Short Story - DRUNK MECHANIC, SMOKING IN MY CAR, RUNNING MY ENGINE FOR A/C, CAUSED FURTHER DAMAGE TO MY CAR.
Long Story - We have been visiting Mr. In Ju at MJ Japanese Auto Care for about a year for various reasons. Our initial impression of Mr. Ju was good. He was fair and reasonably priced. So when my window motor broke on my car, I did not hesitate to bring my car in to see Mr. Ju. I called him the day before I brought it in to confirm that he could repair my window motor, and he said, "of course", so I brought the car in the next day.
I drove up to the shop at 10:30am, and I noticed Mr. Ju walking across his shop with an open can of Bud Light in his hand. He saw me coming in, and quickly put the can of beer down on a bench top, out of my view. I thought it was strange that he was drinking a beer, especially while working, but we hadn't had a bad experience with him previously, so I speculatively approached him. He asked what was wrong with my car, and I said that it was the window motor, and said that I had called. He did not remember that I had called the day before. I showed him the issue with the window, and left my car with him, knowing that he had been providing ok service so far. But I was still hesitant.
He called me around 1:00pm and said that the car was finished. We arrived to pick up the car at 5:00pm (right before closing), and I saw Mr. Ju sitting inside of my car with the motor running, SMOKING A CIGARETTE! He saw me, and quickly got up, and said, "your car is ready! You're the last customer today." When I approached him, I could smell the alcohol on his breath! I quickly paid and signed the paperwork and left, and thought to myself 'as long as the window is working, I'll just forget about it'. However, I was annoyed by this point.
As I drove away, I noticed that Mr. Ju had been sitting in my car with the A/C running full blast, and my car smelled like smoke! I had dropped off the car with a little less than a 1/4 tank of gas, however, it was not empty. As I drove away, my gas light turned on, so I immediately took the car to the gas station. Mind you, there was NO REASON for him to have my engine running. I came in with a broken window motor, not an engine related problem! So my only speculation is that he turned on my car to benefit from the A/C throughout the day, as it was quite warm.
I pulled up to the gas station pump and attempted to open my door, and it wasn't working! I tried the unlock button and tried the handle and my door remained closed! I started to stress out, because I was at a gas station and people were waiting behind me. I ended up getting out of my car through the passenger side! I quickly filled up the gas, and tested my exterior door handle, and the door was able to be opened from the outside. I was quite angry by this point, because nothing was wrong with my door locks/handle when I dropped off my car earlier in the day.
I called Mr. Ju the next morning, and told him about the door handle being broken on my car after he fixed the window, and he said that I could bring it back in, and he would fix it.
I dropped my car off with Mr. Ju the next morning, and I'm extremely upset as this was a simple window motor fix, and now I'm having to take time off work a second day to have a repair done that was broken by the mechanic, in addition to the other reasons I was angry! I came up to him, and gave him the keys to my car and he said he would fix it.
He called me up a few hours later, and said that the door lock and handle were repaired. When we got there, we asked what happened. He stated that he didn't repair my window motor. He blamed his assistant, saying that he had made the mistake, and did not connect the wires properly. He said that he did the repairs on my door handle himself. I checked the door handle and it worked, however, I noticed the panel on my door had been broken! I quickly came back to Mr. Ju, and he immediately denied that he broke it. I did not bring him the car with that door panel damaged, he angrily stated, "I know my job!". However, there was no one else that was doing work on that particular part of my car, other than him and his assistant. He stated that he would order me a new one fix it on a later date, even though he repeatedly claimed that he did not damage the panel. I stated that it would be ANOTHER DAY I'm taking away from work to bring him my car for repairs that he broke, and he said, "it's only one day"! I was livid by this point. I quickly took the keys, and left.
He called my cell phone a few hours later, and I was so angry I couldn't talk to him, so my BF answered the phone for me, and he put Mr. Ju on speaker phone. Mr. Ju stated that he was angry at me because "I looked at him like he was a piece of $**t", but he said he ordered the part, and would fix it anyways.
I REFUSE to bring my car back to him! I'd rather pay someone else to fix the door panel, than have him touch my car again! read more