The facility is top tier. From the Orthopedics to the Physical Therapist they truly know how to get you back right. If I need any surgeries or PT in the future...I hope it's with this facility. Thank you to Dr Josua Van Gompels, Dr Nguyen and PT Ingrad P and crew! read more

Let me start by saying I have no insurance. Not one person treated me "less than" just because I didn't have insurance. From the moment I called this group, I got fair, honest and courteous treatment. The Dr took several X-rays which were covered in the office visit fees. So was the cortisone shot! I barely felt that shot and it's amazing how much better I feel already. I highly recommend this team. I will be a repeat patient no doubt as I have severe arthritis. read more

Dr. Joshua Van Gompel came across quite knowledgeable, put his finger on the problem (literally) and made the right recommendations. My feet are better. Staff was good too. read more

pretty disappointed. i emailed them two weeks before my insurance kicked in, asking if i could make an appt for right after my insurance kicks in in 2 weeks. instead of helping me get something on the books (as appointments sometimes go 4+ weeks out), i was bluntly told by Angela to "call back when your insurance kicks in." no offer to hold a spot or anything. just felt really dismissive and kind of rude. I understand its policy, but her delivery needs work. i emailed again with my new insurance on the day it was active and said i needed imaging asap, and then heard nothing for almost 2 weeks! by the time they finally responded, i had already scheduled somewhere else because i couldn't wait any longer. i get that there might be policies in terms of needing valid insurance at the time of appointment booking, but the tone and lack of urgency made it feel like they just didn't care, especially after my insurance was valid. if you need timely help or a little compassion, i'd look elsewhere. note to the doctors, angela may need a bit of coaching on how to talk to patients with a little more empathy and a sense of urgency. search "appointment" and you'll see all the 1-star reviews here. what a shame for the business. read more

Stay away if you are Workmans comp... very incompetent staff, lost my files and would not return any calls, I started trying to get an appointment since Dec 2025!!!! And I've been calling every 2-3 days, so far nothing... stay away..... don't waste your time... read more

I usually don't write bad reviews but this place is so badly managed that I got promoted to, after reading the reviews looks like it's an ongoing issue with them for more than a decade and they don't want to fix it Rude incompetent staff, billing is the worst. Couldn't even speak to the clinic manager to give feedback. Avoid this place if you can. And hopefully someone sees this review and it saves them read more

I have no idea why but all these women are being paid to sit on their asses all day behind a screen. They have the most worst attitude and don't even want to do their job at all. Really lazy receptionists, if you walk up to them they do not acknowledge you at all or try to make you feel like you are bothering them when they are absolutely doing nothing!!! We need them all replaced asap. The doctors and nurses are great but the receptionist staff all need to go!! No professionalism or care at all!! Can't even get a single concern answered from them they just look at each other all confused and try to run away from helping. So disappointing!! read more

I would like to acknowledge Camille R.for being understanding on my health situation.She is very good in customer service ,very professional with a good heart .She gave me peace of mind for my follow up schedule ,she's above and beyond on what she's doing and I would like to give a shout out to my physician assistant Tuyet V Nguyen for giving me a right treatment for my bilateral knees.I appreciate all her help and advices. She's awesome,i feel very safe and will be fully recover soon and everything is going to be ok and I can go back to work with confidence. Thank you also for all the staff of Mission peak in Fremont .very good in accommodation and friendly .Godbless all of you . Respectfully yours Day Day De Guzman read more

I am a disabled 60-year-old with lupus, heart problems, and increasing pain in my muscles and joints. I went to the office in Pleasanton and I was not treated nicely at all as I came to my appointment for my hip even though I had injured my ribs the day before. When it came time to refer me for physical therapy, I was in so much pain when they handed me the piece of paper to select where I wanted to go. I just chose one because I couldn't remember the one I wanted to go to due to lupus " dementia " and my cognitive decline. When I finally realized where I wanted to go, I contacted them. They got it approved. I called to make an appointment and the appointment was six weeks out. I have already been an extreme amount of pain since so I asked if they could send me to another location and the lady told me I could go to San Leandro. Then I got a callback from Norma, who was very rude. Wouldn't let me speak and told me they were very busy and couldn't do their job and get me another app for that location. I had already talked to my IHSS and Medi-Cal worker and they told me I could be approved for somewhere else, but this Norma didn't want to do her job so not only am I gonna call the Better Business Bureau but I'm Medi-Cal back and report them. If your job is too busy for you, you shouldn't be in that line of. Because I have a right to go where I want to go and where I'm able to go. read more

Vincent has magnetic fingers, they always find my trigger points. We've been working on my sciatica, including digging into my psoas muscle, making steady progress without relapses. He has been able to coax out the spinal releases that have made my sciatica a real pain in my back. read more

I was incredibly disappointed by this orthopaedics office. It took them over 2 weeks to schedule my MRI (and this is after getting my insurance approved). Furthermore, they cancelled my appointment but continued to send me text reminders for the appointment. And last, but definitely not least, my rescheduled appointment to review my MRI scans took less than 5 minutes. The doctor told me my scans looked perfectly healthy and there was nothing wrong. I find out later that he was looking at the scans of the wrong knee!! This experience has been a waste of time and money! Do NOT go here! read more

I wish I could give 0 star. The phone operator/receptionist is so unfriendly and mean over the phone. I will definitely see other doctors read more

One of the worst place, I have ever met in my life. 3 locations and to get an appointment, you could take longer than you think, office secretaries are just customer service answering from their homes!!! You have to tell your history since you was a Infant every time you get contacted with them. After all, you have to wait until someone else call you back, if you lost your turn with this generous customer service you have to start all over again and again and wait for next decade or solar cycle whichever is comes later. plus they pick the best insurance to give you the possible help. Disappointed from such these type of people, not recommended. read more

I came to show my daughters foot .. the doctor or no one disclosed that the brace they gave us is for $800 dollars and is available on Amazon for 35 dollars .. they took $ 500 from insurance and still charged us $300 dollars for a brace which is $35 .. be very careful and make sure to get complete cost of services.. will also report this to 7on my side and others on my network as well as speak to my legal support read more

My Orthopedic doctors are all in this office Dr Kale, Dr Joshua VanGompel, as well as my mother Doctor Dr MOTAMED they have been taken good care of me and my mother very gentle with our care professionals specially during surgery treatment we have been with these doctors for many years Thank you for taking good care of us. read more

I wanted to give this place the benefit of the doubt but the staff/doctors have continuously disappointed me with their lack of professionalism which warranted this review. Despite appointments being made for every patient, you are more than likely to have long wait times for your appointment. And even when they call you in to a room, you have to wait up to an additional 30 minutes to see a doctor. I understand waiting perhaps 15 minutes extra as doctors/staff can be busy but having to wait 30+ minutes past your appointment time is unacceptable. I took my mother for her first visit with Dr. Co V. Banh for neck pain and she was prescribed two medications to help with her pain and sleep. After a week, the medication was giving her nausea and upset stomachs. We called the office to ask the doctor about any alternatives but received no reply. We called the following week and the staff seemed to have forgot so we did not get a response yet again. After 3 weeks of no response from Dr. Banh, we finally called a third time and after expressing our frustrations, we were finally scheduled to come in the office to discuss my mother's medications. The nurse practitioner who saw us afterwards, Jenny Low, was sympathetic and understanding of our situation and is the only reason why this place deserves even 1 star. There is no reason for my mother to be in pain for 3 weeks waiting for a response (we never did hear back from Dr. Banh). Other times we have also experienced frustrations were during calls from office staff in which they would cut you off or speak over you when you have a question. Overall our experience at this clinic was a disappointment and I do not recommend you bring you or your family here. I'm sure the doctors here are competent at what they do but in terms of their professionalism (staff included), they are lacking. Please bring your family elsewhere for care. read more

Doctor van gumple And his team did a very good job and caring for me with my Surgery everyone was very kind, polite and nice to all the patients. The facility was state-of-the-art where the surgery was done and the Doctor Van gumpo did a awesome job. read more

The woman receptionist is rude on the phone and has an attitude I don't know why people work here if they don't like their job! I asked a simple question and just has no professionalism! read more

The doctor is very good . The problem is the recent customer service, e.g., getting through to the support staff. When I call the phone # for the Fremont office during business hours to set up a follow-up appointment with my doctor one of the following happens: 1. I get a call center (the last one was with a female with a bad connection and who could barely speak English, who turned out to be in Texas), where a robotic clerk asks for all my information, (which I had to repeat numerous times due to the bad line and comprehension problems) including insurance information (already covered in detail and approved at my "to establish" appointment and follow-up appointments ) . she cannot connect me to the office, tells me she doesn't know why she cannot get the office to answer during business hours , and says I will get called back for an appointment by office staff, and then of course no one calls me back over several days 2. Alternatively, the computer connects me to a phone tree and when I press #2 to "make an appointment" I instantly get a computer " good-bye" message. If I "hold for other issues" I also get an instant "good-bye" message. 3. I also get no response to my online request for an appointment. Am I supposed to beg to give them my business? It's as if the center is trying to discourage patients from coming (even if they have good insurance, as I do) and the only way to set up an appointment at this time is to personally come there, but I live many miles away. God forbid I should ever have surgery with complications and have an urgent need to reach my doctor. read more

I had few sessions of PT in the Fremont unit of Mission Peak. I am impressed with the theraphy sessions. I want to comment the good, sincere and expertise of therapist Paul Cunningham. Very courteous and caring. Truly appreciated. Front office staff is okay, but could be little more friendly and caring. read more

Not happy with their billing system and the way they handle customers. It is better to review your system.

Dr Kale is by far the best orthopedic surgeon! The entire staff helped me thru a broken right shoulder with a torn labrium! He did my surgery 1.5 years ago and I am completely recovered! I got my full range of motion back after three months of physical therapy! All the staff and doctors here are amazing! I highly recommend Mission Peak Orthopedic Group! read more

Mission Peak Orthopaedics - Dr. Kales exam room at the Fremont office! - Orthopedists Near Me - Fremont, California

Yesterday, went there to make appointment for my daughter. The front desk people are very nice and very helpful. (That is why I update my yelp review). And I am Dr. Joshua Van Gompel's patient, he is super nice and intelligent, knowlegeable and caring, one of the best doctor I ever met, you could read my previous review. (Dr. V Gompel fixed my ankle , not surgery version) read more

Bad clinic- no empathy for patients- Dr Motamed sucks big time. Bad customer service.. read more

The front desk staff are rude, unfriendly (never smile) and unprofessional except for one woman who usually sits at the front left desk (when you face the front desk). The doctors and physician asst always keep me waiting 30-60 minutes and the time I spend with the dr is rushed and I don't get all my questions answered. I refuse to go to see anyone at mission peak orthopedic. It's too unpleasant dealing with the front desk staff and wasting my time waiting for the drs and not getting all my question answered. Even one of the girls who showed me to the exam room was rude. She ordered me to take off my socks and shoes them left the room. When I told my insurance office I can't stand going there they said I can see any dr covered by my insurance. What a relief. No wonder mission peak orthopedic only has 3 stars out of 5. read more

Doctors are great. Dr Van Gumple is amazing however the staff are terrible and that's why they get a 1 star. I wish they had better, more knowledgeable staff. It takes so long to schedule an appointment. No sense of urgency what so ever. I called 5 times to schedule an appointment within the last week and I keep getting told that they will call me back to schedule one, and they never did. I'm extremely upset with their services. Physical therapy staff is so sweet as well but they are extremely overbooked. I wish I could recommend this place because of the doctors and physical therapy staff but I can't because every other aspect of this office is a hassle. It's really the front desk people that sit idle all day with a full face of makeup, big lashes n long nails. That's not something I want to see going to a doctor's office. It looks very unprofessional. Hopefully this office can get new staff because the doctors are great and extremely caring, that's the only reason we continue going here. It's just a pain to schedule an appointment read more

This place was the best place we could have asked for after my husband hurt his shoulder on the job. They did an amazing job on his surgery and took great care of him after during follow ups. Highly recommend this place! read more

I would just like to say thank you to Ava one of the physicians assistance there. She did service above and beyond the call of duty by giving me the best cortisone shot I have ever had in my life. And I have been taking them for a while. She was friendly, informative, gentle, and relatable; and I would just like to thank her again read more

I've been a physical therapy patient here for five years off and on. They have some of the best therapists, super friendly staff flexible hours policies. I've worked with Paul, and Dhruma for extended sessions. Had several back spasm, knee and now last is a upper back/tennis elbow issue. Paul my therapist is deep in his knowledge, take the time to understand the progress, areas that need more improvement and focuses on them. The pricing is nominal, the staff is funny and helpful (yeh karina)! read more

One thing I can say as a patient at mission peak ortho is that whenever I called the office I got an answering service. No matter what time I called or what day I called. I have never been able to call and speak to a staff member. The answering service was great at forwarding my messages to the doctors office however sad to say I have never received a call back to this day. I was a patient there for 6 months. I am a retired nurse. I had surgery Jan 12, 2023. I had many post op needs, I am disabled and needed durable medical equipment which i was never offered such as a Raised Toilet Seat, a wheelchair, crutches and a shower chair and ended up purchasing my own. I was told to take my own pain pills for post op pain! I required Physical Therapy but could never get a response from the office staff. PLEASE AVOID THIS PLACE especially if you will have nobody at home to help you 24/7. All patients eventually end up driving to this facility when we have a need or a question or need to make/change/cancel an appt which is highly inconvenient when one is bed bound due to surgery. Be ready to be ignored and have none of your needs addressed. You must research your type of surgery to discover what you may go thru, mine was foot surgery, I already had a wheelchair and crutches. My surgeon was never aware at anytime that I was trying to reach him. Wow, just Wow! I think these people are in the wrong profession. read more

The girls at he front desk SUCK, I was waiting on authorization from my insurance company to start physical therapy. It was approved two days after I left the office, I called the office every week for 3 weeks they would tell me they have not heard anything, or the the insurance company would not answer OR sometimes they are weeks out. I finally called my insurance that's when they proceed to tell me they sent MISSION PEAK ORTHOPEDIC the authorization back two days after my appointment, again this is 3weeks later. Mind you I'm suffering with a Achilles rupture and needed PT. As many times that I have been in that office Nicole was the only one that seems t know what she is doing everyone else needs re-training or fucken fired. Maybe they need grown women running the front and not kids, I sure would get a ear full when waiting in the lobby about their nights at the bar & what went on in LV sure didn't stay in LV read more

Office staff just plain incompetent. Nobody knows what's going on. Doctor was passive and not helpful. I feel bad for the patients here who English seems to be their second language, and the elderly because overhearing them talking they are definitely not getting the care they need or deserve. read more

When I injured my shoulder at work I knew it was going to be a long process dealing with the Dept of labor and workers Comp. Luckily the primary referred me to Mission Peak after my MRI. It took awhile for the Dept of Labor to authorize everything and what made the process easier were the office managers that run the show. From pushing the Dept of labor to authorize my surgery and aftercare, the team at Mission Peak showed their professionalism at times I would have gone off on my case worker. Dr. Motamed really coached me up and got me prepared for the surgery. When I woke up, I didn't have any pain. I was able to stand up and walk. It was a completely different experience with the same type of repair done to my other shoulder, 20 years prior. I had range of motion and went to physical therapy within weeks. The whole experience was better than I could imagine. I urge anyone who is on the fence about getting surgery, to give Mission Peak a call, you'll be happy you did. read more

Ive been seeing Dr Banh for a few years now and as hard as I've tried, he just hasn't seemed to ever develop an actual personality or rapport with me as a patient. I am the kind of person who likes to get to know my doctors on a personal (at least to a degree) level so that they don't just see me as a number. Many times I would call in horrible pain and he wouldn't even bother to return my calls until I called again. Maybe that isn't important to everyone, but to me you cannot treat the problem if you don't know the patient. Just my two cents. In regards to pain management, he doesn't offer much in the way of that either. Then, don't even get me started on that staff. Now don't get me wrong, there are one or two of them that I absolutely love. However, his scheduling girl Angela is a nightmare. Rude, rude, rude and more rude. I have NEVER in my live seen a medical person treat people like that on a consistent basis. Sigh. Yes. She made him lose a star. So many times I've called in tears, and end up in more tears due to the disrespect of that staff...and I'm not a crybaby by any stretch. They don't pass messages, they are just the worst at caring for the patients and couldn't care less about your well being. It's really sad because the ones who do actually care (doctors and admins) are truly GREAT... they are just outnumbered by those who don't. read more

Dr. Kale and Dr. Molina are great! They are both easy to talk to and they both listen to their patients. Dr. Kale took away the awful pain from my knees and it hasn't returned in a couple of years now. Dr. Molina diagnosed my new problem in my thigh and quickly gave me a prescription to help with the pain and a referral for a procedure to alleviate the pain. This means a lot. Thank you Dr. Kale and Dr. Molina! I am glad that I went to Mission Peak Orthopaedics. I am now enjoying a better quality of life. That is priceless! read more

I have been coming here for a couple of years and until today have not had issues. I'm really disappointed with my appointment thi morning. Went for issues with my back. My doctor (Bahn) was a little rude this morning. I have been on pain for quite some time and dealing with it till I couldn't anymore. I had to go in at a lil after 8 this morning. Dr was pretty rude and kept asking what I wanted them to do. When I suggested an x-ray he refused basically. let me just remind these doctors that we come because you recommend it if we're having issues, which is why I came. Too early in the morning for the attitude and you're getting paid for it regardless. Next time I have trouble, I'll just go to hospital. I just want to inform all of you medical professionals, you are not apart of our bodies, so you don't know like we know how we really are feeling. Please keep that in mind! No one is telling you how to feel, eat, exercise, etc. read more

Staff very rude violates your privacy and laughs in your face. Didnt give them any consent yet they do whatever they like.. Excellent dr but most of the phone staff very rude and unprofessional read more

I had a very positive experience with the Fremont office. I live out of state but was visiting family when I had an accident that caused me to need their services. I received excellent care from a PA for my ankle and a NP for my spine (who consulted with the physicians) and was also treated very kindly by the x-ray technician and the front desk staff. I would highly recommend them for any orthopedic needs. read more

Never ever in my life have I seen such a dedicated person work so hard to get an MRI covered!!! Thank you so much Reylin I would like you to know that I truely apperciate you going above and beyond your job! No follow up on my side needed and that speaks a thousand words. Thank you again and Mission Peak orthopedics what an assest to have this beautiful lady on your team!! read more

I visited its Fremont clinic not too long ago for shoulder pain. I was unable to see a doctor although the appointment was to see one. Only a nurse saw me and gave me a shot. When I call ed back later to cancel an appointment as the pain has gone, I was unable to reach the appointment desk by phone for a long, long time. When some woman did pick up the phone, she was very rude to me! Avoid this place! read more