I have been coming here for years. Couple of years back I had a not so good experience with one of…read morethe service specialists but I brushed it off as one off and continued to get my service repairs here. Today I went in for an issue that I was having on my rear brake (squeaking noise and over heating ).They had changed the brake pads and I had not used my bike much. So I was expecting something to do with that. The person (same Specialist) suggested to replace the system (pad, rotor ) to fix it as it was a waste of time for him to clean the pads. He was also expecting me to pay for the brake pads again. He also insinuated that I must have insisted for just the brake pad change to save costs etc , basically passing the issue to me. At that point I lost trust in the repair recommendation and bummed by the attitude. And will likely get his fixed somewhere else. Used to love this place but am going to another shop onwards.

Great kids bike! We purchased it during the closing sale and it works good. Sad to hear that they…read moreare closing down the place has been here for long.

Very high quality work at amazingly competitive prices. I'm so glad I found this place! Highly…read morerecommend!

I came in here to shop around for a bike. I've been looking for a commuter bike, and while doing my…read moreresearch, I read that this place sells used bikes at a reasonable price. When I came in, the staff/owner was professional and welcoming. He suggested what kind of bike suited me based on my preferences and height. I ended up buying the bike he showed me. There was a 1-year warranty on the bike (except for flat tires), and he even told me I could return it within 3 days if I didn't like it anymore. He was very knowledgeable and didn't pressure me to buy the bike. He was very direct and fair, which I appreciated.

I've been bringing my bikes here for about 3-4 years now. I originally bought my kids' bikes here…read morewhen they were learning how to ride, and now I've come back to purchase e-bikes for them. They have a great variety to choose from. The only thing is you need to be patient, as it can take some time to get assistance--but the service is worth the wait.

I love coming to Bicycle Garage. The owner and the entire team are super helpful and kind (and very…read moreknowledgeable). I've been away from biking for a while since first coming here 20 years ago (to old location), and am really glad they're still here. Have had great experiences every time! They also have a huge selection of bikes and the purchase process is smooth. Reasonable pricing. Highly recommend!

Went in today to check out if they have bromptons, the door was locked but they're inside. Just…read morefound out they take appointments only through their Yelp but there wasn't any sign on the door and the guy inside who clearly saw us didn't even bother to come out and tell us that we need to make appointment :/

Was looking to get back in a bike after dropping 100lbs. The team at Urban Bike Fitters were…read moreawesome, knowledgable and professional. They got the right sized back with the add-on's and adjustments I wanted. After shopping around I realized they had great pricing and with the most knowledgable staff around! Go check them out, won't be disappointed!

This review is only for the service department. I dropped off my bike for a tune-up. The…read moretechnician there identified a worn out big chainring and rear cassette. A fair quote was provided and the repairs were made. My roadie now rides like new. Thanks guys!

I came in here to browse and this store is so huge. It has a large selection of bikes to choose…read morefrom and has biking apparel from helmets to gear.

The guys there were very helpful and our bikes were serviced well. The amount of service hours…read moreneeded came in under their estimate.

May 10, 2026…read more I wanted to let you know that I was interested in buying a new bike and establishing a relationship with a local bike shop here in Pleasanton. I went to your shop in January and had a very lengthy and friendly conversation with one of your mechanics. I explained to him that I had just had a very extensive bike fit and was hoping to buy a bike according to the information in the very detailed fit which took my body geometry into account. He said it should not be a problem and while I was there, I emailed him the report with all the specifications. He said he looked at it and thought the Specialized Roubaix would be a good fit, but it was not currently available in the color I wanted. He said I would be notified as soon as it was available. I didn't hear anything so decided to stop by the shop in March and was told it still wasn't available. I stopped by again (I was never called) on April 16 and was told it was available, and it could be ordered that day. I again reminded him about all the measurements, and he said no problem. I paid in full that day. I also re-sent the measurements. I was notified April 22 that it was ready and made an appt.to pick it up April 23. When I arrived, I found out that it wasn't ready (battery was defective on the shifter) and I would be notified again when the new battery arrived. On April 28 got another text notification that the bike was now ready. I went to pick it up April 29 (after reminding the mechanic that the tires were supposed to be tubeless) and when I got there, the tires were not set up as tubeless. I tried to get on the bike, but it was very uncomfortable and not at all adjusted to the measurements I had provided more than once. Also, I had asked for SPD pedals in purple but was told that they didn't exist. (The pedals on the bike did not work with my shoes). When I asked if the specific measurements were considered, I was informed first by the original mechanic and then by a second one, that they are not bike fitters and essentially, they are just mechanics and couldn't really help me. When I had made the appt to pick up the bike, I was told someone named Dean would be putting the bike together as he has an expertise in fitting. When I asked if this had happened, they both looked at me as if I was asking for a special favor. They said no, Dean (or whatever his name is) did it not put it together as they had not made that arrangement. The situation was starting to take on an adversarial vibe and it became clear to me that the previous discussions I had about the measurements were completely ignored. They both then accused me of asking for something that didn't exists and that no bike store would be able to provide what I wanted. They offered to let me return the bike, but I would have to pay for the labor it took to assemble. I left feeling very frustrated but still wanted to try and make it work. On the way home I stopped at Mike's Bikes, and they had the exact pedals wanted. I bought them there thinking I would go back to Superfly and drop them off so they could be installed. But the more I thought about it; I realized that I did not want to have this adversarial relationship and called the shop to take them up on the offer of returning the bike. It cost my over $350 but I realized it was worth it. I should have seen the red flags, the first being there were hardly any road bikes in your shop. I wish that when I first went in, the mechanic had been honest with me and said that they are basically a mountain and electric bike shop and could not provide the skill needed to set me up with a bike that would be comfortable for me. I am sure both of these men are good mechanics, but their customer service and honesty is lacking. I feel like dodged a bullet (albeit an expensive one) but it was worth it to me to not have to deal with unpleasant and dishonest people. I would be happy to discuss this in person if you feel that it would be helpful. Lisa Halperin

Great customer service, they weee just super nice and helpful. Needed 3 bikes for Mother's Day…read moreweekend and they came through. I've been a loyal customer of theirs since the 80s. Go help out the local businesses!

Great bike shop! Danny and Robert are always helpful, knowledgeable, and take great care of me…read more Excellent service every time. I highly recommend them and love supporting our local small business. Highly recommend!

Have visited this store many times over the years for sporting and fishing equipment. Staff has…read morealways been helpful and the store clean.

What happened to the service only the girl at the counter was helping anybody, The two guys working…read morewere absolutely ignoring all of the customers, I honestly can't believe this store is still open with the sorry service and minimal selection and high prices, I would imagine it's a matter of time before this place goes under too!

Really great experience here purchasing a new mountain bike for my son. The people here were…read moreextremely knowledgeable and patient. Highly recommended

This place is great! I installed some training wheels on my son's bike but was worried they were a…read morelittle off since the bike was old. I called and Zack advised I could bring it by for a quick diagnostic. It'd be $20 if they did any service, he advised. I was able to find parking surprisingly easily (they are on thr opposite side of the busy part of this plaza, making parking a bit better -- otherwise this lot is always chock full of cars) and was greeted by possibly the owner and Zack. He took a look and said they were installed properly (a big win for someone not very handy like me), but adjusted one of the training wheels just because it wasn't completely even with the other one. Took him about 5 minutes and he didn't even charge me. Amazing friendly and knowledgeable service. Highly recommend. Zack even gave me advice on a San Ramon park (Memorial) that offered a little dirt bike track for when my son gets older and is still into biking. Great place.

Gavin and Brandon are the best. I go to their Burlingame location a lot where Brandon helped me out…read morea lot was super happy to see him working in Palo Alto when I needed bike parts he's always super attentive and friendly to everyone. Gavin is super knowledgeable and super friendly so happy to see two great guys working at this location. I'm a big supporter of Summit Bicycles so far bought and serviced my bikes, helmets, cables, Wahoo computers from them. Love supporting my favorite local shop.

Came in with lots of questions about electric assist bikes, Danial (an employee) was super helpful…read moreand expertly fielded all my questions. This location rents bikes as well as lets you try bikes out before you buy one so you can get a feel for what works for you. I felt like the had a pretty good selection of road, mountain, cruiser, and electric bikes. Bottom line if you're looking for a place to buy a bike definitely stop by and check this place out