I visited my grandmother here for the first time today. Seeing a receptionist sitting at the desk,…read moreI said hi and walked up hoping to get directions to her room. She ignored me, and continued to push buttons on her calculator as I stood there awkwardly, and said hi again. Nothing. So at that point I just walked into the facility and wandered the halls until I found the right room. Wondering if my experience was unique, I asked my mom, who has been there daily, and she said she's never been greeted. Apparently anyone can walk in off the street, and straight into any patient room they like without being acknowledged, signed in, noticed, or even greeted.

My name is Gina. I'm 59 years old. A coma left me with memory loss and I have other serious medical…read moreconditions. My 20 year old son used to take care of me. He was killed and that's how I ended up here. Yes I'm very depressed. I'm constantly looking for a way out. They aim to meet the status que. The food is inedible. The care is abusive. If you have a loved one together don't have a loved one find another option. My faith won't allow me to exit this life by my hand but I wish it did. It's that bad. There is a social worker on site but they all stick together. It's awful

Labor & delivery I love my OB Dr Tran. And I've had two…read morebabies now at Washington. I love their nurses, lactation nurses and everyone there. They are all so sweet and attentive. Caring and helpful. Nicole was my main nurse(my favorite !)I had also two others who switched off, they were all so. Amazing. I wish them all the best and will always remember them . Who knows maybe I'll be crazy abs go for a third baby

We've been here with a bleeding four year old and it's going on to 3 hour wait. Everyone that came…read morein after us has gone in, we finally get called in and now waiting again inside. First off, who makes a bleeding four year old wait this long?? Also it's already 11:20pm and he's about to fall asleep, how are you going to give him stitches this way??? This would never happen in Asia. We seriously have the worse health care system ever.

I stayed here during the worst period of my life. I attended the adult IOP program. I personally…read moredid not feel like the staff wanted to help. It felt like they were there just to make money. I went through a really bad depressive episode and doctor Wairich was not compassionate at all. I specifically remember him telling me, after I told him my problems, "maybe you're just too depressed." Who says that to a patient? I am thankful that my parents eventually took me out of this program. Only benefit the program is meeting a friend here. That was it. It's like everything else in Healthcare. It's just a money grab.

I had a very disappointing experience with Fremont Hospital while trying to get help for my…read moredaughter. I visited and spoke with the caseworker, psychiatrist, about pursuing a medical conservatorship, but I felt my concerns were dismissed and that no real effort was made to help us. Instead of working toward a solution, my daughter was sent back to another facility and then thrown in a shelter home. And back to same process. This has been going on for five years, and it often feels like our children are being moved from one facility to another without real support or progress. I understand that mental health treatment is complicated, but from my experience, it seems like these places are more focused on business than on truly helping families.

Dear Sameern and Channy, I am writing to express my deepest…read moreappreciation for the exceptional care you have provided to my son, Gabriel Gonzalez, here at Kentfield Marin Hospital on August 28. You both have been incredibly compassionate, loving, kind, and professional. You keep Gabriel clean and comfortable, answer every question I have, and speak to him with patience and respect. Whenever I ask for anything, you respond so quickly and make sure his needs are addressed. Your attentiveness and dedication have touched my heart deeply. Gabriel has been sick for one year and eight months and has received care at several hospitals. Although there have been caring people at each facility, the care he has received here has truly stood out. The compassion and kindness you have shown make me feel that Gabriel is being treated as someone very special--not simply as a patient. I could write a thousand-page letter and still not fully express how grateful I am for everything you do. Your care goes above and beyond, and I want you to know how much your hard work means to both Gabriel and me. Thank you again for your outstanding service, your warm hearts, and the dignity and respect you show my son every day. You are both a blessing, and Kentfield Marin Hospital is fortunate to have you on its staff. With sincere gratitude, Teresa Gonzales Mother of Gabriel Gonzales

I don't know how they got my original review removed, but this place is one of the most unsafe…read moreplaces that you could send your loved one. They have an ant & cockroach infestation, ants that crawl on the patients and inside of the trach tubes, and then the interdisciplinary team discusses whether it's legal or not that they have to tell the patient's family (they chose not to) they being Jamie, who was director of nursing, Arnold who works with compliance and Malou who was Charge Nurse. They cover up abuse from employees, and go over any problematic patients in their monthly QAPI meetings. If a patient is found to be problematic, the hospital will transfer them anywhere else even if it's over 50 miles from the family. The employees are not allowed to break HIPAA by law, but they regularly look up the patients on the Internet and access their charts, even though they are not under their specific care. They found out that a patient had sued an airline and the second that the family made a complaint, they moved the patient to a different facility. They always leave their computer monitors on which is also a HIPAA violation because they are supposed to lock their screen so that nobody can see patient charts or information and they regularly ignore that rule. They had state come in and audit them for their bathing and showering, I overheard a patient's telling an employee that they had not been bathed in over a week and I could smell the foul odor coming out of the room. They had been dinged by state for not giving baths or showers properly or on time or consistently to their patients, and their solution to that was for management to tell the employees and CNA's to chart that they did it even if they had not so that they don't get in trouble from state again. If they were to audit the bathing and showering again, they would see that multiple CNA's are signing off as bathing the same patient in one day which is not accurate or true. These employees at the top management are corrupt, they overcharge Medicare for patients care that they are not providing, the case managers work closely with management to move any problematic patient, and they have no accountability for patient care. They break HIPPA laws by leaving patient information accessible, and by looking them up in charts or on the internet when they have no legal right to. IF YOU DO SEND YOUR FAMILY HERE, MAKE SURE TO BE PRESENT IN PERSON 4x A WEEK TO MAKE SURE YOUR FAMILY IS BEING CARED FOR, THE STAFF ABUSE PATIENTS WHO DO NOT HAVE FAMILY ADVOCATES!!!!!!!

My Dr. Poornima Goyal MD at the Treat medical center was the best doctor my husband Marion and I…read morehad. We lost a son to cancer and she was always empathetic, very prompt on medication requests and her compassion and empathy was top tier. Unfortunately we lost her as a provider abruptly with no notice and we have yet to get the same level of care. We are devastated that Dr. Goyal is no longer with John Muir on treat in Walnut Creek and hope we get another doctor that will give us our medication when needed and respond to our requests when we need. Our healthcare is important to us. Octavia Morris and Marion Morris Walnut Creek

This hospital is very clean and the campus is just pretty with all these surrounding greenery…read more Experience with staff so far has been really great. Love to see a diverse team in Walnut Creek. Makes my heart warm. Staff are friendly and very helpful. You can feel that they all care. Women's health department here has been very supportive.

As I wind down my chemotherapy, the comprehensive cancer center staff and clinicians have been…read morethoughtful and kind. Us patients really don't want to be here, but the difficult procedures and pathways are delivered with the utmost care. Thanks to Shenelle, Stephanie, and the oncology staff for making a difficult time better and hopeful.

This review is for nurse Tabitha. She keeps her word and will follow up with her patients.She is…read moretruly amazing , knowledgeable and cares for the patients. I noticed multiple times during my appointments and sometimes after hours that she is very consistent and professional. I truly appreciate her willingness to help and comfort patients along with her beautiful energy . Management please thank Nurse Tabitha for her wonderful service.

Amazing story for me, I have been using the VA for years being a 9 year Navy Veteran, I have used…read morePalo Alto (one star) La Jolla ( two stars) and Miami (3.5 stars) but the Marina Facility blew me away, they have it together and they know how to treat Veterans. I was really happy for the first time in years, just waiting for something to go wrong during my visit, But low and behold, the best visit I have ever had. Dr. Cornell, listened to me and actualy cared about my results.

"Compassion paired with courage."…read more I want to share my experience with Carol in the VA advocacy office because what she did for us goes far beyond ordinary help. Carol showed the kind of compassion, courage, and skill that you rarely see in any system, and she did it with complete grace. I came to her with concerns about an elderly veteran who was clearly vulnerable and being taken advantage of. Navigating a situation like that is complicated, emotional, and fragile. But Carol handled it in the most thoughtful, respectful way I've ever witnessed. She protected him without making him feel embarrassed, criticized, or ashamed. She made him feel safe -- and she made me feel safe too. She asked careful questions, looked at the situation from every angle, and gently guided the conversation so everyone's needs were honored. She set boundaries without hurting anyone's feelings. She advocated without escalating. And she managed to defend someone who needed protection without making a single person defensive. That is a rare gift. For the first time in a long time, I saw a VA staff member step into a difficult situation with genuine compassion, wisdom, and patience. She didn't judge, she didn't rush, and she didn't dismiss anything we shared. Instead, she created a calm space where the veteran felt respected, supported, and understood. I walked away thinking: This is what advocacy is supposed to look like. If the VA had more people like Carol--people who can be both protective and kind, both strong and gentle--the entire system would feel different for veterans and for the families who support them. She is truly exceptional.

I recently visited a relative that was admitted to this hospital and there seems to be nice outdoor…read morelandscaping for patients and visitors to enjoy. Outside on the first floor there are various landscape art pieces and lots of different plants. On the third floor there is an outdoor courtyard with lots of raised beds filled with decorative flowers, vegetables, and even fruit trees. There is also a 1950s era Kaiser car that is in mint condition. Behind the car there is a plaque explaining the history of the car. There are also outdoor tables and chairs for patients and visitors to enjoy the courtyard. Security seems to be nonexistent here as anyone can go into the hospital which seems to be a safety issue. There are many security cameras and a sign prohibiting firearms, however there should be a check in process for authorized visitors to visit patients. There is a parking structure and parking lot under solar panels so cars are kept out of the sun. In the parking lot there is an ample amount of accessible parking. The pathway leading to the accessible spaces is much wider and there is a generous amount of room between the spaces for adequate egress.

If you are reading this, you likely have a loved one who is heading into rehab, spinal cord injury…read moreor stroke related. I am writing this because there isn't much info about this place, and I had a family member in here for about 3 weeks. I wanted info, but found little, so here is my way of helping someone else who may be coming to this rough patch in the road. OVERALL: 10/10 WHERE IS IT? It's a section of the 3rd floor of the main Kaiser Hospital in Vallejo, it is not a separate building. There are 2 sections of rooms, both on the 3rd floor. One section is directly above the Labor & Delivery (2nd floor), and the other section is in the main hospital wing. PARKING: You can park in Lot 2 (open to anyone) or park in the parking garage, park closest to the elevators. Parking is free in both areas. It gets busy, so they even have a parking valet until 5pm in the main loop. WHAT HAPPENS? They will take the patient in, and the doctor will do a quick initial assessment when the patient arrives. The doctor will likely ask the patient to rest for the remainder of day. The following day is an assessment by all of the specialist departments, OT, PT, and Speech Therapy (which is also related to memory). They have a huddle and decide what would be the best plan of action for rehab, and determine an estimated discharge date. Most patients had about 2 weeks as their initial window. Depending on the progress, they could extend the therapy for an additional 5 days if they believe progress is being made, so your timeline may be extended. Ours was extended twice. DAILY: The patients are given a daily schedule of all their 30-minute therapy classes (some acronyms were new to me: OTD is OT for dressing in the morning, RME is resistance mat exercises). Weekend class schedule is different and varies per patient, usually less classes. If no family member is there to take the patient to their class, the nurses or therapists get them there. There are lines on the floor to help navigate the area: PT is red, Speech is orange, OT is green, and admin offices is brown. ROOMS: Some patients get a large private room, and some are in a quad-room which separates 4 patients by hospital curtains. Just depends on what opens up first. VISITORS: They allow one guest to stay full-time in the patient's room. You can request a pull out bed that is surprisingly comfortable. You can shower in the patient's bathroom (some have Jack & Jill bathrooms between 2 patients rooms, so be sure to lock both doors). Your loved one will likely be tired from all the therapy classes, so try to limit guests so they can rest. AMENITIES: They have a laundry room where you can bring your own HE (high efficiency) detergent, and wash clothes for free. There is a family room which is a large room with tables for families to visit with their loved one. You also could do some laptop work in there if needed. Ice and water dispensers, shared fridge so be sure to label your items, and hospital type snacks (graham crackers, soup broth, etc) The family room by the rehab gym is nicer and more well lit than the one in the other area. FOOD: There is a standard hospital cafeteria on the 1st floor. During the week they have a salad bar, hot foods, and cold foods. Weekends is a small menu. On Mondays and Fridays there is a farmer's market. Down Sereno Drive (left when exiting the hospital) are 2 grocery stores (Food Basket and 168) and a small neighborhood Walmart. If you can drive, go across 80, there are lots of food options and stores (Target, Nick the Greek, Ike's, Starbucks, Costco, DSW, Marshalls, In-n-Out, etc) LODGING: If you need to stay somewhere, the Homewood Suites in Fairfield is about a 15 minute drive up 80, from the hospital. It's equipped with a kitchen and small gym, plus free breakfast in the mornings. Park in the front, the back gets extremely dark. Leave zero items in your vehicle, and you are good. Hang in there, you got this.

It's my heart, you know?! It's my ticker, and it has slipped backed into Afib. I mean, I had it…read moreonce before and had a cardioversion done at Kaiser to correct it, and it worked. But now I no longer have Kaiser, and I am a man who fears change. But let me share with you all about my experience at San Ramon Regional Medical Center. My Cardiologist Dr. Sidhu was absolutely amazing, I couldn't wait for each of my next appointments (weird right?) But he made me feel safe and informed about everything that needed to happen, where I was at in the process, and what was his most educated plan of action to get my ticker back ticking right. He was thorough folks! I appreciate that kind of service. Then, they didn't make me wait months out San Ramon Regional Medical Center acted promptly at this serious matter, even if they did this everyday, I couldn't tell. They took my Afib seriously. We can get you in Friday for a cardioversion because you have taken your pradaxa consistently we can move forward. I arrived at the hospital at 8 am for prep. Hospitable guards, check in folks, all the way to the nurses. Prep time was swift and efficient. The entire time people are sharing with me what to expect and reassuring me that I will be ok. Perhaps fear shown on my disposition. My previous experience was nothing like this, not comparing, I appreciate Kaiser and the professionals there, but this felt sooooo safe. My Cardioversion without TEE, happened and when I woke my ticker was right back where it should be and I was met with a slew of caring physicians who wanted to see my smile with a regular heart beat. I recommend San Ramon Regional Medical Center for all your medical needs. They will not disappoint!!!!

This has been my families hospital since it was established. My first encounter was taking my 13…read moreyear old son to the ER when he was having terrible seizures. The first time we were there the ambulance had put a neck brace on and strapped him to the board they carry you with. They left him strapped in a bed in the ER this way with NOBODY WATCHING HIM. I told the nurse he usually is nauseous and vomits after a seizure. She dismissed my concerns and walked away leaving me alone with my son who promptly started vomiting WHILE STRAPPED DOWN AND IMMOBILE. I grabbed the board, turned the board and him sideways so the vomit would not drown him. I screamed "I need a little help here!" And after a minute the nurse came running to help. She said "oh I guess we could take off the neck brace." Holy shit lady you almost killed my son, geez ya think?If I wasn't there my son would have died because they weren't looking in on him. Next was my mom who tripped and landed on her wrist which shattered it. They admitted her but since it was the evening they had NO ONE to take care of her arm so they made her sleep overnight with her shattered wrist by itself LAYING ON A PILLOW. They weren't going to give her any pain meds either until I asked for them. Next was my dad a year ago. He has been diagnosed with Alzheimer's and they know this. My dad went to the emergency room from his care home so no one was with him. When he was being discharged transport people were there to pick him up. They left him in the ER room by himself and my dad thought he would get out of ER bed and to the transport bed on his own. Well he fell and broke his hip. This is entirely the hospitals fault. They left him alone knowing he had Alzheimer's and not able to walk. They then MISSED that he had broken his hip released him and sent him back to his care home. He ended up in a huge amount of pain overnight and had to go back to the same hospital. While he was admitted there his nurse decided to square up on me when I was voicing my concerns. Next up! My mother was admitted with a bad infection last week. She has dementia and she freaked out and lost her mind while in there. All the hospital did was call me to talk to her on the phone at all times of the day and night. I am on crutches and it's very painful to walk so couldn't be there all the time. The nurses looked to US to control her behavior while there - isn't that their job?? I was traumatized by seeing my mom in that mental condition that they left up to the family to handle. She kept trying to leave, kept accusing people in the hospital of assaulting her (no they didn't) she was aggressive and agitated all hours of the day AND night and they did NOTHING. Edited to add: flashes from last week are coming back. One of the days I was hurriedly hobbling into the medical center (on my crutches) and was in the 2nd floor elevator, just as I walked out I heard overhead "CODE GRAY - CODE GRAY" and the nurses station that happened to be right in front of me ALL of the workers (nurses, EVERYBODY) audibly groaned and let out very loud audible gasps and groans and said very accusatory and loudly "It's THAT lady!" and "Oh my GOD!" I felt so very humiliated and embarrassed because I just knew it was about my mother who they were unable to manage. Please tell your workers (because I know you are reading this) to NOT be so very childlike and unprofessional to do something like this. Tell them the family might be rushing to the hospital - and could hear them - to manage their mother when the hospital couldn't or wouldn't.

i've always had kaiser but switched to anthem and this was my first time at a non-kaiser hospital…read morein the bay. iwas seen today by the ER for anaphylaxis. they saw me, admitted me, and treated me SO QUICKLY. i was checked in on multiple times by doctors and nurses and everyone was kind, knowledgeable, and attentive. they provided thorough explanations and set clear expectations. being in the ER is never a great time but experience was a pleasant surprise.

How this place got so many low ratings? I've never been out to this facility, but i was pleasantly…read moresurprised at how gorgeous this facility was. The security guard greeted me with such friendly energy. The person who checked me in was also just beyond bubbly. I couldn't have been more pleased with how clean this hospital was. It was a lovely place to meet my newest great niece. And the staff in the Birth Center were amazing. They were responsive, informative, and you could tell they genuinely loved their job. This is the energy new moms (and dads) need when baby arrives. What a lovely experience overall!