DO NOT BUY A CAR FROM HERE ...Pick up your phone people!!!!!!!! Have been trying for since the 16th…read moreand your phones are not picking up cells, business # and emailing your website . I even drove there ! All locked up ! My warranty is running out and I have a " check engine " light issue now since then and codes read catalytic converter issue . PO420 Catalyst System Below Threshold ( Bank 1) This is unexpectable! You have our number to reach back .

DO NOT BUY A VEHICLE FROM THESE PEOPLE THEY ARE LIARS AND THIEFS. They wouldn't allow my friend to…read morelook under the vehicle and after she found out the catalytic converter was rotted. She tried many many times to call and even went down there. They are purposely avoiding her.

I've now had my little red Prius for 8 months, and the car is a continual delight to drive. Fun to…read moredrive, trouble free, unbelievable mileage. Ray gave me a great deal on a terrific car. Many thanks Ray!

I just bought my second car from Ray. I Totally trust this guy, we made win-win deal in 5 min and I…read morewent to the bank and got the check and hand it to him. Two days later my new vehicle was parked on my driveway. Ray went to my insurer and took care of paperwork l, registered the car at DMV, did inspection sticker and had someone install automatic starter. Since My wife and I got disrespected at Nissan Marlboro few years back i will never buy the car through big dealerships and I thank God for Ray and his dealership. I strongly suggest you give him a chance and you won't regret it!

Bought a vehicle, was told the car was never in an accident. It was in accident, I have the…read morereport from the police station......honesty goes a long way, and this place is VERY dishonest!

Great buying experience! Everyone was very helpful! Love my…read morenew-to-me car! It was worth the 45 min drive

Got a flat tire and looked up tire centers and saw Harbro as a great rated shop. As my car was…read moretowed there after hours I just so happen to run Into Tim who started the company and now is run by his sons. He was literally one of the nicest people we have met. He made sure we were ok, almost offered to open his shop and give us a rental as we live in Cambridge! But the uber was almost there. Tammy in the office was so nice and professional and even fixed our car in less than a day. She was very accommodating and we were just so happy with the service and attention. We will be coming back for all of our tire and auto needs as service like his is hard to find! Thank you again Harbro team!

Another great experience with them. Called about my car stalling on the highway. At does they…read morecouldn't take me for 5 days (which is still earlier than most places could've) but were able to work things out to get me into a rental the next day and took a look at my car after only 2 days and then had it fixed the next day. Appreciate how fast they were with the diagnostic, the fix, and finding time in the schedule to look at my car and get me into a rental.

I go to Imperial for all my oil changes. My truck is a 2015 and I love her but she's getting older…read moreand things always seem to pop up, understandably. The main reason I keep going back is Jarett Viens, he's simply the best. He knows his stuff, very friendly and is understanding when he might have to give some not so great news! I knew I needed new brakes and I waited until I knew Jarett was working to go in and talk about prices and scheduling. Imperial Toyota knows it's stuff and I trust their work. Thanks Jarett!!!

I arrived at Imperial Toyota for a 12:15 p.m. test drive and was told that was the first available…read moreappointment while they prepared the vehicle, but the car was not available until 12:40 p.m. because another salesperson had been using it for personal purposes despite claiming a customer was viewing it before me. I found personal items in the car (wallet, Apple CarPlay cable, paperwork), which the salesperson said belonged to the other staff member when I asked. Advertised features on their website, such as wheel locks, were not included. The online listing was misleading: the "Buy For" price effectively adds $1,000 if you do not have a trade‑in; in small print it states a $1,000 trade‑in bonus is included in the sale price while dealer fees are not. The salesperson sent the front‑desk receptionist I met earlier instead of a manager, saying they could not drop the price because another customer was ready to buy it with a trade‑in; I stood up to leave, then the manager came and said they would give me the advertised price. If you wonder why they sold me the vehicle instead of the other customer with a trade‑in (who would have generated more profit), it is because no one else was actually looking at the vehicle. During paperwork the finance manager added a $215 Protection Plus charge I never authorized or signed for and pressured me to purchase a $2,900 warranty, even making an unprofessional remark when I declined: "I will let you make that mistake." I made a second trip to the dealership and they removed that charge because it violates Chapter 93A of the Massachusetts General Laws. The overall lack of transparency and professionalism left me feeling scammed, deeply disappointed, and deceived. A few months ago I bought the same make and model from a Subaru dealership and the experience was the opposite: I was treated with respect, the online price matched the in‑person price (aside from disclosed dealer fees), and there were no hidden fees or games. Prospective buyers should verify advertised features and review every line of paperwork before signing.

After a bad experience a few years ago, my husband and I were hesitant to go back. We told the…read moresales manager Brad about our bad experience and he promised it would be better. We dealt with Felix who was very patient with us, as we requested to test drive multiple vehicles. Once we made our decision, the negotiation process was very simple. Brad was good at making sure everything for the vehicle was in hand. We then dealt with Omar who made the financing process extremely easy. Overall, we had a much better experience this time around than last. I will be more likely to recommend Imperial to people going forward.

Find people that actually care. I was approached by salesman who told me he's not going to bullshit…read moreme the price is the price. Later on he crossed off the online price and added a thousand dollars onto the price because my trade was older it was all a mess. I was also told that my trade in was 2,000 dollars less than the car dealership I had left a deposit at already quoted me. It took a long time and imperial. And it totally stressed me wayyy too far out. A car purchase should never feel like this