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    Moanalua Pets

    3.5 (96 reviews)
    Open 10:00 am - 6:00 pm

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    platinum gourami

    I think they've got a really decent selection, definitely more fancy and expensive guppy strains to offer at the moment, and some common fancies in a blond color. I think it's a bit less species variety overall than maybe the fish shops in Kalihi and the aquarium concepts shop nearby in mapunapuna, but a bit more selection of fancy guppies at the same time. The big-brain flower horns, discus, some display tanks, and axolotls were a cool surprise. Some of the resident loaches were huge, especially the albino dojo near the front! Too bad I forgot to take a photo. That thing must be like a foot long and a decade old, and maybe as thick around as a portuguese sausage. Huge hump of fatty muscle along its back. I'd been wanting to check this place out! It definitely is a little cramped and cluttered looking inside and the smell is a little strong, but not too bad. There was a long-gone hollow goldfish staring at the sky, that gave me small-kine jump scare when I squat down to look at a tank. It was just randomly drying out at the bottom of a bucket in the aisles, which was, uh... anyways. I wanted to know more about an unlabeled and unpriced freshwater plant that somewhat resembles seaweed, so the buff dude grabbed a handful to show to the cashier lady at the front. The buff dude was attentive and personable throughout my visit, and did his best to answer questions about the fish, which I appreciated. The cashier lady though, she mumbled a name but I don't think she knew the plant that well and didn't write it down either. What she was somehow very sure about was the price, lol... just plainly stated the price for a clump is $7.99, though the tank of plants above it were organized in much neater clumps, and advertised at $5.99 each. Not only that, she had to step down from the cashier box to get her hands wet, and manually separate the handful of plant that the man grabbed. Started as a healthy, natural looking clump that would fit nicely in an 8 oz container, and she tore it in half. So, now it's small enough that it fits in the palm of your hand! Did she think to wash her hands first after handling cash and coins all morning? Nahh... But she was very insistent to him that he was definitely (and arbitrarily) holding two clumps, not one! She knew I wanted to buy it, and I'd already got a few pricier fish in my cart, so I guess she felt I could afford to cough up an extra few bucks. Yeah can, just don't think that I don't notice the grubbing... Business goes on as usual. I needed to get on with my errands that morning and eh, the shop has some local mom-and-pop vibes so I gave it a pass.

    The fully grown karasu at the top right.
    Kari Y.

    I like their fish selection. I bought a little black karasu from them about 2 years ago. She was just a few inches long, but she's now about 15 inches and ready to go into the big pond. After moving all my koi to a bigger pond, I fell in love with ranchu goldfish. Just got my first 2 here and they are looking happy in my empty koi grow out tub. Will come back often to check their ranchu stock.

    Jennifer S.

    The animals are not in proper cages at all. The place smells of fish, and the tanks are FULL of algae. I'll only ever buy from here to the animals into proper cages and to proper homes

    Moanalua Pets
    Sina F.

    Any store with animals is a must-go for our son. However, this is my first time walking my son in and my first impression wasn't good. Pros: -Parking is easy, plenty of fish to see, and lucky enough you'll see a random Silky Chicken inside! -He enjoys seeing the different variety of fishes, assortments of decorations, and the pretty birds in the back. Cons: - It is a bit crammed with narrow isles. Quite dark, which my son had me hold him the whole time. - The appearance inside hasn't been up kept. It was dirty and seemed a bit stuffy. - Absolutely no customer service. There were a total of about 4 staff on the floor. Not one greeted us with a "Hello" or took it upon themselves to ask, "Is there something I can assist you with?". My son was even ignored when he said HI to the man... If it weren't for my son, I'd most likely go elsewhere. Other than this, we'll be back for my son's entertainment.

    Paradise/blue mustard half moon betta $15
    Jenny G.

    I used to ask my mom to let me browse the store for a bit when I was little, but was never able to buy anything back then. Here I am as an adult and I've finally purchased a fish from here! They have a betta wall with a pretty good selection. Most of the fish looked ok. I ended up selecting a beautiful paradise/blue mustard half moon betta ($15), one that was pretty lively and interacted with me. Due to the pandemic, they are only allowing a small amount of people in and ask that you do not loiter in the store for too long. Before entering, they ask for the purpose of your visit. The store itself is not very spacious, which makes social distancing difficult, so it makes sense to limit the amount of customers in the store to a very small amount. I was in and out of the store after about 7-8 minutes. Service is quick! And my fish is doing well. Since this was pretty much my very first visit as an actual customer (this unfamiliar with the staff), I did want to comment that it was kind of difficult for me to differentiate who was a staff member and who was a customer if the staff was not actively working on a task. I think name tags or a uniform would help - however I am open to being corrected. Maybe there was some sort of uniformity and I didn't notice because I was trying to get in and out as soon as I could! Looking forward to coming back eventually and helping to support local pet stores.

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    8 years ago

    Conviniently locate pet shop. If you're wanting to see nice fish on display that you can't buy this is a good place to window shop.

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    9 years ago

    Awesome service and good selection.. got my flowerhorn there a year ago and is one of the most beautiful flowerhorns atound.

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    Page 2 of 3

    Ask the Community - Moanalua Pets

    Do they sell small turtles?

    Do you sell baby turtles

    Does this pet store sell any freshwater shrimp or snail?

    Yes... I believe so. I think I saw some on the counter. But I'm not too sure if they're seasonal or yearly.

    Does this pet store sell captive bred tortoises?

    I seen an empty cage for small turtles, but I'm not too sure if there was for tortoises. But I don't see why not. You may have to give them a call because I don't think it's frequent.

    View All 4 Questions

    Review Highlights - Moanalua Pets

    The staff was super helpful and didn't make me feel like I was asking stupid questions even though I felt like they were.

    Mentioned in 3 reviews

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    Petco

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    Christina at Petco was absolutely wonderful with my dog, Maddie. From the moment we arrived, she…read moretook the time to really listen and understand Maddie's specific needs, preferences, and sensitivities, which immediately made me feel comfortable leaving her in her care. I asked that Maddie only receive a bath, blow dry, and nail trim (no haircut), and Christina followed every instruction perfectly, including using Maddie's special shampoo. Maddie came back looking beautiful! Extra fluffy, fresh, not matted at all, and most importantly, calm and in great spirits. What really stood out was Christina's kindness and genuine care. She took time to talk with me before and after the appointment, never made me feel rushed, and clearly treats the pets she works with like they're her own. The treats were such a sweet touch too! Thank you, Christina, for taking such great care of my girl!

    This was a disappointing visit. I scheduled an appointment for 12:30 PM to have my two Frenchies…read moregroomed. When I called ahead, I specifically asked if there were any requirements or documentation needed, and I was told no because Hawaii does not require rabies documentation. When I arrived, they asked if my dog had any allergies, and I explained that he does not, but he does experience seizures occasionally. The woman at the counter with long hair and a ponytail spoke with the manager, and I was then informed they could not groom him because of the seizures. They asked if he was on medication, which he is, and whether the seizures were triggered by noise, which they are not. I explained they only happen every few months. While I understand policies are policies and I did not argue their decision, it was frustrating to find this out only after arriving for the appointment. The manager did provide me with a recommendation for another groomer, which I appreciated. The manager answered my questions and gave me options for types of trimmers that I could use at home. However, the customer service afterward was what truly disappointed me. I mentioned I no longer wanted my other dog groomed but was interested in purchasing nail trimmers. The manager asked an employee to assist me. The employee walked away, and I followed her, but then lost sight of where she went. I eventually found her sitting at the front of the store waiting for someone else to bring the item. When she finally acknowledged me, she simply said, "Oh, I'm waiting for them to bring it to me." The issue was not the wait itself, it was the lack of communication. I was left standing there confused, having to look for the employee, only to find her sitting down without ever telling me what was going on. Overall, this experience could have been handled much better with clearer communication and stronger customer service.

    The Pet Depot

    The Pet Depot

    4.4
    (178 reviews)

    Wanted to upgrade my axolotl's tank and get a better quality filter. Stopped by pet depot after…read morework and was helped by Carina. She was very friendly and helpful, told her what the tank was for and what I was kinda looking for and she showed me some options. She then took me to her computer and showed me the dimensions of the tank I was looking at( just to make sure it'll fit on my stand at home) I called them back when I measured it and she told me she would have her boss call me and send me an invoice for the tank. Fast forward bought the tank and told them I'd pick it up the next day after work. Come that day to pick up my tank Ryan (the manager) helped me. I told him I wanted a good quality filter so I wouldn't have to really maintain it all the time. He was veryyyyy helpful and knowledge!! He gave me a few options of the filters, the best ones and the ones that he wouldn't recommend for my fish.He also gave me pointers on how to keep my axolotl cold. (They can only be in cold water) bought the filter (oase filtosmart thermo 200) he recommended and Ryan actually showed us how it works and how to set it up. $500 later, we had the whole set up. Even though it was pricy, I rather pay for the good quality things cuz who wants to keep wasting money on cheap/ meh quality. We tried setting it up when we got home and for some reason the water wasn't going through the tubes. I called pet depot and George offered to FaceTime us to see where we were wrong and walk us through the steps. 15 minutes later the filter worked and my axolotl couldn't be any happier! I truly want to thank all these people for their TRUE Customer service. I honestly haven't been this blown away with this kind of customer service in a really looong time. They went FAR and BEYOND just for us. They gave us their honest opinion and went that extra mile face timing us!! I still can't believe it! Thank youuu soooooo much for alllll the help!! Very much appreciated it! So anyone that needs any pet supplies pls go to this store! 10000%% worth it!

    Great place and great people. I have been going to Pet Depot since I was a kid. I am a regular…read morethere and they see me at least once a week! . For whatever pet needs the team at Pet Depot will always do their best to service you and your pet! Sometimes, they hook you! Thanks Ryan for the free corn dog!

    Moanalua Pets - petstore - Updated June 2026

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