I am the HOA prez for a small, building. Jerry at Elevator Professionals rescued us from a very…read morebad situation, saving us at least several tens of thousands of dollars on our recent elevator modernization, and it might have been a lot more if we had signed the first contract that was offered and they had exercised all the options in it. We were being skewered by the elevator advocate we hired. Our then Property Manager seemed to be in cahoots with our "advocate" to raise the price by non-competitive bidding and allow us to believe the high cost was due to the tariff on China at that time. I was advised by another, former HOA Prez to get a separate bid from Jerry at Elevator Professionals. I had some doubts, at first, but I checked him out and he looked great. I also checked the companies providing his equipment in the trade journal, Elevator World, and it looked great also. These are American companies. Jerry's proposed equipment was made in the US and Canada, not in China. The tariff was minimal for some assembly in Mexico. I talked to two references, also, and they checked out. Jerry gave us options on how we could save money, while others gave us options that would require spending a LOT more money. He finished the work ahead of schedule at a very good price. Our elevator now runs perfectly. The residents are delighted. I found Jerry to be an honest businessman who cares about his customers, in a sector that is generally not so honest, and that is putting it mildly. Some of the others are like used car salesmen on steroids; buyer beware!

Seriously the best. We had issues for MONTHS in the building and no other company could fix the…read moreproblem. Along came Elevator Professionals, and I'm glad to say that the elevator drama is now in our past. Thank you, thank you, thank you.

Great place for handicapped mobility needs. Helpful staff. I bought a new mobility scooter that…read moresuited my needs perfectly. A little hard to find and tucked away in a strip mall but worth it.

UPDATE: 5/30 I spoke to Lifeway, again. While I was on hold, the representative did not have me…read moremuted. Turns out, there is in fact no ship date noted in their system, another lie. Furthermore, "the $2000 is off the table, Eric definitely won't accomodate that unless they remove the Yelp review". A lot of "I told her we need to stick to the contract" statements were made. Lifeway lacks integrity, honesty, and sensitivity to our circumstances. I don't understand how the leadership of a company (Eric) can have such blatant disregard when we are neck deep in grief. I've been in communication with Bruno the manufacturer. I'm going to clarify whether this order was in fact placed on hold on 5/28 per our request (and verbal confirmation from our Lifeway rep Gio). 5/29 RESPONSE TO ERIC: These were the strange alternatives given during my follow up call with Lifeway today, and is a change in story after the initial conversation with Lifeway documented below. While I understand the custom nature of this product, the manufacturer has NOT completed the product. My family member (whom the lift was purchased for, and your team was well aware) has passed away and we are heartbroken. It's disappointing that Lifeway is choosing profit over ethics, especially when Bruno the manufacturer is in full support of the refund. Lifeway's lack of sympathy and condolences is clearly reflected in Eric's response; there is blatant disregard to the circumstances during such a tragic time in our lives. 5/29 ORIGINAL POST: At this time, I cannot in good conscience recommend this company. A stairlift was ordered for a family member, and sadly that family member has now passed. Bruno (the manufacturer) has not completed the product. It is still in production and has several more weeks of expected construction. I immediately notified our Lifeway representative Gio of the deceased family member. The next day, Gio called me to tell me that while he was able to pause the order, but Bruno the manufacturer was unwilling to refund the product despite not being fully made, and therefore the only 2 options would be to forfeit the $10,000 deposit in totality (and forfeit the product) or pay the additional $5,000 for a product that is no longer needed (and not yet made). I reached out to Bruno the manufacturer directly. They were very surprised to hear this, supportive, and created an escalation case immediately. I notified Gio that Bruno would be in touch due to the escalation case. I asked Gio at Lifeway, if Bruno was willing to complete a refund, would Lifeway honor this as well? Gio then gave me several strange alternatives, changed the initial statement and also said "hypothetically we can enforce the contract". I hope that Lifeway, as a business, will do the right thing for the customer and not proceed to financially damage a widower in grieving... especially when funds from the initial deposit have not been fully used by the manufacturer.

San diego elevator and lift is a very reliable company. I work in a skilled nursing home. We had a…read morebig emergency repair that had to be done in the middle of a state survey. I called brandon and he rushed over no questions asked and got our elevator back up and running. I just like that i can call them any time and day and they will be there to take care of our employees and residents. If you ever have any elevator repairs that need to be done i would recommend you calling san diego elevator and lifts

From the owner: We service only commercial elevators. We no longer service residential elevators…read more For all quotes call the office 619-879-2272

We have had a warranty contract for over 10 years. No problems until this year. (2025). The…read moreinvoices misstate the time and work. We called before noon. They did not show up. We called again at 3 o'clock. Otis sent a mechanic out and claimed we called after hours. Extra charge. The elevator stopped between floors and made a funny sound. We turned off the power. Otis said this was not their problem. The power was off. The mechanic turned the power on and fixed the problem. We got billed for a "non covered power off." And the charge for gas and travel time is archaic and and overcharged. Is there another more reliable elevator company? The elevator was installed in 1980. I think Otis wants out of the contract to avoid major repairs in the future.

MY company used Otis for over 20 years and with each passing year the service got worse and worse…read more They Charge $700 per hour with a minimum of two hours for any service additional to maintenance. Needles to say that they keep on telling you that your elevator needs services that it doesn't really need. Our 20 plus years of relationship ended with us hiring a lawyer to break our contract.