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    Mobico Auto Sale

    2.3 (3 reviews)

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    Imperial Toyota

    Imperial Toyota

    2.0
    (92 reviews)

    I go to Imperial for all my oil changes. My truck is a 2015 and I love her but she's getting older…read moreand things always seem to pop up, understandably. The main reason I keep going back is Jarett Viens, he's simply the best. He knows his stuff, very friendly and is understanding when he might have to give some not so great news! I knew I needed new brakes and I waited until I knew Jarett was working to go in and talk about prices and scheduling. Imperial Toyota knows it's stuff and I trust their work. Thanks Jarett!!!

    I arrived at Imperial Toyota for a 12:15 p.m. test drive and was told that was the first available…read moreappointment while they prepared the vehicle, but the car was not available until 12:40 p.m. because another salesperson had been using it for personal purposes despite claiming a customer was viewing it before me. I found personal items in the car (wallet, Apple CarPlay cable, paperwork), which the salesperson said belonged to the other staff member when I asked. Advertised features on their website, such as wheel locks, were not included. The online listing was misleading: the "Buy For" price effectively adds $1,000 if you do not have a trade‑in; in small print it states a $1,000 trade‑in bonus is included in the sale price while dealer fees are not. The salesperson sent the front‑desk receptionist I met earlier instead of a manager, saying they could not drop the price because another customer was ready to buy it with a trade‑in; I stood up to leave, then the manager came and said they would give me the advertised price. If you wonder why they sold me the vehicle instead of the other customer with a trade‑in (who would have generated more profit), it is because no one else was actually looking at the vehicle. During paperwork the finance manager added a $215 Protection Plus charge I never authorized or signed for and pressured me to purchase a $2,900 warranty, even making an unprofessional remark when I declined: "I will let you make that mistake." I made a second trip to the dealership and they removed that charge because it violates Chapter 93A of the Massachusetts General Laws. The overall lack of transparency and professionalism left me feeling scammed, deeply disappointed, and deceived. A few months ago I bought the same make and model from a Subaru dealership and the experience was the opposite: I was treated with respect, the online price matched the in‑person price (aside from disclosed dealer fees), and there were no hidden fees or games. Prospective buyers should verify advertised features and review every line of paperwork before signing.

    Mobico Auto Sale - car_dealers - Updated July 2026

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