks etc. it's been out since 5pm yesterday. This is truly not the Marriott experience we are used to. Staff was not helpful in regards to complaints. Just go hum too bad. Wouldn't stay here.

So walking into the hotel, I really liked. It was clean, organized and looked sort of new. Maybe it…read morewas remodeled. The girl at the front desk was super nice and friendly and checked us in very quickly. She offered us water and snacks. The room was very nice too. We had a queen bed with a tv in the room, coffee machine and fridge. No smell or anything in the room. Here were the problems however. The bed was lumpy along with the pillows. I woke up the following morning with back pain. They had told us breakfast was included so we went downstairs and again were disappointed. There were scrambled eggs, bacon, toast, cereal and fruit. Juice and coffee as well. The only good thing was probably the coffee. The eggs tasted like they were out of a carton and watered down. So my advice would be skip the breakfast and go somewhere else, which we later did.

Stayed at the Fairfield Inn Marriott and unfortunately had another disappointing experience. The…read morehotel only has one washer and one dryer for the entire property, and as you can see, the dryer was completely broken front panel off, clearly out of service. What made it worse wasn't just the inconvenience, but the response from staff. When I brought it up, there was no urgency, no apology, and no effort to provide a solution or alternative. For a hotel that caters to travelers who often rely on laundry during longer stays, this is a pretty basic amenity to neglect. Not to mention it's COIN OPERATED. Marriott has gone WAY down hill. Hilton would NEVER LOL. If you're planning to stay here for more than a night or two, don't count on being able to do laundry. Between the lack of functional equipment and the indifferent staff response, it's just not reliable.

This motel has black mold in the rooms sure to lack of ventilation. Hotel is aware and does nothing…read moreabout it. Also has exposed outlets .

This place is nasty and dirty Sam's customer service is rude I booked the room on AAA because im a…read moremember and wasn't told there was a $100 deposit when booking I told him i wasn' taware of the $100 deposit . Sam told me Im not going to argue with you either you pay the $100 deposit or you dont want the room and that I should have booked the room through their website and used my AAA discount and i need to call AAA and tell them they need to put a $100 deposit is required. He also told my daughter if we paid the deposit in Cash it would be $200 which that didn't make any sense at all we paid the deposit and the room was filthy nasty mold in the tub corners dead roaches the sink faucet has limescale the bathroom lights the bulb was out a dried noodle on the picture frame shampoo bottles almost empty hain in the bathroom sink shower head was corroded the floor was dirty not swept poop on the wall under toilet paper holder just disgusting i will never book with this establishment ever again this is the nastiest and dirtiest place i have ever been to.

This is my honeycomb hideaway I love you here the staff is great in the rooms are great only thing…read moreis treat us right there tired of hearing the police but I feel safe sheriff's right around the corner there's no drama and you love it here

The front desk staff specifically Leah was extremely helpful not just for me but for the person in…read morefront of me in line. Leah was patient, professional when explaining everything about the hotel. I am a diamond member and Leah definitely made me feel like a diamond member.