We wanted to purchase different vehicles, one for long-distance economy and comfort; one for economical short trips; one of these two might be an SUV or a truck: we looked at the numbers; excluded some for size; reviewed Consumers Report and other publications that rated the new vehicles... so our choices came down to comfort, drivability, and handling. We narrowed the field to 4 different vehicles that fit our needs. We met with one of the sales people, laid out what we wanted based on our analyses of options, size, economy, reliability. and asked to drive each of the four -- specifically because of the work we'd done in advance. He refused, said we could test drive only one... but that we'd have to make an appointment for a later day. We showed early the appointed day, but the salesman didn't show. We called the number on his business card, and left a voice mail. After a week, no response. We went back to Mistlin twice: the salesman was busy the first time and left after working with another customer. The second time, he told us that he'd had "something come up" and couldn't find my business card to call me. He couldn't take us out that day, but if we came back that following day at 2:00 PM, he'd let us drive ONE vehicle. He didn't show: we were 20 minutes early and waited over an hour. Obviously, he felt we were wasting his time. We approached the sales manager and related our inability to test-drive the vehicles, but he said that he wouldn't interfere with his sales staff. I tried once again to contact the individual, but my call was never returned. We hadn't discussed price (not an issue), service contracts, financing, reliability, anything but wanting to see vehicles that met our combined needs. Frankly, we were dumbfounded -- and shocked -- by their treatment. We didn't wear political t-shirts or hats: we're two average, clean-cut, pleasant, presentable people who didn't say anything negative about anyone or anything; we're both professionals -- and act accordingly, and we were dressed for the broiling hot weather. We weren't pushy, demanding or rude: my wife and I are both diplomatic, tactful, courteous, and are long-standing members of the community. We drove to Walnut Creek, and sat down with the Sales and General Managers, related our analyses of Honda's vehicle line and what we wanted to do. They were kind enough to allow us both to drive those vehicles we wanted to check out: my wife and I went out for coffee and compared notes about the vehicles. We settled on two choices that met our needs that we both liked, went back to the dealership, and bought two new Hondas, cash deal, for a total cost of $87,191.42 -- not including the extended warranty service policies we later purchased. We had a neighbor drive us to the dealer two days later and accepted delivery. We drove to Mistlin and showed the Sales Manager -- and, when he returned from lunch, the General Manager -- our paperwork, both vehicles, including the temporary registration that proved these were our vehicles. Once again, we were treated rudely, and warned that we should have the vehicles serviced in Walnut Creek. All of this was so unnecessary. I don't understand the rude treatment. We were polite, well-mannered, and treated horribly for all our efforts.l read more

Just bought my second car from Mistlin and I won't go anywhere else. They are so helpful and honest. Both times I have got awesome deals and they're so easy to work with. I recommend them to everyone. Thank you, Mistlin Honda! read more

I reached out and they gave me a warranty extension. I really appreciated it, so I thought I'd update my initial review.

Horrible experience here. Don't trust them n their offer, check the numbers and be prepared to walk out if things don't add up to what they are saying. They are crooks, scammers. Go somewhere else if you can. read more

We had a great experience with Marlin Cortez. He was very informative and didn't push us to buy. This is very important to me. I would highly recommend Marlin. read more

The worst dealership in modesto. Went in yesterday bc my mom needs a new car, got approached by salesperson "Lillian del toro" she did nothing to sell us on the car from the beginning, whole test drive was silence on her part I was the one selling my mom. We didn't feel welcomed at all. Went in to check credit and she was a horrible salesperson. Focused on the wrong things and made us feel pressured to buy for such shitty numbers. Didn't make us comfortable at all. Kept going to manager and taking her sweet time just to "try to get us a better deal" told us she'll only talk to her manager if we buy today. After getting up a third time to talk "numbers" with manager, manager then came to talk to us and she did not come back at all to greet us out, Loved the car, horrible salesperson. On TOP of that, look at the first spreadsheet these people gave me vs the 2nd spreadsheet, they claimed they where giving me a deal. We wanted to go lower than the MSRP, she claimed we were getting a great deal below MSRP, but when I got home we closely inspected the numbers and we realize that they were trying to trick us and insult our intelligence by changing the MSRP to make it look like we got a deal. HORRIBLE salesmanship, horrible business etiquette, DO NOT do businesses with these shady people. read more

Mistlin Honda - Second sheet MSRP is raised to 27,995 - Car Dealers Near Me - Modesto, California

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Just bought my CRV Hybrid Sport from this location. Very happy with my purchase. Sami took really good care of us. He gave us the best deal ever. Brayan one of the sales consultants was also very kind and gave us all the information we needed for this vehicle. 12/10 experience here. Very happy with my purchase and the best customer service I received. Definitely suggest going to Sami and Brayan for all your questions and purchases :) read more

went in looking for a vehicle with my daughter and couldn't thank enough for Jose salesman and Thomas in financial that helped us so much in our car search and gave us the most detail and help possible. if you are looking for a genuine salesperson, Jose is your guy!!! His phone number (209)712-7291. Awesome guy and will help you !!! takes His time and has so much patience!! This is a true salesman!! Purchased a black Honda civic 2025 with Jose on 10/5/24 . Thank you Jose & Thomas !!! read more

I just purchased my '17 accord Honda not even from this dealership and the staff & service dept treated me soooo good !!! I originally just called for advice if I needed to change just a bulb in my headlight or the entire headlight & the service dept rep pulled up my vin & found out that my car is still under warranty ! Honestly I wouldn't have even thought to check to see if it had warranty , I figured I bought it used I fix it myself .. If he didn't go over and beyond to look into that I would've had to pay a lot out of pocket to get my headlights replaced , so I was super thankful & grateful that he even did that. most would have just gave me the pricing on the headlight & ask how I'd like to pay lol . With that being said, I had my 2 year old with me & was kind of dreading the wait not going to lie lol . Francisco in service was so helpful & explained everything thoroughly & then at the end asked me if I needed a ride home .. I was kind of shocked because HELL YESSS I did ! If you have kids YOU KNOW lol . He was so fascinated with everything & wanted to touch touch touch . Steve was our shuttle driver & was so so nice , had me laughing & made us feel comfortable for the 7 minute ride home lol. He even picked us back up when my car was finished later that day , I really thought that was super nice & convenient which tops off the experience . Just signed some paperwork & was out of there within like 10 mins . Thank you mistlin Honda for my cute new headlights , the amazing experience & exceptional customer service !!!! read more

Mistlin Honda - Car Dealers Near Me - Modesto, California

This is a rating for the service department. The first time I came here, they took real good care of things and my service rep was wonderful. This last time the service rep could not care less, the person working on the car did not do most of the things I asked him to do and seemed very junior in terms of knowledge. Furthermore, the service rep this time (Syler) told me to come back on a specific day in the afternoon and they would snap in the small part. When I came back exact afternoon he requested, he (Syler) said that will be a couple of hours. I explained he told me to come back at that time. He said again it is going to be a couple hours very curt and not the least bit concerned with the customer, my schedule or the amount of time out of my schedule on a warranty item. You could tell he just did not care at all and just really displayed an ("I don't care attitude).This part takes about 3 minutes to put on as it is interior weatherstripping part. I said why do you not just give me the part and I will snap it in. We can't do that because Honda paid for it. As for the part, it is so easy my grandma could install that. This is a new Honda and the weatherstripping is detaching all the time. Well for those of you owning Hondas, the weatherstripping and how it is secured is not very good. So to summarize, the service rep could not care less and should not be working in a service department. I was so disappointed this time around as I had such a wonderful experience the first time I came in to this dealership. I think they must have changed service reps and repair personnel. I think I will follow the advise of another reviewer and for my recall work (yes recall on a 2024) drive out to the Stockton Honda dealership. Nobody needs to be treated like that. Update: I took the advise of another reviewer and drove out to Stockton Honda for my recall work and then again some additional work. Difference between night and day between Stockton Honda and Mistlin Honda. For now on, going to Stockton Honda. They treat you good, service your car in a timely and efficient manner and I even talked to another customer who was buying a Honda Pilot and it turns out they were at Mistlin the day before looking at the Honda Pilot and were not impressed either. They ended up buying the Honda Pilot from Stockton Honda. In my opinion, this dealership in Stockton is so much better than Mistlin and worth the drive even though I live real close to Mistlin Honda.I dealt with Alex in the service dept and he could not have been more helpful. Thank you Stockton Honda. read more

Came in just wanting to look around and see what I see and if there is anything in my liking. I had already done previous research to the Honda of my liking and what it includes from contract to the actual car itself. I couldn't have closed the deal and had the amazing experience I did with Honda if it wasn't for Jose salesman and Thomas in the financial department. I am a very very picky person my self and very very hard to satisfy with customer service. I prayed this morning prior to going in and asked God to put a someone in my path that could sell me a nice vehicle and that also is in his path and knows his word and if it wasn't for these two awesome Honda team members I wouldn't have signed the contract. They worked prices with me and were super detailed and patient with any questions I had. Thank you sooo much again Jose and Thomas highly highly recommend them when searching for a car here! read more

Mistlin Honda - HONDA CIVIC 25 - Car Dealers Near Me - Modesto, California

Jason is amazing and very accommodating I really appreciate him Going above and beyond to fix my issue. Great customer service and quality service is what you will Find here. Keep in mind that they are very busy and a half hour job might take all day but they will get the job done. The cashiers are also very friendly and have great customer service. read more

I took my car there for the second time to fix my AC that is under warranty. My problem is that I had $140 pair of Lululemon pants that I bought for work and I accidentally left them in the car, and then when I got my car back 4 days later my pants were GONE! Some service member or someone from Honda stole them with the bag and receipt and did who knows what they did with it. Not cool at all hopefully they can refund me or something because that's totally not cool! read more

Service department is a rip off. Go somewhere else. At least get an estimate somewhere else. The service rep was rude and unprofessional. I told him the part I thought was the problem. Turns out I was right. After paying the diagnostic fee he told me the part was 6 months out. He could have told me that upfront. When I questioned him he lied and said I never told him the part. He was very smug about it. If you're going to charge 3 - 4 times more than other places your customer service can't be serving their egos first. read more

Best experience I've ever had buying a car. Marlon, Sam and Thomas were great to work with! I've been looking for a car for my 72 year old mom for the last 3 months and finally I found someone reputable and honest! They were able to find me a price point I felt comfortable with and give me peace of mind knowing my mom is in a brand new vehicle. We felt comfortable, never rushed and to be honest we felt like they were looking out in our best interest at all times. Honest people are hard to find in the car sales world but these guys were all patient and didn't play any games when it came to getting us our vehicle. I highly recommend them! read more

Set up appointment to have oil change 2 weeks ahead of time showed up for appointment had to wait two and a half hours they know how to take an appointment but they don't know how to keep it read more

I typically go to Stockton Honda even though I live in Modesto just because I hear so many bad things about Mistlin. I went in for a question about service. I stood in line for 38 minutes before somebody helped me. I watched the 3 or 4 people at the desks just look at me and their computers and what not. Finally somebody named Samuel helped me. He was extremely rude and no help at all to say the least.I had a simple question about my wireless Apple CarPlay and he was unable to figure it out. He eventually thought he solved the problem after I had said he didn't and he sent me off so I left. I ended up calling Stockton Honda (where I bought my new vehicle) and they were able to walk me through it and solve it. So if you have any problems or need service, go to Stockton Honda! They are all very nice and helpful there. read more

I contacted Mistlin about a Type R listed on AutoTrader for 47k. I asked the associate Emma if the price of 47k was real, the actual price. She said yes it's MSRP. So I asked for out the door pricing and she said there's too many factors involved and she couldn't do it. I then asked for a pic of the window sticker so I could see what else might be included. She said no and someone would have to get back to me. This was a red flag to me because she wasn't trying to be transparent at all. So I stopped communicating. Several hours later another salesman writes me and sends the pic of the window sticker. Not only does the car have a 5k markup , but several other overpriced options, like a 300 shift knob and a 2500 dollar spoiler. Avoid this stealership they're not transparent and tried to lie to sucker me in. read more

Expect a 3 % surcharge if you use a credit card! This was unexpected and not disclosed until after $700+ repairs were done As of 11-2024 neither Elk Grove nor Merced dealerships are adding this charge read more

Tomas made my first car buying experience quick and easy! I appreciated his attentiveness and care. Immediately he listened to my concerns and criteria for the vehicle I was looking for and was able to provide me with options in my price and criteria points. If you're looking to buy I would highly recommend going to Mistlin Honda for all your car buying needs. Thank you Tomas for your care and professionalism! read more

I bought my 2022 Honda pilot from Mistlin Honda. Best service I could ever ask for! Thomas was very helpful along with Sami and Quinn and Nick! Made my experience wanting to get another car! Also the service team is great! Their very funny and friendly but also make you feel comfortable. Never had a bad experience yet! Oh and can't forget the parts team! Very knowledgeable along with good customer service. I'd also like to point out that the techs and lube bay guys are very knowledgeable and attend to your needs as well. read more

2 stars. My parents & I would come to this dealership to due maintenance to their cars for a long time. Well recently, I got an oil change for my transmission in February. Well I thought they did it, turns out they didn't... well they did but didn't do a good job. They only drained the oil from the transmission and did not clean it out & added the new oil & it mixed with the old oil. Honestly, they don't care any your cars, they are just there to get quick money + they take such a long time. I know they didn't do a good job because I just got it cleaned out by a mechanic and he let me know those that did it didn't do a good job. If you do come here make sure to ask to see the color of the oil to make sure they actually did clean out the oil and put in new oil. Ask so they just don't do a crappy job. They over charge you on maintenance. Shame on you, Honda. read more

My AC went out over a summer and I came to Honda and ask if they could take a look, they told me it would cost $400+ to look at it then the fixing would be extra.. two years later I get a letter in the mail the the AC has been recalled and they must work on it for free. Nervous to take it in. But I need my AC fixed read more

My wife has a new CRV she purchased from Mistlin. This morning before leaving, she told me the tire pressure warning light was on. I went out and found the right rear had 15 psi. Not good. Not only is it on a Friday, but she has a big trip planned this weekend. I put air in the tire and told her to take it to the dealer and have them find the problem and make sure it is only one tire. At Mistlin the service advisor, Sam Galvan, told her that they would get to it in-between the other important services being performed on cars with appointments. No problem. They took the car in, found the nail and repaired the tire, checked all the tires for damage and correct pressure, and got her car out the door in about an hour for a $25.00 repair fee. That is what I call good service. The true test of customer service is how a dealership treats you after your purchase. She showed up on a Friday, a busy day, and they took good care of her and her car, and probably saved her weekend plans as well. Thank you, Mistlin Honda. read more

I purchased my first new car today and not only was everyone I encountered at the dealership welcoming. The salesperson that helped me, Tomas Perez was absolutely amazing!!! He certainly embodied what customer service is supposed to be. He worked with me and every challenge he was met with. He made sure I got a fair price for my trade-in and along with the finance team made sure that I got a loan that worked for me. I am absolutely grateful for the help that I received. If your looking for a new Honda. Definitely make sure you talk to Tomas!! read more

Mistlin Honda - Car Dealers Near Me - Modesto, California

Came in here looking for a 2022 civic si and they got me squared away FAST, great service, great people, great everything, they really treat you like family here. Huge thanks to Tomas, Abe, and Micah for being a true help with this purchase! read more

Mistlin Honda - Car Dealers Near Me - Modesto, California

Called to have my 2007 Honda CRV serviced and had a few specific items I needed done. Was told that they would charge $170 just to diagnose my problems and the repairs would be extra. Must be nice to turn down business, I guess they don't want to take care of customers. I will never go here for service or to purchase a new or used car. What is it about businesses today, no one want to give service or take care of people. It's not like auto dealerships don't make money in their service departments. Friendly service in Modesto, NOT! read more

I would like to update my review now that I have had many more satisfying experiences with Mistlin Honda. In my original review I was unhappy that a tire was not repaired but I will assume this was due to miscommunication or just one of those times something slipped through the process. Since that visit however Mistlin Honda has serviced both of my families Hondas without any issues, as a matter of fact the service department has been very courteous and helpful. I would like to thank them for their hard work and will continue to bring my cars here. read more

Not a good experience. Wanted a lease, but wouldn't be bullied into buying, so I walked out. It's a good thing there are dealerships all over the place. Poor performance Mistlin Honda. read more

These Guys should get 10 stars. They are 100% the opposite of what people think car dealerships are. I have now helped my Mother buy her third car with them. The level of patients and understanding for an older person is Amazing. Knowing that when Mom stops by for info they basically roll out the Red carpet for her and treat her like Family is unbelievable. I actually took Rosevelt our Salesman lunch the next day for his exemplary help.I couldn't have asked for more. Sammy the manager and his staff are awesome. They know how to run a business and out there customers first. Rosie thanks man. You made it fun informative and most of all easy for Mom. May God Bless your dealership and all who enter. Thank you so so much for all you guys do. You are the best at it. read more

I came into Mistlin Honda in search of a new car. Upon arrival I was greeted by employee Mel, who instantly made me feel comfortable to start off my car purchasing process. J.R was my salesman who helped me find my brand new 2024 Honda civic sport. J.R was such a affable guy, I have nothing but positive things to say about him and Mel throughout this whole process. On the other hand, employee Sammy was way too aggressive and lied to me multiple times about my options in regard to my purchasing process. I do not appreciate the lies from and let alone the constant paucity of transparency. The rest of Mistlin Honda crew was AMAZING and would suggest them to anyone in search of a Honda. read more

Mistlin Honda - Car Dealers Near Me - Modesto, California

Bought my Honda from Mistlin because they were local. Their service department however is not very good and I might state lazy. Called Friday the 5th and received an automated email stating I would be called. Nothing. On Sunday received email asking if I had been contacted and I replied no. Received a response that they would take it up with team and call me. That never happened so took car into another shop and sent email to Mistlin Honda that I had not received any calls. All I got back was another email that said we will try to be better in future. They had three chances to call and ignored me. This is not the service I expected when I bought car. Very disappointed. read more

My name is Luis cortés, in the passed week I've had a really bad experience with Honda, I got a faulty accord and it left me and my family stranded in the middle of nowhere, corporate was very useless and I'm super un happy with HONDA, but in all this chaos I've been going thru there was a very incredible and helpful Mistlin Honda representative, his name is Samuel Gonzales. Samuel was able to take in my vehicle and get me into a lender, so i could get back to my family in Los Angeles. Honda needs to take note from this agent, to better service their customers. read more

As of 08/16/2021 several calls have been made to offer me accessories .... I just want the car av system to function. TO DATE NOTHING HAS BEEN CHANGED, FIXED OR MODIFIED TO WORK. read more

Went to sell my car back to Honda. It was a lease and due to the car market crazy high. I am guessing they knew how much I owed because they did not offer me a penny over that. Just another car sales men trying to get one over on you. Sold it for 5,000 over what Honda wanted to give me at carmax. read more

Mistlin Honda - Car Dealers Near Me - Modesto, California

Dropped car on tuesday(11/29/22) for tranny swap, was told Id hear back, come Friday(12/2/22) I call them and they tell me my tranny wont be here till next Thursday(12/8/22) also the deductible wont cover shipping....was told not to expect it till Monday(12/12/22) because they dont do weekends. Its now been a week and 6 days, 2 weeks tomorrow and I was told I can pick up my car tonight. I respond ill be in right after 5, I was told thats fine yet when I show up my paperwork and key were a chore to find for the salesperson and then im told its now too late to process a payment there so he cant give me my keys or car...was told to call in the morning to pay and pick up my car. People have lives and jobs, this dealership should really take that into account when handling these situations...clearly they dont read their own read more

Called to get service on my 2023 Honda Accord Touring Hybrid. There is a recall plus I have an update that wont reset in my infotainment system. Left my number to call me back TWICE. No call. No help. I work in Stockton so I will get my car serviced there. I heard they had a bad reputation here in Modesto -- but now i Know they do! read more

My last visit was unpleasant. I went in for a service appointment to program a new key FOB. I was surprised that I had to pay a programming fee considering that when I purchased the FOB I was told I wouldn't have any additional charges. I admit I may have come in with the wrong expectation or I may have misheard the Parts Representative, who otherwise was a very helpful and kind young man. Yet when I expressed frustration and confusion to a service manager and a different parts manager I was made to feel like an idiot. There was no empathy and no acknowledgment of even a possible miscommunication on their part. I do not believe the adage that the customer is always right, and again, maybe the miscommunication was my fault. Yet my infusion and frustration were very real. I work in sales and if I were in their shoes I would have at least addressed their feelings. Even a simple "hey, we're sorry that you're frustrated, it was a miscommunication and we understand if you don't wish to keep the service appointment," would have been enough to remedy the small issue. I would have replied, "ah, I get it. No worries. Let's program it anyway." I went ahead with the service and ultimately they did a fine job. However the customer service was non-existent. And I left the dealership feeling more upset than when the issue first unfolded. Prior to this appointment I had nothing but positive experiences at Mistlin Honda. However this visit and their lack of basic customer service etiquette is enough to make me reconsider where I service my vehicle. read more

I am so happy with my new car!!! The lady at the front desk was so pleasant to talk to and the salesperson, Hunter, was spectacular at his job. Not only did I walk away feeling happy with the car I walked away with, but I was not at all swindled into buying a more expensive car than necessary. I came in wanting one car, but found exactly what I wanted in a different one for less!!! That's good customer service. I live I Sacramento, but will be coming to Modesto to purchase my cars for now on read more

Mistlin Honda - 2019 Insight Touring - Car Dealers Near Me - Modesto, California

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After much back and forth with parts guy "Juan" taking my 1500.00 for a master cylinder that ended up being wrong, told me I (customer) ordered the wrong one, I had to refresh his mind as to the fact that I gave him the Vin# and he provided the part number that was wrong. He continued to argue about the part and eventually told me it was discontinued. Told me "I don't know what to tell you" absolutely horrible customer service!! read more