Last Summer I brought my 2008 Equinox to Arthur's Automotive to have them go through my entire car…read moreand fix anything that's not working correctly. They took the car and had it for several days and called me when they thought they were done.. I picked it up and paid close to $1700 dollars and drove home A few days later I was going to Washington State and when I got half way across the bridge white smoke, which I found out later, was steam puring out the hood! I just rolled to a patch of grass between the exits to Vancouver and Camas and stopped . I called a tow truck and had him take it back to Arthur's Automotive. It was Sunday so he parked it in the lot, locked it up and left the keys.in it. I left a message letting them know what happened. They called a couple days later letting me know the engine was completely ruined and would cost too much for a replacement. Not one time did they apologize. I had told him there was a problem with the water container and needed to watch it for leaks. They talked to me about it and looked at it. I've been advised to seek legal advice so I will be doing that at the advice of family members.

I've been a loyal Arthur's customer for several years, which makes this disappointing to write…read more What should have been a straightforward heat/AC repair turned into four separate appointments due to poor communication and planning. Within these appointments, I experienced overbooking which resulted in them not even getting to my car, repeated delays due to parts, being left without my car for an entire weekend with no pickup option (even though my car was drivable w/o the heat/ac) and ultimately discovering that my camera and radio were no longer working after the repair, an issue they caused. When I returned to have that fixed, I also noticed I was charged for a part I never authorized, which they later acknowledged was an internal mistake and refunded. While I understand parts delays can happen, the lack of communication and consideration for the inconvenience caused was unacceptable. Although a small discount was applied when I asked for compensation, in my opinion, the amount did not align with the price I paid, the ongoing issues and unprofessionalism I experienced. I won't be returning to Arthur's and I can't recommend their services.

Mike and his mechanics and crew have kept my 2004 Honda purring since I bought her used in 2009…read more They have warned me in advance about potential issues, so I could avoid costly bills. Now they care for my 2009 Pilot as well. It's great having an auto shop I can trust and recommend when so many places take advantage of females. Thank you!

This was a GREAT experience. They quickly took care of my issue, their pricing was MUCH better…read morethan I expected and the people greeted me with smiles and treated me like a valued customer. I only take the time to write "5" Star reviews and "1" or "2" Star reviews. It's a pleasure to share the best auto shop feedback. The manager (Mike) took the time to speak with me and gave some solid advice that I will put to good use. Btw, the shop was busy and the bays were full, so they've obviously earned a loyal customer base.

Going to the mechanic is never fun but I always have a great experience going to Dane motors. The…read moremechanics are friendly and knowledgeable and I always leave a happy customer feeling confident the job was done well. I've never felt "ripped off" or oversold either. They take really good care of my old car and I have never had any issue with anything they've fixed. I couldn't recommend this place enough! Worth driving out to if you aren't a local

I had a very bad experience with this auto shop. I came in for a simple issue and was immediately…read morepressured into unnecessary repairs and inflated charges that were clearly not needed. It felt like they were trying to take advantage of me rather than actually diagnose or fix the real problem. What makes this even worse is the unprofessional behavior online. This worker 'Debbie' of theirs regularly responds to negative reviews claiming that customers "never came in," which is completely false in my case. I absolutely DID come in, and saying otherwise is just a dishonest attempt to protect the shop's image instead of taking responsibility. Be weary of Al as well. He will sell his nice service and if you don't have the finances yet he will definitely pressure you. If this business was confident in their work, they wouldn't need to deny real customer visits or dismiss legitimate complaints. This kind of behavior raises serious trust issues. I would not recommend this shop to anyone. If you value honesty, transparency, and fair pricing, go somewhere else.

Thought I'd support out neighborhood mechanic, but it was a mistake. Dude talked down to me, gave…read moreme a quote $700 more than our family mechanic- over $1,000 for a basic tune-up, not including the $189 diagnostic scan. I called ahead and requested to pay over the phone since I was walking my reactive puppy to pick up my vehicle but he refused stating that they are all "dog people." Dude was printing up a receipt and attempted to up charge me $7. He acted surprised as if the something was accidently added to my bill. Being a single female I felt taken advantage of. I try giving people the benefit of the doubt, especially since covid, but this guy surely was a scammer. All this bs at the counter while my puppy barked and lunged at all the "dog-people" there. Super awkward and untrustworthy experience. Would not recommend to anyone.

My car was having some intermittent electrical problems. I got scheduled an appointment within the…read morehour. They checked out the car, battery, which I thought was the problem, and did a road test. They couldn't find a problem but I haven't had any problems since then.

they are reliable, affordable honest, all staff in very nice I can't find as many kind words as I…read moreneed to I recommend them 110%.

We've been taking our cars here for about ten years. Always friendly, affordable, and honest…read moreservice.

I've taken my vehicle here a couple times now. The employees are friendly and take the time to…read moreexplain things and answer all of my questions. The prices are affordable and you can count on the staff to be honest and respectful. If you haven't tried them out, you're missing out. They're also an AAA auto repair facility.

I took my 2007 Toyota RAV4 in for diagnosis because it had a cylinder 4 misfire. I was charged…read more$156.00 for scanning the check engine light. I was also charged $143.56 for spark plugs, even though the same set can be purchased on Amazon for about $100. In addition, I paid $124.80 for labor to remove and replace the plugs. Overall, I feel their prices are quite high. Although this was my first experience with them, I will say that their technician seemed very genuine and clearly knowledgeable about his work, but the service is definitely expensive.

We recently had some extensive work done on our Ford Flex and the team here was AMAZING. They…read moreprovided accurate timelines for the work to be performed, they shared updates on estimates and options, and they finished the job earlier than expected! Huge, HUGE appreciation for Natalie, who provided the best possible care and guidance as their team resolved multiple issues! Natalie was detailed, thorough, kind, and truly appreciated during the time they worked on our Flex. We will be back again, the next time our car has issues.

This team did a great job of getting my car in same day, diagnosing the issue and bit taking…read moreadvantage of me by overcharging as I felt has been my experience in the past at other places. I will be back for more services.

Always quality work and Ayalew is 100% upfront and honest about what really needs to be done versus…read morewhat could be put off till later.

Great honest professional mechanic. If you want your car fix right this is where you want to go.read more

really solid place, I brought in my new (to me) 1999 subaru outback for a general diagnosis, and…read moreonce they finished taking a look at it they told me it was free of charge instead of the $165 they initially planned to charge me iirc. My car was so fucked up in every way they just told me to put that money into buying oil and power steering fluid for my car because of all the leaks But yeah great spot to take your car, clearly not just in it for the money.

Great shop. Very honest. High quality work. My Subaru…read moreforester needed some front end work. They got me in and out fast. Very friendly staff. Highly recommend. .

I have been taking my cars to Ho's automotive for over ten years. He is consistently well priced,…read moredoes great work, and doesn't try and overcharge for work. One example: my van was having some finicky door issues and the dealership said I should pay $1500 to fix something electronic on it. I took it to him and he was very confident that a light was getting switched on and I should not try and do any expensive repairs and watch that my kids weren't turning on their overhead lights. This ended up being the case (so user error but he didn't try and do an unnecessary "repair". He also then replaced my brake pads for half the price the dealership quoted. Reasonable, professional, timely and just all around great!

Sometime you need to try them out several times before you find one that 'fits like a glove', and I…read morethought this shop did. Until I went for my 2nd oil change (only reason why I went). I went back the same week to complain why a certain light was giving me a warning signal, he suggested I get my 60,000 maintenance on my car since it is getting close, and it wasn't even TIME. The light didn't went off, so I know something he did caused the light to come on. That same week, I also got a recall on my car, (symptoms are the same as why I went back to complain to him after he did an oil change) and if I took it back to the dealer they will fix it for free. Honesty, is the best policy! Either that, or they're just pretending they know about why the light on my car was giving me a 'warning' signal. But trying to trust them, and paying for maintenance my car didn't need - yet - is not being truthful to the customer. How can I trust them and go back after that?